Creating an Issue in Jira

An Issue in Jira represent the piece of work in the project, it may be anything which includes a Task, a Bug and a Story.

Issues typically represent the user requirements, software bugs and a feature, An issue may also contain the subtask, it can be assigned to and tracked by individually

Three different types of issues :

Bug: The bug is nothing but a defect or an error

Task: A piece of work to be done or undertaken is called Task.

Story: An account of events to perform.

Let us see how to create an issue:

First, Login to your Jira account using your credentials and then on the left corner you can see a "+" mark, just click on that, you are promoted to create an issue, then select the relevant project type and an issue type.

create-issue-select-project

Select-issue-type

After selecting the Issue type click on the Next button

Here I selected Issue type as Epic for scrum project and then click on the Next, jira will take you to create issue page, fill required details/paths and click on the Create Button at the Bottom.

Epic1-create-issue

Click-on-create

You have created an issue called Epic1, just click on the Issue name you can see the details of that issue.

Epic1-issue

The same way you can also create a defect called Bug and also a story too.

And Once you are done with creating an issue you can search for the issue and you can see all the details. Any issues which are created may be a story, a Bug and a Task, During the course of the time, we need to check the status of the project.

Workflow:

In Jira, there is a workflow, which is the main backbone of Jira, any issue which is created either it is a bug, epic or story is created is having a status that means we need to check whether it is closed or done or any developer is working on it or issue cannot be solved due to some blocker issue, so our project is configured here.

If the issue is resolved it will show you as done, if still, it is in progress then it will show you it is In Progress and if an issue is new and nobody is currently working on it, then it will show you as To Do


Workflow

Priority : Priority tells Developer to fix the issue according to the range of priority ticket, that means If the priority is High, that means the developer needs to fix the issue first, let us say, there is a defect that user is unable to login and another one defect where the spelling of log in is incorrect.

So if you compare these two issues the first issue is on high priority and the Developer has to fix that issue first.

priority

Assignee: Assignee is the one to whom we asked to work on it.

Reporter: Who has reported this to the developer to solve the issue.

Assignee-reporter

Comment: In the comment section you add any comment related to the issue and anything which is related to the project and challenges you are facing to solve these issues.

comment-section

Installation of Jira on Windows

Cloning an Issue

cloning an issue will create the duplicate of an issue within the same project, as it contains most of the same details from the original issue like summary, Affects, versions, and components except the details like comments, history, Worklog, etc..

The cloned history can be linked to the original issue. Now let us see how to cloning an issue step by step as follow:

Open the main page and click on the Jira settings, you can see the product, projects, system, and issues.

Jira-cloning

click on the issues, then you can see issue type, just click on the issue type, on the right side you can see the issue with the project name and the summary as shown below.

issue-summary
So, on the right corner side you will see three dots(...), just click on that, it will suggest you the different options like log time, add flog, move and clone.

Clone-suggestion
Select the clone option, now the clone issue page will appear.

Clone-issue-page

You can edit the cloning summary in case if you want to do that and click on the create, the cloned issue page will now be created as shown below.

cloned-summary-page

Creating a Jira Account

Converting An Issue into Subtask

To complete the work in less time, we can divide the issues into smaller parts and assign them to the team members, these small parts are nothing but Subtasks.

Covert an issue to a subtask

Go to the main menu of Jira software and click on Issues and Filter then it will navigate you to Search Issues, click on that, it will show you all the issues which we are created.

convert-sub-task

Click on three dots(...) on the right corner, select the convert subtask under that.

Convert-subtask

  • Select the parent issue type and subtask type.
  • Select the issue type from the issue selector and click next.
    select-issue-from-selector
    issue-selector
  • Once you click on the Next, it will ask you to update the fields of the issue to relate to the new issue type otherwise, you will see a message as all the fields will be updated automatically, and then click Next.
    convert-subtask-step-three-four
  • The last step will show you all the details of for issue, if you are satisfied with the values then click Finish.
    convert-sub-task-click-finish
    Now, it will display the subtask and the parent issue number has been displayed with that, here the SSP-1 is the parent issue type.
    subtask-page

Converting a subtask to an Issue

The same way we have done converting an Issue to the Subtask, we can also convert a Subtask to an Issue.

  • Navigate to the Subtask you would like to convert it to an Issue.
  • Click on three dots(...) on the right corner, select the convert Issue.
    convert-to-an-issue
  • The first step here is to select the Issue type, as it may be a Story, a Task, Bug, and an Epic, here I selected a Story and then click Next.
    Select-an-issue-type
  • Next, it will ask you to update the fields of the issue to relate to the new issue type and ask you to enter the story points. Story points are the measurement of the complexity of the size of the requirement and hence I gave it has 2 for demo purpose.
    enter-story-points
  • Jira will now ask for the confirm whether the given details are correct or not, if it is correct then click on Finish.
    confirm-details
  • An Issue is created and you can see that there is no longer a subtask num that means parent number is displayed on the top of the screen.

Comment / Suggestion Section
Point our Mistakes and Post Your Suggestions