Which Conflict Management Strategy is also referred to as 'Strategy of Integration'?
Options are :
- Compromising
- Smoothing
- Withdrawing
- Problem Solving
Answer : Problem Solving
CABA Certified Associate Business Analyst Practice Exam Set 2
Which Six Sigma methodology is used when you are creating new processes?
Options are :
Answer : DMADV
An "item gathering" process takes place in:
Options are :
- Brainstorming
- Problem Solving
- Forming
- Multi-Voting
Answer : Brainstorming
If
two or more individuals performed the same measurement process and
achieve the same result each time, the measure is considered:
Options are :
- In control
- Testable
- Reliable
- Valid
Answer : Reliable
CABA Certified Associate Business Analyst Practice Test Set 3
Which of the following is NOT a component of a workbench?
Options are :
- Entrance Criteria (Inputs)
- Work Procedures
- Check Procedures
- Process Contract
- Exit Criteria (Deliverables)
Answer : Process Contract
Which of the following is NOT part of Kaplan and Norton Strategic Perspectives?
Options are :
- Customer Perspective
- Business Process Perspective
- Learning and Growth Perspective
- Human Resource Perspective
Answer : Human Resource Perspective
Given
the following sets of leaders (a-e), and their concepts (1-5), which
one of the following best pairs the two sets? 1 - The Hierarchy of Needs
2 - Scientific Management 3 -The Hawthorne Effect 4 -
Benevolent-authoritarian 5 - Quality Revolution a � Elton Mayo b �
Abraham Maslow c � Rensis Likert d � Frederick Taylor e � Deming
Options are :
- 3a, 1b, 2d, 4c, 5e
- 1b, 2a, 3c, 4d, 5e
- 1a, 2b, 3c, 4d, 5e
- 4a, 1d, 2e, 3c, 5b
Answer : 3a, 1b, 2d, 4c, 5e
CABA Certified Associate Business Analyst Practice Exam Set 9
Good listening is a passive activity.
Options are :
Answer : False
There
is a high dependence on the leader for guidance and direction, little
agreement on team objectives, and individual roles and responsibilities
are unclear. This situation is part of the ________________ Stage of the
Tuckman Model.
Options are :
- Storming
- Norming
- Performing
- Forming
Answer : Forming
The establishment of standing Process Improvement Teams helps to address the question of:
Options are :
- What is the best way to improve the process?
- How do we reduce variability within the process?
- Who do we tell?
- None of the above
Answer : Who do we tell?
CABA Certified Associate Business Analyst Practice Test Set 1
Which of the following techniques was developed by Drs. Robert Kaplan and David Norton?
Options are :
- Balanced Scorecard
- Business Dashboard
- Enterprise Dashboard
- PDCA
Answer : Balanced Scorecard
Which theory focuses on team development and behavior?
Options are :
- Dialectical Models
- Forming-Storming-Norming-Performing Model
- Evolutionary Models
- Simpson Models
Answer : Forming-Storming-Norming-Performing Model
A fifth element was added to the "Forming Storming Norming Performing" model. What is a the fifth stage is called:
Options are :
- Elaborating
- Viewing
- All the above
- Adjourning
- None of the above
Answer : Adjourning
CABA Certified Associate Business Analyst Practice Test Set 6
"Roles and responsibilities are clear and accepted" at what stage in Tuckman's Model?
Options are :
- Forming
- Storming
- Norming
- Performing
Answer : Norming
The original concept of the PDCA cycle was given by:
Options are :
- Dr. Shewhart
- Maslow
- Ishikawa
- Harold S. Geneen
Answer : Dr. Shewhart
Causes of Variation that are typically "external" to the process are referred to as:
Options are :
- Separate Causes of Variation
- None of the above
- Common Causes of Variation
- Special Causes of Variation
Answer : Special Causes of Variation
CABA Certified Associate Business Analyst Practice Exam Set 6
What ISO standard was introduced to address the issue of Information Technology Service Management?
Options are :
- ISO 9001
- ISO 12207
- None of the above
- ISO 20000
- ISO 9000
Answer : ISO 20000
The following are some of the characteristics of Special Causes, EXCEPT:
Options are :
- Not predictable
- Has a random pattern of data points within the control limits
- Can be assigned to a defect in the system
- Not inherent within the system
Answer : Has a random pattern of data points within the control limits
Which
technique is used to reduce the total number of items to a manageable
number and to have the resulting items in a priority sequence
Options are :
- Brainstorming
- Affinity Diagram
- None
- Group Ranking
Answer : Group Ranking
CABA Certified Associate Business Analyst Practice Test Set 6
Creating a baseline of current performance is part of planning phase.
Options are :
Answer : TRUE
Cycle Time Management focuses on:
Options are :
- Entails Not Only Downsizing, but Upsizing
- Keeps Work Moving at a Constant Pace
- Processes and Process Improvement
- Organization's Growth and Profitability
Answer : Processes and Process Improvement
Which of the following is the best example of 'Manage by Fact'?
Options are :
- Managing to meet the customer requirements
- Meeting the desired results
- Identify goals for desired business results
- Using metrics data for performing appraisals
Answer : Meeting the desired results
CABA Certified Associate Business Analyst Practice Test Set 5
Which of the following is NOT part of ITIL standard?
Options are :
- Risk Assessment
- Application Management
- Security Management
- Service Delivery
Answer : Risk Assessment
In a Johari Model, the areas of the quadrants are fixed.
Options are :
Answer : False
ISO 20000-2 address the issue of ITSM for:
Options are :
- Code of Practice for Service Management
- Process Improvement
- Specification for Service Management
- Process Assessment
Answer : Code of Practice for Service Management
CABA Certified Associate Business Analyst Practice Exam Set 9
What
management style is characterized by leadership in a condescending form
of master- servant trust, where motivation is mainly by rewards and
where managerial personnel feel responsibility but lower levels do not?
Options are :
- Participative - Group System
- Benevolent - Authoritarian
- None of the above
- Consultative System
- Exploitive - Authoritarian
Answer : Benevolent - Authoritarian
Which of the following is a Level 4 process area?
Options are :
- Risk Management
- Decision Analysis and Resolution
- Organizational Process Definition
- Quantitative Project Management
Answer : Quantitative Project Management
When
a person does not know some of their own qualities but others are aware
of those qualities, this can be mapped to ________ in the Johari
Window.
Options are :
- Hidden Area
- None of the above
- Blind Area
- Fa�ade
- Open Area
Answer : Blind Area
CABA Certified Associate Business Analyst Practice Test Set 5
You
are the Business Analyst for a safety critical application. You have
collected large amounts of data from various sources and need to provide
input to make the product a success. You have been approached by a
competitor to join them as they intend to develop a similar product What
must you do?
Options are :
- Reject the offer � as it will be a conflict of interest
- None of the above
- You can participate in giving expert comments
- Join the competitor and use the knowledge you have acquired
Answer : Reject the offer � as it will be a conflict of interest
The concept of Continuous Improvement as applied to Quality is best described by which of the following?
Options are :
- Improved technology will be added to tss he proce
- Processes will be improved by a lot of small improvements
- The functionality of the products will be enhanced
- Organizations must adopt and implement every "new thing"
Answer : Processes will be improved by a lot of small improvements
