ServiceNow - Certified System Administrator CSA - Mock Test

Which table stores the Task SLA records for the SLA's attached to particular tasks?

Options are :

  • Task_sla (Correct)
  • Sla_ola
  • Sla
  • Sla_ula
  • None of the Above

Answer : Task_sla

Where can we create SLAs, OLAs and Underpinning Contracts?

Options are :

  • Configuration Management
  • Incident
  • Service Level Management (Correct)
  • Service Catalog

Answer : Service Level Management

ServiceNow - Certified System Administrator CSA - Exam

What are the workflow activities?

Options are :

  • Start, Pause, Reset, Complete
  • Draft, Review, Publish, Retire
  • Waiting for approval, fulfillment, delivery, completed (Correct)
  • Start, Pause, Reset

Answer : Waiting for approval, fulfillment, delivery, completed

What is the name of text indexing search engine used in ServiceNow?

Options are :

  • Google
  • Bing
  • Zing (Correct)
  • Baidu

Answer : Zing

When a request is rejected a notification is sent and sets the status to rejected.

Options are :

  • True (Correct)
  • False

Answer : True

ServiceNow - Certified System Administrator CSA - Exam

Where is data stored?

Options are :

  • Forms
  • Worflows
  • Tables (Correct)
  • List

Answer : Tables

How does automating in a Transform Map work?

Options are :

  • It takes the names of import set table heading and matches it against the existing column field name (Correct)
  • It takes the import set table heading and matches it against the existing column name
  • It takes the import set column name and matches it against the existing table heading.

Answer : It takes the names of import set table heading and matches it against the existing column field name

In
Knowledge Base, articles are grouped by?

Options are :

  • Categories (Correct)
  • Contents
  • Catalogs
  • News

Answer : Categories

ServiceNow - Certified System Administrator CSA - Exam

What do client request + server response =?

Options are :

  • Single trip
  • Round trip (Correct)
  • Multiple trip
  • None of the above

Answer : Round trip

In
Service Catalog, when a user orders several Items, following records are
created: (Select all that Apply)

Options are :

  • SCTASK (Correct)
  • CHG
  • REQ (Correct)
  • INC
  • RITM (Correct)

Answer : SCTASK REQ RITM

When you open a service catalog and click the order button what gets created?

Options are :

  • REQ>RITM>TASK (Correct)
  • Task
  • Item

Answer : REQ>RITM>TASK

ServiceNow - Certified System Administrator CSA - Exam

You cannot deactivate a plugin, once it has been activated

Options are :

  • True (Correct)
  • False

Answer : True

Which of the following is correct regarding new groups, new CIs , new user

Options are :

  • None can create them. Only automated data exists
  • They can be created by end users
  • They are not captured in update sets (Correct)

Answer : They are not captured in update sets

What does specifying a coalesce mean?

Options are :

  • It's a special data set brought over using a different module
  • Make the report that will feed the gauge
  • The field or fields you specify will be used as a unique key (Correct)
  • None of the above

Answer : The field or fields you specify will be used as a unique key

ServiceNow - Certified System Administrator CSA - Exam

Parent of incident and problem table?

Options are :

  • Task (Correct)
  • Parent
  • Table
  • Change

Answer : Task

A role does not inherit all the permissions of any other roles it includes.

Options are :

  • True
  • False (Correct)

Answer : False

Can we coalesce multiple fields?

Options are :

  • True (Correct)
  • False

Answer : True

ServiceNow - Certified System Administrator CSA - Exam Questions and Answers

What is contextual security?

Options are :

  • Means the field has been modified
  • Display information from a record
  • Its a system security type, which Controls every level in the servicenow object hierarchy. You can control specific tables and fields. (Correct)
  • It's a group of customizations that can be packaged and moved from one instance to another

Answer : Its a system security type, which Controls every level in the servicenow object hierarchy. You can control specific tables and fields.

Client Script on the Task table will be applied to Problem table as well

Options are :

  • Only if inherit is false
  • Only if inherit is true (Correct)
  • Always Yes

Answer : Only if inherit is true

Where would you go to start an import set?

Options are :

  • System Import Sets > Import sets
  • System Definition > Import sets
  • System properties > Import Sets
  • System Import Sets > Load Data (Correct)

Answer : System Import Sets > Load Data

Which of the following can be an example of Out Of The Box table?

Options are :

  • u_incident
  • incident (Correct)
  • x_u123_incident
  • u_movie

Answer : incident

Business rules are real time

Options are :

  • True
  • False (Correct)

Answer : False

Which
among the following is true regarding UI Policies?

Options are :

  • They run only on server side
  • All the UI Policies of task table are not extended by the incident table
  • Based on the condition, it can be decided when to make it visible/hidden (Correct)
  • They run on the cloud side

Answer : Based on the condition, it can be decided when to make it visible/hidden

ACL's can be defined in what many ways?

Options are :

  • Conditional Expressions
  • Scripts
  • Roles
  • All of the above (Correct)

Answer : All of the above

What is SLM?

Options are :

  • Service Level Management (Correct)
  • Server Limit Management
  • Service Line Management
  • None of the above

Answer : Service Level Management

Where would you go to create an order guide?

Options are :

  • System properties > css
  • Service catalog > catalog definition > order guides and click new (Correct)
  • Go to system definition > choice list

Answer : Service catalog > catalog definition > order guides and click new

Multiple Choice, Single Text, and select Box are what type of elements in ServiceNow?

Options are :

  • Related Lists
  • Request Types
  • Order Guides
  • Variable Types (Correct)

Answer : Variable Types

What does the list editor do?

Options are :

  • It shows the average response time of your serviceNow instance
  • It displays the processing time, including the total time, network latency and browser rendering and parsing
  • It allows you to update the record without having to into a form (Correct)
  • All of the above

Answer : It allows you to update the record without having to into a form

What can be used to move group of different changes from one instance to other instance?

Options are :

  • Import Set
  • Not Possible
  • Import XML
  • Update Set (Correct)

Answer : Update Set

What does the transform map do?

Options are :

  • It determines the relationship between fields displaying in an import set table to fields in an existing servicenow table (Correct)
  • It defines every table and field in the system. It contains information about a field's data type, character limit, default value, dependency and other attributes
  • It's a container with variables. You can reuse the sets.

Answer : It determines the relationship between fields displaying in an import set table to fields in an existing servicenow table

Which can send out Notifications?

Options are :

  • Script
  • Business Rule
  • Workflow
  • All of above (Correct)

Answer : All of above

To see the relationship between tables in a graphical view, what is used?

Options are :

  • Business Service Map
  • Tables and Columns
  • Schema Map (Correct)
  • Tables Map

Answer : Schema Map

The upgrade history module helps an admin locate and resolve upgrade conflicts by reverting customization to the base version if necessary.

Options are :

  • True (Correct)
  • False

Answer : True

What are update sets?

Options are :

  • History of upgrades
  • Customization that can be moved from 1 instance to another (Correct)
  • Groups items Together
  • All the above

Answer : Customization that can be moved from 1 instance to another

In service catalog application, which module is used for creating items?

Options are :

  • Maintain Items (Correct)
  • Items
  • Maintain Category
  • Maintain Dynamic Categories

Answer : Maintain Items

All users can manage and setup import sets.

Options are :

  • True
  • False (Correct)

Answer : False

What are
the main components of the User Interface in ServiceNow (UI16): (Select all that Apply)

Options are :

  • Banner (Correct)
  • Right Navigation Pane
  • Left Navigation Pane (Correct)
  • News Feed
  • Content area (Correct)

Answer : Banner Left Navigation Pane Content area

UI policies and Business rules can monitor changes of fields in a form

Options are :

  • True (Correct)
  • False

Answer : True

What does 'Coalesce' field mean?

Options are :

  • Field/s will be set a reference key
  • Field/s will bind with target table
  • Field/s will be set a unique key (Correct)

Answer : Field/s will be set a unique key

Elevated roles are available for only one session

Options are :

  • True (Correct)
  • False

Answer : True

Task table is a _ table.

Options are :

  • Custom
  • Base (Correct)
  • Extended
  • Child

Answer : Base

A Business rule can be set before or after the database action has occurred.

Options are :

  • True (Correct)
  • False

Answer : True

If the system is going to be upgraded, what will be excempt from the upgrade?

Options are :

  • Everything gets upgraded
  • Incidents
  • Any record that has been altered from the base by the customer (Correct)

Answer : Any record that has been altered from the base by the customer

What does the red form field indicator mean?

Options are :

  • Entered data is not captured
  • Its a required field that requires a value (Correct)
  • Its a required field needs modification

Answer : Its a required field that requires a value

Where can you view a series of customizations?

Options are :

  • Update set (Correct)
  • System Log
  • History
  • None of the above

Answer : Update set

In import sets which among the following is true with respect to coalesce?

Options are :

  • If more than one coalesce is there than the first one will be considered
  • Coalesce may be used to update the matched records
  • If the source import sets data does match with the destination production data then a new record is created. (Correct)
  • Coalesce is used to merge the transform maps

Answer : If the source import sets data does match with the destination production data then a new record is created.

You cannot revert update set versions.

Options are :

  • True
  • False (Correct)

Answer : False

Which application has the links to view field attributes for tables?

Options are :

  • Tables & Columns (Correct)
  • Incident
  • Tables & Fields
  • Column & Fields

Answer : Tables & Columns

What database kept all the customization that you made on your instance?

Options are :

  • Sys_update_XML (Correct)
  • Sys_update_HTML
  • Sys_update_SAML
  • Sys_Update_CSS

Answer : Sys_update_XML

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