ServiceNow HRSD Implementation Specialist Tests Set 2

What is the module that is used to manage HR roles?


Options are :

  • Roles List
  • Manage Roles (Correct)
  • Roles
  • HR Roles

Answer :Manage Roles

ServiceNow Certified System Administrator CSA Practice Test Set 7

Which of the following protocols is used in ServiceNow web service traffic?


Options are :

  • HTTP
  • HTTPS (Correct)
  • SOAP
  • REST

Answer :HTTPS

Your company has 2 offices, one in the US and another in the UK. You need to show a certain knowledge base article for employees who work from the UK. What should you do.


Options are :

  • Define the “Can see” and “Cannot see” for the article
  • Make sure that the article’s user criteria is set to a user criteria that includes UK employees only (Correct)
  • Create HR Criteria for UK employees and set the HR Criteria for the article to this HR Criteria
  • Create a Role and grant it to all UK employees and make sure only users with this role are allowed to view the article

Answer :Make sure that the article’s user criteria is set to a user criteria that includes UK employees only

The "Importing Knowledge Article" feature allows for importing images along with the articles.


Options are :

  • TRUE
  • FALSE (Correct)

Answer :FALSE

Servicenow Application Developer Exam New-Practice Test Set 9

When creating a PDF Document Template, where does the list of Document Revisions come from?


Options are :

  • From Knowledge Articles
  • From System Documents
  • From Document Templates
  • From Managed Documents (Correct)

Answer :From Managed Documents

One of the following is NOT an option in the Matching choice list when creating a Matching rule:


Options are :

  • Selection Condition (Correct)
  • Advanced
  • Scripted
  • Simple

Answer :Selection Condition

Every HR Service is linked with only one COE.


Options are :

  • FALSE
  • TRUE (Correct)

Answer :TRUE

Servicenow Application Developer Exam New-Practice Test Set 8

In which table the label translations are stored?


Options are :

  • sys_translations
  • sys_documentation (Correct)
  • sys_labels
  • sys_translated

Answer :sys_documentation

Which of the following is NOT true regarding client roles?


Options are :

  • It is recommended that you modify client roles to best suit you organization business (Correct)
  • Client roles define access within the application
  • These roles can be added to other roles or groups
  • There is a total of 10 client roles

Answer :It is recommended that you modify client roles to best suit you organization business

Which one of the following is NOT required in order to configure a service for “HR Professionals Only”?


Options are :

  • Fulfillment Type
  • HR Template (Correct)
  • View
  • Topic Detail

Answer :HR Template

Servicenow Application Developer Exam New-Practice Test Set 3

The I18N: Internationalization plugin provides the elements for translating an instance without any translation preloaded.


Options are :

  • True (Correct)
  • False

Answer :True

ServiceNow - Certified System Administrator CSA - Practice

Where is a ServiceNow Engagement governed? (select 3)


Options are :

  • Centralized Services Portal (Correct)
  • In the ServiceNow HI instance
  • Separate Engagement instance (Correct)
  • Customer Production instance (Correct)
  • On the Partner Portal

Answer :Centralized Services Portal Separate Engagement instance Customer Production instance

The recommended value for “Caller Access” field in the production environment is:


Options are :

  • Allow Caller
  • Caller Tracking
  • Deny Caller
  • Caller Restriction (Correct)

Answer :Caller Restriction

What is the minimum role that a user should have in order to be able to access Employee Service Center?


Options are :

  • sn_hr_sp.hrsp_employee
  • sn_hr_core.basic
  • sn_hr_sp.basic
  • Any sn_hr_sp.hrsp* is sufficient (Correct)

Answer :Any sn_hr_sp.hrsp* is sufficient

ServiceNow HRSD Implementation Specialist Tests Set 2

What makes the actual HR Case assignment?


Options are :

  • Cases cannot be automatically assigned
  • Matching Rules
  • ACLs
  • Assignment Rules (Correct)

Answer :Assignment Rules

In order to make an Activity Set trigger 3 days after the creation of the case, I have to set the “Trigger field” to “Created” and then:


Options are :

  • Set the “Date offset type” to “After”, set the “Date offset quantity” field to “3” and set the “Date offset units” field to “Days” (Correct)
  • Set the “Date offset type” to “After” and set the “Date offset quantity” field to “3 days”
  • Set the “Run after” field to “3 days”.
  • Set the “Run after” field to “3” and set the Units field to “Days”.

Answer :Set the “Date offset type” to “After”, set the “Date offset quantity” field to “3” and set the “Date offset units” field to “Days”

Which of the following statements is true regarding assignment and matching rules?


Options are :

  • Matching rules are ignored when Assignment rules are defined
  • Assignment rules are used to assign the case when “Assigned to” is not assigned from the catalog item template
  • Assignment rules are ignored when matching rules are defined
  • Matching rules returns a list of potential assignees and assignment rule decides to which professional it gets assigned (Correct)

Answer :Matching rules returns a list of potential assignees and assignment rule decides to which professional it gets assigned

Servicenow Application Developer Exam New-Practice Test Set 11

HR Request Satisfaction Survey is provided out-of-the-box when enabling Human Resources: Core plugin


Options are :

  • True (Correct)
  • False

Answer :True

HR Criteria can be used to determine what an employee can see in the Suggested Reading section on the Employee Service Center.


Options are :

  • False
  • True (Correct)

Answer :True

When HR plugins are activated, the associated Admin role for that plugin is automatically added to the system Admin.


Options are :

  • False
  • True (Correct)

Answer :True

ServiceNow Certified System Administrator Practice Exam 2019 Set 11

What kind of records do HR Requests create?


Options are :

  • HR Incidents
  • HR Problems
  • HR Files
  • HR Cases (Correct)

Answer :HR Cases

What is the minimum role that you need to have in order to see confidential HR Profile data?


Options are :

  • HR Admin
  • System Admin
  • HR Manager (Correct)
  • HR Specialist

Answer :HR Manager

Which table does the Lifecycle Events [sn_hr_le_case] table extend from?


Options are :

  • HR Core Case [sn_hr_core_case] (Correct)
  • HRIT Operations Case [sn_hr_core_case_operations]
  • Talent Management [sn_hr_core_talent_management]
  • Task [sc_task]

Answer :HR Core Case [sn_hr_core_case]

Servicenow Application Developer Exam New-Practice Test Set 8

If the Match All field is checked on a User Criteria record, the user:


Options are :

  • Must satisfy at least two of the criteria to meet the conditions
  • Must satisfy a majority percentage of the criteria to meet the conditions
  • Must satisfy all of the selected criteria to meet the conditions (Correct)
  • Must satisfy at least one of the criteria to meet the conditions

Answer :Must satisfy all of the selected criteria to meet the conditions

How many tables are used to store localized content?


Options are :

  • 7
  • 5
  • 8
  • 6 (Correct)

Answer :6

All HR tables are in “Human Resources: Core” application scope except:


Options are :

  • Lifecycle Events (Correct)
  • Employee Relations
  • Talent Management
  • Payroll

Answer :Lifecycle Events

ServiceNow Customer Service Practice Tests Orlando Set 10

What is the Center of Excellence?


Options are :

  • Portal name
  • Service Type
  • Table (Correct)
  • None of the above

Answer :Table

In order to create a new lifecycle event service you need to:


Options are :

  • Add a new record only to HR Lifecycle Event tables
  • Add a new record only to HR Service tables
  • Add a new record to HR Lifecycle Event and HR Service tables (Correct)
  • Add a new record to HR Lifecycle Event and HR Template tables

Answer :Add a new record to HR Lifecycle Event and HR Service tables

When a new HR Case is received, if skills are utilized, they may also be part of the Matching and Assignment process.


Options are :

  • False
  • True (Correct)

Answer :True

ServiceNow Customer Service Practice Tests Orlando Set 8

How many client roles are there in the base instance?


Options are :

  • 1
  • 5
  • 10 (Correct)
  • 4

Answer :10

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