ServiceNow Certified System Administrator Practice Exam 2019 Set 9

Name four common tables extended from Task:


Options are :

  • Stats (also upgraded history)
  • creates Service Catalog records (an alternative to lists and forms)
  • Incident, Problem, Change, Request
  • Published, Unpublished, Checked Out, Problem

Answer :Incident, Problem, Change, Request

ServiceNow Certified System Administrator Practice Exam 2019 Set 6

Where do you go to confirm a recent upgrade to a feature release has been performed?


Options are :

  • System Security > Users and Groups > Roles
  • System Update Sets > Merge Update Sets
  • System Properties > Basic Configuration UI16
  • System Logs > Events

Answer :System Logs > Events

Use______ to create a story with data that can be shared.


Options are :

  • Formatters
  • Field Values
  • Dashboards
  • Task Tables

Answer :Dashboards

What enables you to track and aggregate data over time through elements called scorecards and indicators?


Options are :

  • Performance Analytics
  • Update Sets
  • Task SLA [task_sla]
  • The workflow version

Answer :Performance Analytics

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 6

In Service Catalog, what is a variable?


Options are :

  • A Service Catalog record
  • Provides questions to help the requester specify what item, option or service to order
  • A checkbox
  • Defines unique key for record. If record found, import will update the record. If not found, import will create a new record.

Answer :Provides questions to help the requester specify what item, option or service to order

Version:



Options are :

  • Data in SN is entered into individual ____________________
  • ____ can define knowledge categories to pre-populate the list of available categories, and knowledge contributors can select categories, an add or edit categories, if enabled, for a knowledge base.
  • The _________ is the published model of the workflow.
  • Is a Workflow

Answer :The _________ is the published model of the workflow.

What are NOT CAPTURED in update sets?


Options are :

  • Waiting for approval, approved, pending, fulfillment, completed
  • Searches with any Unicode characters
  • All requester actions and view or modify requests directed to the approver
  • Modified CIs, modified Data records, new data records, new users and groups, schedules, scheduled jobs, homepages

Answer :Modified CIs, modified Data records, new data records, new users and groups, schedules, scheduled jobs, homepages

ServiceNow Certified System Administrator Practice Exam 2019 Set 5

In workflow, what is a transition?


Options are :

  • Transitions establish possible processing paths
  • An automation blocks such as approvals, conditions, notifications, tasks, timers and utilities
  • This is the instantiation of the version executing for a given record, showing the processing path.
  • Waiting for Approval, Approved, Pending, Fulfilled, Completed

Answer :Transitions establish possible processing paths

What are shipped to the client (browser) and run there instead of the server?


Options are :

  • CI Relationship Editor
  • Client Scripts
  • Email Notifications
  • task SLA

Answer :Client Scripts

Can manage UI policies:


Options are :

  • ui_policy-admin role
  • Specialized Administrator
  • Reports Application
  • Impersonator role

Answer :ui_policy-admin role

ServiceNow Certified System Administrator Practice Exam 2019 Set 1

Modifies a list for an individual user; does not affect the platform default:


Options are :

  • Palette Tabs
  • Knowledge Approval Publish
  • Application and Modules Access
  • Personalized List Columns

Answer :Personalized List Columns

A Script include and reference record that can be used to customize the transitions between different SLA states.


Options are :

  • Application Scoping
  • Knowledge Instant Publish
  • Task
  • SLA Conditions and Script Include

Answer :SLA Conditions and Script Include

Changes are tracked and you can customize objects on a table with the ________ attribute


Options are :

  • Data Sources
  • Schema Map
  • Update_synch
  • Reporting

Answer :Update_synch

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 8

What are events caused by?


Options are :

  • Feature release, patch release, hotfix
  • User Actions, Scripts
  • The Impersonation Icon
  • Graphical Workflow editor

Answer :User Actions, Scripts

________You to work with others on the same record indicating their state as well as what their edits are.




Options are :

  • Startflow(workflowid, current, opeation, vars)
  • Customer Update [sys_update_xml
  • Tables can extend _________________
  • Real-time editing allows__________

Answer :Real-time editing allows__________

A Security rule defined to restrict the permissions of a user from viewing and interacting with data. ? Global Scope


Options are :

  • True
  • False

Answer :False

ServiceNow Certified System Administrator Practice Exam 2019 Set 6

Messaging tool that lets you work with others in real-time ? Connect Chat


Options are :

  • False
  • True

Answer :True

Workflow powers evens or actions based on the SLA definition and is designed to be used over and over. ? SLA Workflow


Options are :

  • False
  • True

Answer :True

Dashboards enable the display of multiple performance analytics, reporting, and other widgets on a single screen.


Options are :

  • True
  • False

Answer :True

ServiceNow - Certified System Administrator CSA - Exam

Order Guide ? Define a____ to assist customers in ordering a complete set of needed items and to help users see item relationships.


Options are :

  • False
  • True

Answer :True

Automatically update the location field to reflect the value entered into the caller field. Disable the attachment link of a closed record when the form is loaded so a user is unable to add or modify attachments. Display a notice at the top of the page to confirm a catalog request was submitted. ? Client Scripts can be used to______


Options are :

  • True
  • False

Answer :True

Allow task records to be created and modified. ? Tasks


Options are :

  • False
  • True

Answer :True

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 8

Runs when a form is submitted ? OnSubmit()


Options are :

  • False
  • True

Answer :True

Used to communicate back and forth with the requester and other stakeholders directly in ServiceNow. ? Additional Comments (Customer Visible)


Options are :

  • False
  • True

Answer :True

Provides a graphical representation of other tables related to a specific table. ? Form Context Menu


Options are :

  • False
  • True

Answer :False

ServiceNow Certified System Administrator Practice Exam 2019 Set 2

User Interface Terms: Where the modules and applications are listed ? Application Navigator


Options are :

  • True
  • False

Answer :True

Users who cannot crate or modify articles in the Knowledge Base. ? cantContribute


Options are :

  • True
  • False

Answer :True

___is a rule that enforces data consistency by setting fields as mandatory and or read-only. ? Man to Many


Options are :

  • False
  • True

Answer :False

ServiceNow Certified System Administrator Practice Exam 2019 Set 3

Business Rules can be set to run _______________ the database action has occurred. ? Before and After


Options are :

  • True
  • False

Answer :True

A table can extend another table. The extended table includes unique fields plus all of the fields and their properties from the parent table. ? Extensions


Options are :

  • True
  • False

Answer :True

Table Name: Customer Update ? sys_dictionary


Options are :

  • True
  • False

Answer :False

ServiceNow Certified System Administrator Practice Exam 2019 Set 11

Which contains CI data ? Configuration Item [cmbd_ci]


Options are :

  • False
  • True

Answer :True

Pause the workflow for a set period of time. ? Timers


Options are :

  • True
  • False

Answer :True

What allows administrators to group a series of changes into a named set and then move this set as a unit to another instance? ? ServiceNow Release Cycles


Options are :

  • True
  • False

Answer :False

ServiceNow Certified System Administrator Practice Exam 2019 Set 8

Modifies a list for an individual user; does not affect the platform default. ? Personalize List Columns


Options are :

  • False
  • True

Answer :True

____the status of configuration items, and allow access to the CI's related alerts, incidents, problems, changes, and business services. ? CI relations formatter


Options are :

  • True
  • False

Answer :False

Feature used to work with templates ? Workflow


Options are :

  • True
  • False

Answer :False

ServiceNow Certified System Administrator Practice Exam 2019 Set 1

A table that extends another table ? Task Table


Options are :

  • False
  • True

Answer :False

The users with this role may fulfill ITIL activities associated with the ITIL workflow, including incident and change management. ? Requester


Options are :

  • True
  • False

Answer :False

User will this role will be able to initiate the setup of Agent Intelligence ? Admin or ml_admin


Options are :

  • True
  • False

Answer :True

ServiceNow Certified System Administrator Practice Exam 2019 Set 4

You to work with others on the same record indicating their state as well as what their edits are. ? Real-time editing allows__________


Options are :

  • False
  • True

Answer :True

Protects applications by identifying and restricting access to available files and data. ? Personalize List Columns


Options are :

  • False
  • True

Answer :False

Form element used to display information that is not a field in the record. ? Formatters


Options are :

  • True
  • False

Answer :True

ServiceNow Certified System Administrator Practice Exam 2019 Set 10

User Interface Terms: On a list, the actions available on right click of a column header ? Record Control


Options are :

  • True
  • False

Answer :False

__grant access to applications and other part of the platform and assign security rights. ? A role is a set of permissions used to


Options are :

  • False
  • True

Answer :True

Comment / Suggestion Section
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  • pooja
    Its nice to revise the concept over here.Kindly make it in mock test format to make it more friendly
    Reply