ServiceNow Certified System Administrator Practice Exam 2019 Set 8

An interface used to create service catalog records; an alternative to lists and forms. Each of these focuses on a specific process or task and can be used anywhere in the ServiceNow platform. In the Service Catalog, these are presented in categories along with catalog items:


Options are :

  • Record Producer
  • Most recent
  • Access Control Lists
  • Service Portal

Answer :Record Producer

ServiceNow Certified System Administrator Practice Exam 2019 Set 7

What application is available to all user?


Options are :

  • Content Pane
  • Service Catalog records (an alternative to lists and forms)
  • Self-Service
  • The role sys_user_role

Answer :Self-Service

What allows the user to elevate to a higher security role when needed then return to their normal role?


Options are :

  • The Welcome Message
  • Update Sets
  • Access Control List
  • Elevated Privileges

Answer :Elevated Privileges

Contains tabs for accessing workflows that are being edited or created.



Options are :

  • Canvas Tabs
  • Many to Many
  • Select Box
  • Transition

Answer :Canvas Tabs

ServiceNow Certified System Administrator Practice Exam 2019 Set 8

What are the "Many-to-Many" relationship fields?


Options are :

  • SLA Definition, Task SLA, SLA Workflow, SLA Automation
  • Relationship used to build SLA conditions
  • Reference Fields. Glide List, and Document ID Fields
  • Add users to groups that have been assigned the desired roles.

Answer :Reference Fields. Glide List, and Document ID Fields

What is the name of the ServiceNow search engine?


Options are :

  • Bing
  • Gauge
  • Google
  • Zing

Answer :Zing

You can coalesce on a single field to update an existing record. If a target table records exists with the same value in the coalesce field as the staging table record, the target table record is updated using the import set record values.


Options are :

  • Single-field coalesce
  • Workflow
  • Show Activity Stream
  • Application Scoping

Answer :Single-field coalesce

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 7

When you extend a table, you must create a_______



Options are :

  • New relationship rule in Configuration > Suggested Relationships
  • Employee Self Service (ESS)
  • A new role for the table
  • ESS user, ITIL user and Mobile user

Answer :New relationship rule in Configuration > Suggested Relationships

Displays fields from one record in a table; user records; users can view and edit the record data.



Options are :

  • What is a form?
  • Conversation Pane
  • Database Views
  • User Criteria

Answer :What is a form?

A table that extends another table is:


Options are :

  • Child Class
  • Task table
  • Base Class
  • Operator

Answer :Child Class

ServiceNow Certified System Administrator Practice Exam 2019 Set 7

You will see a condition widget where you can add conditional expressions to your ACL:


Options are :

  • Content Frame
  • SLA Condition Evaluation
  • Conditional Expressions
  • Admin or ml_admin

Answer :Conditional Expressions

Who can import data?


Options are :

  • Delegated Admins.
  • Client Scripts
  • Any user logged in with the admin or import_admin can manage all aspects of Import sets
  • System Import Sets > Load Data

Answer :Any user logged in with the admin or import_admin can manage all aspects of Import sets

___ are a modular unit of variables that can be shared between catalog items.


Options are :

  • Variables
  • Variables Sets
  • Context menus
  • Client Scripts

Answer :Variables Sets

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 9

Use the_____________ to create reports by modify an existing report, or create a new report from scratch.



Options are :

  • Report_on
  • Service Catalog
  • Dependency Views indicate
  • Report Designer

Answer :Report Designer

How to run Data Collector Jobs?


Options are :

  • Searches in files that are attached to records
  • Manually, LDAP, Single Sign on (SSO)
  • Social IT > Feed administration > Messages
  • Performance Analytics > Data Collector

Answer :Performance Analytics > Data Collector

Provides additional optional functionality within a ServiceNow instance:


Options are :

  • Notifications
  • Plugins
  • Connect Workspace
  • Parent breadcrumbs formatter

Answer :Plugins

ServiceNow Certified System Administrator Practice Exam 2019 Set 3

In SLA, what attribute controls what is calculated as hours in a work day, # of work week days?


Options are :

  • Schedule
  • dictionary attributes
  • time_zone_field
  • Transform Map

Answer :Schedule

How can you merge update sets?


Options are :

  • System Update Sets > Merge Update Sets
  • Data Policy
  • System Security > Access Control (ACL)
  • System Policy > Events > Registry

Answer :System Update Sets > Merge Update Sets

Provides the working surface for creating new workflows or editing existing ones:


Options are :

  • Canvas
  • Stages
  • Reports
  • Checkbox

Answer :Canvas

ServiceNow Certified System Administrator Practice Exam 2019 Set 4

How can you limit who wants to view an article?


Options are :

  • Standard, Most Active, Most Recent, Most Active Record, Most Recent Record
  • System Update Sets > Merge Update Sets
  • User Criteria; Specify User Roles
  • System Diagnostics > Stats > Stats

Answer :User Criteria; Specify User Roles

Table Name: Configuration Item


Options are :

  • sys_update_xml
  • sc_req_item
  • cmdb_ci or cmdb
  • cmn_location

Answer :cmdb_ci or cmdb

An interface for building and enabling rich process automation capabilities known as flows.


Options are :

  • Field Values
  • Flow Designer
  • Formatters
  • ServiceNow Studio

Answer :Flow Designer

ServiceNow Certified System Administrator Practice Exam 2019 Set 5

_____indicate the status of configuration items, and allow access to the CI's related alerts, incidents, problems, changes and business services.


Options are :

  • SLA
  • The imported file label
  • Dependency Views
  • The Content Frame

Answer :Dependency Views

An example of an activity that initiates the flow?


Options are :

  • Scripting
  • report_On
  • Value
  • Trigger

Answer :Trigger

Users are stored in this table:


Options are :

  • imp_user
  • cmdb_ci
  • sys_user
  • sys_update_version

Answer :sys_user

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 11

The Mapping Assist utility provides a visually intuitive environment for specifying mapping between import set fields and Target table fields.


Options are :

  • UC- Underpinning Contract
  • Automatic Mapping Utility
  • Mapping Assist Utility
  • Import set table

Answer :Mapping Assist Utility

What enables you to define the conditions under which the running SLA will be completed and a new SLA will be attached.


Options are :

  • Save as report source
  • Task
  • Insert
  • Reset

Answer :Reset

Define a single implementation of the ServiceNow platform:


Options are :

  • Base Table
  • Text Value
  • Instance
  • Task Table

Answer :Instance

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

Tables that exist in the base system are called?


Options are :

  • Base Tables
  • Variables
  • Task Tables
  • Default Tables

Answer :Base Tables

How do you apply a UI policy to all views?


Options are :

  • Right click > Personalize > Dictionary
  • Set Global to True
  • Business Rule List
  • Search Knowledge

Answer :Set Global to True

Is a series of tables and fields that contain all of the configuration items controlled by your company as well as their attributes and relationships.


Options are :

  • Additional Comments (Customer Visible)
  • Knowledge Articles
  • Conditions
  • Configuration Management Database

Answer :Configuration Management Database

ServiceNow Certified System Administrator Practice Exam 2019 Set 6

What is configured to run when a record is displayed, inserted, updated, deleted, or when a table is queried?


Options are :

  • Update Sets
  • Notifications
  • Private Scope
  • Business Rule

Answer :Business Rule

In workflow, what is the workflow timeline?


Options are :

  • An automation block such as approvals, conditions, notifications, tasks, timers and utilities
  • Defines unique key for record. If record found, import will update the record. If not found, import will create a new record.
  • Shows the progress of a workflow. It provides a complete time-based display of activities associated with workflow context.
  • Waiting for Approval, Approved, Pending, Fulfilled, Completed

Answer :Shows the progress of a workflow. It provides a complete time-based display of activities associated with workflow context.

What enables admins to set mandatory and read only states for fields and can be used to enforce data consistently across applications?


Options are :

  • System Definition > Dictionary
  • Data Policy
  • System Logs
  • System Import Sets > Create Transform Map

Answer :Data Policy

ServiceNow Certified System Administrator Practice Exam 2019 Set 8

What defines conditions that are evaluated against users to determine which users can access Service Catalog items?


Options are :

  • Tables and forms
  • User Criteria
  • Palette Tabs
  • mysearchterm%

Answer :User Criteria

What is used to measure and evaluate the effectiveness of IT service management processes?



Options are :

  • canRead
  • cantRead
  • Metric
  • UC

Answer :Metric

What is a set of field maps that define the relationships between fields in an import set table and fields on a target table?


Options are :

  • Breadcrumbs
  • Transform Map
  • Workflow
  • Duration Type

Answer :Transform Map

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

What runs when a form is loaded?


Options are :

  • Text Value
  • Child Class
  • Execute
  • OnLoad()

Answer :OnLoad()

Parent class:


Options are :

  • Variables are presented by the
  • The table it extends to is the
  • Knowledge articles within a________________________ are grouped by category.
  • Tables can extend

Answer :The table it extends to is the

What defines how departments work together to meet the service level requirements documented in an SLA?


Options are :

  • Service Level Agreement (SLA)
  • Metrics
  • Underpinning Contract (UC)
  • Operational Level Agreement (OLA)

Answer :Operational Level Agreement (OLA)

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 6

What are Boolean Operators?


Options are :

  • A record stored in the User Table
  • Feature release, patch release, hotfix
  • One set of table fields
  • Refined searches with operators such as AND and OR

Answer :Refined searches with operators such as AND and OR

Which one of the following statements is correct when referring to UI Actions?


Options are :

  • UI Actions cannot use scripts or be scripted.
  • UI Actions are only executed on the server.
  • Conditions can be specified to determine when a UI Action appears
  • UI Actions on the Task Table are not available to its extended tables.

Answer :Conditions can be specified to determine when a UI Action appears

What is the name of the database ServiceNow is built on?


Options are :

  • Seqel PRO
  • Teradata
  • OrientDB
  • MySQL

Answer :MySQL

ServiceNow Certified System Administrator Practice Exam 2019 Set 8

Graphically display an infrastructure view for a configuration item and the business services that it is part of and that it supports.


Options are :

  • Merge Update Sets
  • Dependency Views
  • Activity Section
  • User Interface Actions

Answer :Dependency Views

What are the stages for a requested item?


Options are :

  • Early access by invite, Opt-in or auto upgrade scheduled based on dates, Opt-in, on-demand, or auto-upgrade
  • Waiting for approval, approved, pending, fulfillment, completed
  • It would import empty fields from the source table to the target table.
  • A list of all existing tables with columns and column attributes

Answer :Waiting for approval, approved, pending, fulfillment, completed

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