ServiceNow Certified System Administrator Practice Exam 2019 Set 6

Can a user open an Incident by email, if so what is utilized?


Options are :

  • Yes, Notification
  • Yes, Inbound Action
  • Not Possible

Answer :Yes, Inbound Action

ServiceNow Certified System Administrator Practice Exam 2019 Set 1

What role allows users to define catalog items?


Options are :

  • Catalog_admin
  • Catalog_manager
  • Catalog_editor
  • Catalog

Answer :Catalog_admin

My manager is going to be out of town and needs to have the supervisor approve while he/she is out of town, what would he/she utilize in ServiceNow?


Options are :

  • New temporary account for a manager.
  • Managerís credentials (username & password)
  • Delegate
  • Impersonate

Answer :Delegate

What is the latest ServiceNow user interface?


Options are :

  • Jakarta
  • London
  • UI 16
  • Kingston

Answer :UI 16

ServiceNow Certified System Administrator Practice Exam 2019 Set 8

Where can you view information about system activity?


Options are :

  • System logs
  • Homepages
  • System Properties
  • System Definition

Answer :System logs

What does !=[TEXT] search for


Options are :

  • Ends With
  • Equals To
  • Not Equals to
  • Contains
  • Does not contain
  • Starts with

Answer :Not Equals to

Which table defines what conditions trigger an SLA?


Options are :

  • sla_condition_class_list
  • task_sla
  • contract_sla
  • Task

Answer :contract_sla

ServiceNow Certified System Administrator Practice Exam 2019 Set 7

What are common, OOTB places where workflows are commonly seen in ServiceNow? Select all that apply.


Options are :

  • Routine Changes
  • None of the above
  • Service Level Agreements (SLA)
  • Emergency Changes
  • Incident

Answer :Routine Changes Service Level Agreements (SLA) Emergency Changes

What are the release types in a family? Select all that apply.


Options are :

  • Feature
  • HotFix
  • Alpha
  • Beta
  • Patch

Answer :Feature HotFix Patch

SLA, OLA and UC are configured in which module?


Options are :

  • BSM
  • SLM
  • CMDB
  • ACLs

Answer :SLM

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 7

Category is the highest level in the hierarchy of the knowledge base.


Options are :

  • FALSE
  • TRUE

Answer :FALSE

What does [TEXT]% search for


Options are :

  • Starts with
  • Ends With
  • Contains
  • Does not contain
  • Equals To
  • Starts with

Answer :Starts with

In SLA, what attribute controls what is calculated as hours in a work day, # of work week days?


Options are :

  • Schedule
  • Type
  • Duration Type
  • Duration

Answer :Schedule

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

What is a schema map?


Options are :

  • A schema map graphically displays the configuration items that supports business services.
  • schema map enables administrator to define records from a specific table as trouble sources for configuration items.
  • A schema map graphically organizes the visual task boards from CMDB.
  • A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of database schema.

Answer :A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of database schema.

In service catalog application, which module is responsible for creating items?


Options are :

  • Maintain category
  • Maintain dynamic categories
  • Maintain items
  • Items

Answer :Maintain items

What does !*[TEXT] search for


Options are :

  • Does not contain
  • Starts with
  • Ends With
  • Contains
  • Equals To
  • Starts with

Answer :Does not contain

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

To make a new or edited workflow available to all users, it needs to be published.


Options are :

  • TRUE
  • FALSE

Answer :TRUE

Which of the following are you allowed to make customizations to?


Options are :

  • A field
  • A view
  • A form
  • All of the above
  • A business rule

Answer :All of the above

What is the use of Script Includes in ServiceNow?


Options are :

  • It is used as same as client script.
  • The scripts that are used again & again are maintained in Script Includes so that it can be called any time in the required scripts.
  • Script Includes is not there in ServiceNow.
  • None of these.

Answer :The scripts that are used again & again are maintained in Script Includes so that it can be called any time in the required scripts.

ServiceNow Certified System Administrator Practice Exam 2019 Set 10

What is the purpose of the import set table?


Options are :

  • A set of field maps that defines the relationship between fields in an import set and fields on a table.
  • The conversion of data from an import set table to another table according to the rules defined in a transform map.
  • It acts as a staging area for records imported.
  • A record that defines where to get the data to import.

Answer :It acts as a staging area for records imported.

Which one of the following statement describes a characteristic of the role assignment?


Options are :

  • A role is generated to a user by the System Administrator.
  • Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role.
  • Each user has a role in the ServiceNow platform.
  • Users can click on the Personalize role(feature to try different roles).

Answer :Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role.

Events are special records the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.


Options are :

  • FALSE
  • TRUE

Answer :TRUE

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

What are the types of number form orders?


Options are :

  • Request Number (REQ) - The request is generated and given a REQ number.
  • Request Item (RITM) - Each item in the order is assigned a Requested Item number.
  • Catalog Task number - For each requested item, a set of catalog tasks are created. Each task is assigned a catalog task number.
  • All of these.

Answer :All of these.

Please provide an example of when you use Access Control Record in ServiceNow.


Options are :

  • To make any field on the incident form editable for admins and ITIL users.
  • To make any field on the incident form mandatory.
  • To make any field on the incident form editable for admins, but read only for ITIl users.
  • To make any field on the incident form read only.

Answer :To make any field on the incident form editable for admins, but read only for ITIl users.

What is not an example of a UI action?


Options are :

  • Form buttons
  • Related links
  • Search
  • List buttons

Answer :Search

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 4

Gauges are created by admins or users with Gauge_Maker role.


Options are :

  • FALSE
  • TRUE

Answer :TRUE

Which of the following are workflow activities? Select all that apply.


Options are :

  • Tasks
  • Approvals
  • Email
  • Timers
  • Incident
  • Utilities

Answer :Tasks Approvals Timers Utilities

Use the ______________ to create relationships between configuration items (CIs). Fill in the blank.


Options are :

  • None. custom tables can be deleted.
  • CMDB Query Builder
  • CI Service Manager
  • CI Relationship Editor
  • CI Class Manager

Answer :CI Relationship Editor

ServiceNow Certified System Administrator Practice Exam 2019 Set 3

What do requesters see when they go to the service catalog?


Options are :

  • Self-service catalog items
  • News
  • Record
  • Homepage

Answer :Self-service catalog items

Which of the components are visible on Workflow welcome screen?


Options are :

  • New Workflow Button
  • Pallete Tabs
  • List of published workflows
  • Catalog Form

Answer :New Workflow Button Pallete Tabs

Personalizing a form does not enable a user to hide ____________ fields. Fill in the blanks.


Options are :

  • Readonly
  • Reference
  • Pre Filled
  • Mandatory

Answer :Mandatory

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

All workflows absolutely must have a beginning and an end.


Options are :

  • FALSE
  • TRUE

Answer :TRUE

What is the relationship between tables?


Options are :

  • Show Schema Map
  • task
  • CI Relationship Types
  • Configure Dictionary

Answer :Show Schema Map

Business rules are real time


Options are :

  • FALSE
  • TRUE

Answer :TRUE

ServiceNow Certified System Administrator Practice Exam 2019 Set 4

Which one is used to group related fields together?


Options are :

  • Form Layout
  • List Layout
  • View
  • Sections

Answer :Sections

How do you get to the categories on an incident and other table?


Options are :

  • In the task SLA form
  • Base Class
  • Go to system definition > choice list
  • Go to social it > feed administration > messages

Answer :Go to system definition > choice list

What do client request + server response =?


Options are :

  • None of the above
  • Multiple trip
  • Round trip
  • Single trip

Answer :Round trip

ServiceNow Certified System Administrator Practice Exam 2019 Set 11

Plugin can be deactivated


Options are :

  • TRUE
  • FALSE

Answer :FALSE

StartNow methodology is the combination of traditional waterfall approach with SCRUM.


Options are :

  • FALSE
  • TRUE

Answer :TRUE

Expand CMDB


Options are :

  • Configuration Module Database
  • Call Management Database
  • Configuration Management Database

Answer :Configuration Management Database

ServiceNow Certified System Administrator Practice Exam 2019 Set 4

The application navigator provides links to all applications and modules they comprise


Options are :

  • TRUE
  • FALSE

Answer :TRUE

What is the shortcut to approve a service request?


Options are :

  • Both 1 and 2
  • By calling helpdesk
  • E-mail
  • My request

Answer :Both 1 and 2

What Details does a knowledge article hold?


Options are :

  • Troubleshooting tips
  • All of the above
  • User Solutions
  • Known errors
  • User information

Answer :All of the above

ServiceNow Certified System Administrator Practice Exam 2019 Set 11

What are the 3 ways to bring users into the ServiceNow system?


Options are :

  • Using an import set (importing users).
  • Manually enter users, manually creating users.
  • Through Single Sign on and LDAP.
  • All of the above.

Answer :All of the above.

What does StartNow stand for?


Options are :

  • Strategic Analysis, Research, and Training.
  • Start-up and Accelerated Recruitment Team.
  • Strategic Alignment and Rapid Transformation.
  • None of these.

Answer :Strategic Alignment and Rapid Transformation.

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