ServiceNow Certified System Administrator Practice Exam 2019 Set 3

Personalizing form doesn’t allow users to hide __________ fields


Options are :

  • Reference
  • Mandatory
  • Pre-populated
  • Read-only

Answer :Mandatory

ServiceNow Certified System Administrator Practice Exam 2019 Set 10

A _ is a cell in a table which holds an individual piece of data


Options are :

  • Field
  • Data
  • List
  • Record

Answer :Field

How do you change the sort sequence of fields or tasks?


Options are :

  • Variable Set
  • Arrange in Alphabetical Order
  • Modify Field Types
  • Modify the order field

Answer :Modify the order field

At which location are the records saved


Options are :

  • Table
  • Form
  • List
  • All

Answer :Table

ServiceNow Certified System Administrator Practice Exam 2019 Set 6

How to manage record numbering (like INC0000001)


Options are :

  • System Definition > Numbers
  • System Definition > Number maintenance
  • Number field > Number
  • None

Answer :System Definition > Number maintenance

What are three examples of basic workflow activity?


Options are :

  • Begin, event, task.
  • Activity, process, task.
  • Begin, Activity, End.
  • Approval, notification, task.

Answer :Approval, notification, task.

Basic Knowledge publishing workflow stages are


Options are :

  • Created > Reviewed >Deployed
  • None
  • Draft > Review > Published > Retire
  • Start > Process > End

Answer :Draft > Review > Published > Retire

ServiceNow Certified System Administrator Practice Exam 2019 Set 6

The ________ protects application by identifying and restricting access to available files and data.


Options are :

  • Application configuration
  • Verbose log
  • Access control rule
  • Application scope

Answer :Application scope

Which of the following options is an example of a UI Policy?


Options are :

  • Creating a new field on form.
  • To make priority field mandatory.
  • Increasing width of field.
  • None of these

Answer :To make priority field mandatory.

What is retroactive start in SLA?


Options are :

  • It is used for attaching SLA from a particularly created date & time without attaching SLA on the opened time.
  • This is used for calculating duration of SLA.
  • Through this field we can stop SLA on any condition.
  • This field is not there on SLA Definition page.

Answer :It is used for attaching SLA from a particularly created date & time without attaching SLA on the opened time.

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 6

On an Application Menu, if the role field is left blank, then


Options are :

  • Only ITIL and Admins can see the appliaction menu
  • Only admins can see the Application menu
  • All users can see the application menu

Answer :All users can see the application menu

Example of Contextual Security


Options are :

  • Business rules
  • None
  • ACL
  • Data Policy

Answer :ACL

Regarding update sets, Customer updates/payload is stored in _ table


Options are :

  • sys_customer_update
  • update_set
  • sys_update_xml

Answer :sys_update_xml

ServiceNow Certified System Administrator Practice Exam 2019 Set 7

_ is used to grant access to application menus and modules


Options are :

  • ACL
  • User Rules
  • Assignment Rules
  • User Roles

Answer :User Roles

Where can Pause condition be used in SLA?


Options are :

  • None
  • When putting Pending State
  • When putting Resolved State
  • It can be put on any desired field

Answer :It can be put on any desired field

Which among the following is true for UI actions?


Options are :

  • They run only on server side.
  • All the UI actions of task table are not extended by the incident table.
  • List choices do not contain any UI action.
  • Based on the condition, it can be decided when to make it visible.

Answer :Based on the condition, it can be decided when to make it visible.

ServiceNow Certified System Administrator Practice Exam 2019 Set 7

Following types of reports are available in ServiceNow


Options are :

  • Bar
  • Donut
  • Pareto
  • Chart
  • List

Answer :Bar Donut Pareto List

Select Correct statements


Options are :

  • Metric can gather data as the data is updated
  • Metric measures data over time to show past history
  • Metric definition provides a declarative way of defining metrics and once defined, the data for the metric is gathered and occurences of the metric are calculated and stored
  • Metric is used to measure and evaluate the effectiveness of ITSM process

Answer :Metric can gather data as the data is updated Metric measures data over time to show past history Metric definition provides a declarative way of defining metrics and once defined, the data for the metric is gathered and occurences of the metric are calculated and stored Metric is used to measure and evaluate the effectiveness of ITSM process

What are the two workflow editor user interfaces? Select all that apply.


Options are :

  • Canvas
  • Title bar
  • Palette tabs

Answer :Canvas Palette tabs

ServiceNow Certified System Administrator Practice Exam 2019 Set 11

Changes made to a workflow version are not added to the update set until the workflow is published


Options are :

  • TRUE
  • FALSE

Answer :TRUE

_ can be used to join two tables


Options are :

  • Views
  • Link Tables
  • Database Views

Answer :Database Views

Which of the following belongs to Service Catalog


Options are :

  • Variables
  • Catalog Items
  • Change tasks
  • Record Producers

Answer :Variables Catalog Items Record Producers

ServiceNow - Certified System Administrator CSA - Exam

A variable set can be used in multiple catalog Items


Options are :

  • TRUE
  • FALSE

Answer :TRUE

Which of the following can be an example of Out Of The Box table


Options are :

  • x_u123_table
  • table
  • u_table

Answer :table

How can a list be edited?


Options are :

  • List Calculation
  • List collector
  • List Layout
  • List Control

Answer :List Layout

ServiceNow Certified System Administrator Practice Exam 2019 Set 6

_ application menu has the details about the upgrades in the system


Options are :

  • Upgrade History
  • Documentation
  • Upgrades
  • History

Answer :Upgrade History

How to update an existing workflow


Options are :

  • Not Possible
  • First checkout and then update
  • Directly update the workflow
  • Click edit and the update

Answer :First checkout and then update

Which one is used to group related fields together


Options are :

  • Form Layout
  • Sections
  • View
  • List Layout

Answer :Sections

ServiceNow Certified System Administrator Practice Exam 2019 Set 11

By default in ServiceNow, what customization's are added to Update Sets?


Options are :

  • Changes made to a schedule.
  • Changes made to data.
  • Changes made to a form.
  • Changes made to a homepage.

Answer :Changes made to a form.

What are the ways to Create CMDB data


Options are :

  • Discovery
  • Help the Help Desk
  • Import Set
  • Manual

Answer :Discovery Help the Help Desk Import Set Manual

Which of the following are captured in update set


Options are :

  • Group Creation
  • Incident Creation
  • Table Creation
  • Field Creation

Answer :Table Creation Field Creation

ServiceNow Certified System Administrator Practice Exam 2019 Set 8

Personlizing a list for an individual user will not affect other users list layout


Options are :

  • FALSE
  • TRUE

Answer :TRUE

Which one on the homepage has access to knowledge base


Options are :

  • Catalog Item
  • News
  • Report
  • All

Answer :News

Groups are stored in which table


Options are :

  • user_group
  • sys_user_group
  • group
  • sys_group

Answer :sys_user_group

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 6

What fields cannot be edited on list layout


Options are :

  • Array
  • HTML
  • String
  • All

Answer :HTML

When should you clone the instance stack? Select all that apply.


Options are :

  • Before starting a formal testing cycle.
  • After a formal testing cycle.
  • After comprehensive or long development cycle.

Answer :Before starting a formal testing cycle. After comprehensive or long development cycle.

Group names are unique


Options are :

  • TRUE
  • FALSE

Answer :TRUE

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 6

Consider a scenario: A user opened an incident record, At that time the incident state was ‘open’, he changed The State to ‘New’ and saved the record. Later, after sometime he opened the same record and changed the state to ‘closed’ and without saving it he changed the state to ‘in Progress’. With the above mentioned scenario above what will be the old Value and new Value of the incident state?


Options are :

  • oldValue =’New’ and newValue=’in progress’.
  • oldValue =’New’ and newValue= ‘closed’.
  • oldValue =’in progress’ and newValue=‘closed’.
  • oldValue =‘open’and newValue=’in progress’.

Answer :oldValue =’New’ and newValue=’in progress’.

___________ steps you through suggested configuration of applications on your ServiceNow instance.


Options are :

  • Instance setup wizard
  • Configuration Guide
  • Form designer
  • Guided setup

Answer :Guided setup

Which element controls what data users can access?


Options are :

  • UI Actions
  • ACL
  • Workflow

Answer :ACL

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

What is Service Catalog in ServiceNow?


Options are :

  • Service catalog is the central repository of goods and services that an it service desk provides for users.
  • All of the above
  • Its an ordering system for goods and services.
  • Help and training portal.

Answer :Service catalog is the central repository of goods and services that an it service desk provides for users. Its an ordering system for goods and services.

In addition to the admin rule, which one of the following roles allows a user to add or remove fields from a list?


Options are :

  • Personalize_List
  • Personalize_control
  • Ui_page_admin
  • Ui_action_admin

Answer :Personalize_List

When you customize a homepage, SNC makes a copy of it and _________


Options are :

  • Adds the prefix “Personal” to the homepage name.
  • Adds the numeric prefix at the end of the homepage name.Adds the prefix “New” to the homepage name.
  • Adds the prefix “My” to the homepage name.

Answer :Adds the prefix “My” to the homepage name.

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

Which workflow is designed to be used over and over again?


Options are :

  • Default Problem Workflow.
  • Default Incident Workflow.
  • All of the above.
  • Default SLA Workflow.

Answer :Default SLA Workflow.

Filter can be viewed from


Options are :

  • Funnel icon on the top left of a list
  • Hamburger icon on top of a list
  • Homepage

Answer :Funnel icon on the top left of a list

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