ServiceNow Certified System Administrator Practice Exam 2019 Set 2

What does SAAS stands for


Options are :

  • System And Applicable Software
  • System as a service
  • Software as a service

Answer :Software as a service

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 1

What are the main components of the User Interface in ServiceNow (UI16)


Options are :

  • Banner
  • Content area
  • Left Navigation Pane
  • Right Navigation Pane
  • List of incidents
  • News Feed

Answer :Banner Content area Left Navigation Pane

Incident extends which table?


Options are :

  • Task
  • Problem
  • Change Request
  • RITM

Answer :Task

Which among the following is true for UI actions


Options are :

  • Based on the condition, it can be decided when to make it visible
  • All the UI actions of task table are not extended by the incident table
  • They run only on server side

Answer :Based on the condition, it can be decided when to make it visible

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 5

What table is used to track changes in an update Set


Options are :

  • update_set
  • sys_update_xml
  • incident

Answer :sys_update_xml

Insert UI Action on the form creates a new record and redirects us to previous viewed page


Options are :

  • FALSE
  • TRUE

Answer :TRUE

What does 'Coalesce' field mean?


Options are :

  • Field/s will bind with target table
  • Field/s will be set a unique key
  • Field/s will be set a reference key

Answer :Field/s will be set a unique key

ServiceNow Certified System Administrator Practice Exam 2019 Set 1

Searches are available in


Options are :

  • Navigation Filter
  • Forms
  • Knowledge Base
  • Lists

Answer :Navigation Filter Knowledge Base Lists

Which application is visible to all the users


Options are :

  • Incident
  • Problem
  • Self-Service
  • Clone

Answer :Self-Service

How to make a fields madatory at data base level, before updating or inserting?


Options are :

  • UI Policy
  • Client Scripts
  • Data Policy

Answer :Data Policy

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 11

LDAP records can be updated by ServiceNow


Options are :

  • TRUE
  • FALSE

Answer :FALSE

Types of SLA (SLA, OLA & UC) are defined in which field?


Options are :

  • Duration
  • Type Field
  • Condition Field
  • Retroactive Start

Answer :Type Field

onCellEdit client script is executed when


Options are :

  • A particular field is modified on Form
  • Any field is modified
  • A particular field is modified on List

Answer :A particular field is modified on List

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 8

Which one of the following statements describes the purpose of an update set


Options are :

  • Load incidents data from one instance to other instance
  • Move customizations from Production to Development
  • Move a series of changes from Non-production instance to production instance

Answer :Move a series of changes from Non-production instance to production instance

If a workflow is not published, it wil be captured in update set


Options are :

  • FALSE
  • TRUE

Answer :FALSE

We can draw multiple transition from a single activity in workflow


Options are :

  • FALSE
  • TRUE

Answer :TRUE

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

End Users can personalize the list layouts for themselves


Options are :

  • FALSE
  • TRUE

Answer :TRUE

Multiple Choice, Single Text, and select Box are what type of elements in ServiceNow?


Options are :

  • Related Lists
  • Order Guides
  • Request Types
  • Variable Types

Answer :Variable Types

When is a workflow complete?


Options are :

  • When the workflow runs out of activities.
  • When the workflow reached to Delivery stage.
  • When the workflow reached to End Activity
  • When the workflow reached to Complete stage.

Answer :When the workflow reached to End Activity

ServiceNow Certified System Administrator Practice Exam 2019 Set 6

Which of the components are visible on Workflow welcome screen


Options are :

  • New Workflow Button
  • Pallete Tabs
  • Catalog form
  • List of published workflows

Answer :New Workflow Button Pallete Tabs List of published workflows

How does ServiceNow decide which application should be visible when a user login to ServiceNow?


Options are :

  • UI Policies
  • Everybody can see all the applications
  • Defined on the basis of roles assigned to the user
  • Defined through Managers permission

Answer :Defined on the basis of roles assigned to the user

User passwords are are also brought to the ServiceNow sytem with LDAP connection


Options are :

  • TRUE
  • FALSE

Answer :FALSE

ServiceNow Certified System Administrator Practice Exam 2019 Set 4

Which of the following is not a field


Options are :

  • Suggestion
  • Script
  • Duration
  • Split

Answer :Split

Context Menus, List Buttons, Form buttons are


Options are :

  • Buttons
  • Business rules
  • UI Actions
  • UI Pages

Answer :UI Actions

To see the relationship between tables in a graphical view, what is used


Options are :

  • Tables Map
  • Schema Map
  • Tables and Columns
  • Business Service Map

Answer :Schema Map

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 9

User records are stored in which table


Options are :

  • users
  • profiles
  • sys_users
  • sys_user

Answer :sys_user

When you click on create an incident, reset a password, and report an outage, where does it take you?


Options are :

  • Catalog policy
  • Catalog property
  • Record Producers
  • Order Guides

Answer :Record Producers

Which of the following is an example of cutom table


Options are :

  • custom
  • project
  • sys_scripts
  • u_incident

Answer :u_incident

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

ACL is a _ security


Options are :

  • Physical
  • Security
  • Mental
  • Contextual

Answer :Contextual

When you have subject filled on email notification as well as on the notification template, which one will appear on the sent email


Options are :

  • Subject from Template
  • Both the subjects are concatenated
  • Blank
  • Subject from Email Notification

Answer :Subject from Email Notification

Variable Sets can be used in


Options are :

  • Incidents
  • Catalog Items
  • Record Producer
  • Order Guides

Answer :Catalog Items Record Producer Order Guides

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

Which of the following are captured in update set


Options are :

  • Changes to incident record
  • Changes to Form layout
  • Changes in group members

Answer :Changes to Form layout

To access knowledge articles without login, the knowledge article must be


Options are :

  • Set to Private
  • Set to retire
  • Set to review
  • Set to public

Answer :Set to public

Use _________ to categorize, flag, and locate your records


Options are :

  • Search
  • Favourites
  • Tags
  • Bookmarks

Answer :Tags

ServiceNow Certified System Administrator Practice Exam 2019 Set 7

What to do if we want to club two or more update sets


Options are :

  • Club Update Sets
  • Unite Update Sets
  • Merge Update Sets

Answer :Merge Update Sets

Can we coalesce multiple fields?


Options are :

  • FALSE
  • TRUE

Answer :TRUE

Which instant messaging application will provide real-timetext communication between users in system


Options are :

  • Live Feed
  • News
  • Chat
  • Activity List

Answer :Chat

ServiceNow - Certified System Administrator CSA - Exam Questions

What is an update set? Select all that apply?


Options are :

  • An update set writes changes from tracked tables to the customer update tables sys_update+xml.
  • Update sets are "point in time" xml snapshots of records.
  • Help moving data changes to configuration item fields to another instance.
  • Allows administrators to group a series of changes into a named set and then move this set as a unit to the other instance.
  • Helps moving changes from Modified CIs.

Answer :An update set writes changes from tracked tables to the customer update tables sys_update+xml. Update sets are "point in time" xml snapshots of records. Allows administrators to group a series of changes into a named set and then move this set as a unit to the other instance.

SLA's are defined based on below conditions


Options are :

  • Start, Hold, Stop
  • Begin, Hold, End
  • Start, Pause, Stop
  • Begin, Pause, End

Answer :Start, Pause, Stop

Unique ID is stored in which field of table


Options are :

  • 32_id
  • global_number
  • sys_id
  • unique_id

Answer :sys_id

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

Agreement between departments to meet service level requirements is


Options are :

  • OLA
  • None
  • UC
  • SLA

Answer :OLA

How are users and groups related


Options are :

  • Many to Many
  • All to All
  • One to Many
  • One to One

Answer :Many to Many

Base table for storing SLA records (NOT SLA deinitions) is


Options are :

  • contract_sla
  • sla
  • task_sla
  • sla_definition

Answer :task_sla

ServiceNow Certified System Administrator Practice Exam 2019 Set 2

What is the difference between save & insert on a form?


Options are :

  • Save saves the record & redirects to the list while insert creates a new record & stays on the form.
  • Save saves the record & stays on the form while insert updates the record & redirects to the list.
  • Insert saves the record & stays on the form while save creates a new record & redirects to the list.
  • Save saves the record & stays on the form while insert creates a new record & redirects to the list.

Answer :Save saves the record & stays on the form while insert creates a new record & redirects to the list.

Banner Color can be personalized from


Options are :

  • Developer Section
  • Not Possible
  • Themes section
  • Navigation Pane

Answer :Themes section

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