ServiceNow Certified System Administrator Practice Exam 2019 Set 1

Which feature helps you in testing what another user sees in the instance without logging in with the user credentials?


Options are :

  • Elevate Role
  • Impersonate
  • None
  • Escalate

Answer :Impersonate

ServiceNow - Certified System Administrator CSA - Exam Questions

How to capture workflow in update sets?


Options are :

  • Validate
  • Publish
  • Checkout
  • Create

Answer :Publish

UI Policy runs on


Options are :

  • Client Side
  • Server Side
  • Server and Client Side

Answer :Client Side

What is SLM


Options are :

  • Service Line Management
  • Server Limit Management
  • Service Level Management
  • None

Answer :Service Level Management

ServiceNow Certified System Administrator Practice Exam 2019 Set 8

In Knowledge Base, articles are grouped by


Options are :

  • Contents
  • None
  • Categories
  • Catalogs

Answer :Categories

Where is data stored


Options are :

  • Forms
  • Tables
  • Workflows
  • Lists

Answer :Tables

Default update set can be set to Completed


Options are :

  • Yes but other default update set will be created
  • Yes and no other default update set will be created
  • No

Answer :Yes but other default update set will be created

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 3

What is the significance of Order field on Catalog Item variables?


Options are :

  • It established the display order of variables - Listed in ascending order values
  • It provides the order in which data will be parsed
  • It displays the number to the left side of the variable

Answer :It established the display order of variables - Listed in ascending order values

Which of the following are base tables in ServiceNow


Options are :

  • task, cmdb
  • base_table, servicenow_base
  • sys_db, task
  • incident, problem, change

Answer :task, cmdb

UI actions are executed on client or server?


Options are :

  • Server Side
  • None
  • Client Side
  • Either Client Side or Server Side

Answer :Either Client Side or Server Side

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

Inbound action can be used to


Options are :

  • Schedule a job
  • Modify records
  • Create Records
  • Parse Email

Answer :Modify records Create Records Parse Email

What does the available list composed of in the slush bucket


Options are :

  • Fields which are existing on table
  • Fields which are existing on the current form

Answer :Fields which are existing on table

What is an ACL defined and applied to?


Options are :

  • Specific Table User
  • Specific group of users
  • Specific Role or user
  • Specific user on a CI

Answer :Specific Role or user

ServiceNow Certified System Administrator Practice Exam 2019 Set 3

Where can we create SLAs, OLAs and Underpinning Contracts?


Options are :

  • Incident
  • Service Catalog
  • Service Level Management
  • Configuration Management

Answer :Service Level Management

ESS Users can see which of the modules?


Options are :

  • Requested Items, Business Services, Incidents
  • My Approval, Client Scripts, UI Actions
  • My Requests, Requested Items, Incidents

Answer :My Requests, Requested Items, Incidents

How can we avoid creating duplicates while importing data


Options are :

  • sys_id
  • Transform Script
  • Coalesce Field
  • Transform Field

Answer :Coalesce Field

ServiceNow Certified System Administrator Practice Exam 2019 Set 7

An ACL is _ type of security


Options are :

  • Contextual
  • Barrier
  • Compliance
  • Physical

Answer :Contextual

In import sets which among the following is true with respect to coalesce


Options are :

  • If the source import sets data does match with the destination production data then a new record is created.
  • Coalesce may be used to update the matched records
  • If more than one coalesce is there than the first one will be considered
  • Coalesce is used to merge the transform maps

Answer :Coalesce may be used to update the matched records

To create two columns in a form, how many splits should be used


Options are :

  • Four
  • Two
  • Three
  • One

Answer :One

ServiceNow Certified System Administrator Practice Exam 2019 Set 4

How does ServiceNow system handle the import set data while running Transform Maps


Options are :

  • Records are overwritten when the data in the instance matches the data being imported
  • The import set table allows you to define destinations for imported data on ServiceNow tables
  • Transform Map acts as a staging area for the reords imported from a data source
  • Records are ignored when the data in the instance matches the data being imported

Answer :The import set table allows you to define destinations for imported data on ServiceNow tables

Which among the following is correct regarding access control list


Options are :

  • Rule which have more roles will get the precedence
  • The row level and field level rule both should be active before required operation should takes place
  • For more than one rule, older one runs first

Answer :The row level and field level rule both should be active before required operation should takes place

Which application menu is used in capturing and moving changes from one instance to other


Options are :

  • None
  • Import Set
  • Change
  • Update Set

Answer :Update Set

ServiceNow Certified System Administrator Practice Exam 2019 Set 8

For UI policy to be applied on all views which among the following should be checked


Options are :

  • Condition
  • Global
  • On Load
  • Run Script

Answer :Global

In Service Catalog, when a user orders several Items, following records ar created.


Options are :

  • REQ
  • SCTASK
  • INC
  • RITM
  • CHG

Answer :REQ SCTASK RITM

In service catalog application, which module is used for creating items


Options are :

  • Maintain Items
  • Items
  • Maintain Category
  • Maintain Dynamic Categories

Answer :Maintain Items

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

Business rules donot monitor fields on the form


Options are :

  • FALSE
  • TRUE

Answer :TRUE

What is the search engine used while doing the global search in ServiceNow


Options are :

  • Zenn
  • Google Search
  • Zing
  • TRX

Answer :Zing

What provides a guide for moving data from import sets?


Options are :

  • Transform Maps
  • Coalesce Fields
  • Data Source
  • Business Rules

Answer :Transform Maps

ServiceNow Certified System Administrator Practice Exam 2019 Set 8

Only _ update sets can be exported


Options are :

  • In Progress
  • Full
  • Ignore
  • Completed

Answer :Completed

Parent of incident and problem table?


Options are :

  • change
  • parent
  • task
  • table

Answer :task

Which application has the links to view field attributes for tables?


Options are :

  • Column & Fields
  • Tables & Columns
  • Tables & Fields
  • Incident

Answer :Tables & Columns

ServiceNow Certified System Administrator Practice Exam 2019 Set 6

What is an order Guide


Options are :

  • A type of catalog Item
  • An order guide provides the ability to order multiple related items as one request
  • A documentation guide which helps in ordering items

Answer :An order guide provides the ability to order multiple related items as one request

What is true about deleting tables


Options are :

  • Deleting a table doesnot delete associated elements like views
  • An ESS user can delete any table
  • only tables beginning with "u_" can be permanently deleted

Answer :only tables beginning with "u_" can be permanently deleted

ESS users have ess role


Options are :

  • FALSE
  • TRUE

Answer :FALSE

ServiceNow Certified System Administrator Practice Exam 2019 Set 10

What is the sequence of conditions in an SLA definition?


Options are :

  • Start, Hold, Halt
  • Start, In Progress, Stop
  • Begin, Hold, Halt
  • Start, Pause, Stop

Answer :Start, Pause, Stop

A role cannot contain any other role?


Options are :

  • TRUE
  • FALSE

Answer :FALSE

Difference between Business Rule & Client Script?


Options are :

  • There is no difference b/w the two.
  • Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load.
  • Business Rule works on Browser side and client scripts works on Server side.
  • Business rule works on before insert, update and delete in a database & client script works only on Submit.

Answer :Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load.

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

What can be used to move group of different changes from one instance to other instance


Options are :

  • Not Possible
  • Update Set
  • Import XML
  • Import Set

Answer :Update Set

Who does a condition builder format looks like


Options are :

  • Field > Operator > Value
  • Field > Operator > Name
  • Field > Condition > Operator
  • None

Answer :Field > Operator > Value

Client Script on the Task table will be applied to Problem table as well


Options are :

  • Only if inherit is false
  • Only if inherit is true
  • Always Yes

Answer :Only if inherit is true

ServiceNow Certified System Administrator Practice Exam 2019 Set 4

Where does the global text search appear


Options are :

  • Left Navigation Pane
  • Banner
  • Content Area

Answer :Banner

Which of the following is correct regarding new groups, new CIs , new user


Options are :

  • They are not captured in update sets
  • They can be created by end users
  • None can create them. Only automated data exists

Answer :They are not captured in update sets

SSO abbreviation is


Options are :

  • Service Sign On
  • Source Sign On
  • Single Sign On
  • Single Source On

Answer :Single Sign On

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

task table is a _ table


Options are :

  • Custom
  • Base
  • Child
  • Extended

Answer :Base

What does RITM stands for


Options are :

  • Requested Item
  • Requesting Item
  • Request Item

Answer :Requested Item

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