ServiceNow Certified System Administrator CSA Practice Test Set 9

Which table is used to store Q&A data for knowledge articles?


Options are :

  • kb_social
  • kb_qa
  • kb_social_qa
  • kb_social_qa_question (Correct)

Answer :kb_social_qa_question

What is the purpose of the Duration field in the incident form?


Options are :

  • Time elapsed since the last update by agent on the incident.
  • Time elapsed before the incident was closed.
  • Time elapsed since the last update on the incident.
  • Time elapsed before the incident was resolved. (Correct)

Answer :Time elapsed before the incident was resolved.

Servicenow Application Developer Exam New-Practice Test Set 7

Which of the following roles can delete a problem task? (Choose all that apply.)


Options are :

  • admin (Correct)
  • itil
  • problem_admin (Correct)
  • problem_task_analyst
  • problem_manager

Answer :admin problem_admin

Inbound Actions can be configured to enable creating or updating problems.


Options are :

  • False (Correct)
  • True

Answer :False

Which module to use in order to modify the field mapping of the Known Error articles?


Options are :

  • Knowledge > Field Mapping
  • None of the listed answers (Correct)
  • Knowledge > Administration > Field Mapping
  • Knowledge > Articles > Field Mapping

Answer :None of the listed answers

ServiceNow - CSA - Mock Test

What is the module name that is used to access configuration base items?


Options are :

  • CMDB > Base Items
  • Configuration > Base Items (Correct)
  • Base Items > Configuration
  • Configuration Items > Base Items

Answer :Configuration > Base Items

When the state is "On Hold" and the "On Hold Reason" is "Awaiting Caller", the incident state will automatically change to "In Progress" once the caller user makes a change to the incident.


Options are :

  • False (Correct)
  • True

Answer :False

What is the purpose of the "Send to event creator" check box in the notification form?


Options are :

  • To sends a monthly report to the author of an event with all the times an event was triggered during the month.
  • It allows certain users to subscribe to these notifications.
  • It allows an email to be sent to the user who triggered an event which caused a notification. (Correct)
  • It sends a notification to the author of the event every time the event is triggered.

Answer :It allows an email to be sent to the user who triggered an event which caused a notification.

Servicenow Application Developer Exam New-Practice Test Set 4

How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?


Options are :

  • The auto-closure feature will be disabled for incidents created in the future but will remain enabled for existing incidents.
  • The auto-closure feature will be disabled.
  • The auto-closure feature will run based on the resolution date.
  • The auto-closure feature will run based on the updated date. (Correct)

Answer :The auto-closure feature will run based on the updated date.

What is the base table for CMDB?


Options are :

  • cmdb_ci
  • base_ci
  • ci
  • cmdb (Correct)

Answer :cmdb

Which one of the following variable types in NOT supported in mobile?


Options are :

  • Lookup Select box
  • Multiple Choice (Correct)
  • Date/Time
  • Reference

Answer :Multiple Choice

ServiceNow HRSD Implementation Specialist Tests Set 1

What is the purpose of the Knowledge check box in Incident form?


Options are :

  • If checked, it will create a draft knowledge article once the incident is resolved.
  • If checked, it means that this incident is of type Knowledge Article.
  • If checked, it will create a draft knowledge article once the incident is closed. (Correct)
  • If checked, it will append the text in the Resolution note to the work notes.

Answer :If checked, it will create a draft knowledge article once the incident is closed.

The Requirements Workshop answers the questions "Where would we like to be, where do we start, and how do we get there?"


Options are :

  • False (Correct)
  • True

Answer :False

The "Assigned to me" button will validate if the current user is a member of the Assignment Group.


Options are :

  • True
  • False (Correct)

Answer :False

Servicenow Application Developer Exam New-Practice Test Set 5

Which of the following are valid channels to create incidents? (Choose three.)


Options are :

  • Support Chat (Correct)
  • Social Media
  • Inbound Email (Correct)
  • Service portal (Correct)
  • SMS

Answer :Support Chat Inbound Email Service portal

Which module to use in order to configure creating requests via email?


Options are :

  • System Policy > Inbound Actions
  • Request Management > Inbound Action
  • System Policy > Email > Inbound Actions (Correct)
  • Request Management > Email > Inbound Action

Answer :System Policy > Email > Inbound Actions

Which of the following is used to determine which users can see certain catalog items?


Options are :

  • Roles
  • ACL
  • UI Policies
  • User Criteria (Correct)

Answer :User Criteria

ServiceNow Certified System Administrator CSA Practice Test Set 7

If you modify base instance process, it will be skipped during upgrades.


Options are :

  • False
  • True (Correct)

Answer :True

What is the relationship between User table and Role table?


Options are :

  • One-to-one
  • One-to-many (one user can have many roles)
  • Many-to-many (Correct)
  • One-to-many (one role can be assigned to many users)

Answer :Many-to-many

Which table is used to store all the searches performed against knowledge base articles?


Options are :

  • kb_use
  • ts_query_kb (Correct)
  • kb_search_log
  • kb_queries

Answer :ts_query_kb

Servicenow Application Developer Exam New-Practice Test Set 9

If a change is linked to an incident, the incident's state will automatically change to On Hold once the change is updated.


Options are :

  • True
  • False (Correct)

Answer :False

The Close Incident button doesn't appear for itil users.


Options are :

  • True (Correct)
  • False

Answer :True

Which of the following knowledge workflows are available OOTB? (Choose all that apply.)


Options are :

  • Knowledge Instant Publish (Correct)
  • Knowledge - Advanced Approval
  • Knowledge - Approval
  • Knowledge - Approval Publish (Correct)
  • Knowledge Instant Retire (Correct)

Answer :Knowledge Instant Publish Knowledge - Approval Publish Knowledge Instant Retire

ServiceNow Certified System Administrator Practice Exam 2019 Set 3

Which of the following roles can delete a CAB definition?


Options are :

  • cab_manager
  • None of the listed answers (Correct)
  • change_manager
  • itil_admin

Answer :None of the listed answers

Which one of the following workshops identifies the technical requirements for implementation?


Options are :

  • Implementation workshop
  • Technical workshop (Correct)
  • Process workshop
  • Roadmap workshop

Answer :Technical workshop

Which of the following capabilities can be done by benchmarks? (Choose all that apply.)


Options are :

  • Identify improvement opportunities (Correct)
  • Measure KPI Performance (Correct)
  • Comparison by industry (Correct)
  • Auto-update process design according to selected peer
  • Comparison by number of users (Correct)

Answer :Identify improvement opportunities Measure KPI Performance Comparison by industry Comparison by number of users

ServiceNow - Certified System Administrator CSA - Exam Questions and Answers

The purpose of Change Management in ServiceNow is to plan and manage releases and make sure software deployments are done correctly.


Options are :

  • False (Correct)
  • True

Answer :False

When does the requested item workflow initiate?


Options are :

  • Upon approval of the request (Correct)
  • Upon submission of the request
  • Upon confirmation by the requester
  • There’s no workflow attached to requested items

Answer :Upon approval of the request

Which field is used to store the known error article number that is linked with a problem?


Options are :

  • Known Error Number
  • Primary Known Error article (Correct)
  • Known Error article
  • Known Error article number

Answer :Primary Known Error article

ServiceNow Certified System Administrator CSA Practice Test Set 15

Which script include should be modified in order to impose limits when moving a problem task from one state to another?


Options are :

  • ProblemTaskUtils
  • ProblemTaskChangeState
  • ProblemTaskStateUtils (Correct)
  • ProblemTaskState

Answer :ProblemTaskStateUtils

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