ServiceNow Certified System Administrator CSA Practice Test Set 12

g_scratchpad CANNOT be used in catalog items.


Options are :

  • True (Correct)
  • False

Answer :True

By default, CAB Approval is only requested for normal changes with moderate to high risk.


Options are :

  • True (Correct)
  • False

Answer :True

ServiceNow Certified System Administrator Practice Exam 2019 Set 7

How many columns can a formatter contain in a variable set?


Options are :

  • 3
  • 2 (Correct)
  • 1
  • There is no upper limit to the number of columns a formatter can have.

Answer :2

Which of the following tables does the change_task_sla database view join? (Choose all that apply.)


Options are :

  • metric_instance
  • change_task (Correct)
  • change_sla
  • task_sla (Correct)
  • change_request

Answer :change_task task_sla

Which one of the following variable types in NOT supported in mobile?


Options are :

  • IP Address
  • Yes/No
  • Numeric scale
  • URL (Correct)

Answer :URL

ServiceNow Certified CIS CSM Test Exams (New York Release) Set 11

Configuration items can be created from asset management.


Options are :

  • False
  • True (Correct)

Answer :True

Which of the following is NOT a valid Request State?


Options are :

  • Rejected (Correct)
  • Closet Incomplete
  • Approved
  • Pending Approval

Answer :Rejected

Why it takes time for the workaround to appear in the linked incidents' comments when the "Communicate Workaround" is clicked in a problem?


Options are :

  • There's a scheduled job that runs every day at midnight to add the comment to linked incidents.
  • The system waits an action from the user to close the problem and then the workaround will be copied.
  • The "Communicate Workaround" uses an event which must be processed. (Correct)
  • The query used to filter linked incidents is very complex and it takes time to run.

Answer :The "Communicate Workaround" uses an event which must be processed.

ServiceNow Certified System Administrator CSA Practice Test Set 8

Which script action is called once "Communicate Fix" is clicked?


Options are :

  • Copy Prblm Fix to Incdnt Comments
  • Copy Prb fix to Inc
  • Copy Prb fix to Inc comments (Correct)
  • Copy Problem Fix

Answer :Copy Prb fix to Inc comments

Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.


Options are :

  • True
  • False (Correct)

Answer :False

Which of the following is NOT a valid state for problem tasks?


Options are :

  • Assess
  • Closed
  • Work in progress
  • Root Cause Analysis (Correct)

Answer :Root Cause Analysis

ServiceNow Certified System Administrator Practice Exam 2019 Set 6

What is the API name that allows integration with service catalog?


Options are :

  • Table API
  • Service Catalog API (Correct)
  • Service Requests API
  • Service API

Answer :Service Catalog API

A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.


Options are :

  • False (Correct)
  • True

Answer :False

What is the intent of the Watch List in some notifications?


Options are :

  • To copy people on notifications sent to the caller. (Correct)
  • To copy people on notifications sent to the assignment group.
  • To copy people on notifications sent to the assignee.
  • None of the listed answers.

Answer :To copy people on notifications sent to the caller.

ServiceNow Certified System Administrator Practice Exam 2019 Set 9

Which of the following can the end user see in the related search result?


Options are :

  • Open Problems
  • Resolved Problems
  • Knowledge Articles (Correct)
  • Resolved Incidents
  • Open Incidents

Answer :Knowledge Articles

Which table is used to store catalog items?


Options are :

  • sc_cat_item (Correct)
  • c_item
  • sc_category_item
  • sc_catalog_item

Answer :sc_cat_item

Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)


Options are :

  • Automatically 10 days after being resolved.
  • Automatically 7 days after being resolved.
  • Manually change the state to Closed.
  • Empty the "Assigned to" the "Assignment group" fields.
  • Click on the Complete button. (Correct)

Answer :Click on the Complete button.

ServiceNow Certified System Administrator Practice Exam 2019 Set 7

When does the CAB Date get auto-populated in the change request form?


Options are :

  • When change is added to a CAB meeting agenda. (Correct)
  • When state changes to Assess.
  • CAB Date is never auto-populated. It should be set manually.
  • When state changes to Authorize.

Answer :When change is added to a CAB meeting agenda.

According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.


Options are :

  • False
  • True (Correct)

Answer :True

Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.


Options are :

  • False (Correct)
  • True

Answer :False

ServiceNow Certified System Administrator CSA Practice Test Set 16

When does the Actual End Date get auto-populated in the change request form?


Options are :

  • When state changes to Review. (Correct)
  • Actual End Date is never auto-populated. It should be set manually.
  • When state changes to Closed.
  • When state changes to Implement.

Answer :When state changes to Review.

What is the relationship between User table and Location table?


Options are :

  • One-to-one
  • One-to-many (one location can be assigned to many users) (Correct)
  • One-to-many (one user can have many locations)
  • Many-to-many

Answer :One-to-many (one location can be assigned to many users)

Which of the following is NOT a known error article field?


Options are :

  • Workaround
  • Temporary Fix (Correct)
  • Category
  • Cause

Answer :Temporary Fix

Servicenow Application Developer Exam New-Practice Test Set 10

What will be the new state once you click on the "Confirm" button in the problem form?


Options are :

  • Closed
  • Fix in Progress
  • Resolved
  • Root Cause Analysis (Correct)

Answer :Root Cause Analysis

Which of the following is NOT an option in the incident's Resolution code drop down list?


Options are :

  • Canceled by caller (Correct)
  • Solved (Work Around)
  • Not Resolved (Too Costly)
  • Solved Remotely (Permanently)

Answer :Canceled by caller

Which of the following ways can be used to create configuration items? (Choose all that apply.)


Options are :

  • Manual creation via configuration application modules (Correct)
  • Integration with 3rd party system (Correct)
  • Automated discovery tools (Correct)
  • Creation via service catalog fulfillment process (Correct)
  • Import from external source (Correct)

Answer :Manual creation via configuration application modules Integration with 3rd party system Automated discovery tools Creation via service catalog fulfillment process Import from external source

Servicenow Application Developer Exam New-Practice Test Set 8

What should you do to customize the fields that get copied from incident when creating a problem from an incident?


Options are :

  • Modify the "com.snc.problem.create_from_incident.attributes" property in Problem properties. (Correct)
  • Modify the "com.snc.incident.create_problem.attributes" property in Incident properties.
  • Modify the UI Action script that is used to create problem.
  • Modify the "com.snc.problem.copy_from_incident.attributes" property in Problem properties.

Answer :Modify the "com.snc.problem.create_from_incident.attributes" property in Problem properties.

Which table can be used to build a report to see which knowledge articles are no longer viewed by users?


Options are :

  • kb_use (Correct)
  • kb_article_statistics
  • kb_knowledge
  • kb_feedback

Answer :kb_use

Which plugin should be activated to enable Article Versioning in Knowledge Management?


Options are :

  • Knowledge Management Versioning
  • Knowledge Management Advanced Installer (Correct)
  • None of the listed answers
  • Knowledge Management Advanced Features

Answer :Knowledge Management Advanced Installer

ServiceNow Certified System Administrator Practice Exam 2019 Set 10

What is the module that is used to navigate to CI Relationships?


Options are :

  • CMDB > CI Relationships
  • None of the listed answers (Correct)
  • Configuration > CI Relationships
  • Configuration > Relationships

Answer :None of the listed answers

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