ServiceNow - Certified System Administrator CSA - Exam Questions and Answers

What are the types of Client script used in ServiceNow?

Options are :

  • onCellEdit & onLoad
  • onSubmit & onChange
  • A and B (Correct)
  • None of the above

Answer : A and B

Jelly
Scripting is used in which of the following? (Select all that Apply)

Options are :

  • UI Macros (Correct)
  • UI Policy
  • UI Action
  • Content Managment System (Correct)

Answer : UI Macros Content Managment System

How to get security_admin role/ elevated privilege for a user session.

Options are :

  • Select the Elevate Role option in the security admin
  • Add security role to the user from Roles related list in user record
  • Select the security_admin option in the Elevate Roles section (Correct)

Answer : Select the security_admin option in the Elevate Roles section

You cannot revert update set versions.

Options are :

  • True
  • False (Correct)

Answer : False

Incident extends which table?

Options are :

  • Task (Correct)
  • Change Request
  • RITM
  • Problem

Answer : Task

What is an order guide?

Options are :

  • It defines every table and field in the system. It contains information about a field's data type, character limit, default value, dependency and other attributes
  • It allows user to order everything they need for one particular request (Correct)
  • It's a bunch of access controls for a table, i.e., show me all access controls for table
  • None of the above

Answer : It allows user to order everything they need for one particular request

Where does the global text search appear?

Options are :

  • Banner (Correct)
  • Left Navigation Pane
  • Content Area

Answer : Banner

You can limit Service Now access by IP ranges.

Options are :

  • True (Correct)
  • False

Answer : True

What provides a guide for moving data from import sets?

Options are :

  • Data Source
  • Transform Maps (Correct)
  • Coalesce Fields
  • Business Rules

Answer : Transform Maps

Update sets cannot be merged.

Options are :

  • True
  • False (Correct)

Answer : False

What table is used to track all changes in an update Set?

Options are :

  • update_set
  • Incident
  • sys_update_xml
  • sys_update_set (Correct)

Answer : sys_update_set

What are events caused by?

Options are :

  • User action and scripts
  • Workflow Scripts and Business Rules (Correct)
  • Class extension or reference
  • None of the above

Answer : Workflow Scripts and Business Rules

Which one on the homepage has access to knowledge base?

Options are :

  • Report
  • News (Correct)
  • Catalog Item
  • All the above

Answer : News

Production, Development and Test/QA are the only types of environments in remote instances ServiceNow.

Options are :

  • True (Correct)
  • False

Answer : True

Types of SLA (SLA, OLA & UC) are defined in which field?

Options are :

  • Retroactive Start
  • Condition Field
  • Type Field (Correct)
  • Duration

Answer : Type Field

What are the out of box progress stages for a Service Request?

Options are :

  • Waiting for approval
  • Fulfillment
  • Delivery
  • All of the above (Correct)

Answer : All of the above

What is true about deleting tables?

Options are :

  • An ESS user can delete any table
  • Deleting a table doesnot delete associated elements like views
  • only tables beginning with "u_" can be permanently deleted (Correct)

Answer : only tables beginning with "u_" can be permanently deleted

What are the main tools you can use to automate servicenow?

Options are :

  • System properties > css
  • Ui policy, data policies, ui actions and scripts (Correct)
  • Lists, global text search, navigation filter, live feed
  • None of the above

Answer : Ui policy, data policies, ui actions and scripts

What is never captured in an Update Set?

Options are :

  • New users
  • A list of configuration changes
  • Workflow which is not published (Correct)
  • A set of record details that uniquely identify the update set.
  • None of the above

Answer : Workflow which is not published

Which one is used to group related fields together?

Options are :

  • Form Layout
  • Sections (Correct)
  • List Layout
  • View

Answer : Sections

Which one of the following statements describes the purpose of an update set?

Options are :

  • Move customizations from Production to Development
  • Create a standard process for moving customizations from instance to instance (Correct)
  • Load incidents data from one instance to other instance

Answer : Create a standard process for moving customizations from instance to instance

What happens if a match is found with the field that's been marked coalesce?

Options are :

  • It is one record in the sys_user_role table; and, it's a personal that is assigned to a group or person, i.e., grant access and assign security controls
  • The existing record will be updated with the new (Correct)
  • The existing record will not be updated with the new information
  • None of the above

Answer : The existing record will be updated with the new

SSO abbreviation is

Options are :

  • Single Sign On (Correct)
  • Service Sign on
  • Single Source on
  • Source Sign on

Answer : Single Sign On

What is the list mechanic? 

Options are :

  • Load the data into an import set table; create a transform map to match. What's going where; run transform; cleanup the import set table
  • It's a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on (Correct)
  • Through access controls ... Controls every level in the ServiceNow object hierarchy. You can control specific tables and fields.
  • None of the above

Answer : It's a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on

What is the sequence of conditions in an SLA definition?

Options are :

  • Start, Hold, Halt
  • Start, In Progress, Stop
  • Begin, Hold, Halt
  • Start, Pause, Stop (Correct)

Answer : Start, Pause, Stop

What's a module and application in the example ... Incident > create new 

Options are :

  • Incident is an application and create new is the module (Correct)
  • Incident is a module and create new is an application
  • Incident and create new both are applications
  • Incident and create new both are modules

Answer : Incident is an application and create new is the module

Difference between Business Rule & Client Script?

Options are :

  • Business rule works on before insert, update and delete in a database & client script works only on Submit.
  • Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load. (Correct)
  • Business Rule works on Browser side and client scripts works on Server side.
  • There is no difference b/w the two.

Answer : Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load.

Access
to tables and fields are governed by Access Control.

Options are :

  • True (Correct)
  • False

Answer : True

Default update set can be set to Completed?

Options are :

  • No
  • Yes but other default update set will be created (Correct)
  • Yes and no other default update set will be created

Answer : Yes but other default update set will be created

What
Details does a knowledge article hold? (Select all that apply)

Options are :

  • Known errors (Correct)
  • User Solutions (Correct)
  • Troubleshooting tips (Correct)
  • User information
  • All of the above

Answer : Known errors User Solutions Troubleshooting tips

What is an Access Control List (ACL)?

Options are :

  • Database Table
  • Update Set
  • It's a bunch of access controls for a table (Correct)
  • None of the above

Answer : It's a bunch of access controls for a table

What are the three basic elements of a workflow?

Options are :

  • SLA definition, Task SLA, SLA workflow
  • Approval, notification and task (Correct)
  • Task, Table and Fields
  • None of the above

Answer : Approval, notification and task

End Users can personalize the list layouts for themselves.

Options are :

  • True (Correct)
  • False

Answer : True

What related tables does the schema map show?

Options are :

  • Sys_user
  • Cmdb_ci_computers
  • Class extension or reference (Correct)
  • All of the above

Answer : Class extension or reference

How can we avoid creating duplicates while importing data?

Options are :

  • Coalesce Field (Correct)
  • Transform Script
  • sys_id
  • Transform Field

Answer : Coalesce Field

Resetting the list layout globally will over ride personal preferences.

Options are :

  • True
  • False (Correct)

Answer : False

ESS users have access to only self service portal.

Options are :

  • True (Correct)
  • False

Answer : True

What is a ci? 

Options are :

  • CI is a menu of any application in ServiceNow
  • CI is a table in serviceNow
  • CI is a tangible device or intangible dedicated software in CMDB (Correct)
  • None of the above

Answer : CI is a tangible device or intangible dedicated software in CMDB

Example of Contextual Security

Options are :

  • Data Policy
  • Business rules
  • ACL (Correct)

Answer : ACL

A Schema
Map Displays which of the following: (Select all that Apply)

Options are :

  • Incidents
  • Extended Tables (Correct)
  • Task Table
  • Extending Tables (Correct)
  • Workflows
  • Reference Table (Correct)

Answer : Extended Tables Extending Tables Reference Table

What is an ACL defined and applied to?

Options are :

  • Specific Table User
  • Specific user on a CI
  • Specific group of users
  • Specific Role or user (Correct)

Answer : Specific Role or user

When relating to Task SLA Time-Based Fields, The Breach time is the same as Planned end time.

Options are :

  • True (Correct)
  • False

Answer : True

What is the significance of Order field on Catalog Item variables?

Options are :

  • It established the display order of variables - Listed in ascending order values (Correct)
  • It displays the number to the left side of the variable
  • It provides the order in which data will be parsed

Answer : It established the display order of variables - Listed in ascending order values

Which of the following does an ESS have access to?

Options are :

  • Help the help desk
  • Visual Task Boards
  • Incidents (created by you)
  • All the above (Correct)

Answer : All the above

What is a sys_id?

Options are :

  • It is a unique 16 character globally unique id used to identify a record
  • It is a unique 24 character globally unique id used to identify a record
  • It is a unique 32 character globally unique id used to identify a record (Correct)

Answer : It is a unique 32 character globally unique id used to identify a record

For UI policy to be applied on all views which among the following should be checked?

Options are :

  • Global (Correct)
  • On Load
  • Condition
  • Run Script

Answer : Global

Users cannot read, write, create, or delete data unless access controls are in place to explicitly allow those actions.

Options are :

  • True (Correct)
  • False

Answer : True

Which of the following is an example of custom table?

Options are :

  • Project
  • Custom
  • sys_scripts
  • u_incident (Correct)

Answer : u_incident

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