ServiceNow - Certified System Administrator CSA - Exam Questions

 UI action is the method to put buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.

Options are :

  • True (Correct)
  • False

Answer : True

ServiceNow - Certified System Administrator CSA - Exam Questions

Which element controls what data users can access?

Options are :

  • UI Action
  • Workflow
  • ACL (Correct)

Answer : ACL

Where would you go to view an existing workflow?

Options are :

  • They wouldn't see it because it's nested under application
  • Workflow > workflow editor (Correct)
  • System Properties
  • System Definition

Answer : Workflow > workflow editor

A _ is a cell in a table which holds an individual piece of data.

Options are :

  • Data
  • Record
  • Field (Correct)
  • List

Answer : Field

ServiceNow - Certified System Administrator CSA - Exam

What does the search term !* search do?

Options are :

  • Homepage
  • Means does not contain (Correct)
  • Forms and lists
  • None of the above

Answer : Means does not contain

Personalizing a list for an individual user will not affect other users list layout.

Options are :

  • True (Correct)
  • False

Answer : True

Where can an admin go to see what release is running on an instance?

Options are :

  • System diagnostics > stats > stats (Correct)
  • System diagnostics > upgrade history
  • System diagnostics > transaction log
  • Home page and gauges

Answer : System diagnostics > stats > stats

ServiceNow - Certified System Administrator CSA - Exam

Context Menus, List Buttons, Form buttons are?

Options are :

  • Buttons
  • Business rules
  • UI Pages
  • UI Actions (Correct)

Answer : UI Actions

In
regard to service catalog, what are variables?

Options are :

  • Email, sms, meeting invitation
  • They define the questions to ask the end user ordering the catalog (Correct)
  • Unencrypted http browser, digest token authentication, saml 1.1 browser post file, saml 2.0 web
  • None of the above

Answer : They define the questions to ask the end user ordering the catalog

A variable set can be used in multiple catalog Items.

Options are :

  • True (Correct)
  • False

Answer : True

ServiceNow - Certified System Administrator CSA - Exam

Which of the following gets automatically captured in an update set?

Options are :

  • Table, Schedule, Forms
  • Table, Forms, Data
  • Table, Forms, Homepages
  • Table, Forms, Views (Correct)

Answer : Table, Forms, Views

Notifcations are sent out when an event has been fired.

Options are :

  • True (Correct)
  • False

Answer : True

Which of
the components are visible on Workflow welcome screen? (Select all that Apply)

Options are :

  • List of published workflows (Correct)
  • New Workflow Button (Correct)
  • Catalog Form
  • Pallete Tabs (Correct)

Answer : List of published workflows New Workflow Button Pallete Tabs

ServiceNow - Certified System Administrator CSA - Exam

Which of
the following is possible via an inbound action?

Options are :

  • Schedule a Job
  • Sends an e-mail notification (Correct)
  • Modifying existing Records
  • All of the above.

Answer : Sends an e-mail notification

If a
workflow is not published, it will be captured in update set.

Options are :

  • True
  • False (Correct)

Answer : False

Application
Navigation search history is stored somewhere or not?

Options are :

  • Yes (Correct)
  • No

Answer : Yes

ServiceNow - Certified System Administrator CSA - Exam

Which
application is visible to all the users?

Options are :

  • Problem
  • Self-service (Correct)
  • Incident
  • Clone

Answer : Self-service

How do
you enhance homepage performance in case of gauges? To diagnose problems and
improve homepage performance, administration can:

Options are :

  • Turn on homepage debugging
  • Troubleshoot slow reports
  • Parallel homepage rendering
  • Homepage caching
  • All the Above. (Correct)

Answer : All the Above.

On an
Application Menu, if the role field is left blank, then?

Options are :

  • All users can see the application menu (Correct)
  • Only ITIL and Admins can see the appliaction menu
  • Only admins can see the Application menu

Answer : All users can see the application menu

How do
you edit the existing themes of the ServiceNow Instance?

Options are :

  • Using Themes Menu under System UI (Correct)
  • Using Navigation Menu under Application
  • Under Content Management, Instance color marking
  • None of the above

Answer : Using Themes Menu under System UI

Searches
are available in? (Select all that Apply)

Options are :

  • Knowledge base (Correct)
  • List (Correct)
  • Form
  • Navigation Filter (Correct)

Answer : Knowledge base List Navigation Filter

cmdb_ci_server