ServiceNow - Certified System Administrator CSA - Exam Questions

 UI action is the method to put buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.

Options are :

  • True (Correct)
  • False

Answer : True

Which element controls what data users can access?

Options are :

  • UI Action
  • Workflow
  • ACL (Correct)

Answer : ACL

Where would you go to view an existing workflow?

Options are :

  • They wouldn't see it because it's nested under application
  • Workflow > workflow editor (Correct)
  • System Properties
  • System Definition

Answer : Workflow > workflow editor

A _ is a cell in a table which holds an individual piece of data.

Options are :

  • Data
  • Record
  • Field (Correct)
  • List

Answer : Field

What does the search term !* search do?

Options are :

  • Homepage
  • Means does not contain (Correct)
  • Forms and lists
  • None of the above

Answer : Means does not contain

Personalizing a list for an individual user will not affect other users list layout.

Options are :

  • True (Correct)
  • False

Answer : True

Where can an admin go to see what release is running on an instance?

Options are :

  • System diagnostics > stats > stats (Correct)
  • System diagnostics > upgrade history
  • System diagnostics > transaction log
  • Home page and gauges

Answer : System diagnostics > stats > stats

Context Menus, List Buttons, Form buttons are?

Options are :

  • Buttons
  • Business rules
  • UI Pages
  • UI Actions (Correct)

Answer : UI Actions

In
regard to service catalog, what are variables?

Options are :

  • Email, sms, meeting invitation
  • They define the questions to ask the end user ordering the catalog (Correct)
  • Unencrypted http browser, digest token authentication, saml 1.1 browser post file, saml 2.0 web
  • None of the above

Answer : They define the questions to ask the end user ordering the catalog

A variable set can be used in multiple catalog Items.

Options are :

  • True (Correct)
  • False

Answer : True

Which of the following gets automatically captured in an update set?

Options are :

  • Table, Schedule, Forms
  • Table, Forms, Data
  • Table, Forms, Homepages
  • Table, Forms, Views (Correct)

Answer : Table, Forms, Views

Notifcations are sent out when an event has been fired.

Options are :

  • True (Correct)
  • False

Answer : True

Which of
the components are visible on Workflow welcome screen? (Select all that Apply)

Options are :

  • List of published workflows (Correct)
  • New Workflow Button (Correct)
  • Catalog Form
  • Pallete Tabs (Correct)

Answer : List of published workflows New Workflow Button Pallete Tabs

Which of
the following is possible via an inbound action?

Options are :

  • Schedule a Job
  • Sends an e-mail notification (Correct)
  • Modifying existing Records
  • All of the above.

Answer : Sends an e-mail notification

If a
workflow is not published, it will be captured in update set.

Options are :

  • True
  • False (Correct)

Answer : False

Application
Navigation search history is stored somewhere or not?

Options are :

  • Yes (Correct)
  • No

Answer : Yes

Which
application is visible to all the users?

Options are :

  • Problem
  • Self-service (Correct)
  • Incident
  • Clone

Answer : Self-service

How do
you enhance homepage performance in case of gauges? To diagnose problems and
improve homepage performance, administration can:

Options are :

  • Turn on homepage debugging
  • Troubleshoot slow reports
  • Parallel homepage rendering
  • Homepage caching
  • All the Above. (Correct)

Answer : All the Above.

On an
Application Menu, if the role field is left blank, then?

Options are :

  • All users can see the application menu (Correct)
  • Only ITIL and Admins can see the appliaction menu
  • Only admins can see the Application menu

Answer : All users can see the application menu

How do
you edit the existing themes of the ServiceNow Instance?

Options are :

  • Using Themes Menu under System UI (Correct)
  • Using Navigation Menu under Application
  • Under Content Management, Instance color marking
  • None of the above

Answer : Using Themes Menu under System UI

Searches
are available in? (Select all that Apply)

Options are :

  • Knowledge base (Correct)
  • List (Correct)
  • Form
  • Navigation Filter (Correct)

Answer : Knowledge base List Navigation Filter

cmdb_ci_server
inherits which class?

Options are :

  • cmdb_ci_computers (Correct)
  • cmdb_ci_peripherals

Answer : cmdb_ci_computers

How to
update an existing workflow?

Options are :

  • Directly update the workflow
  • First checkout and then update (Correct)
  • Click edit and then update
  • Not Possible

Answer : First checkout and then update

Which of
the following can a UI Policy accomplish?

Options are :

  • Ability to make the field mandatory
  • Making a field read-only
  • Make a field hide
  • All of the above (Correct)

Answer : All of the above

Business Rules can be used to accomplish tasks like automatically changing values in form fields when certain conditions are met, or to create events for email notifications and script actions.

Options are :

  • True (Correct)
  • False

Answer : True

What is the shortcut to approve a service request? (Answer can be more than one choice)

Options are :

  • My request
  • E-mail
  • By calling helpdesk
  • Both 1 and 2 (Correct)

Answer : Both 1 and 2

Record
ACL rules are processed in the following order 

(a) Match the object against field ACL rule

(b) Match the object against table ACL rule

Options are :

  • None
  • a,b (Correct)
  • b,a

Answer : a,b

A Problem is an set of multiple incidents.

Options are :

  • True (Correct)
  • False

Answer : True

What is the purpose of a service catalog workflow?

Options are :

  • To create workflows to drive change fulfilment. Workflows can upgrade and assign approvals, generate and assign tasks, or run scripts and sub flows
  • To create workflows to drive request fulfilment. Workflows can upgrade and assign approvals, generate and assign tasks, or run scripts and sub (Correct)

Answer : To create workflows to drive request fulfilment. Workflows can upgrade and assign approvals, generate and assign tasks, or run scripts and sub

What is an order Guide?

Options are :

  • A type of catalog Item
  • An order guide provides the ability to order multiple related items as one request
  • A documentation guide which helps in ordering items
  • Order guide submits a single service catalog request that generates several items. (Correct)

Answer : Order guide submits a single service catalog request that generates several items.

Type Field is the difference between SLA, OLA and UC.

Options are :

  • True (Correct)
  • False

Answer : True

Tables and fields can be viewed and manipulated where?

Options are :

  • Record List
  • Forms
  • Tables and Columns (Correct)
  • All of the above

Answer : Tables and Columns

_Enable and disable features on your Service Now instance.

Options are :

  • Tables
  • Plug In (Correct)
  • Record
  • Update Set

Answer : Plug In

When can fields be edited in a list layout?

Options are :

  • User has read operation on a record in Access Control List
  • User has Write operation on a record in Access Control List
  • User has ListEdit operation on a record in Access Control List (Correct)
  • All the above

Answer : User has ListEdit operation on a record in Access Control List

Where do you go to add/Modify a service catalog item?

Options are :

  • Service catalog> Maintain item (Correct)
  • Request Item
  • Request>Task
  • None of the above

Answer : Service catalog> Maintain item

Which setting allows user to view knowledge articles without logging in?

Options are :

  • ESS Role (Correct)
  • Public setting
  • View all setting
  • View all role

Answer : ESS Role

As an
end user, which modules of service catalog do you see? (Select all that Apply)

Options are :

  • My Request (Correct)
  • Requested Item (Correct)
  • Client Scripts
  • None

Answer : My Request Requested Item

_Is used
in Importing users and groups.

Options are :

  • ITSM
  • CMBD
  • LDAP (Correct)
  • Role

Answer : LDAP

What to do if we want to club two or more update sets?

Options are :

  • Merge Update Sets (Correct)
  • Unite Update Sets
  • Club Update Sets

Answer : Merge Update Sets

A transform map is a set of field maps that determines the relationship between
fields in an import set and fields in an export set.

Options are :

  • True
  • False (Correct)

Answer : False

Elevated privilege can last for only one session.

Options are :

  • True (Correct)
  • False

Answer : True

Only _ update sets can be exported.

Options are :

  • Completed (Correct)
  • In Progress
  • Ignore
  • Full

Answer : Completed

What are the SLA conditions types in serviceNow?

Options are :

  • Start
  • Pause
  • Stop
  • All of the above. (Correct)

Answer : All of the above.

_ is used to grant access to application menus and modules.

Options are :

  • ACL
  • User Rules
  • User Roles (Correct)
  • Assignment Rules

Answer : User Roles

How do you edit/ create a workflow?

Options are :

  • Workflow editor (Correct)
  • VI-Editor
  • Paintshop
  • XML Editor

Answer : Workflow editor

What is the table logical structure in ServiceNow? OR, How are tables related to each other in serviceNow?

Options are :

  • One to Many
  • Many to Many
  • All of the above (Correct)

Answer : All of the above

Groups are stored in which table?

Options are :

  • Group
  • user_group
  • sys_group
  • sys_user_group (Correct)

Answer : sys_user_group

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