ServiceNow - Certified System Administrator CSA - Practice

How to make a fields madatory at data base level, before updating or inserting?

Options are :

  • UI Policy
  • Client Scripts
  • Data Policy (Correct)

Answer : Data Policy

ServiceNow - Certified System Administrator CSA - Exam

Aside
from viewing the schema map, what else can you do in tables & columns
module? 

Options are :

  • Create a new table or edit an existing table
  • Create a new application or browse existing applications
  • Delete all records from a table
  • All the above (Correct)

Answer : All the above

What is the current UI being Used in Service Now?

Options are :

  • UI15
  • Kingston
  • Jakarta
  • UI16 (Correct)

Answer : UI16

ESS Users can see which of the modules?

Options are :

  • My Approval, Client Scripts, UI Actions
  • My Requests, Requested Items, Incidents (Correct)
  • Requested Items, Business Services, Incidents

Answer : My Requests, Requested Items, Incidents

ServiceNow - Certified System Administrator CSA - Exam Questions

What does a dictionary override do?

Options are :

  • It updates the db fields and brings you back to a list
  • Set fields on a form from to visible or hidden; editable or read only; optional or mandatory
  • It provides the ability to override several aspects of a field in extended tables (Correct)
  • Display information from a record

Answer : It provides the ability to override several aspects of a field in extended tables

To create two columns in a form, how many splits should be used

Options are :

  • Three
  • Four
  • One (Correct)
  • Two

Answer : One

What does a patch release fix?

Options are :

  • It allows you to update the record without having to into a form
  • Combines hot fixes from last feature release and does other fixes (Correct)
  • Define the questions to ask from the end user ordering the catalog item
  • None of the above

Answer : Combines hot fixes from last feature release and does other fixes

ServiceNow - Certified System Administrator CSA - Exam Questions

Following
types of reports are available in ServiceNow: (Select all that apply)

Options are :

  • Pareto (Correct)
  • Line (Correct)
  • Chart
  • Donut (Correct)
  • List (Correct)

Answer : Pareto Line Donut List

What is a healthy total response time for Network, browser & server?

Options are :

  • 3 seconds, On Average (Correct)
  • 60 Seconds, On Average
  • 10 Seconds, On Average
  • 1 Minutes, On Average

Answer : 3 seconds, On Average

What does SAAS stands for?

Options are :

  • System as a service
  • Software as a service (Correct)
  • System And Applicable Software

Answer : Software as a service

ServiceNow - Certified System Administrator CSA - Exam Questions

If a row level and a field level rule are in conflict, both rules must be met before an operation is allowed.

Options are :

  • True (Correct)
  • False

Answer : True

What does the available list composed of in the slush bucket?

Options are :

  • Fields which are existing on the current form
  • Fields which are existing on table (Correct)

Answer : Fields which are existing on table

What external sources can you import using an import set?

Options are :

  • JDBC, HTTP
  • FTP, Excel
  • CAB, XML
  • All the above (Correct)

Answer : All the above

ServiceNow - Certified System Administrator CSA - Exam

Which among the following is correct regarding access control list?

Options are :

  • Rule which have more roles will get the precedence
  • For more than one rule, older one runs first
  • The row level and field level rule both should be active before required operation should takes place (Correct)

Answer : The row level and field level rule both should be active before required operation should takes place

Giving roles to groups considered best practices when it comes to assigning roles.

Options are :

  • True (Correct)
  • False

Answer : True

Which of the following are base tables in ServiceNow?

Options are :

  • sys_db, task
  • task, cmdb (Correct)
  • base_table, servicenow_base
  • incident, problem, change

Answer : task, cmdb

ServiceNow - Certified System Administrator CSA - Practice

What can you do if the Homepage is slow?

Options are :

  • Do not Refresh the page
  • Remove some gauges or change the refresh page (Correct)
  • Set the refresh page to sooner
  • Just be patient

Answer : Remove some gauges or change the refresh page

What are the type of SLAs?

Options are :

  • SLA
  • OLA
  • UC
  • All of the above (Correct)

Answer : All of the above

A role cannot contain any other role?

Options are :

  • True
  • False (Correct)

Answer : False

Where would you create the order guide choices/questions (e.g., department)?

Options are :

  • Go to the order guide and go to the variables section. (Correct)
  • Go to social it > feed administration
  • System properties > css
  • None of the above

Answer : Go to the order guide and go to the variables section.

We can draw multiple transition from a single activity in workflow.

Options are :

  • True (Correct)
  • False

Answer : True

Transform maps can only be used once.

Options are :

  • True
  • False (Correct)

Answer : False

How to capture workflow in update sets?

Options are :

  • Create
  • Publish (Correct)
  • Checkout
  • Validate

Answer : Publish

What is an access control?

Options are :

  • It is a security rule defined and set at the row level and the column level, and it is executed when attempting to access any ServiceNow table (Correct)
  • It is a security rule defined and set on field level, and it is executed when attempting to access any ServiceNow record
  • Access control is a role provided out of the box in ServiceNow.
  • All of the above

Answer : It is a security rule defined and set at the row level and the column level, and it is executed when attempting to access any ServiceNow table

What does RITM stands for?

Options are :

  • Requesting Item
  • Request Item
  • Requested Item (Correct)
  • Request

Answer : Requested Item

What are the examples of one to many database?

Options are :

  • Sys_user
  • Sys_User_Group
  • KB_Knowledge
  • All the above (Correct)

Answer : All the above

Inbound action can be used to: (Select all that Apply)

Options are :

  • Parse Email (Correct)
  • Modify records (Correct)
  • Schedule a job
  • Create Records (Correct)

Answer : Parse Email Modify records Create Records

What is a data policy?

Options are :

  • Enables admins to set mandatory and read only states for fields and can enforce data consistency across applications. You can set import data as read only, e.g., user info (Correct)
  • It's the control record of the table and determines whether the table will be audited, default sorting, attributes of table and how it will behave when it is a reference field
  • It's a series of tables that contain all the assets and business services controlled by your company as well as their configuration
  • All the above

Answer : Enables admins to set mandatory and read only states for fields and can enforce data consistency across applications. You can set import data as read only, e.g., user info

How does ServiceNow system handle the import set data while running Transform Maps?

Options are :

  • Transform Map acts as a staging area for the records imported from a data source
  • Records are overwritten when the data in the instance matches the data being imported and the Coalesce field is set to true (Correct)
  • Records are ignored when the data in the instance matches the data being imported
  • The import set table allows you to define destinations for imported data on ServiceNow tables

Answer : Records are overwritten when the data in the instance matches the data being imported and the Coalesce field is set to true

What is a UI policy? 

Options are :

  • Its a required field that requires a value
  • It's a rule that applies to a form to dynamically change the ways the fields behave in a form (Correct)
  • It's a script that applies to a form to dynamically change form information or the form itself

Answer : It's a rule that applies to a form to dynamically change the ways the fields behave in a form

LDAP records can be updated by ServiceNow.

Options are :

  • True
  • False (Correct)

Answer : False

What gets skipped during a major upgrade?

Options are :

  • Read only data of a form that is not editable
  • All system features, applications, functions, and data
  • Any record that has been altered from the base state. The upgrade app looks at the customer update table (e.g,, sys_update_xml) (Correct)
  • All the above

Answer : Any record that has been altered from the base state. The upgrade app looks at the customer update table (e.g,, sys_update_xml)

To access the control list you have to have which access?

Options are :

  • Admin
  • ITIL
  • ESS
  • Security_Admin (Correct)

Answer : Security_Admin

What is an order Guide?

Options are :

  • A type of catalog Item
  • An order guide provides the ability to order multiple related items as one request (Correct)
  • A documentation guide which helps in ordering items

Answer : An order guide provides the ability to order multiple related items as one request

ServiceNow runs on Apache tomcat web server.

Options are :

  • True (Correct)
  • False

Answer : True

Which feature helps you in testing what another user sees in the instance without logging in with the user credentials?

Options are :

  • Escalate
  • Elevate Role
  • Impersonate (Correct)
  • None

Answer : Impersonate

Like business rules, notifications can be created when a record is inserted or
updated.

Options are :

  • True (Correct)
  • False

Answer : True

Unique ID is stored in which field of table

Options are :

  • global_number
  • unique_id
  • 32_id
  • sys_id (Correct)

Answer : sys_id

Where do Business rule runs?

Options are :

  • On server side (Correct)
  • On client side
  • On web browser
  • None of the above

Answer : On server side

An ACL is _ type of security.

Options are :

  • Physical
  • Barrier
  • Compliance
  • Contextual (Correct)

Answer : Contextual

What is the correct sequence of the steps of a Knowledge article?

Options are :

  • Review, Draft, Publish
  • Draft, Review, Publish, Retire (Correct)
  • Draft, Review, Publish,Delete
  • Draft, Publish, Retire

Answer : Draft, Review, Publish, Retire

Where do UI Policies run?

Options are :

  • On server side
  • On client side (Correct)
  • On record stored in the sys_user_group table
  • All of the above

Answer : On client side

Where are UI actions executed?

Options are :

  • Browser Side
  • Server Side (Correct)
  • Client Side
  • Cloud Side

Answer : Server Side

Which instant messaging application will provide real-time text communication between users in system?

Options are :

  • Connect Chat (Correct)
  • News
  • Live Feeder
  • Activity List

Answer : Connect Chat

Insert UI Action on the form creates a new record and redirects us to previous viewed page.

Options are :

  • True (Correct)
  • False

Answer : True

How do you change the sort sequence of fields or task?

Options are :

  • Modify the order field (Correct)
  • Make changes by clicking on the gear icon
  • Make changes by clicking on the gear icon
  • None of the above

Answer : Modify the order field

How do you enhance homepage performance in case of gauges? To
diagnose problems and improve homepage performance, administration can: (Select all that Apply)

Options are :

  • Turn on homepage debugging (Correct)
  • Troubleshoot slow dashboards (Correct)
  • Parallel homepage rendering (Correct)
  • Homepage caching (Correct)
  • Neutralize the application

Answer : Turn on homepage debugging Troubleshoot slow dashboards Parallel homepage rendering Homepage caching

What are some symptoms to look for when troubleshooting Slow performance of the ServiceNow Instance? (Select all that Apply)

Options are :

  • Unable to log in to an Instance
  • The Instance no Longer responds to keyboard or mouse commands.
  • Operations seem to run slow or slower than they did before. (Correct)
  • Slow performance across all or specific applications in the instance. (Correct)
  • Slow response time when entering data into applications (Correct)
  • Error keeps on appearing

Answer : Operations seem to run slow or slower than they did before. Slow performance across all or specific applications in the instance. Slow response time when entering data into applications

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