Salesforce Administration - Certification (201) Questions Set 2

Inline editing updates the field when


Options are :

  • The field is saved/updated
  • When the record is saved/updated (Correct)
  • When the return key is pressed
  • None of the above

Answer : When the record is saved/updated

If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option.


Options are :

  • TRUE (Correct)
  • FALSE

Answer : TRUE

Which of the following are not standard objects?


Options are :

  • Opportunities
  • Solutions
  • Job Applicants (Correct)
  • Accounts
  • Campaigns

Answer : Job Applicants

Which of the following are part of the Service Cloud offering?


Options are :

  • Opportunities
  • Knowledge (Correct)
  • Entitlements (Correct)
  • Campaigns
  • Quotes

Answer : Knowledge Entitlements

Locale settings control how users view date formats, time formats and number formats.


Options are :

  • TRUE (Correct)
  • FALSE

Answer : TRUE

If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.


Options are :

  • TRUE
  • FALSE (Correct)

Answer : FALSE

If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.


Options are :

  • TRUE
  • FALSE (Correct)

Answer : FALSE

In order to enable multi-currency feature in Salesforce, you must


Options are :

  • Contact Salesforce.com (Correct)
  • Check the Enable Multi-currency checkbox in your Chatter profile
  • Operate your business in at least two different countries
  • You cannot enable this feature once you've implemented Salesforce.

Answer : Contact Salesforce.com

Which feature effectively allows you to "lock" the converted amount on closed opportunities?


Options are :

  • Locale
  • Company Profile
  • Multi-currency
  • Advanced Currency Management (Correct)
  • None of the above

Answer : Advanced Currency Management

User interface settings are global settings and apply to all users of an org.


Options are :

  • TRUE (Correct)
  • FALSE

Answer : TRUE

Which of the following are true about List Views?


Options are :

  • Save list views for future use. (Correct)
  • Specify which groups of users have access to the list view. (Correct)
  • Print list views. (Correct)
  • Follow records and view related Chatter posts. (Correct)
  • Export List View data to Excel
  • All of the above

Answer : Save list views for future use. Specify which groups of users have access to the list view. Print list views. Follow records and view related Chatter posts.

A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.


Options are :

  • Role
  • Chatter feed
  • Profile (Correct)
  • Company Profile

Answer : Profile

Which of the following is not a standard Profile?


Options are :

  • System Administrator
  • Read only
  • Marketing Director (Correct)
  • Partner Portal User (Correct)
  • Standard Administrator (Correct)

Answer : Marketing Director Partner Portal User Standard Administrator

A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.


Options are :

  • TRUE
  • FALSE (Correct)

Answer : FALSE

Standard profile permissions cannot be edited.


Options are :

  • TRUE (Correct)
  • FALSE

Answer : TRUE

System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).


Options are :

  • TRUE (Correct)
  • FALSE

Answer : TRUE

If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.


Options are :

  • Delete their user record
  • De-activate their user record (Correct)
  • Delete any accounts or contacts owned by that user
  • None of the above

Answer : De-activate their user record

An active user record consumes a license.


Options are :

  • TRUE (Correct)
  • FALSE

Answer : TRUE

A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts.


Options are :

  • TRUE (Correct)
  • FALSE

Answer : TRUE

Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)


Options are :

  • The Login History related list on the user's record (Correct)
  • The user's profile
  • Manage Users | Login History (Correct)
  • Call salesforce.com Support

Answer : The Login History related list on the user's record Manage Users | Login History

What should a system administrator use to disable an application for a group of users?


Options are :

  • Sharing Rules
  • Web tabs
  • Page layouts
  • Profiles (Correct)
  • Roles

Answer : Profiles

To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in:


Options are :

  • The user record
  • The user's profile record (Correct)
  • Network settings
  • The role hierarchy
  • None of the above

Answer : The user's profile record

If a user tries to login outside the IP range specified in their profile, the result will be.


Options are :

  • They will be logged in as normal
  • They will have to reset their password
  • They will be prompted to activate their computer
  • They will be denied access (Correct)
  • None of the above

Answer : They will be denied access

When a user logs in the first time to Salesforce, the following takes place (check all that apply)


Options are :

  • A cookie is placed in the their browser (Correct)
  • Pop ups are automatically disabled
  • Their IP address is added to a trusted list (Correct)
  • They are prompted to answer a security question

Answer : A cookie is placed in the their browser Their IP address is added to a trusted list

The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office. How will he/she do this?


Options are :

  • There is not way to do this
  • Setup | Security Controls | Network Access and specify the team's range of IP addresses
  • Add the range of IP addresses to the team's profile(s) (Correct)
  • Contact salesforce.com as this feature must be enabled

Answer : Add the range of IP addresses to the team's profile(s)

Permission sets can replace the need for profiles.


Options are :

  • TRUE
  • FALSE (Correct)

Answer : FALSE

Only 1 permission set can be assigned to a user.


Options are :

  • TRUE
  • FALSE (Correct)

Answer : FALSE

Used to set the default levels of access for users to records they do not own.


Options are :

  • Organization Wide Defaults (Correct)
  • Roles Hierarchy
  • Profiles
  • Sharing Rules
  • Manual Sharing

Answer : Organization Wide Defaults

If a user has public read-only access to records [that he/she does not own], the following are true.


Options are :

  • The user can view the record but not edit it (Correct)
  • The user can view and delete the record, but not edit it
  • The user can change the owner of the record
  • The user can search for the record (Correct)
  • The user can report on the record (Correct)

Answer : The user can view the record but not edit it The user can search for the record The user can report on the record

If there are any users in the organization that shouldn't have view access to Account records, the OWD for Accounts should be set to


Options are :

  • Public Read Only
  • Public Read/Write/Transfer
  • Private (Correct)
  • None of the above

Answer : Private

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