Salesforce Admin Certification (CRT-101) Practice Tests Set 4

A system administrator at Gurukul on Cloud (GoC) is asked to setup a PTO calendar that is accessible by all users so that they can add their PTO into it. What feature should an administrator use to meet the requirement?


Options are :

  • Public Calendar
  • Global Calendar
  • Event Calendar
  • Open Calendar access to all

Answer : Public Calendar

Salesforce ADM-201: Administration Essentials Cert Set 9

Which is true regarding Chatter feed posts?


Options are :

  • Chatter posts on record are visible to users who have access to the record
  • Chatter posts on a user's profile can be restricted from users below in the role hierarchy
  • Chatter posts on a user's profile are visible to all users
  • User can edit post made by other users on their profile

Answer : Chatter posts on record are visible to users who have access to the record Chatter posts on a user's profile are visible to all users

Bryan Willams is working at Gurukul on Cloud (GoC) as a System administrator. What should he consider before uploading a set of records through Data Loader?


Options are :

  • De-duplicate the file before import
  • Save import file as CSV file
  • Turn off the Validation and Duplicate rules
  • Change the Object Security Setting to Read/Write

Answer : De-duplicate the file before import Save import file as CSV file

Which of the following is required to update records through Data Loader?


Options are :

  • Created by Id
  • Last modified Id
  • Record Id
  • Owner Id

Answer : Record Id

Salesforce ADM-201: Administration Essentials Cert Set 23

Donna Serdula, a Marketing rep at Gurukul on Cloud (GoC), received a file of Leads from her manager to import. What tool can be used to avoid duplicate leads?


Options are :

  • Data Import Wizard
  • Data Loader
  • Duplicate Rules
  • Validation Rule

Answer : Data Import Wizard

Gurukul on Cloud (GoC) wants to make sure that users are not allowed to delete an Opportunity if the stage is not ‘Closed Lost'. Which feature should an administrator use to meet the requirement?


Options are :

  • Apex trigger
  • Validation rule
  • Duplicate Rules
  • Workflow rule

Answer : Apex trigger

Which of the following are available when using data export service?


Options are :

  • Include documents and attachments
  • Specify the export frequency
  • Auto archive the data after export
  • Export subset of records for a specified object

Answer : Include documents and attachments Specify the export frequency

Sales Force DEV-401 Building Applications with Force Test Set 2

A sales sirector at Gurukul on Cloud (GoC) would like to receive a notification on the Salesforce mobile app whenever an opportunity, with an amount greater than $1M, is marked as ‘Closed won'. Which feature should a system administrator use to meet the requirement?


Options are :

  • Approval process
  • Workflow rule
  • Process builder
  • Cross-object formula field

Answer : Process builder

What happens in the following scenario where the time-based action for an Opportunity is scheduled for February 5th, before February 5th the Opportunity is edited and no longer meets the criteria?


Options are :

  • The time-based action will execute on February 5th
  • The time-based action will be removed from the queue on February 5th
  • The time-based action will be removed from the queue after February 5th
  • The time-based action will be immediately removed from the queue

Answer : The time-based action will be immediately removed from the queue

When is a time-based action for a record, which is waiting in the time-based queue for execution, removed from the queue?


Options are :

  • When the record no longer meets the rule criteria
  • When someone manually removes the action from the queue
  • When the record is submitted for approval
  • When the record is blocked by duplicate rule

Answer : When the record no longer meets the rule criteria When someone manually removes the action from the queue

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 1

A system administrator at Gurukul on Cloud (GoC) has discovered the New Task option is not available while configuring the workflow rule for a custom object named Invoice. What could be the possible reasons for not having an option to create a new task on the Invoice object?


Options are :

  • Task is not enabled at the organization level
  • Allow Activities checkbox is not selected for Invoice object
  • Object has Master-detail relationship with the user object
  • Salesforce org has crossed the data storage limit that's impacting a user's ability to create a new task

Answer : Allow Activities checkbox is not selected for Invoice object

Which of the following objects do not support creation of an approval process?


Options are :

  • Account
  • Event
  • Quote
  • User

Answer : Event User

Which of the following statements are not true when approving a record?


Options are :

  • Record can be approved by logging into Salesforce
  • Record can be approved by sending an email to email-to-case address
  • Record can be approved by replying to the approval email notification
  • Record can be approved by sending an email to email-to-lead address

Answer : Record can be approved by sending an email to email-to-case address Record can be approved by sending an email to email-to-lead address

Sales Force ADM-211 Administration Essentials 4 Expert Test Set 2

A system administrator at Gurukul on Cloud (GoC) received a requirement to automatically notify the opportunity owner via email if an opportunity has been opened for more the 90 days. How can a system administrator meet this requirement?


Options are :

  • Create an email reminder in Lightning Experience
  • Create a time-based workflow rule
  • Create a task with a future date to remind opportunity owner
  • Create a validation rule to notify the opportunity owner when he edits the record

Answer : Create a time-based workflow rule

What does a system administrator need to be aware of when scheduling a report to be sent via email?


Options are :

  • Recipient of the report must be a Salesforce user
  • Report can be scheduled to be sent daily, weekly or monthly
  • Data in the report may not be the same as the data the user can view in Salesforce
  • Only reports built on a custom report type can be scheduled

Answer : Recipient of the report must be a Salesforce user Report can be scheduled to be sent daily, weekly or monthly

A CIO at Gurukul on Cloud (GoC) would like to be notified daily via email if the number of opportunities created the previous week is less than 10. How can a system administrator accomplish this requirement?


Options are :

  • Create a report to show last week's open opportunities
  • Add CIO as a subscriber to the report if and when the record count is less than 10
  • Create a workflow rule with an automated action that sends an email to the CIO
  • Schedule an open opportunity report with a daily refresh and send it via email

Answer : Create a report to show last week's open opportunities Add CIO as a subscriber to the report if and when the record count is less than 10

Salesforce DEV-501 Certified Advanced Developer PracticeTest Set 7

Bryan Willams is working at Gurukul on Cloud (GoC) as a marketing rep. He found that his colleague, Jessica MacMahan, another Marketing rep, has the ability to view Lead email fields on a report. The system administrator verified that both users have the same access to the report they are viewing. What could possibly be the reason that Bryan is unable to view the email field on the report?


Options are :

  • Fields in the report are controlled by field-level security
  • Fields in the report are controlled by the security setting of the object
  • Fields in the report are controlled by role hierarchy
  • Fields in the report are controlled by the parent campaign

Answer : Fields in the report are controlled by field-level security

How can a system administrator grant users access to dashboards?


Options are :

  • Share the dashboard folders
  • Share the report folders
  • Create sharing rules
  • Designate running users

Answer : Share the dashboard folders

Which of the following reports can be used as a source report while creating the dashboard?


Options are :

  • Tabular
  • Summary
  • Matrix
  • Joined

Answer : Summary Matrix

Sales Force ADM-211 Administration Essentials 4 Expert Test Set 7

Which of the following is true about using custom report types?


Options are :

  • Controls the fields that can be used as a column when creating a report
  • Controls the objects that are available when creating a report
  • Controls the report format of the resulting report
  • Controls the filter options when creating a report

Answer : Controls the fields that can be used as a column when creating a report Controls the objects that are available when creating a report

How can a system administrator enable the email draft feature for cases?


Options are :

  • Navigate to support setting and select Enable Case Drafts
  • Navigate to case setting and select Enable Case Drafts
  • Navigate to email-to-case setting and select Enable Case Drafts
  • Navigate to enhanced email setting and select Enable Case Drafts

Answer : Navigate to support setting and select Enable Case Drafts

Which of the following is not true regarding case comments in community builder?


Options are :

  • It shows all comments that a customer has added to the case
  • It shows all comments that an agent has added to the case
  • Case comments are visible as related records
  • To view the case comments, an agent must have read/write access on the case record

Answer : To view the case comments, an agent must have read/write access on the case record

Salesforce Marketing Cloud Email Specialist Practice Tests Set 2

At Gurukul on Cloud (GoC), a case object's organization-wide default is set to public read only. However, when a case is escalated, the case ownership changes to Tier 3 support agent (Jason Cook). How can a system administrator give the support operation team read/write access to all escalated cases?


Options are :

  • Create a case escalation rule
  • Create a case assignment rule
  • Create a criteria-based sharing rule
  • Create an owner-based sharing rule

Answer : Create a criteria-based sharing rule

At Gurukul on Cloud (GoC), a case object's organization-wide default is set to private. However, when a case is created via email-to-case, it is assigned to support rep Luis Fonsi. What feature does Louis need to use to grant read only access on the Case to a group of people?


Options are :

  • Manual Sharing
  • Case Team
  • Sharing Rule
  • Process Builder

Answer : Case Team

The administrator at Gurukul on Cloud (GoC) is in the process of setting up a case team to enable GoC to collaborate and solve cases faster. Which of the following can't be a part of the case team members?


Options are :

  • Users
  • Contacts
  • Partner User
  • Public Group

Answer : Public Group

Salesforce DEV-501 Certified Advanced Developer PracticeTest Set 2

If a support rep doesn't have a full Salesforce license assigned to him, which of the following add-on licenses does a system administrator need to assign to the rep so that he can view articles?


Options are :

  • Service Cloud User
  • Knowledge User
  • Salesforce CRM Content User
  • Marketing User

Answer : Knowledge User

What is the purpose of using ideas in your community?


Options are :

  • It enables customers to post, vote or comment on ideas.
  • It helps companies to design the next generation of products
  • It helps companies to promote their upcoming events
  • It helps companies to promote their new products

Answer : It enables customers to post, vote or comment on ideas. It helps companies to design the next generation of products

Which of the following objects has a many-to-many relationship with the Campaign Member object?


Options are :

  • Lead
  • Contact
  • Account
  • Campaign History
  • Campaign

Answer : Lead Contact Campaign

Salesforce Admin 301 Certification - Practice Paper Set 7

Gurukul on Cloud (GoC) wants to create a custom object to capture an accounts' financial transactions. GoC users must be able to select an account while creating the financial transaction record. Users also want the ability to view related financial transactions on the account record. How should the system administrator meet this requirement?


Options are :

  • Create a lookup relation field on the financial transaction object
  • Add the financial transaction related list on the account page layout
  • Create a lookup relation field on the account object
  • Add the account related list on the financial transaction page layout

Answer : Create a lookup relation field on the financial transaction object Add the financial transaction related list on the account page layout

If two objects, Job and Job applicants, have a lookup relationship - where Job is a parent object and Job applicants is a child object – which of the following is not a true statement?


Options are :

  • Job applicants' record access can be controlled by Job
  • Job applicants and Job objects can have different organization-wide default settings
  • Deleting a Job record can delete associated Job applicants' records
  • Deleting a Job record would not delete associated Job applicants' records

Answer : Deleting a Job record can delete associated Job applicants' records

Bryan Willams is working at Gurukul on Cloud (GoC) as a system administrator. He is planning to delete a custom field. Which of the following is true regarding deleting a custom field?


Options are :

  • You can't delete a field if it's referenced in a workflow rule
  • Once you restore a field within 30 days, salesforce also restores the field's data
  • After deleting a custom field, salesforce will email the field history data
  • Once you restore a field within 15 days, salesforce will also restore the field's data

Answer : You can't delete a field if it's referenced in a workflow rule Once you restore a field within 15 days, salesforce will also restore the field's data

Salesforce DEV-501 Certified Advanced Developer PracticeTest Set 7

Ricardo Amorim is working as a sales rep at Gurukul on Cloud (GoC). He reported to the local system administrator that someone changed the opportunity amount of a key deal. As a system administrator what is the first step you should take to find out who changed the opportunity amount?


Options are :

  • Check field history tracking on the amount field
  • Use view setup and audit trail on amount field
  • Send an email to all users and ask who changed the field value
  • Use debug log to find who changed the field value

Answer : Check field history tracking on the amount field

Bryan Willams, a system administrator at Gurukul on Cloud (GoC), enables field history tracking on the account site field. When the next time a user changes the value, which of the following data will not be captured by tracking logs?


Options are :

  • Date and time of change
  • User making the change
  • Old and new field values
  • Location of the User making the change

Answer : Location of the User making the change

Which of the following can't be controlled through an object's page layout?


Options are :

  • Related lists
  • Standard/Custom Buttons
  • Add help text to a field
  • Make a field read-only or required

Answer : Add help text to a field

Salesforce DEV-501 Certified Advanced Developer PracticeTest Set 2

Gurukul on Cloud (GoC) wants to display different fields based on whether an account is a customer or a partner. Which feature should a system administrator use to meet the requirement?


Options are :

  • Create two record types and assign a different page layout to each record type.
  • Create two record types and assign a different Visualforce page to it.
  • Create a Visualforce page to display different page layouts
  • Create a Lightning component to display different page layouts

Answer : Create two record types and assign a different page layout to each record type.

Gurukul on Cloud (GoC)'s inside sales team has three different processes based on the lead's industry. What is the best way to ensure that the inside sales team has access to only those values on the Status field that are relevant to their process when working on leads?


Options are :

  • Lead Processes
  • Record Types
  • Page layouts
  • Field-level Security

Answer : Lead Processes

A sales rep at Gurukul on Cloud (GoC) has updated the stage of an opportunity to ‘Negotiation'. What may be updated as a result of the status change?


Options are :

  • Forecast category
  • Probability (%)
  • Expected revenue
  • Close date
  • Forecast Quota

Answer : Forecast category Probability (%) Expected revenue

Salesforce ADM-201: Administration Essentials Cert Set 26

Which of the following is true regarding using a campaign influence related list on Opportunity?


Options are :

  • It allows reps to associate multiple campaigns that have influenced an Opportunity
  • Reps can only associate one campaign as a primary campaign source
  • Reps can associate more than one campaign as a primary campaign source
  • It indicates whether a campaign is influenced by an Opportunity

Answer : It allows reps to associate multiple campaigns that have influenced an Opportunity Reps can only associate one campaign as a primary campaign source

Ricardo Amorim, a sales manager at Gurukul on Cloud (GoC), noticed that he is manually adding the same sets of people to his opportunity team. He is looking for an efficient way to handle this. Which of the following are true regarding opportunity team?


Options are :

  • Ricardo can set up his default opportunity team by navigating to personal settings
  • The default opportunity team can be added to all his open opportunities
  • Clicking Add Default Team adds the default team of the logged-In user
  • Users below Ricardo in the company's org chart can add default opportunity team to opportunities he owns.

Answer : Ricardo can set up his default opportunity team by navigating to personal settings The default opportunity team can be added to all his open opportunities

A VP of Sales at Gurukul on Cloud (GoC) would like to receive an email notification that contains a snapshot of the opportunity page layout when opportunities with amounts greater than $10M are closed. How can a system administrator accomplish this requirement?


Options are :

  • Validation Rule
  • Big deal alerts
  • Workflow rule
  • Apex trigger

Answer : Big deal alerts

Sales Force DEV-401 Building Applications with Force Test Set 1

The marketing team at Gurukul on Cloud (GoC)wants to automate the lead capture process using a web-to-lead form. When a potential prospect submits the form, the submitter should receive a thank you email based on the prospect's product interest. Which of the following can a system administrator use to meet the requirement?


Options are :

  • Assignment rule
  • Auto-response rule
  • Distribution rule
  • Validation rule

Answer : Auto-response rule

When an opportunity is created from a lead conversation, where lead details are as follows:

1. Company Name– Automation Champion

2. First Name – Donna

3. Last Name– Serdula

Which of the following is true regarding opportunity name?


Options are :

  • Automation Champion-
  • Automation Champion+
  • Donna Serdula-
  • Donna Serdula+

Answer : Automation Champion-

When converting a lead, a system administrator can set up field mapping from the lead fields to which objects?


Options are :

  • Account
  • Contact
  • Case
  • Opportunity
  • Campaign Member

Answer : Account Contact Opportunity

Salesforce Pardot Mock Questions

A VP of Sales at Gurukul on Cloud (Goc) wants to share a confidential pricing information file with partner groups. Currently, partners don't have access to GoC Salesforce. GoC is considering using content deliveries to share the file but is concerned that the content delivery URL may get leaked outside of the partner groups. Which feature(s) could minimize the risk of delivering content?


Options are :

  • Set an expiration date for the content
  • Set the password to access the content
  • Do not allow download of the content
  • Implement an approval process to grant download access of content
  • Use identity verification before allowing download of the content

Answer : Set an expiration date for the content Set the password to access the content Do not allow download of the content

Which of the following components can a system administrator use to display a message on the Lightning Experience home page?


Options are :

  • Rich Text
  • Quip
  • Visualforce Page
  • Lightning Component

Answer : Rich Text

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