Salesforce Admin Certification (CRT-101) Practice Tests Set 3

Gurukul on Cloud (GoC) wants to sell its products at different prices to different types of customers, based on geographic locations. How can a system administrator accomplish this requirement?


Options are :

  • Use process builder to update the opportunity line items amount based on a customerís geographic location
  • Create a price book for each geographic location
  • Create multiple records in a custom price book for each product
  • Create multiple records in the standard price book for each product

Answer : Create a price book for each geographic location

Sales Force DEV-401 Building Applications with Force Test Set 7

Which of the following is true when using an External ID field for matching in the Data Loader?


Options are :

  • External ID matching is only available for standard objects
  • External ID matching is only available for external objects
  • External ID matching is only available for custom objects
  • External ID matching is available for any object

Answer : External ID matching is available for any object

Gurukul on Cloud (GoC) wants to leverage a custom object to track product inquiries. The organization wants the ability to relate product inquiriesto parent product inquiriesin a parent-child relationship. What type of relationship should be used?


Options are :

  • Hierarchical relationship
  • Master-detail relationship
  • Self-relationship
  • Many-to-many relationship

Answer : Self-relationship

A director of product support at Gurukul on Cloud (GoC) wants an easy way to allow their customers to submit product related issues through the company website. What does the system administrator need to configure to meet this requirement?


Options are :

  • Customer community
  • Email-to-case
  • Web-to-lead
  • Web-to-case

Answer : Web-to-case

Salesforce DEV-501 Apex Visualforce Controller Practice Exam Set 5

Which of the following actions can only be taken using a Process builder as opposed to using a Workflow rule?


Options are :

  • Create a task
  • Outbound message
  • Auto create a Quip document
  • Email alert

Answer : Auto create a Quip document

A sales director at Gurukul on Cloud (GoC) would like to share the monthly sales trends and target audiencesí files with their team members only. What should a system administrator do to help the sales director achieve this?


Options are :

  • Use chatter files to share sales trends and target audiencesí files
  • Create a private group and add the sales team members
  • Create a public group and add the sales team members
  • Create a public group and add the sales team members and change the group access level to private

Answer : Use chatter files to share sales trends and target audiencesí files Create a private group and add the sales team members

Which of the following is not true about unlocking a user?


Options are :

  • After unlocking a user, a system administrator must reset their password
  • A system administrator can unlock a user by clicking ĎUnlockí on the user record detail page
  • A delegated administrator can unlock a user by clicking ĎUnlockí on the user record detail page
  • A user can use her existing password if she can recall it

Answer : After unlocking a user, a system administrator must reset their password

Sales Force DEV-401 Building Applications with Force Test Set 5

The campaign ROI uses which of the following formulas to calculate the ROI percentage for a campaign?


Options are :

  • (Amount of won opportunities - Actual Cost) / Expected Cost
  • (Amount of lost opportunities - Actual Cost) / Expected Cost
  • (Amount of won opportunities Ė Actual Cost) / Actual Cost
  • (Amount of lost opportunities Ė Actual Cost) / Average Cost

Answer : (Amount of won opportunities Ė Actual Cost) / Actual Cost

In a private sharing model for a custom object, how can a system administrator ensure that the users at the same level in the role hierarchy will have access to records owned by each other? Which feature should a system administrator use to meet the requirement?


Options are :

  • Owner-based sharing rule
  • Criteria-based sharing rule
  • By selecting Grant access using hierarchy
  • Process Builder

Answer : Owner-based sharing rule

Gurukul on Cloud (GoC) just bought a Salesforce Enterprise instance and uploaded 30k leads and 10k contacts. Recently they have found many duplicate leads and contact records.

How can a system administrator dedupe the existing lead and contact records?


Options are :

  • Search on the AppExchange to find a deduping solution.
  • Use built-in duplicate management functionality
  • Learn the Apex programming language from Trailhead and develop your own logic.
  • Hire a developer to write Apex code for deduping.

Answer : Search on the AppExchange to find a deduping solution.

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 6

Which of the following features can be used to auto create a case from an inbound email?


Options are :

  • Outbound message on case
  • An email alert on case
  • Email-to-case
  • Web-to-case

Answer : Email-to-case

Which of the following report formats allow users to set a conditional highlight?


Options are :

  • Matrix
  • Tabular
  • Summary
  • Joined

Answer : Matrix Summary

A public group can be made of anything except?


Options are :

  • Role
  • Queue
  • Public Group
  • Users

Answer : Queue

Salesforce Pardot Practice Questions

Bryan Willams, a system administrator at Gurukul on Cloud (GoC), is planning to setup a record type on the opportunity object. Which of the following must exist before creating a record type on the opportunity object?


Options are :

  • At least one custom record type field
  • At least one custom picklist field
  • At least one business process
  • At least one custom page layout

Answer : At least one business process

A system administrator needs to restrict a userís ability to view a dashboard. How can this be accomplished?


Options are :

  • Restrict access to the folder that houses the source report
  • Create a sharing rule to restrict access to the report
  • Disable access to the dashboard on the userís profile
  • Restrict access to the folder that the dashboard is located in

Answer : Restrict access to the folder that the dashboard is located in

How can knowledge articles be accessed at Gurukul on Cloud (GoC)?


Options are :

  • Through files tab
  • Through related list on case records
  • Through communities
  • Through documents tab

Answer : Through related list on case records Through communities

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 7

Which statement is true if a task is marked as completed?


Options are :

  • Users can find completed task under Open Activities related list
  • Completed tasks are removed from Salesforce
  • Completed tasks are only accessible by the system administrator
  • Users can find completed task under Activity History related list

Answer : Users can find completed task under Activity History related list

Which of the following Lightning Experience component allows sales reps to view a visual summary of their opportunities by opportunity stage?


Options are :

  • Highlight Panel
  • Accordion
  • Path
  • Kanban View

Answer : Path

Gurukul on Cloud (GoC) wants to leverage a custom object to store data of colleges and students. The organization wants to have a one-to-many relationship between these two objects. They also want the ability to show the number of students enrolled for a college on the college record. What data type should be used to create this custom field?


Options are :

  • Master-detail on the college object
  • Lookup relationship on the student object
  • Master-detail on the student object
  • Lookup relationship on the college object

Answer : Master-detail on the student object

Salesforce DEV-501 Apex Visualforce Controller Practice Exam Set 6

Which of the following access is controlled through folders?


Options are :

  • Reports, Dashboard and Email Templates
  • Reports, Dashboard and Price Books
  • Reports, Dashboard and List View
  • Reports, Dashboard and Products

Answer : Reports, Dashboard and Email Templates

Which of the following is not true about standard fields?


Options are :

  • A system administrator can remove required standard fields from the page layout
  • A System administrator can enable field history tracking on standard fields
  • A system administrator can change the field label of standard fields
  • A system administrator can add help text to standard fields

Answer : A system administrator can remove required standard fields from the page layout

A sales director at Gurukul on Cloud (GoC) would like to enforce the following rule Ė a Leadís email must be populated before a Leadís conversation. Which feature should an administrator use to meet the requirement?


Options are :

  • Validation rule
  • Duplicate rule
  • Workflow rule
  • Apex trigger

Answer : Validation rule

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 4

Ricardo Amorim, a sales rep, just left the company. A system administrator found that Ricardo was referenced in a few formula fields. What feature should a system administrator use to make sure that he is not able to login at all?


Options are :

  • Freeze user
  • Deactivate user
  • Lock user
  • Delete user

Answer : Deactivate user

In a private sharing model for a custom object, how can a system administrator ensure that the users at one level above in the role hierarchy will have access to records owned by users below in the role hierarchy? Which feature should a system administrator use to meet the requirement?


Options are :

  • By selecting Grant access using hierarchy
  • Owner-based sharing rule
  • Queue
  • Criteria-based sharing rule

Answer : By selecting Grant access using hierarchy

Gurukul on Cloud (GoC) wants to backup all accounts and contacts, including attachments, on a monthly basis. Which tool can a system administrator use to meet the requirement?


Options are :

  • Reporting Snapshot
  • Data Export Service
  • Data Loader
  • Schedule Report

Answer : Data Export Service

Salesforce Admin 301 Certification - Practice Paper Set 3

Bryan Willams is working at Gurukul on Cloud (GoC) as a System administrator. He received a file from Jerry Shannon, VP of Sales, that contains 500 leads. Jerry wants to delete all these outdated leads. Which native tool can a System administrator use to meet the requirement?


Options are :

  • Mass Delete Record Wizard
  • Data Loader
  • Data Import Wizard
  • Dataloader.io

Answer : Data Loader

If a sales rep converts a lead without a value in the company name field, which type of account does the conversion create?


Options are :

  • Partner Account
  • Customer Account
  • Business Account
  • Person Account

Answer : Person Account

The VP of Sales at Gurukul on Cloud (GoC) would like to increase a sales repís productivity by enabling the auto synchronization of data between Microsoft Outlook and Salesforce. Which object data can be synchronized using Lightning Sync with Salesforce and Outlook?


Options are :

  • Contacts
  • Contracts
  • Opportunities
  • Events

Answer : Contacts Events

Salesforce Admin 301 Certification - Practice Paper Set 14

Which of the following is true regarding Data Loader?


Options are :

  • Data Loader is available for both Windows and Mac
  • To use Data Loader a user needs a feature license
  • Data Loader is only available for Mac
  • Data Loader is only available for Windows

Answer : Data Loader is available for both Windows and Mac

A system administrator has a requirement to bypass identify confirmation if users are accessing Salesforce through the company network. How can this be accomplished?


Options are :

  • Remove the company wide IP address from the restricted IP range
  • Add the company wide IP address to the trusted IP ranges
  • Disable identify confirmation by raising a case to Support
  • Enable SMS method of identify confirmation

Answer : Add the company wide IP address to the trusted IP ranges

Gurukul on Cloud (GoC) uses custom fiscal year. Does it mean that (1) a standard forecast option is unavailable; and (2) that a system administrator will have to build a custom forecast for the same?


Options are :

  • True
  • False

Answer : True

Salesforce DEV-501 Certified Advanced Developer PracticeTest Set 7

Which of the following is true regrading offline access to the data for Salesforce mobile?


Options are :

  • Salesforce for BlackBerry users can access cached data while working offline.
  • An admin can enable offline access for specific users by selecting offline User checkbox on the user record
  • Salesforce for Android users can access cached data while working offline.
  • Salesforce for BlackBerry users canít delete records cached data while working offline.

Answer : Salesforce for Android users can access cached data while working offline.

Gurukul on Cloud (GoC) is in a process of implementing Salesforce Service Cloud. The director of customer support wants to gather customer feedback on agent service by sending a survey once a case is marked as closed. They also want to associate customer feedback with the case record.

How should a system administrator meet this requirement?


Options are :

  • Install and use a solution from the AppExchange that will allow GoC to send surveys to their customers after case closure.
  • Create a custom survey application using Custom object and Workflow Rule.
  • Use Email Alert and capture the survey result
  • Learn the Apex programming language from Trailhead and develop your own logic.

Answer : Install and use a solution from the AppExchange that will allow GoC to send surveys to their customers after case closure.

When using the Add Multiple Users feature, how many users can a system administrator create at a time?5


Options are :

  • 5
  • 10
  • 25
  • 50

Answer : 10

Salesforce DEV-501 Certified Advanced Developer PracticeTest Set 5

Which of the followings are true about reactivating a user?


Options are :

  • A user will receive access to all recordsóincluding the records that were shared with him/her manually
  • Select Active checkbox on the user record detail page
  • Userís Chatter group membership will be restored after reactivation
  • Upon reactivation, it is possible to change the user license from Chatter to Salesforce Platform

Answer : Select Active checkbox on the user record detail page Userís Chatter group membership will be restored after reactivation

How can a system administrator assign a Service Cloud User feature license to a user?


Options are :

  • By assigning a Permission Set to a user which contains the feature license
  • By assigning a Profile to a user which contains the feature license
  • By selecting the feature license on the user record detail page
  • By creating a record for a user provisioning account

Answer : By selecting the feature license on the user record detail page

A system administrator at Gurukul on Cloud (GoC) is receiving multiple calls because users are not able to login due to a frequent password locked issue. What password policy setting can an administrator change to reduce the number of lockouts?


Options are :

  • Enable password never to lock
  • Enable password never to expire
  • Increase the maximum invalid login attempts
  • Change the lockout effective period

Answer : Increase the maximum invalid login attempts Change the lockout effective period

Sales Force DEV-501 Certified Force Advanced Developer Test Set 4

What is the appropriate organization-wide default options for the lead Object when VP of Sales at Gurukul on Cloud (GoC) wants everyone to view all lead records?


Options are :

  • Private
  • Public Read Only
  • Private Read Only
  • Public Read/Write

Answer : Public Read Only

Gurukul on Cloud (GoC) is using a public read only sharing model for lead object. A sales director wants to restrict one sales repís (Bryan James) access to the lead records such that he can only view the lead records that are owned by him. How can this be accomplished?


Options are :

  • Remove the role from Bryanís user record
  • Set the organization-wide default options for the lead to Private
  • Create a sharing rule to grant read only access to remaining users
  • Use manual sharing to make the lead records private

Answer : Set the organization-wide default options for the lead to Private Create a sharing rule to grant read only access to remaining users

Which of the following is true regarding organization-wide default options?


Options are :

  • Public Read is only available for custom objects
  • Public Read/Write is only available for external objects
  • Private is only available for standard objects
  • Public Read/Write/Transfer is only available for Case and Lead objects

Answer : Public Read/Write/Transfer is only available for Case and Lead objects

Salesforce Marketing Cloud Email Specialist Practice Tests Set 2

Bryan Willams is working at Gurukul on Cloud (GoC). He reported to the local system administrator that he doesnít have visibility to the Opportunity tab. What would the system administrator check to resolve this issue?


Options are :

  • Profile assigned to the user
  • Role assigned to the user
  • Licensed assigned to the user
  • Lead Settings

Answer : Profile assigned to the user

Which of the following features can a system administrator use to control record sharing


Options are :

  • Role Hierarchy
  • Profile
  • Organization-wide default settings
  • Permission Set
  • Owner-based sharing rule

Answer : Role Hierarchy Organization-wide default settings Owner-based sharing rule

For security reasons, upper management at Gurukul on Cloud (GoC) wants to make sure that their employees only access Salesforce from the companyís network during corporate working hours. How can a system administrator meet this requirement?


Options are :

  • Define Login IP Ranges for all profiles
  • Create a new permission set and define login IP ranges
  • Assign a newly created permission set to all users
  • Define Login Hours for all profiles

Answer : Define Login IP Ranges for all profiles Define Login Hours for all profiles

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 2

Which of the following is true about HTTPS secure connection?


Options are :

  • HTTPS secure connection can be disabled by raising a case with Support
  • HTTPS secure connection canít be disabled by raising a case with Support
  • System administrator can disable HTTPS secure connection
  • After disabling, it is not possible to use AppExchange apps

Answer : HTTPS secure connection can be disabled by raising a case with Support

Which two statements about subfolders in reports are true?


Options are :

  • Users can create subfolders in Salesforce Classic
  • Subfolders are only available in Lightning Experience
  • Users can create subfolders for private folder
  • Users canít create subfolders for public folder

Answer : Subfolders are only available in Lightning Experience Users canít create subfolders for public folder

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