Salesforce Admin Certification (CRT-101) Practice Tests Set 2

Bryan Willams is working at Gurukul on Cloud (GoC) as a marketing rep. He found that his colleague, Jessica MacMahan, another marketing rep, has the ability to create a new campaign. The system administrator had verified that both users have the same profile and Permission Sets assigned to them. How should the system administrator resolve the issue for Bryan?


Options are :

  • Grant a ‘Marketing user' feature license to Bryan on his user record detail page
  • Grant ‘create' object permission on campaign member
  • Grant ‘modify all' object permission on campaign
  • Grant ‘create' object permission on campaign

Answer : Grant a ‘Marketing user' feature license to Bryan on his user record detail page

Salesforce Marketing Cloud Email Specialist Practice Tests Set 2

A sales director at Gurukul on Cloud (GoC) would like to receive a notification in the Lightning Experience desktop when: (1) an Opportunity's amount is greater than $5M; and (2) its probability is at 60%. Which feature should a system administrator use to meet the requirement?


Options are :

  • Workflow rule
  • Cross-object formula field
  • Approval process
  • Process builder

Answer : Process builder

Ricardo Amorim is working as a system administrator at Gurukul on Cloud (GoC). Currently, he is setting up a new user named Anna Nyulund. Please select the correct auto-generated alias name for her:


Options are :

  • anyulund
  • anyul
  • annan
  • annanyul

Answer : anyul

Gurukul on Cloud (GoC) CEO's personal assistant needs to view and report on sales revenue across the company. The system administrator has strict instructions from the company's CEO not to share any other data with his PA except sales. How can a system administrator meet this requirement if the Opportunity organization-wide default is set to private?


Options are :

  • Grant view all data permission
  • Grant read access on opportunity
  • Grant read access on account
  • Grant ‘View All' permission for opportunity

Answer : Grant ‘View All' permission for opportunity

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 6

A system administrator at Gurukul on Cloud (GoC) created a custom field named ‘Fax number' on lead and contact objects. However, when a sales user converts the lead, the fax number from the lead record does not pass on to the fax number field on the contact record. How should the system administrator resolve the issue?


Options are :

  • Create a lead assignment rule. Then, upon conversion, pass the value to contact record
  • Create a workflow rule on lead. Then, upon conversion, pass the value to contact record
  • Map the lead custom field to contact custom field by navigating to Setup | Object Manager | Leads | Fields & Relationships | Map Lead Fields
  • Map the lead custom field to contact custom field by navigating to Setup | Object Manager | Leads | Lead Conversion Settings

Answer : Map the lead custom field to contact custom field by navigating to Setup | Object Manager | Leads | Fields & Relationships | Map Lead Fields

How many standard price books can an organization have?


Options are :

  • Unlimited
  • 2
  • 1
  • 0
  • 10

Answer : 1

Which of the following objects doesn't support business processes?


Options are :

  • Lead
  • Opportunity
  • Case
  • Quote

Answer : Quote

Salesforce DEV-501 Apex Visualforce Controller Practice Exam Set 6

When an owner-based sharing rule is being setup for case, a case record can be shared with of all the following except?


Options are :

  • Role
  • Public Group
  • Roles and internal subordinate
  • Queue

Answer : Queue

An Approval Process begins when a record is?


Options are :

  • Created
  • Automatically submitted for approval
  • Restored
  • Updated
  • Manually submitted for approval

Answer : Automatically submitted for approval Manually submitted for approval

When an inside sales team member converts a lead, which records are automatically created to store the information from the lead record?


Options are :

  • Account
  • Contract
  • Quote
  • Opportunity

Answer : Account Opportunity

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 7

What permissions can be set on a user's profile?


Options are :

  • Hide Option to switch to Salesforce Classic
  • Set password policies
  • Grant access using hierarchy
  • Grant Marketing user permission
  • View Encrypted Data

Answer : Hide Option to switch to Salesforce Classic Set password policies View Encrypted Data

Bryan Willams is working at Gurukul on Cloud (GoC) and reported to the local system administrator an error message he encountered when attempting to login. The administrator checked his login history, but was unable to find any attempted login. What could be the possible reasons for not being able to find the login attempts?


Options are :

  • The user is attempting to log in outside of the IP ranges defined on the profile
  • The user is attempting to log in outside of the business hours
  • The user is attempting to log in using a wrong username
  • The user is attempting to log in with the wrong password

Answer : The user is attempting to log in using a wrong username

The administrator at Gurukul on Cloud (GoC) is planning to create a custom field to track field engineers (users) on a case record. What data type should be used to create this custom field?


Options are :

  • Many-to-many relationship
  • Master-detail relationship
  • Hierarchical relationship
  • Lookup relationship

Answer : Lookup relationship

Sales Force ADM-201 Administration Essentials for New Admin Set 3

Which of the following is true regarding the lead conversion process?


Options are :

  • An opportunity is always created
  • An account is created if one with the same name is not found
  • An opportunity is created if a lead is created by a system administrator
  • A contact is created if one with the same name is not found

Answer : An account is created if one with the same name is not found A contact is created if one with the same name is not found

When working on opportunities, sales reps at Gurukul on Cloud (GoC) want to understand how their colleagues have successfully managed other opportunities with similar products, while competing against the same competitors. Which feature should a system administrator use to facilitate this?


Options are :

  • Opportunity update reminders
  • Big deal alert
  • Opportunity team
  • Similar opportunities

Answer : Similar opportunities

Donna Serdula, a system administrator at Gurukul on Cloud (GoC), received a requirement from her sales manager that a dashboard should only display data based on a user's access to it. While creating a dynamic dashboard which running user setting should Donna select?


Options are :

  • Run as the logged-In user
  • Run as a specified user
  • Run as a Report owner
  • Run as a System administrator

Answer : Run as the logged-In user

Salesforce Admin 301 Certification - Practice Paper Set 15

Bryan Willams is working at Gurukul on Cloud (GoC) as a system administrator. He just deleted a bunch of opportunity records through Data Loader using the hard delete option. For how many days will these opportunity records stay in the recycle bin?


Options are :

  • 15 days
  • 0 days
  • 30 days, if the organization signed an extended contract with Salesforce
  • 45 days, if the organization purchased an extended storage permission from Salesforce

Answer : 0 days

What is the best way for a system administrator to make the next step field on an Opportunity record mandatory for everyone?


Options are :

  • Page Layout
  • Field-level Security
  • Apex Trigger
  • Custom Permission
  • Validation Rule

Answer : Validation Rule

Where can a system administrator navigate to limit the number of search results displayed per object?


Options are :

  • Search Layout
  • Search Setting
  • Global Search Setting
  • Chatter Setting

Answer : Search Setting

Salesforce Admin 301 Certification - Practice Paper Set 8

The marketing team at Gurukul on Cloud (GoC) would like to automate the lead capture process using a web-to-lead form. However, the team is concerned about SPAM. Which of the following is the best solution to prevent creation of spam leads via web-to-lead?


Options are :

  • Create a workflow rule on lead object to auto delete spam leads
  • Require reCAPTCHA verification
  • Create a lead assignment rule to ignore spam leads
  • Create validation rules on lead object to prevent spam leads

Answer : Require reCAPTCHA verification

Which of the following settings are controlled by a user's profile?


Options are :

  • Option to setup language
  • Assign feature license
  • Create a new lead
  • Field level security

Answer : Create a new lead Field level security

Gurukul on Cloud (GoC) uses a custom field on the Account object to capture the customer's manufacturing site. A sales manager wants to display the customer's manufacturing site on the Opportunity Object. Assuming Account and Opportunity has one-to-many relationship, which feature should an administrator use to meet the requirement?


Options are :

  • Validation rule
  • Apex trigger
  • Cross-object formula field
  • Workflow rule

Answer : Cross-object formula field

Salesforce Admin 301 Certification - Practice Paper Set 4

Which of the following are true regarding content delivery?


Options are :

  • Only the creator of a content delivery can delete the delivery record or edit the expiration date
  • Attachments can be included in content deliveries
  • Content delivery can be added as a related list to leads, accounts, opportunities and case objects
  • Content delivery can be added as a related list to leads, accounts, contacts and quote objects

Answer : Only the creator of a content delivery can delete the delivery record or edit the expiration date Content delivery can be added as a related list to leads, accounts, opportunities and case objects

Bryan Willams is working at Gurukul on Cloud (GoC) as a system administrator. He created a custom field on the lead object to capture the lead's date of birth. He grants view-only access to users using field-level security but makes this required on the page layout. Which statement is true regarding this setup?


Options are :

  • Users will need system permission, ‘access hidden field', to access it
  • Users will not be able to access the field and it remains hidden
  • Users will be able to access the field in read-only mode
  • Users will get edit access on the field

Answer : Users will be able to access the field in read-only mode

When a Lead is created via web-to-lead, an automated email notification should go out to a sales rep and a task needs to be created for the follow-up. Which feature should a system administrator use to meet the requirement?


Options are :

  • Auto-response rule
  • Workflow rule
  • Lightning flow
  • Formula fields

Answer : Workflow rule

Sales Force DEV-501 Certified Force Advanced Developer Test Set 2

What is the minimum and maximum password length a system administrator can setup at an org level?


Options are :

  • Minimum 5, Maximum 30
  • Minimum 5, Maximum 50
  • Minimum 10, Maximum 50
  • Minimum 8, Maximum 50

Answer : Minimum 5, Maximum 50

A sales director at Gurukul on Cloud (GoC) wants to display the following fields from the Opportunity Object on records of the Income Object:

1. Opportunity Amount

2. Opportunity Tracking Number

3. Opportunity Lead Source

The Income Object is a custom object. However, the Opportunity Object has a lookup relationship with the Income Object where Income is a parent object and Opportunity is a child object. They have a one-to-one relationship.

Which feature should a system administrator use to meet the requirement?


Options are :

  • Process builder on opportunity object
  • Workflow field on Opportunity object
  • Cross-object formula field
  • Workflow field on Income object

Answer : Process builder on opportunity object

What is the number of characters allowed in the Alias field on user record?


Options are :

  • 8
  • 12
  • 10
  • 5

Answer : 8

Salesforce DEV-501 Certified Advanced Developer PracticeTest Set 4

When the multi-currencies feature is enabled, which currency is used as a base currency for all currency conversion rates?


Options are :

  • User Currency
  • Record Currency
  • Corporate Currency
  • Personal Currency

Answer : Personal Currency

A VP of Sales at Gurukul on Cloud (GoC) would like the system administrator to grant ‘View All' lead record access to Bryan James, an inside sales team member. What is the best way to ensure that Bryan has ‘View All' lead record access?


Options are :

  • Role Hierarchy
  • Public Group
  • Permission Set
  • Profile

Answer : Permission Set

Which options are available when using the approval process action?


Options are :

  • Create a task
  • Send an email alert
  • Send custom notification
  • Post to chatter

Answer : Create a task Send an email alert

Salesforce DEV-501 Certified Advanced Developer PracticeTest Set 4

A sales director at Gurukul on Cloud (GoC) would like to get a report of an account grouped by Industry. Which kind of report format can a system administrator use to accomplish this requirement?


Options are :

  • Matrix
  • Summary
  • Tabular
  • Detailed

Answer : Summary

Bryan Willams is working at Gurukul on Cloud (GoC) as a system administrator. He created a custom field on the account object to capture the account credit. He hides the field using field-level security but makes this required on the page layout. Which statement is true regarding this setup?


Options are :

  • Users will not be able to access the field and it remains hidden
  • Users will get the edit access on the field
  • Users will be able to access the field in read-only mode
  • Users will need system permission, ‘access hidden field', to access it

Answer : Users will not be able to access the field and it remains hidden

When converting a lead, what values are transferred to the opportunity


Options are :

  • Stage = First stage in the list
  • Close Date = Today
  • Close Date = Last Date of current quarter
  • Amount = Lead annual revenue

Answer : Close Date = Last Date of current quarter

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 6

Bryan Willams, a system administrator at Gurukul on Cloud (GoC), is deciding between using Process builder or Workflow for a business use case. In which of the following scenarios should he prefer Workflow over Process builder?


Options are :

  • A task needs to be created
  • An outbound message needs to be sent
  • An email alert needs to be triggered
  • A record needs to be updated

Answer : An outbound message needs to be sent

Which of the following objects supports a Hierarchical relationship?


Options are :

  • User
  • Case
  • Account
  • Campaign

Answer : User

What record type is used for records created through web-to-lead?


Options are :

  • Leads use the most recent record type of the current lead owner
  • Leads use the most recent record type of the default lead owner
  • Leads use the default record type of the current lead owner
  • Leads use the default record type of the default lead owner

Answer : Leads use the default record type of the default lead owner

Salesforce Administration - Certification (201) Questions Set 3

A sales director at Gurukul on Cloud (GoC) would like to receive an approval request if a quote is created with an amount greater than $100K, and the discount offered is more than 15%. Which feature should a system administrator use to meet the requirement?


Options are :

  • Validation rule
  • Workflow rule
  • Duplicate rule
  • Approval process

Answer : Approval process

Which of the following is not a feature of case management?


Options are :

  • Call-to-Case
  • Case Comment
  • Email-to-Case
  • Escalation rule

Answer : Call-to-Case

Bryan Williams is working at Gurukul on Cloud (GoC). He reports an error message to his local system administrator that he encountered when attempting to log in. As a system administrator, what is the first step you should take to troubleshoot this problem?


Options are :

  • Check IP ranges
  • Check Bryan's login history
  • Check debug log
  • Check login hours

Answer : Check Bryan's login history

Salesforce Pardot Practice Questions

Which of the following is true about idea points calculation when it is promoted by a user?


Options are :

  • It increased by 10 points
  • It increased by 20 points
  • It increased by 1 point
  • It decreased by 1 point

Answer : It increased by 10 points

While creating a custom report type, which relationship can be selected if Contacts is the primary object and Opportunities is the related object?


Options are :

  • Each contact must have a related opportunity
  • Each opportunity may or may not have a related contact
  • Each contact may or may not have related opportunities
  • Each contact must not have related opportunities

Answer : Each contact may or may not have related opportunities

A system administrator at Gurukul on Cloud (GoC) received a requirement to designate a case owner based on the following criteria:

1. If a case's origin is Email, then the case owner should be Tier 1 Queue

2. If a case's origin is Phone, then the case owner should be Tier 2 Queue

3. If a case's origin is Social, then the case owner should be Tier 3 Queue


What does the system administrator need to configure to meet the requirement?


Options are :

  • Create a case auto-response rule
  • Create a case assignment rule
  • Create a case workflow rule
  • Create a case escalation rule

Answer : Create a case assignment rule

Salesforce Admin 301 Certification - Practice Paper Set 13

A director of product support at Gurukul on Cloud (GoC) wants agents to capture different information for product support and extend warranty cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for extended warranty cases. Which feature should a system administrator use to meet the requirement?


Options are :

  • Field-level Security
  • Permission Set
  • Record Types
  • Support processes
  • Page layouts

Answer : Record Types Support processes Page layouts

Bryan Willams is working at Gurukul on Cloud (GoC) as a system administrator. He received a requirement to setup an assignment rule for lead assignment. What must an administrator keep in mind regarding assignment rules?


Options are :

  • An assignment rule can assign records to users or queues
  • An assignment rule runs after workflow field updates
  • An assignment rule can be setup on leads, cases and opportunity objects
  • Multiple assignment rules can be active on one object

Answer : An assignment rule can assign records to users or queues

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