Salesforce Admin Certification (CRT-101) Practice Tests Set 1

Which of the following file types are supported by Data Loader?


Options are :

  • Doc
  • Html
  • Excel
  • CSV

Answer : CSV

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 7

System administrator at Gurukul on Cloud (GoC) created a new record type for lead. However, inside sales users do not see an option to choose the new record type when creating new lead records. What could be the possible reasons for this behavior?


Options are :

  • The record type has not been set as master record type
  • The page layout is not assigned to record type
  • The record type is not assigned to the role
  • The record type has not been added to the inside sales user profile

Answer : The record type has not been added to the inside sales user profile

Donna Serdula, a Marketing rep at Gurukul on Cloud (GoC), received a requirement to import Campaign members. What tool can she use to bypass Workflow and Process Builder while importing the campaign members?


Options are :

  • Duplicate Rules
  • Data Import Wizard
  • Validation Rule
  • Data Loader

Answer : Data Import Wizard

Which User interface settings must be enabled to allow users to edit records directly from the list view, without leaving the page?


Options are :

  • Enable Inline Editing
  • Mass Edit from Lists
  • Enable Enhanced Lists
  • Enable Inline Editing for lists

Answer : Enable Inline Editing Enable Enhanced Lists

Salesforce Marketing Cloud Email Specialist Practice Tests Set 2

Gurukul on Cloud (GoC) wants to do a one-time export of all Leads, including the Lead records that were deleted and reside in the recycle bin. Which tool can a System administrator use to meet the requirement?


Options are :

  • Data import Wizard
  • Data Loader
  • Data Export Service
  • Validation Rule

Answer : Data Loader

Where can an administrator change the organization name, division, default locale, default language and default time zone?


Options are :

  • User Profile
  • Company Setup
  • Company Information
  • User Management Settings

Answer : Company Information

Which of the following situations can trigger an auto-response rule?


Options are :

  • Case created through APIs
  • Case Escalation
  • Email-to-case
  • Web-to-case

Answer : Email-to-case Web-to-case

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 4

Which of the following editions allow system administrators to schedule a dashboard for future runs?


Options are :

  • Developer
  • Group
  • Unlimited
  • Enterprise

Answer : Unlimited Enterprise

Which of the following is the correct order of execution for processing when a record is created or edited?


Options are :

  • Validation rules, Assignment rules, Workflow rules
  • Assignment rules, Validation rules, Workflow rules
  • Workflow rules, Validation rules, Assignment rules
  • Escalation rules, Assignment rules, Workflow rules

Answer : Validation rules, Assignment rules, Workflow rules

How many previous passwords can a system administrator enforce at an org level?


Options are :

  • 6 passwords remembered
  • 24 passwords remembered
  • 12 passwords remembered
  • 36 passwords remembered

Answer : 24 passwords remembered

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 2

Gurukul on Cloud (GoC) has three sales teams that are working with different industries. The three teams have their own sales processes. How can a system administrator configure Salesforce so that the teams will have different stages based on their sales processes?


Options are :

  • Create three different sales processes on Opportunity
  • Create three different sales processes on lead
  • Create three different Record types and control the stage values
  • Create a controlling picklist to control the stage values

Answer : Create three different sales processes on Opportunity

Which statement is true if Person Account is enabled in a Salesforce org.?


Options are :

  • The Person Account cannot be disabled
  • The Person Account can be disabled by a system administrator
  • The Person Account counts against both Account and Contact storage
  • The Person Account counts only against Account storage

Answer : The Person Account cannot be disabled The Person Account counts against both Account and Contact storage

Gurukul on Cloud (GoC) uses a custom field on the Opportunity object to capture the customer’s portfolio review cycle (a drop-down field). A sales manager wants to display the customer’s portfolio review cycle on the Account. Assuming Account and Opportunity has a one-to-one relationship in place,which feature should an Administrator use to meet the requirement?


Options are :

  • Workflow field update on Opportunity object
  • Apex trigger
  • Cross-object formula field
  • Workflow field update on Account object

Answer : Workflow field update on Opportunity object

Sales Force DEV-401 Building Applications with Force Test Set 5

The marketing team at Gurukul on Cloud (GoC) creates and distributes leads to different sales teams for qualification. What feature should an administrator use to automate this process?


Options are :

  • Create a round-robin rule on lead
  • Create an auto-response rule on lead
  • Create an assignment rule on lead
  • Create a distribution rule on lead

Answer : Create an assignment rule on lead

Gurukul on Cloud (GoC) is currently setting up a service cloud to provide better support to their customers. When case assignment rules are being setup, cases can be assigned to whom?


Options are :

  • User
  • Case Team
  • Queue
  • Public Group

Answer : User Queue

Gurukul on Cloud (GoC) wants to create a custom field on the lead object to capture the Social Security Number (SSN). They also want to make sure that all users can only see the last four digits of the SSN field. Which feature should a system administrator use to meet the requirements?


Options are :

  • Text field and use profile set to share the last four digits of SSN
  • Formula field
  • Text (Encrypted)
  • Text field and use permission set to share the last four digits of SSN

Answer : Text (Encrypted)

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 4

Bryan Willams is working at Gurukul on Cloud (GoC) as a system administrator. What does he need to understand before configuring workflow rules?


Options are :

  • Rules run can be evaluated when a record is deleted
  • All existing records are evaluated when a rule is activated
  • Rules run can be evaluated when a record is edited
  • Rules run can be evaluated when a record is created

Answer : Rules run can be evaluated when a record is edited Rules run can be evaluated when a record is created

Which of the following statements are true regarding an approval process?


Options are :

  • An assignment rule is required to define the approver for each step
  • A delegated approver can recall the record from the approval process
  • When a record is submitted for approval, it gets locked to prevent users from editing
  • The approval history related list can be used to track the process

Answer : When a record is submitted for approval, it gets locked to prevent users from editing The approval history related list can be used to track the process

A sales director at Gurukul on Cloud (GoC) wants an easy way to see a weekly opportunity report without logging in to Salesforce. How can a system administrator accomplish this requirement?


Options are :

  • Create a process builder that sends the report link to chatter
  • Create a process builder that sends the report link via email
  • Schedule the report for weekly run and email distribution
  • Create a workflow rule that sends the report link via email

Answer : Schedule the report for weekly run and email distribution

Sales Force DEV-501 Certified Force Advanced Developer Test Set 4

Adam Smith is working at Gurukul on Cloud (GoC) as a marketing rep. He would like to create a report which contains the email addresses of all open leads. Which type of report format would be most suitable to use?


Options are :

  • Summary
  • Matrix
  • Tabular
  • Joined

Answer : Tabular

A system administrator at Gurukul on Cloud (GoC) received the following requirement - if a case origin is email, and it didn’t close after 96 hours, then assign the case to the Tier 2 Queue.What does the system administrator need to configure to meet this requirement?


Options are :

  • Create a case workflow rule
  • Create a case assignment rule
  • Create a case auto-response rule
  • Create a case escalation rule

Answer : Create a case escalation rule

What type of record access can a system administrator grant via a criteria-based sharing rule?


Options are :

  • Read/Write/Delete
  • Read/Write/Transfer
  • Read/Write
  • Read Only

Answer : Read/Write Read Only

Salesforce DEV-501 Apex Visualforce Controller Practice Exam Set 5

Bryan Williams, a system administrator at Gurukul on Cloud (GoC), has to meet the following requirement - send a thank you email to case’s contact on cases that are generated through web-to-case. What does the system administrator need to configure to meet this requirement?


Options are :

  • Create a case escalation rule
  • Create a case auto-response rule
  • Create a case workflow rule
  • Create a case assignment rule

Answer : Create a case auto-response rule

Which of the following options are available when creating a custom report type?


Options are :

  • Define up to 4 object relationships
  • Define report formats
  • Define the sharing setting for the custom report type
  • Define the object relationships and fields for a report

Answer : Define up to 4 object relationships Define the object relationships and fields for a report

A director of product support at Gurukul on Cloud (GoC) wants a support process to track new, working, on-hold and closed cases for product inquiries. What do support processes control for the case object?


Options are :

  • Case Status
  • Case origin
  • Case Priority
  • Case Stage

Answer : Case Status

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 6

Which of the following statements are true about creating an open task - irrespective of the Salesforce Classic or Lightning Experience interface?


Options are :

  • Chatter Feed
  • Activity history related list on a record
  • Task related list on a record
  • Open activities related list on a record

Answer : Chatter Feed Open activities related list on a record

Which of the following objects do not have a many-to-many relationship between them?


Options are :

  • Opportunity and Quote
  • User and Permission Set
  • Product and Price Book
  • Lead and Campaign

Answer : Opportunity and Quote

Which of the following types of fields can’t be used as the dependent fields in a field dependency?


Options are :

  • Multi-select picklist
  • Standard picklist
  • Custom checkbox
  • Custom picklist

Answer : Standard picklist Custom checkbox

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 7

Which of the following actions can a system administrator perform through the SalesforceA mobile application?


Options are :

  • Create a User
  • Delete a User
  • Freeze a User
  • Lock a User

Answer : Create a User Freeze a User

Which of the following is true about freezing a user?


Options are :

  • Freeze a user option is not available in the professional edition
  • Use this option if a user is referenced in a custom hierarchy field
  • It can be used to temporarily block user access
  • It frees up a user license

Answer : Use this option if a user is referenced in a custom hierarchy field It can be used to temporarily block user access

Which of the following types of communities does Salesforce offer?


Options are :

  • Customer
  • Supplier
  • Partner
  • Vendor

Answer : Customer Partner

Sales Force ADM-211 Administration Essentials 4 Expert Test Set 6

Bryan Willams is working at Gurukul on Cloud (GoC) as a system administrator. He is planning to change the field type for the field, Lead Site, from text to picklist. Which of the following dependencies will stop him from changing the field type?


Options are :

  • If a custom field is referenced in workflow rule
  • If a custom field is referenced in validation rule
  • If a custom field is referenced in formula field
  • If a custom field is required on the page layout

Answer : If a custom field is referenced in workflow rule If a custom field is referenced in validation rule

Bryan Willams is working at Gurukul on Cloud (GoC). He forgot his Salesforce password. So, he attempted to reset it using the forgot password link on the login page. Which of the following is true about reset passwords?


Options are :

  • The link in the email expires after 24 hours
  • The link in the email valid up to 48 hours
  • The link in the email can be used only once
  • The link in the email can be used many times

Answer : The link in the email expires after 24 hours The link in the email can be used only once

System administrator at Gurukul on Cloud (GoC) created a lookup relationship between college and student objects. But then the system administrator realized it should have been a master-detail relationship. What does the system administrator need to do to change the relationships?


Options are :

  • Delete the relationship on the college object and create a new master-detail relationship field
  • Populate the student field on each and every college record, and then change the data type to the master-detail relationship field
  • Delete the relationship on the student object and create a new master-detail relationship field
  • Populate the college field on each and every student record, and then change the data type to the master-detail relationship field

Answer : Populate the college field on each and every student record, and then change the data type to the master-detail relationship field

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 7

Which of the following is true regarding Salesforce knowledge articles?


Options are :

  • Articles can’t be shared with a customer as links.
  • Articles can be shared with a customer as PDFs.
  • Articles can be linked with reports.
  • Articles can be attached to open or closed cases.

Answer : Articles can be shared with a customer as PDFs. Articles can be attached to open or closed cases.

A VP of Sales at Gurukul on Cloud (GoC) wants to send a contract to their customers via an email. In addition to this, s/he also wants to allow customers to digitally sign it. How should an administrator meet this requirement? VP of Sales at Gurukul on Cloud (GoC) wants to send a contract to their customers via an email. In addition to this, s/he also wants to allow customers to digitally sign it. How should an administrator meet this requirement?


Options are :

  • Install and use a solution from the AppExchange which generates a pdf file.
  • Create a Lightning page that generates a pdf and show it on the Force.com site.
  • Create a Lightning page that accepts the digital signature and embed it in the Force.com site.
  • Install and use a solution from the AppExchange which allows a digital signature.

Answer : Install and use a solution from the AppExchange which generates a pdf file. Install and use a solution from the AppExchange which allows a digital signature.

A VP of Sales at Gurukul on Cloud (GoC) would like to get the chatter notification whenever opportunity stage is updated by Sales rep. How can a system administrator accomplish this?


Options are :

  • Enable chatter feed tracking for Contact object
  • Enable chatter feed tracking for Account object
  • Add VP of Sales to all opportunities as follower
  • Enable chatter feed tracking for Opportunity object

Answer : Add VP of Sales to all opportunities as follower Enable chatter feed tracking for Opportunity object

Sales Force ADM-201 Administration Essentials for New Admin Set 1

Which of the following actions are not available when configuring a process using Process builder?


Options are :

  • Send Custom Notification
  • Delete Records
  • Outbound Message
  • Post to Chatter

Answer : Delete Records Outbound Message

Carolina Lopez, a Sales rep at Gurukul on Cloud (GoC), is leaving the company. Bryan Willams, who is also working at GoC as a System administrator, has a pending task to transfer 15 records of a custom object (which is currently owned by Carolina) to another rep. What is the best way to transfer the ownership?


Options are :

  • Data Loader
  • Manually change the owner on each record
  • Data Import Wizard
  • Mass Transfer Wizard

Answer : Mass Transfer Wizard

Bryan Willams is working at Gurukul on Cloud (GoC) as a System administrator. He is importing data through Data Loader. What will happen if a few of the records do not pass the validation rule criteria?


Options are :

  • Data loader will only process the records that pass the validation rule criteria
  • Data loader will bypass the validation rule criteria
  • Data loader will delete the invalid records
  • The data loader import process aborts when it encounters the first invalid record

Answer : Data loader will only process the records that pass the validation rule criteria

Salesforce ADM-201: Administration Essentials Cert Set 31

For security reasons, upper management at Gurukul on Cloud (GoC) wants to make sure that their employees only access Salesforce from the company’s network. How can a system administrator meet this requirement?


Options are :

  • Define Login IP Ranges for all profiles
  • Assign the newly created permission set to all users
  • Define Trusted Login IP ranges
  • Create a new permission set and define login IP ranges

Answer : Define Login IP Ranges for all profiles

Bryan Willams is working at Gurukul on Cloud (GoC) as a system administrator. He created a custom action to quickly update lead status. Which of the following features should a system administrator use to grant custom action access to users in Lightning Experience?


Options are :

  • Use the highlight panel to display the custom action in Lightning Experience
  • Add custom action to the ‘Salesforce Mobile and Lightning Experience Actions’ section of the lead page layout
  • Add custom action to Chatter Publisher component in Lightning Experience
  • Add custom action to the ‘Quick Actions in the Salesforce Classic Publisher’ section of the lead page layout

Answer : Add custom action to the ‘Salesforce Mobile and Lightning Experience Actions’ section of the lead page layout

A system administrator at Gurukul on Cloud (GoC) created a custom field ‘Lead Site’ (data type Text) on the lead object. However, inside sales users are unable to see the field when creating a new lead or viewing existing lead records – the lead object doesn’t have any record types.What is the possible reason for this?


Options are :

  • The field is hidden for the inside sales users using organization-wide default
  • The field level security is not setup correctly for inside sales users’ profiles
  • The field is not added to the page layout
  • The field is hidden for the inside sales users using permission set

Answer : The field level security is not setup correctly for inside sales users’ profiles The field is not added to the page layout

Salesforce Sales-Cloud-Consultant Certification PracticeTest Set 5

A system administrator at Gurukul on Cloud (GoC) created a joined report to show an account with open opportunities. However, a sales manager would like to view the data on his dashboard. How can a system administrator accomplish this requirement?


Options are :

  • Create a tabular report that shows the same data and add it as a data source to a dashboard component
  • Add a chart to the joined report, and then add a report as a data source to dashboard component
  • Create a summary report that shows the same data and add it as a data source to a dashboard component
  • Create a matrix report that shows the same data and add it as a data source to a dashboard component

Answer : Add a chart to the joined report, and then add a report as a data source to dashboard component

At Gurukul on Cloud (GoC), Lead Object’s organization-wide default is set to public read only. However, marketing users are complaining that the report (grouped by Industry) returns too many rows, which is making it a challenge to analyze it. How should the system administrator resolve this issue?


Options are :

  • Move the report to each user’s personal folder
  • Filter the report data, thereby reducing the number of records returned
  • Update the sharing setting for Lead to private
  • Move the Lead reports into a folder with restricted access

Answer : Filter the report data, thereby reducing the number of records returned

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