Salesforce Admin 301 Certification - Practice Paper Set 3

Which Salesforce editions support Sandbox?


Options are :

  • Unlimited (Correct)
  • Developer
  • Group
  • Contact Manager
  • Professional
  • Enterprise (Correct)

Answer : Unlimited Enterprise

What is Data Cleansing?


Options are :

  • Creating format consistency removing bad data and consolidating resources (Correct)
  • Identifying and merging duplicate records.
  • Improving existing data by linked additional data services
  • Systematic Collection or organization and analysis of data.

Answer : Creating format consistency removing bad data and consolidating resources

Account team is a set of users that normally work together on ?


Options are :

  • Contacts
  • Accounts (Correct)
  • Opportunities
  • Cases
  • Leads

Answer : Accounts

Which should be used when coding Apex if the code is going to be reused by other developers?


Options are :

  • Classes (Correct)
  • Global Groups
  • Triggers
  • Managed Packages

Answer : Classes

Specifying a 'running user' in dashboard means:


Options are :

  • Any user above running user can edit and delete the dashboard
  • Any user below running user can view only their own records
  • Only the running user can view the dashboard
  • Any user can view all records that the running user role can view (Correct)

Answer : Any user can view all records that the running user role can view

The following can be done by a System Admin to a standard field.


Options are :

  • None of the above
  • Delete the field
  • Add/edit values of a picklist (Correct)
  • Change the field label (Correct)
  • All of the above
  • Add help text (Correct)

Answer : Add/edit values of a picklist Change the field label Add help text

How many days of setup audit history can you download?


Options are :

  • 7
  • 180 (Correct)
  • 90
  • 30
  • 365
  • You can't download this information due to security

Answer : 180

What is the new Chart type available after Spring 11?


Options are :

  • Report Charts
  • Scatter charts (Correct)
  • Chatter Charts
  • Master Charts

Answer : Scatter charts

Mail Merge is available in which Salesforce Editions?


Options are :

  • Developer, Enterprise and Unlimited only
  • Professional, Developer and Enterprise
  • Enterprise and Developer only
  • Professional and Enterprise
  • All except Professional
  • All editions (Correct)

Answer : All editions

Case Assignment Rules are based on elapsed time


Options are :

  • False
  • True (Correct)

Answer : True

At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.


Options are :

  • True (Correct)
  • False

Answer : True

Can the DataLoader access all objects?


Options are :

  • Yes (Correct)
  • No

Answer : Yes

What is the limit of Master-Detail Relationships per object?


Options are :

  • 3
  • 8
  • 35
  • 2 (Correct)
  • 15
  • 25

Answer : 2

Which is a capability of the new Service Cloud console?


Options are :

  • It preserves the context of calls using primary tabs and subtabs.
  • It provides data visibility by combining a list view and related records on one screen. (Correct)
  • It allows agents to take notes in an interaction log while in a call. (Correct)
  • It allows access to data by opening each record in a new window.
  • It allows agents to view key record information in the highlights panel. (Correct)

Answer : It provides data visibility by combining a list view and related records on one screen. It allows agents to take notes in an interaction log while in a call. It allows agents to view key record information in the highlights panel.

To minimize the number of sharing rules, use 'Roles and Subordinates' over 'Roles' where possible.


Options are :

  • False
  • True (Correct)

Answer : True

What is the purpose API Token field on the User object?


Options are :

  • Indicates whether an API token has ever been reset. (Correct)
  • Enables users to receive an API token
  • Displays the users API token

Answer : Indicates whether an API token has ever been reset.

When converting a lead, what values are transferred to the opportunity?


Options are :

  • Close Date = Last day in fiscal quarter (Correct)
  • Stage = First stage in list (Correct)
  • Close Date = Today
  • Amount = Lead Amount

Answer : Close Date = Last day in fiscal quarter Stage = First stage in list

A Look-up field can look up to what?


Options are :

  • An Object
  • A report
  • A record (Correct)
  • A field

Answer : A record

Which of the following are part of the Service Cloud offering?


Options are :

  • Quotes
  • Entitlements (Correct)
  • Opportunities
  • Campaigns
  • Knowledge (Correct)

Answer : Entitlements Knowledge

What should never be done when creating a profile with restricted login settings?


Options are :

  • Use t he Data Loader to update user records to their original profiles.
  • Set the login hours of the new profile to prevent logins to the system.
  • Use the Data Loader to update user records to this new profile.
  • Assign the administrator to this new profile. (Correct)

Answer : Assign the administrator to this new profile.

Custom Fiscal years are for companies that break down their fiscal years, quarters, and weeks in to custom fiscal periods based on their financial planning requirements.


Options are :

  • False
  • True (Correct)

Answer : True

What are true for the data loader?


Options are :

  • It comes installed with salesforce.com application
  • It generates an error report after the loading (Correct)
  • It can load all objects, including custom objects (Correct)
  • It deduplicates and inserts records
  • It cannot load custom objects

Answer : It generates an error report after the loading It can load all objects, including custom objects

A Workflow Approval process may be used for all of the following objects EXCEPT:


Options are :

  • Contracts
  • Opportunity
  • Assets
  • Users (Correct)

Answer : Users

When creating a custom report type Making the status 'In Development' hides the custom report type and any reports created from it from all users except those with the 'Manage Custom Report Types' permission. Making the status 'In Development' also prevents all users except those with the 'Manage Custom Report Types' permission from creating and running reports from the report type.


Options are :

  • False
  • True (Correct)

Answer : True

Can I change the location of Chatter feeds? How?


Options are :

  • Yes. But only for Admin users
  • Yes. Using page layouts
  • None of the Above
  • No. But it can be hidden or shown depending on user preferrence (Correct)

Answer : No. But it can be hidden or shown depending on user preferrence

What can an administrator customize for the Service Cloud console?


Options are :

  • Whether the record opens as a primary tab or subtab (Correct)
  • The objects displayed in the navigation tab (Correct)
  • The fields displayed in the highlights panel (Correct)
  • Whether the SoftPhone displays in the footer or sidebar
  • The interaction log fields displayed for objects without an Activity History related list

Answer : Whether the record opens as a primary tab or subtab The objects displayed in the navigation tab The fields displayed in the highlights panel

Records in the recycle bin do NOT count against your organization's storage limits


Options are :

  • False
  • True (Correct)

Answer : True

Which of the following is an example of One-to-Many Relationships between Standard objects?


Options are :

  • Opportunities to Opportunity Products
  • Accounts to Contacts (Correct)
  • Contacts to Accounts
  • Contacts to Tickets

Answer : Accounts to Contacts

If the lead has a record type, the default record type of the new owner is assigned to records created during lead conversion.


Options are :

  • False
  • True (Correct)

Answer : True

When transferring leads to a queue open activities are also transferred?


Options are :

  • True
  • False (Correct)

Answer : False

Comment / Suggestion Section
Point our Mistakes and Post Your Suggestions