Salesforce Admin 301 Certification - Practice Paper Set 2

Is it possible to have Sidebar search enabled with Global Search?


Options are :

  • No (Correct)
  • Yes

Answer : No

If a Standard Object is Renamed, the Reports are Renamed based on the new label value


Options are :

  • True (Correct)
  • False

Answer : True

When transferring an account from one user to another, which of the following options are selectable? (Select all that apply)


Options are :

  • Transfer open activities
  • Transfer closed opportunities (Correct)
  • Transfer closed activities
  • Transfer closed cases (Correct)

Answer : Transfer closed opportunities Transfer closed cases

In which of the following edition you can create a Managed Package?


Options are :

  • Unlimited Edition
  • Full Test Sandbox
  • Developer Edition (Correct)
  • Professional Edition
  • Enterprise Edition

Answer : Developer Edition

The difference between an opportunity record type and a sales process is:


Options are :

  • The sales process controls all picklist fields
  • The record type controls the picklist fields
  • The sales process controls the stage field, the record type controls all other picklist fields (Correct)
  • The record type controls the stage field, the sales process controls all other picklist fields

Answer : The sales process controls the stage field, the record type controls all other picklist fields

What is the maximum number of records that return in a report without exporting the results?


Options are :

  • 3000
  • 4000
  • 3900
  • 2000 (Correct)
  • 5000
  • 6500

Answer : 2000

Select all which are true about Contacts Objects


Options are :

  • Can be associated with an Account
  • One Account can have multiple Contacts (Correct)
  • One contact can belong to multiple Accounts
  • Has to be associated with an Account (Correct)

Answer : One Account can have multiple Contacts Has to be associated with an Account

Which of the following SF applications enables organizations to speed and streamline all phases of sales?


Options are :

  • SF Automation (Correct)
  • SF ideas
  • SF Customer service and support
  • SF content

Answer : SF Automation

Which permission allows a user to create a new solution?


Options are :

  • Edit
  • Read
  • Delete
  • Create (Correct)

Answer : Create

A service portal user may close their cases using Suggested Solutions in the self service portal.


Options are :

  • True (Correct)
  • False

Answer : True

Which of the statements is/are true for data validation?


Options are :

  • Data Validation rules are not enforced when using API & import operations
  • Validation rules can be activated / deactivated by the user
  • Data Validation can enforce data integrity as well as make a field required in the page layout (Correct)
  • Data Validation can prevent duplication of records (Correct)
  • Data Validation run on the client machine after the user clicks the Save button

Answer : Data Validation can enforce data integrity as well as make a field required in the page layout Data Validation can prevent duplication of records

Which of the following statements is true about Dashboard Refreshes?


Options are :

  • Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per hour per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day. (Correct)
  • Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to four dashboard refreshes per hour per day; Enterprise Edition users can schedule up to two dashboard refresh per hour per day.
  • Your organization is limited to no more than 400 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per huor per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day.

Answer : Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per hour per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day.

Which is true about Salesforce Knowledge Sidebar for the Service Cloud Console?


Options are :

  • There is no such thing as Knowledge Sidebar.
  • After spring 11 release, console users automatically see a sidebar that displays titles of Salesforce Knowledge articles that may solve the case they're working on.
  • It automatically searches and returns articles from your knowledge base that match any of the words typed in the Subject of a case. (Correct)

Answer : It automatically searches and returns articles from your knowledge base that match any of the words typed in the Subject of a case.

Which file types can you use when exporting reports?


Options are :

  • You can not export a report. You can only email it.
  • PDF
  • Excel (.xls) (Correct)
  • Comma Delimited (.csv) (Correct)

Answer : Excel (.xls) Comma Delimited (.csv)

The Director of Sales wants a report that shows the trending performance of his sales reps. He would like to see the trend by month, with a review of the previous 6 months. Which report format would you use to create this custom report?


Options are :

  • The Tabular Report
  • The Summary Report
  • Matrix Report. (Correct)

Answer : Matrix Report.

The Director of Sales wants a report that shows the Opportunity pipeline for the current and next fiscal quarters. This report should be grouped by Sales Rep and Opportunity Stage. Which report format would you use to create this custom report?


Options are :

  • Matrix Report.
  • The Summary Report (Correct)
  • The Tabular Report

Answer : The Summary Report

A sales user wants to have edit access to opportunity but should not be able to import leads and should also be able delete accounts. Is it possible?


Options are :

  • No (accounts can never be deleted)
  • Yes(customize a custom profile)
  • No (as importing leads cannot be disabled)
  • Yes (customize a standard profile) (Correct)

Answer : Yes (customize a standard profile)

Which of the following are not standard objects?


Options are :

  • Job Applicants (Correct)
  • Opportunities
  • Campaigns
  • Accounts
  • Solutions

Answer : Job Applicants

The value in a Custom Field called Salary is 50,000. What would the formula, ISNUMBER (Salary_c), return


Options are :

  • Depends on the Users Locale D. 50.000
  • TRUE (Correct)
  • FALSE

Answer : TRUE

Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?


Options are :

  • Matrix (Correct)
  • Tabular
  • Summary

Answer : Matrix

When a record is deleted it sits in the recycling bin for 30 days


Options are :

  • True (Correct)
  • False

Answer : True

I can access a 'list view' of records by clicking on the leads, opportunities, or accounts tabs. I can also filter my list views so I can see exactly what I need.


Options are :

  • True (Correct)
  • False

Answer : True

Universally required fields always display on edit pages regardless of field-level security.


Options are :

  • False
  • True (Correct)

Answer : True

What should a system administrator consider before importing a set of records into Salesforce.


Options are :

  • The import file should include a record owner for each record (Correct)
  • Data should be de-duplicated in the import file prior to import (Correct)
  • Validation rules are not triggered when importing data using the import wizard
  • Currency field values will default to the personal currency of the record owner

Answer : The import file should include a record owner for each record Data should be de-duplicated in the import file prior to import

If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.


Options are :

  • True
  • False (Correct)

Answer : False

What can a Task do that an Email Alert Cannot do? Choose 2 answers.


Options are :

  • Email Alerts cannot track specific actions. (Correct)
  • Tasks cannot track specific actions
  • Tasks allow you to track the specific actions you plan to perform or have performed (Correct)
  • Email Alerts allow you to track the specific actions you plan to perform or have performed

Answer : Email Alerts cannot track specific actions. Tasks allow you to track the specific actions you plan to perform or have performed

Which is true about Storage Limits?


Options are :

  • Document tabs count against overall storage
  • Salesforce will not allow user to upload data (Correct)
  • Salesforce will allow a user to enter data up to 5% over capacity,

Answer : Salesforce will not allow user to upload data

User interface settings are global settings and apply to all users of an org.


Options are :

  • False
  • True (Correct)

Answer : True

Queues cannot be created on which Object in salesforce.com?


Options are :

  • Case
  • Lead
  • Account (Correct)
  • Custom Object

Answer : Account

If a field on page layout is required and is read-only on FLS, what would the user experience on UI?


Options are :

  • The user is not able to edit it because it is read only (Correct)
  • The user is able to enter value because it is required
  • The user is able to edit it but not able to save it
  • The user is not able to see it

Answer : The user is not able to edit it because it is read only

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