Salesforce Admin 301 Certification - Practice Paper Set 11

Unmanaged packages do not include locked components but can be upgraded?


Options are :

  • False (Correct)
  • True

Answer : False

Which of the following features is not available in Professional Edition?


Options are :

  • Multi-Currency
  • Account Sharing Rules
  • Big Deal Alert
  • Workflow (Correct)

Answer : Workflow

How can you ensure that a value is entered in a field?


Options are :

  • By defining pickup list values
  • By Field level security
  • By Setting property in page layout (Correct)
  • By creating a lookup field

Answer : By Setting property in page layout

Which statements are true about Cloud Scheduler?


Options are :

  • It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only.
  • Cloud Scheduler is now enabled by default for all organizations. (Correct)
  • You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages. (Correct)
  • Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method. (Correct)
  • Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting.

Answer : Cloud Scheduler is now enabled by default for all organizations. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.

What is required to create a new user?


Options are :

  • Locale Settings (Correct)
  • Role (Correct)
  • Profile - Standard or Custom (Correct)
  • Unique Username in email format. (Correct)

Answer : Locale Settings Role Profile - Standard or Custom Unique Username in email format.

Mass Mail Contacts option doesn't appear under the Tools section in the Contacts tab, what could have caused this?


Options are :

  • Email is unchecked for that profile in FLS (Correct)
  • The user Role is insufficient to view this tool
  • Mass mail is not enabled for the profile. (Correct)
  • This is a bug and must be escalated
  • Mass mail is not checked in FLS

Answer : Email is unchecked for that profile in FLS Mass mail is not enabled for the profile.

The first approval step in a process specifies the action to take if a record does not advance to that step.


Options are :

  • False
  • True (Correct)

Answer : True

With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.


Options are :

  • True (Correct)
  • False

Answer : True

A virtual storage that can be used to group on criteria such as skill requirements, product categories, customer types or service levels is called a:


Options are :

  • Case Assignment Rule
  • Solutions Queue
  • None of the above
  • Case Queue (Correct)

Answer : Case Queue

A lead has been converted. Where can we find the campaigns associated with it? Select 2.


Options are :

  • Contact campaign related list (Correct)
  • Campaign related list on account
  • Campaign history list
  • Opportunity campaign related list (Correct)
  • Campaign history report

Answer : Contact campaign related list Opportunity campaign related list

What is the maximum number of values you can have in a picklist?


Options are :

  • 1
  • 500 (Correct)
  • 2
  • 250
  • 600

Answer : 500

Documents count toward Data Storage.


Options are :

  • True
  • False (Correct)

Answer : False

Use a picklist to filter the values of one picklist based on the value of another picklist.


Options are :

  • Controlling (Correct)
  • Multi-select
  • Dependent
  • Independent

Answer : Controlling

What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?


Options are :

  • He is not able to see the Opportunity Record (Correct)
  • He still sees the Opportunity record
  • This case can never arise

Answer : He is not able to see the Opportunity Record

All fields on the Approval page layout are available to view on the Approval History related list


Options are :

  • False (Correct)
  • True

Answer : False

Which of the following Email Template cannot be used to send a mass email?


Options are :

  • Visual force (Correct)
  • Text
  • HTML with Letterhead
  • Custom HTML

Answer : Visual force

When you Delete a lead from a campaign, it deletes the lead record itself.


Options are :

  • False (Correct)
  • True

Answer : False

Recent Item and Look up Hover Views use the:


Options are :

  • Related Lists
  • Edit Page
  • Sidebar (Correct)
  • List Views

Answer : Sidebar

Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows:


Options are :

  • Hide Details and Add Events (Correct)
  • Show Details
  • Hide Details
  • Show Details and Add Events

Answer : Hide Details and Add Events

Customizable Forecasting cannot be enabled for use with Custom Fiscal Years


Options are :

  • True
  • False (Correct)

Answer : False

Which is the new type of Dashboard Chart to make entry in Spring'11 Release?


Options are :

  • Metric
  • Scatter (Correct)
  • Waterfall Chart
  • Organization Chart
  • Gauge

Answer : Scatter

A System Administrator followed the click path: Your Name ? Setup ? Customize ? Reports & Dashboards? User Interface Settings but found no option to enable the Report Builder Upgrade. Which statements could explain this scenario?


Options are :

  • They created their Salesforce Org after the Spring 11 release. Thus there is no need for the upgrade. (Correct)
  • There is no Report Builder Upgrade spring 11 just made it available to all profiles.
  • That is not the right click path to do the upgrade.
  • Another System Administrator had already enabled it. (Correct)

Answer : They created their Salesforce Org after the Spring 11 release. Thus there is no need for the upgrade. Another System Administrator had already enabled it.

Through the Web-to-Case function, how is that case associated with a contact?


Options are :

  • Account name
  • None of the above
  • Contact name
  • Contact email (Correct)

Answer : Contact email

Custom Web Tab may consist of all the following EXCEPT:


Options are :

  • An S-Control snippet
  • A URL that passes salesforce.com data like an organization's name (Correct)
  • A URL
  • An S-Control

Answer : A URL that passes salesforce.com data like an organization's name

An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?


Options are :

  • Edit on solution (Correct)
  • Create on solution
  • View on solution
  • Delete on solution

Answer : Edit on solution

What objects may be imported or updated using the Import Wizard? (check all that apply)


Options are :

  • Accounts (Correct)
  • Contact (Correct)
  • Opportunities
  • Leads (Correct)
  • Contract

Answer : Accounts Contact Leads

An S-Control may be used in all of the following ways EXCEPT:


Options are :

  • Custom Link
  • Import Wizard (Correct)
  • Custom Button
  • Dashboard Component

Answer : Import Wizard

How many other fields may a custom lead field be mapped to when converting a lead?


Options are :

  • Three custom fields (Correct)
  • One custom field
  • Custom lead fields cannot be mapped
  • Two custom fields

Answer : Three custom fields

What is true about Lead Assignment Rule?


Options are :

  • Users have visibility into the Lead Queues to which they are members
  • Contains Rule Entries, pre-defined business rules, that determine lead routing (Correct)
  • Virtual storage bin used to group leads based on criteria (e.g., industry, campaign)
  • Determines how Leads are automatically routed to User or Queue (Correct)

Answer : Contains Rule Entries, pre-defined business rules, that determine lead routing Determines how Leads are automatically routed to User or Queue

Which objects can be customized for history tracking?


Options are :

  • Solutions, Cases, Leads and Opportunities
  • Cases, Leads, Solutions, Contracts, and Custom Objects (Correct)
  • Opportunities, Leads, and Contracts
  • Campaigns, Contracts, Custom Objects, and Solutions

Answer : Cases, Leads, Solutions, Contracts, and Custom Objects

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