Salesforce ADM-201: Administration Essentials Cert Set 24

What are two sources from which cases can be created?


Options are :

  • Web-to-Lead
  • Web-to-Web
  • Email-to-Case (Correct)
  • Connect for Outlook (Correct)

Answer : Email-to-Case Connect for Outlook

What can a Task do that an Email Alert Cannot do? Choose 2 answers.


Options are :

  • Tasks allow you to track the specific actions you plan to perform or have performed (Correct)
  • Email Alerts cannot track specific actions. (Correct)
  • Email Alerts allow you to track the specific actions you plan to perform or have performed
  • Tasks cannot track specific actions

Answer : Tasks allow you to track the specific actions you plan to perform or have performed Email Alerts cannot track specific actions.

What can a user do an account record that has been manually shared read/write with him/her? (Select 2)


Options are :

  • View the account (Correct)
  • Edit the account (Correct)
  • Transfer the account
  • Delete the account
  • Share it to other users

Answer : View the account Edit the account

What can an administrator customize for the Service Cloud console?


Options are :

  • Whether the record opens as a primary tab or subtab (Correct)
  • The fields displayed in the highlights panel (Correct)
  • The interaction log fields displayed for objects without an Activity History related list
  • Whether the SoftPhone displays in the footer or sidebar
  • The objects displayed in the navigation tab (Correct)

Answer : Whether the record opens as a primary tab or subtab The fields displayed in the highlights panel The objects displayed in the navigation tab

What can an agent do when resolving a case? Choose 2 answers


Options are :

  • Email articles to a customer (Correct)
  • Create an article upon closing a case (Correct)
  • Assign data categories to a case
  • Attach only one article to a case

Answer : Email articles to a customer Create an article upon closing a case

What can be reviewed using the process visualizer?


Options are :

  • Sales Processes
  • Approval Processes (Correct)
  • Support Processes
  • Workflow Rules

Answer : Approval Processes

What can stop a scheduled report-dashboard run?


Options are :

  • The report is scheduled for every week
  • There is another report to be run 15 mins before that
  • The running user does not have access to the dashboard folder (Correct)
  • The report is saved in a folder you do not have access to

Answer : The running user does not have access to the dashboard folder

What can users do when Chatter feed tracking is enable for dashboards? Choose 2 answers.


Options are :

  • Follow files and links for a dashboard.
  • Follow posts and comments for a dashboard. (Correct)
  • Follow posts and comments for the dashboard source reports. (Correct)
  • Auto-follow dashboards created by the user.

Answer : Follow posts and comments for a dashboard. Follow posts and comments for the dashboard source reports.

What data can you request for in the weekly data export?


Options are :

  • Only account data
  • Only report data
  • Accounts, opportunities, contacts, cases and solutions
  • All organization data (Correct)

Answer : All organization data

What determines a unique User Record?


Options are :

  • User Name (Correct)
  • Standard Profile
  • Custom Profile
  • User Role

Answer : User Name

What determines the suggested criteria for lookup filter?


Options are :

  • Previously used filter criteria (Correct)
  • Organization Wide Defautl settings
  • The current application schema
  • A survey taken when enabling this feature

Answer : Previously used filter criteria

What do you need to specify when you schedule a report?


Options are :

  • You need user with Marketing Profile to "Schedule Reports"
  • You need user permission to "Schedule Reports"
  • You need user to have a Manager Role
  • Click Run Report and choose Schedule Future Runs... from the drop-down button. (Correct)

Answer : Click Run Report and choose Schedule Future Runs... from the drop-down button.

What does a Profile Control?


Options are :

  • Access to Application (Correct)
  • Record Type Access (Correct)
  • Permissions (Correct)
  • Data Visibility
  • Hours of IP Address (Correct)

Answer : Access to Application Record Type Access Permissions Hours of IP Address

What does a profile control?


Options are :

  • Tasks that users can perform on records they access (Correct)
  • Relationship between two objects
  • View of records that users access (Correct)
  • Fields available for view in related lists

Answer : Tasks that users can perform on records they access View of records that users access

What does the dashboard snapshot on the Home Page display?


Options are :

  • Only the dashboard determined by the System Administrator
  • You cannot display a dashboard on the Home Page
  • The first two rows of any of your available dashboards
  • The first row of any available dashboards (Correct)
  • The Complete Dashboard set by the User himself

Answer : The first row of any available dashboards

What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?


Options are :

  • Auto Response Rules
  • Assignment Rules
  • Web-to-Lead (Correct)
  • Escalation Rules

Answer : Web-to-Lead

What happens when a user clicks on the Create New Apps option present in the List of Apps section?


Options are :

  • User is taken to a Create new App Page in salesforce.com
  • User is taken to App Exchange
  • User is taken to developer.force.com page (Correct)
  • None of the above

Answer : User is taken to developer.force.com page

What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?


Options are :

  • He still sees the Opportunity record
  • He is not able to see the Opportunity Record (Correct)
  • This case can never arise

Answer : He is not able to see the Opportunity Record

What happens when an email is sent to a customer from a case?


Options are :

  • Case hierarchy is reset
  • Case escalation is reset (Correct)
  • Case escalation rules are deleted
  • Case assignment rules are deleted

Answer : Case escalation is reset

What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?


Options are :

  • A new account and contact will be created with different Salesforce I
  • You can choose to update the existing account and contact. (Correct)
  • The records will automatically update.
  • The conversion will fail.
  • The account and contact will automatically be overwritten

Answer : You can choose to update the existing account and contact.

What happens when you delete a custom field?


Options are :

  • Custom fields cannot be deleted
  • The field and its data are permanently deleted
  • The data in the field is saved and the field is permanently deleted
  • The field appears in deleted list from where it can be undeleted (Correct)

Answer : The field appears in deleted list from where it can be undeleted

What happens when you delete an object that is related to a junction object by a lookup relationship?


Options are :

  • The junction object is deleted
  • The related fields in the junction object is deleted (Correct)
  • The master records are deleted
  • The intersection object is deleted

Answer : The related fields in the junction object is deleted

What happens when you delete an object that is related to a junction object by a lookup relationship?


Options are :

  • The junction object is deleted
  • The related field in the junction object is deleted (Correct)
  • The master records are deleted
  • The intersection object is deleted

Answer : The related field in the junction object is deleted

What information does the Company Profile Hold?


Options are :

  • Language, Locale, and Time Zone (Correct)
  • Licenses, Storage and Used Space (Correct)
  • Fiscal Year (Correct)
  • Forecasting
  • None of the above

Answer : Language, Locale, and Time Zone Licenses, Storage and Used Space Fiscal Year

What information may be updated on the Company Profile?


Options are :

  • Language, Locale, and Time Zone (Correct)
  • Fiscal Year (Correct)
  • Primary Contact and Address Information (Correct)
  • Forecasting
  • All of the above

Answer : Language, Locale, and Time Zone Fiscal Year Primary Contact and Address Information

What is a Dashboard made of?


Options are :

  • Tables (Correct)
  • Summary Reports (Correct)
  • Charts
  • Gauges (Correct)

Answer : Tables Summary Reports Gauges

Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time. How can an Administrator accomplish this?


Options are :

  • Create a custom email template for invitations that displays your compant logo
  • Add a company logo to meeting requests in Salesforce (Correct)
  • Create an external integration with Google calendar using Sites
  • Enable Chatter to allow reps to Communicate with customers

Answer : Add a company logo to meeting requests in Salesforce

Universally required fields always display on edit pages regardless of field-level security.


Options are :

  • True (Correct)
  • False

Answer : True

Unmanaged packages do not include locked components but can be upgraded?


Options are :

  • True
  • False (Correct)

Answer : False

Up to 25 custom lookup fields can be defined per object.


Options are :

  • True (Correct)
  • False

Answer : True

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