Salesforce ADM-201: Administration Essentials Cert Set 20

Which of following is granted by the Manage Cases Permission (Select all that apply)?


Options are :

  • Set support business hours (Correct)
  • Edit the Support settings (Correct)
  • Set up Email-to-Case (Correct)
  • Mass Transfer Cases (Correct)
  • Create,Edit, and Delete custom fields on the Case Object

Answer : Set support business hours Edit the Support settings Set up Email-to-Case Mass Transfer Cases

Which of following is granted by the Manage Territories Permission (Select all that apply)?


Options are :

  • Create and edit territories (Correct)
  • Add and remove users from territories (Correct)
  • Create and Edit Forecasts
  • Create and edit account assignment rules (Correct)
  • Manually assign accounts to territories (Correct)
  • Configure organization-wide territory management settings (Correct)

Answer : Create and edit territories Add and remove users from territories Create and edit account assignment rules Manually assign accounts to territories Configure organization-wide territory management settings

Which of the field types cannot be used as an External Id?


Options are :

  • Text Field
  • Number Field
  • Picklist Field (Correct)
  • Email Id Field

Answer : Picklist Field

Which of the following are actions triggered by workflow rules?


Options are :

  • Email (Correct)
  • Task (Correct)
  • Field update (Correct)
  • Record update
  • Record creation
  • Outbound message G. Time trigger (Correct)

Answer : Email Task Field update Outbound message G. Time trigger

Which of the following are enhancements included in the Spring 11 release?


Options are :

  • All profiles get access to the report builder by default. (Correct)
  • The old report wizard is totally phased out.
  • Group and Professional Edition organizations can use report builder. (Correct)
  • You get scatter charts, a new chart type for reports. (Correct)
  • Chatter feed posts now has a "like" option.

Answer : All profiles get access to the report builder by default. Group and Professional Edition organizations can use report builder. You get scatter charts, a new chart type for reports.

Which of the following are formats that you can use for creating a custom report? (A)Hierarchical (B) Matrix (C) Summary (D) Tabular


Options are :

  • A, B, C
  • B, C, D (Correct)
  • A, C, D
  • A, B, D

Answer : B, C, D

Which of the following are new features on Chatter tab?


Options are :

  • Like
  • @Mention
  • Live Updates
  • All of the Above (Correct)

Answer : All of the Above

Which of the following are not controlled by the Page layouts?


Options are :

  • Custom Fields
  • Sections
  • Related List
  • Custom Button
  • Validation Rule Error message (Correct)

Answer : Validation Rule Error message

Which of the following are not standard objects?


Options are :

  • Opportunities
  • Solutions
  • Job Applicants (Correct)
  • Accounts
  • Campaigns

Answer : Job Applicants

Which of the following are options when transferring accounts (Multiple correct answers)


Options are :

  • Transfer open opportunities (Correct)
  • Transfer closed opportunities (Correct)
  • Transfer closed cases (Correct)
  • Transfer open cases (Correct)
  • Keep Account Teams (Correct)
  • Transfer custom objects

Answer : Transfer open opportunities Transfer closed opportunities Transfer closed cases Transfer open cases Keep Account Teams

Which of the following are part of the Service Cloud offering?


Options are :

  • Opportunities
  • Knowledge (Correct)
  • Entitlements (Correct)
  • Campaigns
  • Quotes

Answer : Knowledge Entitlements

Which of the following are possible with a Master-Detail-Relationship (Multiple Correct Answers):


Options are :

  • You can create a Master-Detail Relationship field on a Custom object that references as a Standard Object (Correct)
  • You can create a Master-Detail Relationship between two standard objects?
  • You can created a Master-Detail Relationship between two Custom Objects? (Correct)

Answer : You can create a Master-Detail Relationship field on a Custom object that references as a Standard Object You can created a Master-Detail Relationship between two Custom Objects?

Which of the following are reasons for creating a Validation Rule?


Options are :

  • A, B, C & D
  • A, B, & D
  • A, B, & C (Correct)
  • A, C & D

Answer : A, B, & C

Which of the following are setting options for the User Interface?


Options are :

  • Enable Collapsible Sections (Correct)
  • Show Quick Create (Correct)
  • Show customer Sidebar Components on All Pages (Correct)
  • Transfer all Open Opportunities
  • Enable Drag-and-drop scheduling on List Views (Correct)

Answer : Enable Collapsible Sections Show Quick Create Show customer Sidebar Components on All Pages Enable Drag-and-drop scheduling on List Views

Which of the following are setting options for the User Interface?


Options are :

  • Enable Collapsible Sections (Correct)
  • Show Quick Create (Correct)
  • Show customer Sidebar Components on All Pages (Correct)
  • Transfer all Open Opportunities
  • Enable Drag-and-drop scheduling on List Views (Correct)

Answer : Enable Collapsible Sections Show Quick Create Show customer Sidebar Components on All Pages Enable Drag-and-drop scheduling on List Views

Which of the following are standard Salesforce applications?


Options are :

  • Ideas (Correct)
  • Campaigns
  • Administration
  • Call Center (Correct)
  • Sales Center

Answer : Ideas Call Center

Which of the following are standard Salesforce applications? (Select all that apply)


Options are :

  • Ideas (Correct)
  • Campaigns
  • Administration
  • Call Center (Correct)
  • Sales Center

Answer : Ideas Call Center

Which of the following are true about formula fields?


Options are :

  • They are read-only (Correct)
  • They will not display on record edit pages (Correct)
  • They will not display on record detail pages
  • They are not searchable (Correct)
  • They will not display on reports

Answer : They are read-only They will not display on record edit pages They are not searchable

Which of the following are true about List Views?


Options are :

  • Save list views for future use. (Correct)
  • Specify which groups of users have access to the list view. (Correct)
  • Print list views. (Correct)
  • Follow records and view related Chatter posts. (Correct)
  • Export List View data to Excel
  • All of the above

Answer : Save list views for future use. Specify which groups of users have access to the list view. Print list views. Follow records and view related Chatter posts.

Which of the following are true about mapping fields for lead conversion (Multiple correct answers):


Options are :

  • You can map between text and picklist fields (Correct)
  • You can map Number, Currency, or Percentage fields of differing lengths.
  • You can map Text or Text Area to long text area fields (Correct)
  • You cannot map auto-number fields to fields of type Text or Text Area
  • You can map auto-number fields to Picklists (Correct)
  • If you change the data type of any custom field user for lead conversion, that lead field mapping will be deleted. (Correct)

Answer : You can map between text and picklist fields You can map Text or Text Area to long text area fields You can map auto-number fields to Picklists If you change the data type of any custom field user for lead conversion, that lead field mapping will be deleted.

Which of the following are true about Master/Detail relationship in custom objects?


Options are :

  • Sharing is inherited from parent (Correct)
  • Child needs to be manually deleted when parent is deleted
  • Only child fields are available for reporting
  • Lookup field child is required (Correct)

Answer : Sharing is inherited from parent Lookup field child is required

Which of the following are true about the Default Division field on the User object?


Options are :

  • Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division. When users create records related to an account or other record that already has a division, the new record is assigned to the existing records division; the default division is not used. This setting restricts the user from viewing or creating records in other divisions. Users cannot change their division. Available only in organizations that use divisions to segment their data.
  • Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division. When users create records related to an account or other record that already has a division, the new record is assigned to the existing records division; the default division is not used. This setting does not restrict the user from viewing or creating records in other divisions. Users cannot change their division. Available only in organizations that use divisions to segment their data. (Correct)
  • Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division. When users create records related to an account or other record that already has a division, the new record is assigned to the existing records division; the default division is not used. This setting does not restrict the user from viewing or creating records in other divisions. Users can change their division at any time. Available only in

Answer : Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division. When users create records related to an account or other record that already has a division, the new record is assigned to the existing records division; the default division is not used. This setting does not restrict the user from viewing or creating records in other divisions. Users cannot change their division. Available only in organizations that use divisions to segment their data.

Which of the following are true about the field type "Text Area(Long)" ?


Options are :

  • 1) Maximum length of 32,000 chars. 2) Any length from 0 to 32,000 chars. is allowed 3) Line breaks do not count towards the max length of the field 4) This data type is not available for activities or products on opportunities
  • 1) Maximum length of 3200 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks do not count towards the max length of the field 4) This data type is not available for activities or products on opportunities
  • 1) Maximum length of 32,000 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks count towards the max length of the field 4) This data type is available for activities or products on opportunities
  • 1) Maximum length of 32,000 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks count towards the max length of the field (Correct)

Answer : 1) Maximum length of 32,000 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks count towards the max length of the field

Which of the following are true about Web-to-Lead:


Options are :

  • Salesforce CRM runs field validation rules before creating records (Correct)
  • All required fields must have a value before a record can be created (Correct)
  • The format for date and currency fields captured online is taken from the users browser settings

Answer : Salesforce CRM runs field validation rules before creating records All required fields must have a value before a record can be created

Which of the following can be done on the Activity Settings page at Your Name | Setup | Customize | Activities | Activity Settings?


Options are :

  • Enable Group Tasks. (Correct)
  • Mass transfer activities.
  • Enable Email Tracking. (Correct)
  • Show Event Details on Multi-User Calendar View. (Correct)
  • Enable Email Attachements.
  • Change the Activities page layout.

Answer : Enable Group Tasks. Enable Email Tracking. Show Event Details on Multi-User Calendar View.

Which of the following can be used to create a back up of data from Salesforce?


Options are :

  • Weekly Data Export (Correct)
  • Data Loader (Correct)
  • Import Wizard
  • Reports (Correct)
  • Dashboards

Answer : Weekly Data Export Data Loader Reports

Which of the following can NOT be edited on the Page Layout Editor?


Options are :

  • Field positions
  • Buttons
  • Page sections
  • Related lists
  • Picklist values (Correct)

Answer : Picklist values

Which of the following can NOT be used to customize your Home Page?


Options are :

  • Company logo (Image)
  • Dashboard Snapshot
  • Custom Links
  • Custom Formula Field (Correct)

Answer : Custom Formula Field

Which of the following cannot be done by a user to records owned by others when the organization wide default is set to Read / Write to an object?


Options are :

  • Add related records
  • Search Records
  • Delete records (Correct)
  • Change ownership (Correct)
  • Report on records
  • Edit details on records

Answer : Delete records Change ownership

Which of the following cannot be on the controlling side of the Dependent Picklist?


Options are :

  • Checkbox
  • Custom Picklist
  • Standard Picklist
  • Multi Select Picklist (Correct)

Answer : Multi Select Picklist

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