STI-884 SOCA Sales Small & Medium Businesses Exam Set 2

Which best represents Siemens' vision for the unification of the various types of communicationsin enterprises?


Options are :

  • Open Communications
  • Unified Communications
  • LifeWorks (Correct)
  • OpenPath

Answer : LifeWorks

Which options offered by Siemens Open Communications solutions help reduce costs of travel,conferencing, and relocation? (Choose two)A. SIP to integrate with third-party communication solutionsB. OpenScape Office to collaboratewith customers and colleaguesC. IP networking solutionsto consolidate infrastructureD. OpenScape Video to provide video conferencing


Options are :

  • B,D (Correct)
  • A,D
  • B,C
  • A,C

Answer : B,D

What is an important part of the sales qualification process?



Options are :

  • Ensuring faster decision making for outstanding customer service.
  • Understanding the psychological drivers of the business owner or manager. (Correct)
  • Predicting that the size of the small and medium sized business market for communications is stable.
  • Enabling employees to remain connected whilst out of office.

Answer : Understanding the psychological drivers of the business owner or manager.

Which best describes the OpenPath model?



Options are :

  • How to maximize the lifetime values of solutions and services that you provide to your customers.
  • How your customers can move their communications environment from where it is today to where they need it to be. (Correct)
  • How Siemens' solutions can affect the operating costs and sales of your customers.
  • How to decide which products fit your customers' profile.

Answer : How your customers can move their communications environment from where it is today to where they need it to be.

Which factor affects small and medium sized businesses' ability to make informed decisions abouttechnology?



Options are :

  • Lack of market knowledge.
  • Customer segmentation.
  • Lack of dedicated IT staff. (Correct)
  • Unclear business strategy.

Answer : Lack of dedicated IT staff.

Which is an indicator for opportunity if your prospect is a Value Chief?


Options are :

  • The prospect is moving to a new, more cost-effective office space.
  • The prospect has a PC network upgrade planned for implementing a new application
  • The prospect is investigating productivity features to make the business more efficient.
  • The prospect is interested in IP technology but is uneasy about a large initial investment. (Correct)

Answer : The prospect is interested in IP technology but is uneasy about a large initial investment.

Which are the key reasons that there is a huge shift in the type of technology that small andmedium sized businesses are adopting and are spending money to change their telephonesystems? (Choose three)A. Personal Mobility.B. Corporate Excellence.C. Cost Control.D. Productivity.


Options are :

  • B,A,D
  • B,C,D
  • A,B,C
  • A,C,D (Correct)

Answer : A,C,D

How do Siemens Unified Communications solutions facilitate easy growth and expansion for yourcustomers?


Options are :

  • Customers can buy the capabilities that they need now and activate new capabilities with "license keys" when they are ready in the future. (Correct)
  • Customers can maximize the lifetime value of the solutions and services that you provide them.
  • Customers can implement solutions that need a dedicated team to maintain and update frequently.
  • Customers need to replace their existing applications with new applications.

Answer : Customers can buy the capabilities that they need now and activate new capabilities with "license keys" when they are ready in the future.

Which best describes the Optimize customers under OpenPath?


Options are :

  • Customers who want to make operational cost savings with minimal change to their current infrastructure and systems. (Correct)
  • Customers who want to focus around the implementation of new applications and solutions in their own right.
  • Customers who will make specific investments in upgrading some elements if the business case is right.
  • Customers who want to replace the older systems with new unified communication solutions.

Answer : Customers who want to make operational cost savings with minimal change to their current infrastructure and systems.

Which best describes Open Service Delivery in Open Communications?


Options are :

  • Providing innovative business continuity service to your customer.
  • Replacing voice and data infrastructure with new Unified Communications solutions.
  • Enabling integration of mobile communication and location independence across networks.
  • Implementing Open Communications in a wide variety of forms, including Managed and Hosted Services. (Correct)

Answer : Implementing Open Communications in a wide variety of forms, including Managed and Hosted Services.

Which are the basic components of a Siemens Unified Communication solution? (Choose three)A. OpenScape OfficeB. DECT or Wireless LAN systemsC. Connectivity gatewaysD. Comscendo Voice


Options are :

  • A,C,D (Correct)
  • A,B,D
  • A,B,C
  • B,C,D

Answer : A,C,D

Which best describes Siemens' mobility solutions?



Options are :

  • The solutions make your customers' sales people more contactable and productive by providing them access to the required resources. (Correct)
  • The solutions help customers choose the right data networking vendor or operate a mixed data networking vendor policy.
  • The solutions help use the secure corporate data network to call overseas.
  • The solutions consolidate the infrastructure by providing disaster recovery.

Answer : The solutions make your customers' sales people more contactable and productive by providing them access to the required resources.

Which best describes corporate governance?



Options are :

  • It involves having the right communications services and solutions to help your customers respond faster to their own customers' demands.
  • It involves helping your customer acquire and retain customers by enhancing customer experience.
  • It involves enabling employees to work virtually, thereby reducing the organization's relocation costs.
  • It involves meeting regulatory requirements and mitigating risks at every level - through operations, data policies, and communications architecture. (Correct)

Answer : It involves meeting regulatory requirements and mitigating risks at every level - through operations, data policies, and communications architecture.

Which describe the motivations of a Transform customer? (Choose two)A. Business processes are specific solution ledB. Businessprocesses are architecture ledC. Lowest TCO, CapEx, and best CEBPD. Solution is ROI based


Options are :

  • B,D
  • A,D
  • B,C (Correct)
  • A,B

Answer : B,C

How do Siemens Open Communications solutions reduce operating costs? (Choose two)A. By increasing the number of employees.B. By simplifying infrastructure and costs.C. By ensuring that employees work from office.D. By increasing the efficiency of sales teams.


Options are :

  • A,B
  • B,C
  • B,D (Correct)
  • A,C

Answer : B,D

What does "Open" in Open Communications signify?


Options are :

  • Siemens provides Software Development Kits (SDKs) and Application Program Interfaces (APIs) that allow better and easier voice integration. (Correct)
  • Siemens Unified Communications solutions increase the operational costs due to complex technologies.
  • Siemens Unified Communications solutions require customers to buy the entire solution instead of the relevant solution elements.
  • Siemens Open Communications strategy is based on the Open Service Delivery principle.

Answer : Siemens provides Software Development Kits (SDKs) and Application Program Interfaces (APIs) that allow better and easier voice integration.

Which best describes how the Siemens' OpenScape Office solution helps the customer closesales faster?


Options are :

  • OpenScape Office applies the intelligence of presence technology and integrates easily with customer's sales applications. (Correct)
  • OpenScape Office helps customers save money by advocating making the most of existing infrastructure.
  • OpenScape Office helps you design disaster recovery options that suit your customer's budget.
  • OpenScape Office frees up the use of the customer's premises and helps them consolidate their existing real estate.

Answer : OpenScape Office applies the intelligence of presence technology and integrates easily with customer's sales applications.

Why is it critical for customers to have a cost-effective solution that meets the basic needs of smalland medium sized businesses?


Options are :

  • They want something that improves business growth by 30% annually.
  • They need support to help make communications services easier to understand and to promote internally.
  • They want something that works with their existing infrastructure, which is easy to set up and manage. They typically donít have the money to experiment on new technologies. (Correct)
  • A little more than half of small businesses now run a local area network, with 76% of these firms using a server-based network.

Answer : They want something that works with their existing infrastructure, which is easy to set up and manage. They typically donít have the money to experiment on new technologies.

Which best describes Siemens' model for migration to Unified Communications?


Options are :

  • OpenPath (Correct)
  • LifeWorks
  • Open Service Delivery
  • HiPath 3000

Answer : OpenPath

Which business objectives does the Siemens approach to Open Communications impact whileproviding business value to customers? (Choose two)A. Promoting employee competition.B. Reducing operation costs.C. Improving asset efficiency.D. Enhancing business knowledge.


Options are :

  • B,D
  • A,D
  • B,C (Correct)
  • A,B

Answer : B,C

Which application provides management reporting on telephone usage?


Options are :

  • RAD
  • Auto attendant
  • Voicemail
  • Call accounting/call logging (Correct)

Answer : Call accounting/call logging

What is a SIP trunk?



Options are :

  • A general term for different types of high-speed, high-bandwidth connections to the Internet.
  • A service provided over the Internet. (Correct)
  • A mobile phone to PABX adapter.
  • An un-contended link to an ISP for the Internet connection.

Answer : A service provided over the Internet.

Which network component acts as a central transmitter and receiver of WLAN radio signals?


Options are :

  • Hub
  • Bridge
  • Switch
  • Access point (Correct)

Answer : Access point

What are IDS used for? (Choose two)A. To monitor application layer traffic on the network.B. To detect different attacks and report them to a management station.C. To limit data traffic in a controlled way between different networks.D. To provide low cost, secure site-to-site connections.


Options are :

  • A,C
  • A,B (Correct)
  • A,D
  • B,C

Answer : A,B

What is a LAN?



Options are :

  • A computer network that covers a broad area.
  • A geographically-dispersed computer network that uses network devices such as routers.
  • A computer network not owned by any one organization but that exists under collective or distributed ownership and management.
  • A computer network that covers a small geographic area such as office building, school, or home. (Correct)

Answer : A computer network that covers a small geographic area such as office building, school, or home.

Which of the following are characteristics of WiMAX? (Choose two)A. Is a long-range system, covering many kilometers that typically uses licensed spectrum todeliver a point-to-point connection to the Internet from an ISP to an end user.B. Is a shorter range system that uses unlicensed spectrum to provide access to a network.C. Uses a mechanism based on setting up connections between the base station and the userdevice.D. Is the first packet-oriented data service that enables direct access to the Internet.


Options are :

  • A,B
  • B,D
  • A,D
  • A,C (Correct)

Answer : A,C

What are voice systems used for? (Choose three)A. To provide internal communication within the business without incurring any carrier or networkcharges.B. To ensure security of the transmitted data over unsecured infrastructure.C. To offer enhanced features, such as voicemail services, functionality such as conferencing, andproductivity gains to the users.D. To aggregate outgoing calls to the public network.


Options are :

  • A,C,D (Correct)
  • B,C,D
  • A,B,C
  • A,B,D

Answer : A,C,D

What is an operating system?


Options are :

  • A server that is hosted in a data center.
  • A software program that manages computer resources. (Correct)
  • A specific server or an appliance in the customer's network.
  • A software program that the user uses to read e-mail messages.

Answer : A software program that manages computer resources.

What is a DECT?


Options are :

  • A connection onto the customer's LAN to provide the interface for LAN connected telephones.
  • A standard for digital cordless telephones that provides telephone connection up to 100m from a base station. (Correct)
  • A simple two wire connection to standard telephones.
  • A simple telephone handset that typically does not include a display and any enhanced functions.

Answer : A standard for digital cordless telephones that provides telephone connection up to 100m from a base station.

What are the basic tasks of an operating system? (Choose three)A. Processing system data and user input.B. Controlling and allocating memory.C. Prioritizing system requests.D. Protecting input and output devices.


Options are :

  • A,C,D
  • B,C,D
  • A,B,D
  • A,B,C (Correct)

Answer : A,B,C

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