Issue : An Issue in Jira represent the piece of work in the project, it may anything which includes a Task, a Bug and a Story.
Issues typically represent the user requirements, software bugs and a feature, An issue may also contain the subtask, it can be assigned to and tracked by individually
Let us see how to create an issue:
First, Login to your Jira account using your credentials and then on the left corner you can see a "+" mark, just click on that, you are promoted to create an issue, then select the relevant project type and an issue type.
Here I selected Issue type as Epic for scrum project and then click on the Next, jira will take you to create issue page, fill required paths and click on the Create Button at the Bottom.
So you have created an issue called Epic1, just click on the Issue name you can see the details of that issue.
The same way you can also create a defect called Bug and also a story too.
And Once you are done with creating an issue you can search for the issue and you can see all the details. Any issues which are created may be a story, a Bug and a Task, During the course of the time, we need to check the status of the project.
Workflow: In Jira, there is a workflow, which is the main backbone of Jira, any issue which is created either it is a bug, epic or story is created is having a status that means we need to check whether it is closed or done or any developer is working on it or issue cannot be solved due to some blocker issue.so our project is configured here.
If the issue is resolved it will show you as done, if still, it is in progress then it will show you it is In Progress and if an issue is new and nobody is currently working on it, then it will show you as To Do
Priority : Priority tells Developer to fix the issue according to the range of priority ticket, that means If the priority is High, that means the developer needs to fix the issue first, let us say, there is a defect that user is unable to login and another one defect where the spelling of log in is incorrect.
So if you compare these two issues the first issue is on high priority and developer has to fix that issue first.
Assignee: Assignee is the one to whom we asked to work on it.
Reporter: Whos has reported this to the developer to solve the issue.
Comment: In the comment section you add any comment related to the issue and anything which is related to the project, challenges you are facing to solve these issues.
cloning an issue will create the duplicate of an issue within the same project, as it contains most of the same details from the original issue like summary, Affects, versions, and components except the details like comments, history, worklog, etc..
The cloned history can be linked to the original issue. Now let us see how to clone an issue step by step as follow:
Open the main page and click on the jira settings, you can see the product, projects, system, and issues.
click on the issues, then you can see issue type, just click on the issue type, on the right side you can see the issue with the project name and the summary as shown below.
So, on the right corner sude you will see three dots, just click on that, it will suggest you the different options like log time, add flog, move and clone.
Select the clone option, now the clone issue page will appear.
You can edit the cloning summary in case if you want to do that and click on the create, the cloned issue page will now be created as shown below.
To complete the work in a small time, we can divide the issues into smaller parts and assign them to the team members, we call it as a Subtask.
We can covert an issue to subtask as follow
Go to the main menu of Jira software and click on Issues and Filter then it will navigate you to Search Issues, click on that, it will show you all the issues which we are created.
Click on three dots(...) on the right corner, select the convert subtask under that.
The same way we have done converting an Issue to the Subtask, we can also convert a Subtask to an Issue.