JK0-802 CompTIA A+ Certification Exam Set 6

A user wishes to access their contacts from their Android phone. Which of the following methods will provide the MOST up-to-date contact information on the user’s phone on a daily basis?


Options are :

  • Download all their contacts in a .csv file and import them into the phone via a USB laptop connection.
  • Enable contact synchronization by setting up their email account on the phone. (Correct)
  • Enable Bluetooth and transfer the contacts from their laptop to the cell phone
  • Enable email synchronization and email the contacts to the user account for download

Answer : Enable contact synchronization by setting up their email account on the phone.

Which of the following BEST represents a security vulnerability of mobile devices? (Select TWO).

A. Unauthorized downloads

B. Viruses

C. Improper file permissions

D. Phishing

E. Theft


Options are :

  • C,D
  • A,B
  • D,E
  • B,E (Correct)

Answer : B,E

Which of the following mobile phone features redirects the screen orientation as the user turns their phone?


Options are :

  • Geotracking
  • GPS
  • Locator application
  • Gyroscope (Correct)

Answer : Gyroscope

A technician is called to assist a customer. The customer reports when they powered on the system, they heard a loud noise, saw a spark, and smelled a burning smell. Which of the following should the technician advise the customer to do FIRST?   


Options are :

  • Unplug the system from the power source (Correct)
  • Power on the system, to see if it happens again.
  • Immediately notify the fire department.
  • Turn off the circuit breaker to the building.

Answer : Unplug the system from the power source

A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to the hard disk drive. Which of the following would BEST help validate the diagnosis?   


Options are :

  • System information
  • Event viewer
  • SMART status (Correct)
  • POST card

Answer : SMART status

Which of the following devices is MOST likely to come standard with a solid state hard drive?


Options are :

  • Tablet (Correct)
  • Laptop
  • Storage server
  • Desktop PC

Answer : Tablet

The customer reports their PC freezes up every day around the same time. Which of the following utilities would be BEST to check for any error codes?   


Options are :

  • Performance Monitor
  • Event Viewer (Correct)
  • Task Scheduler
  • Windows Updates

Answer : Event Viewer

Which of the following is a new feature of iOS 5?


Options are :

  • Ability to run native PC applications
  • Ability to dual boot the Android OS
  • Ability to perform untethered updates (Correct)
  • Ability to perform iTunes backups

Answer : Ability to perform untethered updates

A user launches a software application on their Android tablet device. Once the software has loaded, the user reports that when turning the tablet to work the application in landscape mode, the software does not automatically adjust to landscape mode. Which of the following is the cause of the issue?


Options are :

  • The application was not developed to react to changes to the gyroscope (Correct)
  • The auto-adjust setting is not enabled in the operating system
  • The user did not switch the tablet to landscape mode
  • The tablet is running low on power and disabled landscape mode

Answer : The application was not developed to react to changes to the gyroscope

A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of the games appear correctly on the LCD TV. Which of the following is the MOST likely cause?


Options are :

  • The LCD TV response rate is not fast enough for gaming
  • The PC games cannot be run to an external display.
  • The LCD TV driver is not supported by the Windows operating system
  • The games do not support a 1920x1080 resolution (Correct)

Answer : The games do not support a 1920x1080 resolution

After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem? 


Options are :

  • Replace the RAID controller and boot.
  • Remove all drives and rebuild the array
  • Reinsert the drive and boot (Correct)
  • Plug the drive back in, the system will resume automatically

Answer : Reinsert the drive and boot

A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to resolve this issue? 


Options are :

  • Corona wire
  • Drum
  • Fuser (Correct)
  • Pickup roller

Answer : Fuser

A technician is working on a user’s PC. After testing the theory of the cause, which of the following  could the technician perform NEXT? (Select TWO).

A. Resolve issue

B. Inform user

C. New theory or escalate

D. Document issue

E. Verify system functionality   


Options are :

  • C,D
  • A,C (Correct)
  • A,E
  • A,B

Answer : A,C

After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause? 


Options are :

  • Overheating (Correct)
  • Power surges
  • APIPA addressing
  • RF interference

Answer : Overheating

A technician has upgraded an internal Wi-Fi card on a laptop and now the signal power to connect to a WAP is low. Which of the following is the MOST likely cause of the issue?


Options are :

  • The laptop’s battery is dead
  • The laptop’s memory is faulty
  • One of the antenna wires is unplugged (Correct)
  • WIFI card drivers are not installed

Answer : One of the antenna wires is unplugged

A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keyboard, possibly reaching other components inside the laptop. Which of the following should the technician do?   


Options are :

  • Let the end user know that they are responsible for replacing the keyboard
  • Replace the keyboard and clean the interior of the laptop if necessary (Correct)
  • Run the keyboard through a dishwasher cycle and dry thoroughly
  • Spray the sticky spots with compressed air and then scrape them off

Answer : Replace the keyboard and clean the interior of the laptop if necessary

When connecting a Bluetooth device to a mobile device, which of the following BEST describes the purpose of discovery mode?


Options are :

  • Allows a peripheral to be contacted by the mobile device (Correct)
  • Disconnects all devices and connects to the closest powered on device
  • Instructs the phone to seek out all nearby devices and connect to them
  • Allows two Bluetooth devices to connect to each other without a mobile device

Answer : Allows a peripheral to be contacted by the mobile device

Which of the following is the BEST definition of what an accelerometer does?


Options are :

  • Calculates the rotation of a device
  • Prolongs battery life
  • Measures velocity in a given direction (Correct)
  • Makes the device run with more speed

Answer : Measures velocity in a given direction

Which of the following explains why a tablet OS loads quicker than a laptop OS?


Options are :

  • A SATA drive loads data much faster than an IDE drive
  • A SSD drive loads data much faster than a SATA drive. (Correct)
  • A tablet has a smaller circuit board than a laptop.
  • A tablet requires less power to operate than a laptop

Answer : A SSD drive loads data much faster than a SATA drive.

A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem? 


Options are :

  • Running a full DEFRAG on the system
  • Clearing the Windows Update download cache entirely (Correct)
  • Clearing the AppData temp folder entirely
  • Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website

Answer : Clearing the Windows Update download cache entirely

Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue? 


Options are :

  • Replace the toner
  • Replace the fuser
  • Use a maintenance kit (Correct)
  • Calibrate the printer

Answer : Use a maintenance kit

A company is looking to implement a simple security mechanism to prevent data loss in the event of misplaced company smartphones. Which of the following techniques, in combination, would provide this functionality? (Select TWO).

A. Synchronization of email, contacts, and calendar entries

B. Remote wipe

C. Remote radio disabling

D. Remote file backup

E. Auto password lock


Options are :

  • B,E (Correct)
  • C,D
  • A,B
  • B,C

Answer : B,E

A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user’s NEXT step in resolving this issue? 


Options are :

  • Switch the Work PC network from “Work” to “Home”
  • Configure Wake-on-LAN for the NIC on the Work PC.
  • Configure a firewall exception on the Home PC. (Correct)
  • Disable the Windows firewall on the Home PC.

Answer : Configure a firewall exception on the Home PC.

Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer? 


Options are :

  • RECOVER
  • REPLACE
  • COPY
  • NTBACKUP (Correct)

Answer : NTBACKUP

An administrator has taken steps to secure a SOHO wired network, but as a result the users report that they can no longer access the Internet but can still see other computers on the network. Which of the following would have caused this issue?


Options are :

  • Port 80 has been disabled (Correct)
  • Port 3389 has been enabled
  • MAC filtering has been enabled
  • LDAP has been disabled

Answer : Port 80 has been disabled

Which of the following BEST describes the Apple utility used with iOS devices to synchronize, upgrade, and restore to factory default if needed?


Options are :

  • iMac
  • Safari
  • Bluetooth
  • iTunes (Correct)

Answer : iTunes

A technician needs to configure their neighbor’s iPad. The neighbor wants to access their work email. The technician requires some information from their neighbor’s work IT department. Which of the following information does the technician need?


Options are :

  • Server and gateway
  • Server and domain (Correct)
  • IP address and domain
  • IP address and DNS

Answer : Server and domain

A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups? 


Options are :

  • Proxy redirect
  • Malware (Correct)
  • Phishing
  • Firmware

Answer : Malware

An Android smartphone is MOST likely to have which of the following types of user-accessible storage in contrast to a traditional laptop?


Options are :

  • Floppy
  • Hard drive
  • Flash (Correct)
  • ROM

Answer : Flash

Which of the following requires desktop software to synchronize contacts with the PC?


Options are :

  • A vehicle GPS device
  • iPhone (Correct)
  • Android tablet
  • Android

Answer : iPhone

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