JK0-802 CompTIA A+ Certification Exam Set 5

A user states that they are having a problem with their word processor on their laptop.

Whenever they attempt to type letters with their right hand, numbers and symbols show up instead.

Which of the following would address this issue? 


Options are :

  • Restore regional settings to default
  • Connect a full sized external keyboard
  • Switch to a standardized font
  • Toggle the function + num lock combination (Correct)

Answer : Toggle the function + num lock combination

A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this? 


Options are :

  • User Accounts
  • System
  • Folder Options (Correct)
  • Display

Answer : Folder Options

Which of the following steps would allow display output from a laptop to an external display? (Select TWO).

A. Press the appropriate Function Key combination

B. A second video card in the Express card slot

C. Disconnect the integrated display

D. Enabling second monitor in the Windows Display Settings

E. Loading external monitor drivers on the laptop


Options are :

  • A,D (Correct)
  • A,B
  • D,E
  • C,D

Answer : A,D

When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO).

A. A multimeter and a toner probe.

B. A large cloth to spread the screws and disassembled parts on.

C. A writing pad for documentation and a marker to label cables.

D. A manufacturerís technical manual for the model of the laptop.

E. A container with separated areas to store different size screws. 


Options are :

  • A,B
  • D,E (Correct)
  • C,D
  • A,E

Answer : D,E

A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the problem? 


Options are :

  • Network adapter driver needs to be updated
  • Duplicate IP exist on the network (Correct)
  • Bad network adapter
  • DHCP server needs to be rebooted

Answer : Duplicate IP exist on the network

While using a mapping program, which of the following functions shows the userís location on the map as well as movements on the map as they travel?


Options are :

  • Gyroscope
  • Geotracking
  • GPS (Correct)
  • Accelerometer

Answer : GPS

Which of the following allows a user to pinch zoom on an Android device?


Options are :

  • A trackball
  • Multi-touch (Correct)
  • Micro USB port
  • Accelerometer

Answer : Multi-touch

A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO).

A. SATA controller

B. CPU

C. Memory

D. Hard drive

E. Sound card 


Options are :

  • A,B
  • C,D
  • B,C (Correct)
  • C,D

Answer : B,C

A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur? 


Options are :

  • Distorted image (Correct)
  • Flickering image
  • No image on screen
  • Dead pixels

Answer : Distorted image

After installing a new printer the organization determines that there are problems printing images and very large files. Which of the following will MOST likely resolve the issue?   


Options are :

  • Install additional memory to the printer (Correct)
  • Update the drivers using WHQL drivers
  • Apply the latest OS service pack
  • Install additional memory to each computer

Answer : Install additional memory to the printer

Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?


Options are :

  • CRT
  • LED
  • Plasma (Correct)
  • LCD

Answer : Plasma

A SOHO user has asked a technician to configure email functionality with a desktop email client. Which of the following protocols needs to be configured so the user can send email to other users?


Options are :

  • SMTP (Correct)
  • POP3
  • SNMP
  • ICMP

Answer : SMTP

A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem? 


Options are :

  • Run System Restore, update antivirus program, and run an antivirus scan.
  • Remove all temporary files, turn off System Restore, update and run an antivirus scan. (Correct)
  • Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration.
  • Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.

Answer : Remove all temporary files, turn off System Restore, update and run an antivirus scan.

When putting a mobile device into airplane mode, which of the following features is typically disabled? (Select TWO).

A. Bluetooth

B. Multi-touch ability

C. Data encryption

D. Cellular data

E. Wireless


Options are :

  • D,E (Correct)
  • B,C
  • C,D
  • A,B

Answer : D,E

A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern to the activity. One drive in the array is likely failing and causing the read/write failures. Which of the following types of RAID is MOST likely in use? 


Options are :

  • RAID 1
  • RAID 0 (Correct)
  • RAID 10
  • RAID 5

Answer : RAID 0

A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT? 


Options are :

  • Run defrag (Correct)
  • Run CHKDSK
  • Manually erase all cookies
  • Go back to the latest restore point

Answer : Run defrag

A technician wants to ensure that email remains synchronized wirelessly between a smartphone, desktop and the email server. Which of the following should the smartphone email client support?


Options are :

  • Wi-Fi
  • Bluetooth
  • IMAP (Correct)
  • SSL

Answer : IMAP

A user states that their machine is taking much longer to boot than usual. Which of the following utilities would BEST allow a technician to limit what is launched at startup?   


Options are :

  • REGEDIT
  • DXDIAG
  • MSCONFIG (Correct)
  • APPWIZ.CPL

Answer : MSCONFIG

Which of the following describes the main difference between a laptop and a tablet?


Options are :

  • Tablets are typically not upgradeable (Correct)
  • There are no field serviceable parts
  • Tablets use solid state drives for storage
  • Tablets have a multi-touch interface

Answer : Tablets are typically not upgradeable

When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides the mail? (Select TWO).

A. Shared calendars

B. Archives

C. Global address list

D. Calendar

E. Address book


Options are :

  • B,C
  • C,D
  • D,E (Correct)
  • A,B

Answer : D,E

A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT?   


Options are :

  • Swap hard drive and rebuild array (Correct)
  • Reboot the server
  • Remove the hard drive and back up the data
  • Run CONVERT on the hard drive

Answer : Swap hard drive and rebuild array

A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice?


Options are :

  • Never use a power tool to remove screws from the case
  • Label the screws according to where they came from (Correct)
  • When working on the bottom of a laptop, always leave the screen open
  • Only perform the work on a plastic counter top

Answer : Label the screws according to where they came from

A user states they have to reset the date and time on their computer every day. Which of the following hardware needs to be replaced to resolve this issue? 


Options are :

  • Hard drive
  • Memory
  • CMOS battery (Correct)
  • Processor

Answer : CMOS battery

A technician is troubleshooting a customerís computer that will not turn on. The user stated that the computer was working fine until there was a thunderstorm the other night. Which of the following tools would the technician use to determine what is wrong with the computer? 


Options are :

  • Toner probe
  • POST card
  • Power supply tester (Correct)
  • Factory diagnostic CD

Answer : Power supply tester

A user reports that they are receiving intermittent BSOD error messages. Which of the following tools should a technician use to determine which hardware is failing? 


Options are :

  • POST card
  • Performance monitor
  • Memory diagnostics (Correct)
  • Loopback plug

Answer : Memory diagnostics

When comparing laptops and tablet PCs which of the following is true?


Options are :

  • Tablets typically use solid state drives (Correct)
  • Tablets typically have higher resolution displays
  • Laptops typically use touch screen displays
  • Laptops typically have a longer battery life

Answer : Tablets typically use solid state drives

A userís PC has four hard drives in a RAID setup. After a single drive fails, the system will no longer boot and even rescue disks cannot see or access the volume. Which of the following RAID types was the user MOST likely using?   


Options are :

  • 0 (Correct)
  • 6
  • 1
  • 5

Answer : 0

Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen?


Options are :

  • Locator service
  • Remote wipe (Correct)
  • Passcode lock
  • Login attempt restrictions

Answer : Remote wipe

A custom configured PC with a powerful processor, high-end video, upgraded audio, and increased cooling would be MOST suited to which of the following applications?


Options are :

  • Thin client
  • Thick client
  • Virtualization workstation
  • Gaming PC (Correct)

Answer : Gaming PC

A senior technician requests a diagnostic tool for checking external ports and connectors on computers and laptops. Which of the following tools would BEST accomplish this task? 


Options are :

  • Corona wire
  • Toner probe
  • Wireless locator
  • Loopback plugs (Correct)

Answer : Loopback plugs

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