JK0-017 CompTIA E2C Project+ Certification Practice Exam Set 11

A project manager has been assigned two team members who do not get along. On past projects they have proven very difficult to work with and are often at odds with one another. Which of the following conflict resolution techniques would be BEST to address this?


Options are :

  • Forcing (Correct)
  • Avoiding
  • Confronting
  • Compromising

Answer : Forcing

Management has asked you and Larry, another project manager, to create a plan to provide a smooth transition of the project resources when your projects end. Management wants to ensure that morale remains high in the projects and that project team members can easily move from one project to the next with little to no downtime between the project work. What plan does management want you and Larry to create?


Options are :

  • Compliance management plan
  • Resource management plan
  • Human resource plan
  • Staff release plan (Correct)

Answer : Staff release plan

A project manager decides to manage the threat of a particular risk through the purchase of an insurance policy. Which of the following risk response strategies is being applied?


Options are :

  • Mitigation
  • Avoidance
  • Transfer
  • Acceptance (Correct)

Answer : Acceptance

Management has asked to see your scope baseline. What is the scope baseline?


Options are :

  • The scope baseline is the project's scope statement.
  • The scope baseline is the project's WBS
  • The scope baseline is the project WBS and WBS dictionary.
  • The scope baseline is the project's scope statement, WBS, and WBS dictionary (Correct)

Answer : The scope baseline is the project's scope statement, WBS, and WBS dictionary

The change control board has approved a change to the scope of a project. Which of the following actions should the project manager take NEXT?


Options are :

  • Create a plan to implement the change (Correct)
  • Perform a probability and impact analysis on the change.
  • None
  • Obtain additional approval from the project sponsor
  • Discuss this change during the next status meeting.

Answer : Create a plan to implement the change

What term describes the time and costs associated with the loss of efficiency and productivity an organization experiences while the employees learn how to use the new solution when a technical deliverable is implemented?


Options are :

  • Learning curve (Correct)
  • Parkinson's Law
  • Efficiency focus
  • Regression analysis

Answer : Learning curve

Which of the following are the basic phases of a project? Each correct answer represents a complete solution. Choose all that apply.

A. Executing

B. Planning

C. Initiation

D. Budgeting

E. Monitoring and controlling

F. Closing


Options are :

  • B,C,D,E,F
  • A,C,D,E,F
  • A,B,C,D,E
  • A,B,C,E,F (Correct)

Answer : A,B,C,E,F

You are preparing the project scope for a new project and you need to establish boundaries for what the project is capable of doing for the estimated time and cost estimates. Which one of the following is the best example of a project boundary?


Options are :

  • The project team will create the software but the project must not take longer than six months to complete.
  • The project team will create the software but the project must not exceed more than $750,000.
  • The project team will create the software but the project must adhere to the industry standards.
  • The project team will create the software but the project team will not distribute the software. (Correct)

Answer : The project team will create the software but the project team will not distribute the software.

You are the project manager for your organization and have just created the project communications management plan. This plan defines all of the following except for which one?


Options are :

  • When the information is needed
  • Who needs what information
  • The modality the information is expected in
  • What type of resources the project will require (Correct)

Answer : What type of resources the project will require

You are the project manager for the NHQ Project for your organization. You are using rolling wave planning in this technical project to account for the changing nature of technology and the desire for fast, useable implementations. When are milestones typically created?


Options are :

  • Milestones are created at the end of each project execution phase
  • Milestones are created at the end of each project phase. (Correct)
  • Milestones are not created with rolling wave planning.
  • Milestones are created at the end of each planning phase.

Answer : Milestones are created at the end of each project phase.

You are the project manager of the GHG Project. This project has completed its project scope and the stakeholders have accepted the project deliverables. You're now ready to close the project.What is the only tool and technique available as part of the close project process?


Options are :

  • Close phase
  • Lessons learned documentation
  • Expert judgment (Correct)
  • Close project

Answer : Expert judgment

You are the project manager for the NHQ Project. This project requires that you install 140 copies of design software onto your department's computers. The vendor offers you a twenty percent discount on the software if your company will purchase 150 or more copies of the software. You communicate this offer with other departments in your firm to see if anyone else would need 10 copies of the software to save your project a significant amount of funds. What is this risk response called?


Options are :

  • Exploiting
  • Transference
  • Sharing (Correct)
  • Avoidance

Answer : Sharing

You have identified a new risk in your project that will like cause serious delays to your project completion date. What should you first do with the newly identified risk?


Options are :

  • Alert management to the delays the risk will likely cause the project schedule
  • Add the risk event to the project's risk register with any additional information you've discovered about the risk (Correct)
  • Ask for additional funds to be added to the project's contingency reserve to pay for the labor to offset the delay the risk will cause
  • Ask the project team and subject matters experts to perform quantitative risk analysis to confirm the impact of the risk event

Answer : Add the risk event to the project's risk register with any additional information you've discovered about the risk

Which of the following is the BEST way for an organization to obtain qualified vendors?


Options are :

  • Use the vendors with the closest location for easy access.
  • Use the established vendor approval process. (Correct)
  • Use the lowest priced vendors
  • Use the largest vendors with access to enhanced resources.

Answer : Use the established vendor approval process.

Two team members have been assigned to a specific project task. Neither can agree on how the task should be completed. Which of the following is the MOST likely cause of the problem?


Options are :

  • The team members have a personality conflict.
  • The work package was not clearly defined (Correct)
  • The team members have different management styles
  • The project manager provided an unrealistic schedule

Answer : The work package was not clearly defined

A project manager is new to an organization and is about to begin work on a $1,000,000 project. Which of the following would BEST help the project manager.


Options are :

  • Asking stakeholders what standards they consider important
  • Reviewing closure reports from previous projects within the organization (Correct)
  • Talking to other project managers who have been with the organization for a long time.
  • Developing a quality management plan.

Answer : Reviewing closure reports from previous projects within the organization

A project manager is conducting a root cause analysis with the project team. Which of the following tools should he utilized?


Options are :

  • Ishikawa diagram (Correct)
  • Network diagram
  • Gantt chart
  • Run chart

Answer : Ishikawa diagram

Which of the following occurs during a project kick-off meeting? (Select TWO).

A. Work performance Information Is established.

B. Risk analysis is performed.

C. Quality metrics are defined.

D. Project goals are communicated.

E. Roles and responsibilities of the project team are identified.


Options are :

  • A,D (Correct)
  • C,D
  • D,E
  • A,B

Answer : A,D

A project manager must initially address a performance issue with a project team member. Which of the following communication methods are BEST to use.


Options are :

  • Informal written communication
  • Informal verbal communication
  • Formal written communication
  • Formal verbal communication (Correct)

Answer : Formal verbal communication

Your project has 24 project stakeholders this week. Next week, your project will have 31 stakeholders due a teaming agreement with another company. How many more stakeholder communication channels will your project gain as a result of the teaming agreement?


Options are :

  • 465
  • 21
  • 189 (Correct)
  • 276

Answer : 189

You are the project manager for your organization and have an idea for a new project. You believe that the project will help your organization deliver products faster to your customers. In your organization, all projects must be approved by a committee that will determine the cost effectiveness of the solution, the need for the solution, the potential for return on investment, and the overall validity of the project. What is the board called?


Options are :

  • Organizational capital improvement board
  • Portfolio review board (Correct)
  • Technical review board
  • Change control board

Answer : Portfolio review board

Which of the following is a quantitative risk analysis tool or technique?


Options are :

  • Probability and Impact matrix
  • Risk register
  • Decision tree analysis (Correct)
  • Cause and effect diagram

Answer : Decision tree analysis

You are a project manager and must recognize the enterprise environmental factors that can affect your project. All of the following are considered to be examples of enterprise environmental factors except for which one?


Options are :

  • Working hours
  • Templates (Correct)
  • Government sanctions
  • Human resource policies

Answer : Templates

Which of the following steps should a project manager take to ensure the quality of project deliverables for a customer? (Select TWO).

A. The project manager should consult the project sponsor and customer to review the current quality requirements.

B. The project manager should request a peer review of the project to determine if it meets the customer quality standards.

C. The project manager should change the scope of the project to meet the customer expectations of quality standards.

D. The project manager should check the finished product to determine if it meets the customer quality standards.

E. The project manager should outsource to obtain the best resources for the project.


Options are :

  • C,D
  • D,E
  • A,D (Correct)
  • A,B

Answer : A,D

Two employees do not want to work with each other. The project manager tells the employees to perform the tasks or find other employment. Which of the following conflict resolution styles is being used?


Options are :

  • Forcing (Correct)
  • Accepting
  • Withdrawing
  • Compromising

Answer : Forcing

Which of the following documents graphically depicts the project team members and displays their interrelationship for a specific project?


Options are :

  • Project charter
  • Project scope statement
  • Project organization chart (Correct)
  • Project team directory

Answer : Project organization chart

A project manager is analyzing the network schedule to determine the early start and early finish dates as well as the late start and late finish dates, for each activity. The project manager is not taking into account any resource constraints. Which of the following methods is demonstrated In this scenario?


Options are :

  • Precedence Diagramming Method (PDM)
  • Critical Path Method (CPM) (Correct)
  • Arrow Diagramming Method (ADM)
  • Critical Chain Method (CCM)

Answer : Critical Path Method (CPM)

Gary is the project manager of the NHQ Project and this project is performing poorly.

Gary is currently $15,900 over budget and the project is running late by six weeks.

Management has decided to cancel this project due to the overall performance. What project management process group controls the cancellation of a project?


Options are :

  • Project initiation
  • Project monitoring and controlling
  • Project integration management
  • Project closing (Correct)

Answer : Project closing

You are the project manager for your organization. Your current project has 18 project team members throughout the United States. You'll be managing these remote team members through email, Web conferencing, and phone meetings. All of the following are things you must consider when you plan for project team management and meetings except for which one?


Options are :

  • Technology barriers
  • Time zones
  • Change management issues (Correct)
  • Nonverbal communication

Answer : Change management issues

A project team member informs the project manager that they have added functionality to enhance the product. The team member did not inform the project manager prior to making the change. Which of the following should the project manager do in this situation?


Options are :

  • Remove the team member from the team and assign them to another project.
  • Advise the team member that they cannot request future changes
  • Document the enhancement and send to the change control hoard. (Correct)
  • Remove all enhancements to the product and proceed as was originally stated

Answer : Document the enhancement and send to the change control hoard.

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