CompTIA PD1-001 PDI+ Beta Certification Practice Exam Set 28

When printing multiple sets of multi-page documents from a word processing application, a user wishes to collate the pages, so they select the collate feature in the device driver. However, the pages are not collated when printing has been completed. Which of the following might be the cause of the problem?


Options are :

  • Application settings are overriding the driver settings.
  • The wrong driver has been installed on the workstation.
  • The wrong media size was selected in the driver.
  • The duplex setting needs to be enabled in order to collate.

Answer : Application settings are overriding the driver settings.

An ink dispersion printer will not print a certain color. The technician observes the device turns on normally. The technician narrows down the issue to the ink supply, print head or purge unit. Which of the following troubleshooting methodology steps is being used in this scenario?


Options are :

  • Implement solution
  • Test or analyze
  • Document the solution
  • Isolation

Answer : Isolation

A common feature on a multimeter that can quickly determine shorts or opens is called:


Options are :

  • tone detection.
  • an ammeter.
  • a continuity beep.
  • a neon lamp.

Answer : a continuity beep.

Which of the following is the FINAL step when diagnosing a device?


Options are :

  • Observe and gather information on the symptom.
  • Establish a theory to the problem.
  • Prepare documentation of the solution.
  • Test and analyze the problem.

Answer : Prepare documentation of the solution.

FC0-U51 CompTIA IT Fundamentals Certification Exam Set 3

Which of the following terms can be applied to the usage of color management profiles?


Options are :

  • ICC
  • SMB
  • GDI
  • RAW

Answer : ICC

Which of the following is considered a network port?


Options are :

  • RS-232c
  • LPR
  • LPT
  • SCSI

Answer : LPR

Which of the following has the greatest color gamut?


Options are :

  • PC monitor
  • CMYK printer
  • LCD projector
  • The human eye

Answer : The human eye

A technician is troubleshooting a printing problem on a PCL driver that uses a standard TCP/IP port. The manufacturers technical hotline wants to analyze the print data sent from the print driver on the customers PC. The technician can capture this information by


Options are :

  • redirecting the output of the printer port to a folder on a laptop using a crossover cable connection to the customers PC.
  • redirecting the output of the printer port to a folder on the customers PC.
  • selecting the checkbox named Print to File on the print driver interface and then printing a document.
  • selecting the checkbox named Collate on the print driver interface and then printing a document.

Answer : selecting the checkbox named Print to File on the print driver interface and then printing a document.

A customer states that when printing black text documents from a word processing application on their color laser printer, it seems to print slower than the printer specification for monochrome printing and it also is decreasing the life counters on all their toner cartridges. Which of the following should the technician tell the customer to do to fix the problem?


Options are :

  • Verify their printer driver settings.
  • Reinstall the printer driver.
  • Create a new document.
  • Reinstall their application.

Answer : Verify their printer driver settings.

Which of the following is the next step after the technician has observed and gathered information on the symptoms of a failed device?


Options are :

  • Test and analyze the problem.
  • Establish a theory to the problem.
  • Document the solution.
  • Implement a theory for the problem.

Answer : Establish a theory to the problem.

CompTIA SY0-401 Security Certification Practice Exam Set 9

Al of the fol owing is necessary to know when installing a print driver on a computer EXCEPT:


Options are :

  • the IP address of the printer.
  • the type of physical connection between the PC and the printer
  • the MAC address of the printer.
  • the type of printer port created.

Answer : the MAC address of the printer.

A technician is troubleshooting a printing problem. The manufacturers technical hotline wants to know the print driver version in use on the customers PC. The version can be found:


Options are :

  • on the printer driver test page sent from the PC.
  • on the printers set-up webpage.
  • in the printer port settings located on the PC.
  • on the PC by running the IPCONFIG command.

Answer : on the printer driver test page sent from the PC.

When dealing with a customer in regards to a problem with paper feed orientation, which of the following is the MOST appropriate terminology to use for better understanding?


Options are :

  • Side to side
  • Top/bottom
  • Front/back
  • Landscape
  • Portrait

Answer : Landscape Portrait

The primary colors used on a color printer are:


Options are :

  • RGB
  • CMYK
  • Pantone.
  • SWOP

Answer : CMYK

The customer prints several different color documents. Each one is printed using the same print driver and application but some prints are lighter or darker than what the customer desires. Which of the following is the BEST action to take?


Options are :

  • Explain that the PC monitor is at fault, not the printer.
  • Explain that some printers do not provide consistent color output.
  • Train the customer to calibrate the device.
  • Train the customer how to use the color controls in the print driver.

Answer : Train the customer how to use the color controls in the print driver.

When scanning a photo, the process of sharpening wil increase the:


Options are :

  • contrast.
  • compression.
  • size of the file.
  • color reproduction.

Answer : contrast.

CompTIA IT Fundamentals (Exam FC0-U61) Practice Tests Set 1

When printing a color document, a technician observes that most colors on the print match what is shown on the monitor, but some do not. Which of the following could be responsible for this symptom?


Options are :

  • The gamut for each device is different.
  • The monitor needs to be calibrated.
  • The application cannot reproduce the color correctly.
  • The media is not the correct type for the printer.

Answer : The gamut for each device is different.

When scanning to a network folder, a technician receives an error message indicating the scan was unsuccessful. Which of the following could be the MOST likely cause of the error?


Options are :

  • Permissions for the folder are not set
  • Scanning is not enabled on the MFP
  • TWAIN driver is not installed
  • Incorrect LDAP server settings

Answer : Permissions for the folder are not set

A customer states that when they try to scan a particular type of invoice on their color laser MFD flatbed scanner, it always comes out with a complete yellow background. Any other text or image document is ok. Which of the following is the cause of this issue?


Options are :

  • The flatbed scanner is defective.
  • The document is detected as currency.
  • The scanner resolution is set too high.
  • The document is too small to scan.

Answer : The document is detected as currency.

Which of the following would be the MOST appropriate response to a client being upset about their device not working at a critical business time?


Options are :

  • Ask the client to calm down but explain there is no guarantee that the problem wil be solved today.
  • Apologize for the failure of the device and assure them the device will be operating as soon as possible.
  • Inform the customer there is no way of knowing when the device wil fail or when the device will be repaired.
  • Inform the customer that based on their description of the problem that it will be resolved in a very short time.

Answer : Apologize for the failure of the device and assure them the device will be operating as soon as possible.

A technician has removed the halogen heating lamp from the fusing unit. Which of the following sections of a multimeter would a technician use to test whether the lamps heating element is broken?


Options are :

  • Ohm meter
  • DC volt meter
  • Ammeter
  • Temperature probe

Answer : Ohm meter

When copying a document, a technician observes that the image on the copy is skewed. When printing an internal test page, the symptom does not occur. Which of the following components could contribute to this symptom?


Options are :

  • Print engine registration roller
  • Poor quality paper
  • Mirror alignment
  • Laser unit

Answer : Mirror alignment

CompTIA JK0-015 E2C Security+ Certification Practice Test Set 22

The printer suddenly stops printing for everyone in the office. Which of the following should be performed FIRST?


Options are :

  • Install another PC on the network and send a test print to the printer.
  • Perform a hard reset on the printers NIC.
  • Ping each office PC from the same printer cable.
  • Use a laptop with a crossover cable and send a test print to the printer.

Answer : Use a laptop with a crossover cable and send a test print to the printer.

The lubrication required for metal gears in a high heat environment is:


Options are :

  • the printer manufacturer specified lubricant for that application.
  • a lubricant with a high amount of carbon.
  • outlined on the application label of the lubrication.
  • a lubricant with a low amount of carbon.

Answer : the printer manufacturer specified lubricant for that application.

The MOST suitable wireless technology for use in a large office building is:


Options are :

  • 802.11x.
  • infrared.
  • Bluetooth.
  • CAT5

Answer : 802.11x.

A user experiences an error message when printing a document from a spreadsheet application, indicating the document cannot be printed. Another file using the same application can be printed successfully. Which of the following is the MOST likely cause of the problem?


Options are :

  • The print driver
  • The printer
  • The file
  • The application

Answer : The file

A customers PC cannot print to a network print device. The technician is able to connect to that device by using a crossover cable to a laptop. Which of the following is the MOST likely cause of the issue?


Options are :

  • Incorrect MAC address
  • Defective CAT5 cable
  • Incorrect default gateway
  • Defective device network card

Answer : Defective CAT5 cable

The customer is printing out color flyers they have created on their PC which includes several pictures taken with their digital camera. Some of the photographs printed on the same page are printing darker than others. Which of the following is the BEST action to take?


Options are :

  • Train the customer how to use the color controls in the print driver. This wil make the print whatever darkness or lightness the customer desires.
  • Explain the issue is normal when RGB is converted to CMYK. The camera is an RGB device and the printer is a CMYK device.
  • Train the customer to calibrate the device. This will make the device produce a consistent output.
  • Explain that the issue is in the document, not the printer. Each photograph needs to be color corrected with an imaging application.

Answer : Explain that the issue is in the document, not the printer. Each photograph needs to be color corrected with an imaging application.

CompTIA JK0-022 E2C Security Data & Host Security Exam Set 1

A user complains the printer suddenly stopped printing. Other users in the office can still print to the same printer. A technician notices several print jobs are waiting in the print queue on the users PC. Which of the following would be the FIRST step to resolve this issue?


Options are :

  • Install the latest print driver on the users PC using a different port. After installation send a test print.
  • Cancel the jobs in the print queue on the users PC. After they are cleared send a test print.
  • Delete the print queue on the users PC and install it again. After installation send a test print.
  • Reboot the users PC. After it restarts send a test print.

Answer : Cancel the jobs in the print queue on the users PC. After they are cleared send a test print.

Over time, the quality output of color print devices may change due to aging of consumables and other internal parts related to image forming components. Which of the fol owing would MOST likely compensate for this?


Options are :

  • Replace laser unit.
  • Reinstall the printer driver.
  • Perform the printer color calibration.
  • Replace all the toner cartridges.

Answer : Perform the printer color calibration.

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