CompTIA PD1-001 PDI+ Beta Certification Practice Exam Set 21

Which of the following does the DHCP protocol do?


Options are :

  • Automatically generates and assigns an IP address to a networked device.
  • Allows printers to communicate with print drivers.
  • Allows network servers to access and backup local hard drives.
  • Controls communication from the desktops and laptops to their local peripherals.

Answer : Automatically generates and assigns an IP address to a networked device.

Which of the following settings should a technician change if communication response is unusually slow between a workstation and a printer?


Options are :

  • TCP/IP port settings
  • Subnet mask settings
  • SMB settings
  • Half Duplex/full duplex settings

Answer : Half Duplex/full duplex settings

A client reports that their scanner is not working. They are trying to scan some currency for use in a presentation but are not getting an image. Which of the following could be the problem?


Options are :

  • The color processor is not properly calibrated for the ink ranges on the currency.
  • Currency cannot be scanned due to embedded codes to prevent counterfeiting.
  • The client needs to register with and obtain a special firmware upgrade from the appropriate country to allow currency of that nationality to be duplicated.
  • The colors on the currency are outside the gamut of the device.

Answer : Currency cannot be scanned due to embedded codes to prevent counterfeiting.

CompTIA N10-004 Network+ Certification Practice Test Set 11

Which of the following processes occurs inside the fuser unit?


Options are :

  • The heat roller temperature is measured.
  • The bearing temperature is measured.
  • The nip width is measured.
  • The pressure roller resistance is measured.

Answer : The heat roller temperature is measured.

Color management is the process:


Options are :

  • that determines when color supplies are replaced in color print devices.
  • that allows color printing devices to access computer processing, so that images can appear with more than 64,000,000 colors.
  • by which color is accurately maintained from image capture to image production.
  • that dictates when color media is utilized in print devices.

Answer : by which color is accurately maintained from image capture to image production.

Which of the following is a reason for color capable printing devices to have color calibration?


Options are :

  • To match the printed image colors to the original image colors
  • To match the workstations monitor to Pantone color standards
  • To match the printed image to another devices color input
  • To match the workstations monitor to a standard test sheet

Answer : To match the workstations monitor to Pantone color standards

Which of the following is the MOST appropriate response for the following customer statement: This device has been down for three days. What are you going to do about it?


Options are :

  • Im sorry to hear that. Can you give some more information about the problem so I can get working on this?
  • Im sorry, I didnt know that you were waiting that long. Id like to ask you a few questions so I can determine the reason that it is not working, so that I can get to work.
  • I know your upset, but youll have to talk with my manager about why you have been waiting so long. Is that OK with you?
  • I can understand why you would be upset by that. Id like to ask you a few questions so I can determine the reason that it is not working, so that I can get the issue resolved. Is that OK with you?

Answer : I can understand why you would be upset by that. Id like to ask you a few questions so I can determine the reason that it is not working, so that I can get the issue resolved. Is that OK with you?

If a devices power plug configuration is designed for a high amperage receptacle type and the customer alters the plug configuration to fit a lower amperage receptacle type, which of the following symptoms would a technician encounter on a service call?


Options are :

  • Tripped receptacle circuit breakers
  • Lower than normal AC line voltage to the device
  • Higher than normal AC line voltage
  • Tripped device circuit breakers

Answer : Tripped receptacle circuit breakers

Which of the following is an example of a closed ended question?


Options are :

  • Can you please tell me about the devices jamming issue?
  • How has the device been working lately?
  • What type of jamming issues are you having?
  • Did the device jam when you ran duplex copies?

Answer : Did the device jam when you ran duplex copies?

JK0-015 CompTIA E2C Security+ 2008 Edition Practice Exam Set 9

When combining all colors 100% in the subtractive color model, which of the following is the closest resulting color?


Options are :

  • Blue
  • Cyan
  • Black
  • Red

Answer : Black

Which of the fol owing is a method of increasing the visual impression of green when printing on a CMYK printer?


Options are :

  • Increase the level of CMYK equal y.
  • Increase the level of M in the print driver.
  • Increase the level of Y in the print driver.
  • Increase the level of K in the print driver.

Answer : Increase the level of Y in the print driver.

Which of the following are the FINAL stages in the general troubleshooting method?


Options are :

  • Analyzing
  • Implementation
  • System configuration
  • Establish a repair plan
  • Consult documentation

Answer : Implementation Establish a repair plan

Which of the following are the FIRST steps in the general troubleshooting process?


Options are :

  • Establish theory of failure
  • Observation/information gathering
  • Develop a plan of repair
  • Perform unit maintenance
  • Install replacement parts

Answer : Establish theory of failure Observation/information gathering

A technician is called back to a client for an issue that was repaired the day before. The client is very upset that their unit is broken again. Which of the following is the BEST way to respond to the client on arrival?


Options are :

  • The technician should show empathy for the users situation and the inconvenience that the downtime has caused. The technician should then advise the client that this device is very old and that they will continue to experience the problem until they upgrade to a new unit.
  • The technician should show up at the clients site and avoid them completely until they have had a chance to look at the device and resolve the error. Then they should get the client; show them the now working device and how to use the device.
  • The technician should ask what the client did to the unit after they left, why it is broken again and what the client was doing to it to make it malfunction again. Ask the client to demonstrate exactly how they damaged the device.
  • The technician should show empathy for the users situation and for the inconvenience to the user and/or their staff. The technician should then communicate that they will make every effort to resolve their issue as quickly as possible.

Answer : The technician should show empathy for the users situation and for the inconvenience to the user and/or their staff. The technician should then communicate that they will make every effort to resolve their issue as quickly as possible.

While troubleshooting an MFD, a technician has configured a laptop to connect directly to the MFD via a crossover cable. The technician returns to the office after the repair is completed and attempts to connect the laptop to the office LAN but is not able to establish connectivity. Which of the following is the problem?


Options are :

  • The standard RJ-45 cable is too short.
  • The DNS server is down.
  • The technicians laptop is retaining the assigned static IP.
  • SMTP and POP3 settings have been corrupted by the MFD.

Answer : The technicians laptop is retaining the assigned static IP.

CT0-101 Convergence+ Certification Practice Exam Set 4

A customer can scan to a folder on their local PC; however, they are unable to connect to a folder on the server located in another city. Which of the following is the MOST likely reason the customer cannot connect to the folder on the server?


Options are :

  • IP address of device
  • Gateway IP address
  • Subnet mask IP address
  • SMTP address

Answer : Gateway IP address

A customer replaced their printer with a MFD. The print jobs from a specific text editor are now coming out of the second media tray even though the customer selects the first media tray in the driver. Which of the following is the MOST likely cause of the issue?


Options are :

  • Device settings
  • Print driver settings
  • Port settings
  • Application settings

Answer : Application settings

A technician is onsite working on an MFD and calls technical support for assistance. The technical support asks the technician for the device details. Which of the following would be the BEST response?


Options are :

  • Reply that the fax is not working and that you need help to get it running again.
  • Reply that it is some sort of printer or scanner on a shelf in the clients mail room.
  • Reply with the manufacturers name, model number and serial number.
  • Reply with the units asset tag number, model and a description of the failure.

Answer : Reply with the manufacturers name, model number and serial number.

A customer has loaded the print driver for the MFD via CD-ROM but cannot use some of the peripheral devices that are installed. Which of the following wil address this problem?


Options are :

  • Delete the print driver and reinstall via Internet download.
  • Load a generic print driver.
  • Manual y select the requirements from the MFD screen.
  • Adjust user requirements in the page set up section.

Answer : Delete the print driver and reinstall via Internet download.

An ink dispersion printer is brought in for service. The customer is having a problem with the quality of the output. The pictures printed are stil wet and will smear when they are touched. Which of the following should the technician do FIRST?


Options are :

  • Verify specifications of photo media.
  • Replace the print head.
  • Check the fuser pressure.
  • Replace the logic PCB.

Answer : Verify specifications of photo media.

A technician finishes working on a clients unit and is preparing to leave when the client asks them about the problem they were having. Which of the following is the BEST way to respond?


Options are :

  • Explain to the client in appropriate terminology what was wrong, what was done to rectify the issue and ask if they have any other questions you can help with.
  • Tell the client that the unit was broken and it just needed some maintenance. It should work for a while.
  • Tell the client that the unit was broken and that this model is known for this kind of problem happening all the time. The problem has been fixed but might need to be addressed again in the future.
  • Explain to the customer in technical detail, how the device works, and explain how the repair was performed while showing them the schematics.

Answer : Explain to the client in appropriate terminology what was wrong, what was done to rectify the issue and ask if they have any other questions you can help with.

CompTIA JK0-015 E2C Security+ Certification Practice Test Set 15

Al of the following options are available through any print drivers graphical user interface (GUI)EXCEPT:


Options are :

  • number of prints.
  • image orientation.
  • firmware settings.
  • paper source.

Answer : firmware settings.

While troubleshooting a paper jam, the technician checks the service manual to determine which trays use the roller where the jam occurs. Which of the following general troubleshooting steps does this process describe?


Options are :

  • Validation of the issue
  • Establishing theory of probable cause
  • Document the solution
  • Trying to recreate the problem

Answer : Establishing theory of probable cause

Which of the following are printer languages?


Options are :

  • LPR
  • USB
  • LPT
  • PCL
  • PJL
  • PS

Answer : PCL PJL PS

Which of the following is a good communication practice for a technician to use when explaining the cause of a device failure to a client?


Options are :

  • Speak clearly using appropriate terminology and examples if required.
  • Use highly technical terms so that the client wil know you are adequately trained.
  • Do not confuse the client with explanations; just let them know it is fixed.
  • Go into great detail about the failed components role in the print process.

Answer : Speak clearly using appropriate terminology and examples if required.

When troubleshooting a Tx quality related issue on a MFP or fax unit, which of the fol owing would MOST likely help solve this problem?


Options are :

  • Set the Rx speed to 14.4
  • Shake the toner cartridge
  • Ensure there is paper in the paper cassette
  • Check the telephone line for noise problems
  • Make a copy of the original

Answer : Check the telephone line for noise problems Make a copy of the original

A client is trying to get some information from the manufacturer of one of their devices and has not been able to get the needed information. The client asks that the technician, whose company services al of their products, to contact the manufacturer of this device to get this information. Which of the following is the BEST way for the technician to satisfy the client?


Options are :

  • Explain to the customer that manufacturers are notorious for not giving information and that getting it will be very difficult.
  • Tell the customer to try to use the manufacturers web site for information gathering.
  • Let the client know that you cannot contact the manufacturer as this is not a bil able service.
  • Attempt to get this information for the client acting as a liaison for them with the manufacturer.

Answer : Attempt to get this information for the client acting as a liaison for them with the manufacturer.

CompTIA JK0-022 E2C Security+ Compliance & Operational Exam Set 3

The CCD unit has an affect on all of the following EXCEPT:


Options are :

  • compression.
  • color depth.
  • resolution.
  • scan time.

Answer : compression.

Which of the following components can be found in the ADF unit on a multifunctional device?


Options are :

  • Thermal Fuse
  • Heat lamp
  • Pressure roller
  • Separation pad

Answer : Separation pad

A customer is using a remanufactured toner which has caused damage to the fuser unit and wil require the unit to be cleaned. The unit is covered under warranty, but using remanufactured toner causes the warranty to be voided. This is now a chargeable service. Which of the following is the BEST response from the technician?


Options are :

  • You will be receiving a bill after the service is complete. Here is my contact information.
  • Using remanufactured toner is not covered by manufacturers warranty. Therefore this service call and the parts required will be chargeable.
  • You have voided the warranty so any services will now be charged to your company.
  • Do not use remanufactured toner; it states that in the warranty. You will be billed for this service call and the parts.

Answer : Using remanufactured toner is not covered by manufacturers warranty. Therefore this service call and the parts required will be chargeable.

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