CompTIA PD1-001 PDI+ Beta Certification Practice Exam Set 20

Which of the fol owing would be the MOST important items to consider when a technician is trying to troubleshoot a service error code and is calling technical support for assistance?


Options are :

  • Appropriate reference material
  • Ask probing questions
  • Primary user present
  • Cal from the device location
  • An assisting technician in the room

Answer : Appropriate reference material Cal from the device location

A client wants to change the default media tray used on their PC, while working in a networked environment. Which of the following would the client use to make the change?


Options are :

  • Device manager
  • The printer driver
  • Hardware settings
  • Device display panel

Answer : The printer driver

Which of the following can MOST likely affect color output and may require the printer to be calibrated frequently?


Options are :

  • Using different PCs to print documents
  • Changing humidity levels
  • Using different media sizes
  • High volume usage
  • Changing light conditions

Answer : Changing humidity levels High volume usage

CompTIA 220-801 A+ Advanced Certification Practice Exam Set 6

A customer wants to print a large graphic image on a smal er sized media. Which of the following printer driver options should the technician recommend?


Options are :

  • Finishing options
  • Duplex printing
  • Media settings
  • Scaling

Answer : Scaling

The customer loaded yellow media in their color printer for a large run of sales flyers. A service call was then placed stating the color is terrible when this media is used. Which of the following is the BEST action to take?


Options are :

  • Increase the charge that is placed on the yellow photoconductor.
  • Reduce the magenta color channel in the print driver.
  • Advise that CMYK printers are designed for use with white media.
  • Calibrate the machine using the customers yellow paper.

Answer : Advise that CMYK printers are designed for use with white media.

When examining color images using a magnifier, the technician sees cyan, magenta, yellow, and black pixels along the edges of the image. The technician should adjust:


Options are :

  • color density.
  • the gray level.
  • color balance.
  • color registration.

Answer : color registration.

Which of the following should a technician check to determine the version of print driver being used?


Options are :

  • In the manufacturer's documentation
  • In the print driver ports tab
  • In the properties of the print driver
  • In the device firmware properties

Answer : In the properties of the print driver

An MFD is setup to use the scan-to-email function. The device is able to ping the email server; however, none of the emails are making it to the selected destinations. Which of the following is the MOST likely cause of the email problem?


Options are :

  • Telnet settings
  • FTP settings
  • Authentication settings
  • LDAP settings

Answer : Authentication settings

A customer is printing to their MFD and the output is coming out on a printer in another room. Which of the following is the MOST likely cause of this issue?


Options are :

  • Port settings
  • Default settings
  • Print driver version
  • Gateway address

Answer : Port settings

CompTIA Security+ (SY0-501) Practice Exams with Simulations Set 9

Which of the following terms refers to the name of a color range?


Options are :

  • Hue
  • Brightness
  • Saturation
  • Contrast

Answer : Hue

Which of the following protocols are required to utilize scan-to-email functionality in network scanning technologies?


Options are :

  • SCSI
  • POP3
  • PCL
  • SMTP
  • PJL

Answer : POP3 SMTP

After printing an internal test page, a customer feels that gray patterns on the print have a magenta tint. Which of the following should the technician recommend the customer do?


Options are :

  • Perform the color calibration procedure.
  • Reset the color adjustment setting in the application software.
  • Replace the magenta toner cartridge.
  • Reset the color adjustment setting in the printer driver.

Answer : Perform the color calibration procedure.

If a color capable copying device is outputting images that are greener than the original document, which of the following combinations of subtractive colors should the technician adjust to lighten the green output?


Options are :

  • Cyan and black
  • Black and yellow
  • Yellow and cyan
  • Green and magenta

Answer : Yellow and cyan

Which of the following are examples of a physical port?


Options are :

  • LDP
  • SMB
  • PCI
  • USB
  • SCSI

Answer : USB SCSI

A customer wants to turn off their network printer when leaving the office to save energy. To avoid communication problems after the customer turns the printer on, which of the following solutions should the technician recommend?


Options are :

  • Enable DHCP
  • Configure a static IP address
  • Enable SNMP
  • Switch to a USB connection

Answer : Configure a static IP address

SY0-401 CompTIA Security+ Certification Practice Exam Set 1

Al of the following items needs to be available to a technician when contacting an appropriate technical support representative EXCEPT:


Options are :

  • the devices service history.
  • a detailed description of the problem.
  • the appropriate reference materials.
  • the customers contact name.

Answer : the customers contact name.

A customer desires that all print jobs to their color MFD product by default come out in black and white. Which of the following would be the default setting a technician would use?


Options are :

  • Print driver
  • Multifunction device
  • TCP/IP settings
  • Color management

Answer : Print driver

Which of the following are the BEST steps to take when a user has a printing issue with a specific PDF file?


Options are :

  • Print other PDF files from the users workstation.
  • Check print driver default settings on the users workstation.
  • Print a file from another application on the users workstation.
  • Uninstall and install print driver on the users workstation.
  • Print the same PDF file from a different users workstation.

Answer : Print other PDF files from the users workstation. Print the same PDF file from a different users workstation.

When working on exposed components, a wrist strap is worn to:


Options are :

  • prevent the buildup and discharge of static electricity that can cause damage.
  • reverse the polarity of the neutron flow.
  • make sure that the technician has a constant positive charge.
  • protect the technician from a power surge.

Answer : prevent the buildup and discharge of static electricity that can cause damage.

A customer was experiencing printing issues while printing to their MFD and determined it was related to their driver. They uninstalled and reinstalled the driver, by deleted the MFD driver icon from their OS printer folder and reinstal ed the driver. They are still experiencing the same printing issues. Which of the following should the customer have done?


Options are :

  • Reboot the MFD after deleting the MFD driver icon.
  • Use the manufacturers uninstall procedure before reinstalling.
  • Reboot the PC after deleting the MFD driver icon.
  • Install the latest driver over the original drive without uninstalling.

Answer : Use the manufacturers uninstall procedure before reinstalling.

After instal ing a large capacity paper source upgrade, the customer is unable to select the new trays from the print window. Which of the following should the technician advise the customer to do?


Options are :

  • Change the device name for the network.
  • Configure the print driver for the upgrade.
  • Select the new tray manual y from the operator panel.
  • Reset the machines NVRAM.

Answer : Configure the print driver for the upgrade.

SY0-401 CompTIA Security+ Certification Practice Exam Set 7

While speaking with technical support, a technician is unsure of how to implement the recommended solution. Which of the following is the next BEST step?


Options are :

  • Look for more information in the service manual.
  • Ask technical support to clarify the solution.
  • Install the parts currently available to the technician.
  • Search online for service bul etins.

Answer : Ask technical support to clarify the solution.

When installing a new MFD at a customer's location, the technician observes construction and an electrician installing new wiring in the area where the customer wants the unit placed. Which of the following steps should be taken prior to plugging the device in to the wall outlet?


Options are :

  • Clear a path to the device, so it can be used.
  • Ground the unit to an exposed grounding outlet.
  • Make sure that any debris wil not fall onto the device.
  • Check the wall outlet for the correct voltage.

Answer : Check the wall outlet for the correct voltage.

A customer is interested in using TWAIN scanning with an MFD. Which of the following does the customer need?


Options are :

  • Appropriate driver
  • UNC path to device
  • DNS server address
  • ADF

Answer : Appropriate driver

If a print coming out from the device has regular, evenly spaced, dark marks in the direction of the media feed; the cause of the problem is from:


Options are :

  • toner spil ing from the cleaner section.
  • a nick in the fuser heat roller.
  • an incorrect media setting.
  • a mark on the platen glass.

Answer : a nick in the fuser heat roller.

If the white reference plate of a color scanner is dirty or soiled, which of the following effects will the technician notice when viewing the scanned image on a monitor?


Options are :

  • Light lines, lead edge to trail edge, matching the width of the dirty area on the white reference plate
  • Light lines, parellel to the lead edge, matching the width of the dirty area on the white reference plate
  • Brown lines, lead edge to trail edge, matching the width of the dirty area on the white reference plate
  • Black lines, perpendicular to the lead edge, matching the width of the dirty area on the white reference plate

Answer : Light lines, lead edge to trail edge, matching the width of the dirty area on the white reference plate

Which of the following would affect the size of a scanned image?


Options are :

  • Resolution
  • File format
  • Font size
  • Bandwidth
  • TCP/IP settings

Answer : Resolution File format

CompTIA JK0-801 A+ Certification Certified Practice Exam Set 4

While printing from a computer or receiving a fax, a customer notices a line down the page. Which of the following is a possible cause of the problem?


Options are :

  • Network connection
  • Contaminated CCD
  • Photoconductor
  • Photoconductor

Answer : Photoconductor

When a customer is scanning from their multifunction device, using the automatic document feeder, a black line appears on the media output. When the customer scans from the exposure glass, there is no black line on the media output. Which of the following is the MOST likely cause of the black line?


Options are :

  • Contamination on the slit glass
  • Contamination on the lens unit
  • Dirty sensors in the scan feed unit
  • Contamination on the laser mirror

Answer : Contamination on the slit glass

While trying to making a color copy of a certificate the resulting output is black and white, all other documents print normally. Which of the following features is causing the problem?


Options are :

  • Enhanced compression
  • Anti-counterfeiting
  • Image enlargement
  • Anti-aliasing

Answer : Anti-counterfeiting

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