CompTIA PD1-001 PDI+ Beta Certification Practice Exam Set 15

Which of the following should a technician consider before replacing or repairing a fuser on a laser printer?


Options are :

  • Make sure to open to front cover and remove the toner cartridge.
  • Allow the fuser to cool down for an appropriate period of time.
  • Allow the laser diode to stop to turning.
  • Ensure the charge applied to the drum has dissipated.

Answer : Allow the fuser to cool down for an appropriate period of time.

Which of the following is recommended for color calibration to be done to an output device?


Options are :

  • During scheduled maintenance
  • When the drivers have been updated
  • After each print job
  • At regular intervals

Answer : At regular intervals

Which of the following supplies voltage for the charging of the photoconductor?


Options are :

  • HVPS
  • Logic Board
  • Driver Board
  • LVPS

Answer : HVPS

220-802 CompTIA A+ Certification Practice Exam Set 2

A customer complains that copies have a thin, dark line running through them, from lead to trail edge. Which of the following is the MOST likely cause?


Options are :

  • Toner is low in the machine
  • Damage to the photoconductor cleaning blade
  • Worn paper feed rollers
  • A small nick in the fuser roller

Answer : Damage to the photoconductor cleaning blade

A dislodged separation pawl in the fuser is MOST likely going to:


Options are :

  • lead to a decrease in fixer pressure.
  • cause paper jams.
  • cause the machine to display a service code.
  • lead to an increase in fixer temperature.

Answer : cause paper jams.

Which of the following are reasons for using caution while working with a powered laser unit?


Options are :

  • The laser beam can damage eyes.
  • The laser unit is heated.
  • The laser beam can burn the skin.
  • The laser unit is full of toner.

Answer : The laser beam can damage eyes.

Which of the following steps occurs immediately after the writing process?


Options are :

  • Charging
  • Fusing
  • Transfer
  • Developing

Answer : Developing

A customer calls and complains that they could print last week but not this week. They are printing using a standard TCP/IP port and the IP addresses of the printer and computers are in the same range. Which of the following is the MOST likely problem?


Options are :

  • SMB on the printer has been disabled.
  • DNS address was not input into the printer.
  • The printer gateway address is wrong.
  • The printer is using DHCP.

Answer : The printer is using DHCP.

A customer has recently moved the fax machine to a different location in the same building. They are not able to send or receive any documents. When the technician arrives at the location there is no dial tone on the line, but the customer can plug a phone into the same jack and place a telephone call. Which of the following is causing the problem?


Options are :

  • The customers long distance company is having problems.
  • The customer has a digital phone system and no analog line at the new location.
  • The customer has moved the machine to a location with no cellular service.
  • The customers computer has a virus.

Answer : The customer has a digital phone system and no analog line at the new location.

CompTIA MB0-001 Mobility+ Certification Practice Exam Set 1

Which of the following scan processes uses SMB?


Options are :

  • Scan using a USB cable
  • Scan to email
  • TWAIN
  • Scan to file

Answer : Scan to file

Which of the following is best practice for troubleshooting a problem?


Options are :

  • Define the problem; recreate; validate; implement solution; isolate
  • Define the problem; recreate; isolate; implement solution; validate
  • Define the problem; isolate; implement solution; validate; recreate
  • Recreate; define the problem; implement solution; isolate; validate

Answer : Define the problem; recreate; isolate; implement solution; validate

In the fusing section, heat and pressure are used to:


Options are :

  • eliminate static charges from the media.
  • ensure the media has no creases.
  • melt toner into the media.
  • provide a smooth coating to the media.

Answer : melt toner into the media.

When speaking to a customer, which of the following would be the BEST way to communicate the results of the service call?


Options are :

  • The HVPS is not putting out sufficient power. It will need to be replaced with a new one.
  • The HVPS is not working properly; it is only providing -250 volts DC to the charge roller. The part is coming from another country, so it should be here in a couple of days.
  • There is a defective part that needs to be replaced. It will be installed tomorrow as soon as it arrives.
  • There is too much of a difference in potential between the latent image area and the photoconductor, so the HVPS has to be replaced. The part is ordered.

Answer : There is a defective part that needs to be replaced. It will be installed tomorrow as soon as it arrives.

Which of the following is the component that generates ozone?


Options are :

  • The Exposure Lamp
  • The Fuser Lamp
  • The Corona Assemblies
  • The Drum Erase Lamp

Answer : The Corona Assemblies

A customer has replaced their old printer with a new MFD. The new device has the same settings as the old one. The old device is moved to another location and now the old device fails to print. Which of the following is a possible source of the problem?


Options are :

  • The new device settings have priority over the old device settings.
  • The two devices share the same IP address.
  • The power drain from the new device prevents the old device from printing.
  • The new device is set to block other devices from printing.

Answer : The two devices share the same IP address.

CompTIA Security+ Cert. (SY0-501) Practice Tests Set 1

When scanning a color document with a single pass scanner which of the following is used to separate the colors for processing?


Options are :

  • Color lenses
  • Color filters
  • Color mirrors
  • Color lamps

Answer : Color filters

When performing a service call for an ADF jamming issue, why should the technician check the fuser rollers?


Options are :

  • To prevent a future service cal .
  • The heat from the fuser makes the original wrinkle.
  • The ADF and fuser tend to jam at the same time.
  • The fuser rollers feed the paper through the ADF.

Answer : To prevent a future service cal .

The purpose for error correction mode (ECM) on fax devices is to:


Options are :

  • adjust the colors on the fax page.
  • retransmit data when a failure occurs.
  • correct any misspelled word on the page.
  • make sure the fax goes to the correct destination.

Answer : retransmit data when a failure occurs.

Which of the following hazards must the technician be aware of when working with toner?


Options are :

  • It conducts electricity.
  • It is combustible.
  • It can cause the floor to become slippery.
  • It causes the paper to heat up.

Answer : It is combustible.

Which of the following is a correct statement regarding ozone filters?


Options are :

  • Should be cleaned using water
  • Should be cleaned using an air tool
  • Should be cleaned using ozone cleaning fluid
  • Should be replaced as scheduled

Answer : Should be replaced as scheduled

While a client is demonstrating an issue with the unit, the technician notices that they slam the paper cassette very hard. After further investigation the technician notices two parts that are damaged inside the cassette. How should the technician address this behavior with the client?


Options are :

  • Remove the cassette, show them the proper way to re-insert the cassette to avoid damaging the internal parts, and leave the customer with a bill.
  • Remove the cassette, show them the damaged parts, advise of the proper way to insert the cassette and demonstrate the proper procedure.
  • Remove the cassette, show them the damaged parts, and tell them they will receive a bill for the partsand labor.
  • Fix the issue, how the customer treats their printer is not the technician's concern and will result in more service calls in the future.

Answer : Remove the cassette, show them the damaged parts, advise of the proper way to insert the cassette and demonstrate the proper procedure.

CompTIA CySA+ Set 11

When calling in for technical support, a technician should always be:


Options are :

  • traveling to the next service call.
  • onsite by the device with the relevant reference materials.
  • in the adjacent area where the customer cannot hear correspondence.
  • in the service center with the service manual.

Answer : onsite by the device with the relevant reference materials.

After developing, which of the following is the next step in the print process?


Options are :

  • Charging
  • Transfer
  • Fusing
  • Writing

Answer : Transfer

Which of the following type of information can be found on a MSDS for a toner cartridge?


Options are :

  • Ingredients
  • Cartridge size and weight
  • Printer specifications
  • Cartridge counter readings
  • Fire fighting measures
  • First aid measures

Answer : Ingredients Fire fighting measures First aid measures

A customer is getting a fuser over temperature error, when a technician gets onsite they discover the device is located in a smal closet. Which of the following should the technician do next?


Options are :

  • Call technical support and ask what component to replace.
  • Open the closet door and service as normal.
  • Inform the customer of the space requirements for the device.
  • Move the machine out of the closet.

Answer : Inform the customer of the space requirements for the device.

At which of the following stages in the print process does the media have toner applied to it?


Options are :

  • Developing
  • Charge
  • Writing
  • Transfer

Answer : Transfer

While onsite a technician discovers the customer is in the process of evaluating a printer from a competitor. Which of the following should be done?


Options are :

  • Refuse to do anything and call the service manager.
  • Ask the customer if a sales representative may call them.
  • Tell the customer that the new printer is of poor quality.
  • Cal the customers manager and advise them of the situation.

Answer : Ask the customer if a sales representative may call them.

CompTIA PD1-001 PDI+ Beta Certification Practice Exam Set 1

A customer recently reported that their print quality was poor. Upon arrival, it is discovered that the printer is set in a closet on a very high shelf. Which of the following is the technicians next step before servicing the device?


Options are :

  • Ask the customer to help with moving the machine.
  • Reschedule the call for when a second technician can come and help lift the printer.
  • Get a small step stool in order to reach the device.
  • Ask the customer to select a more suitable location for the printer.

Answer : Ask the customer to select a more suitable location for the printer.

A customer complains that the fax device is transmitting pages with a line down them. Which of the following is the FIRST step a technician should take to isolate the cause?


Options are :

  • Update the machine firmware.
  • Check for noise on the phone line.
  • Make a local copy.
  • Produce an internal test page.

Answer : Make a local copy.

When should the parts life counters be reset?


Options are :

  • When the part is cleaned
  • At every visit by the technician
  • When the part has reached its expected life
  • When the part has been replaced

Answer : When the part has been replaced

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