CompTIA PD1-001 PDI+ Beta Certification Practice Exam Set 14

Which of the following file formats are uncompressed?


Options are :

  • GIF
  • Bitmap (Correct)
  • TIFF
  • JPEG

Answer : Bitmap

After working on a clients printer for two days in a row, the printer is stil not working. The clients frustration is showing now that they have been down for two days. Which of the following is the technicians next BEST step?


Options are :

  • Escalate the service call to the sales team.
  • Escalate the service call with technical support. (Correct)
  • Inform the customer that further training is needed to operate the device properly.
  • Replace the machine with a new one.

Answer : Escalate the service call with technical support.

The client reports that copies and Tx fax jobs print out blank when using the ADF on their Fax / MFD. The fax activity report shows that the fax was sent successfully. Which of the following is MOST likely the problem?


Options are :

  • The customer is dialing the wrong number.
  • The ADF is not turned on to accept fax transmissions or copies.
  • The LED array is not turning off during the scan process.
  • The customer is inserting the original upside down in the ADF. (Correct)

Answer : The customer is inserting the original upside down in the ADF.

CV0-001 CompTIA Cloud+ Certification Practice Exam Set 6

A customer reports that they are getting a line down the middle of their documents from a MFP device. After testing it is discovered that the line only happens when scanning. Which of the following is the solution?


Options are :

  • Reload the scan drivers
  • Replace the photoconductor
  • Clean the slit glass (Correct)
  • Replace toner cartridges

Answer : Clean the slit glass

A customer is complaining that the color on their monitor is different from the color on their printout. Which of the following can be done to correct this problem?


Options are :

  • Replace the monitor with one that closer resembles the print output.
  • Use the ICC profiles outlined in the service manual. (Correct)
  • Adjust the color on the monitor until the customer is satisfied.
  • Perform the color calibration program.

Answer : Use the ICC profiles outlined in the service manual.

After installing a new printer, a customer finds that it prints random characters. The customer has updated the driver with an update wizard. Which of the following should the technician recommend that the customer do next?


Options are :

  • Uninstall and reload the driver. (Correct)
  • Change the DNS address.
  • Check the driver port type.
  • Reload the application software.

Answer : Uninstall and reload the driver.

While servicing a printer, the technician notices several used print cartridges next to the machine. Which of the following advice should be given to the customer about how to dispose of the cartridges?


Options are :

  • Box the cartridges up and place them in the local waste container.
  • Take the cartridges and claim the cartridge deposit.
  • Contact the local office supply store to see if they will take the cartridges.
  • Return the cartridges to the manufacturer for recycling. (Correct)

Answer : Return the cartridges to the manufacturer for recycling.

Which of the following is a mechanical device?


Options are :

  • Solenoid (Correct)
  • Solid State Relay (SSR)
  • Sensor
  • Thermistor

Answer : Solenoid

During an on-site installation, a technician is unable to scan documents using SMB to the test laptop even though the technician has set it to the same domain and set up a scan folder as required. Which of the following may cause this problem?


Options are :

  • The SMB server is not connected.
  • The FTP server is not connected.
  • SMTP has not been configured on the MFD.
  • SMB has not been configured on the MFD. (Correct)

Answer : SMB has not been configured on the MFD.

CompTIA Network+ 6 Certification Practice Exams - 2019 Set 4

A client asks the technician to move their color laser unit to another area in the office. The machine is on a counter top that does not move and it weighs roughly two hundred pounds. Which of the following would be the BEST answer for this request?


Options are :

  • The technician will return with assistance to move it. (Correct)
  • The technician asks the customer to assist.
  • The technician cannot help because of safety issues.
  • The technician offers to move it by themselves.

Answer : The technician will return with assistance to move it.

After listening to a customer define the problem with a printer, the next step would be to:


Options are :

  • isolate the problem by eliminating non-causes. (Correct)
  • contact the manufacturers technical support.
  • update the machine firmware.
  • replace all suspect parts and consumables.

Answer : isolate the problem by eliminating non-causes.

.Copying output is skewed while prints from the engine are fine. Which of the following is the cause?


Options are :

  • The white reference plate is misaligned.
  • The white reference plate is contaminated.
  • The exposure lamp carriage is misaligned. (Correct)
  • The exposure lamp is past its life.

Answer : The exposure lamp carriage is misaligned.

Which of the following reasons would the staple feature not be present in the print driver even though a stapler is fitted to the MFD?


Options are :

  • The print server is unable to detect a staple unit.
  • Stapling needs to be selected manually at the MFD.
  • The print driver is not for that particular model. (Correct)
  • The generic Windows driver needs the setting to be enabled.

Answer : The print driver is not for that particular model.

After repairing media tray one and three on a printer, there are stil some multi-feeding issues from tray two. The technician does not have the appropriate parts to complete this repair. Which of the following is the BEST way to communicate this to the client?


Options are :

  • Media trays one and three are working now. Media tray two jams intermittently. The parts have been ordered and will be installed tomorrow. (Correct)
  • Media tray one and three and up and running. Media tray two works some of the time. Please use only tray one and three.
  • Media trays one and three are working now; however, tray two jammed several times. It cannot be fixed now because parts are not available. Please use the other two trays and place another service call for the other tray.
  • Everything is replaced and working fine now. If anything else is required, please call.

Answer : Media trays one and three are working now. Media tray two jams intermittently. The parts have been ordered and will be installed tomorrow.

A customer is unable to print to one network device but can print to other devices on their network. The technician discovers that no one in the office can print to the device but the device shows ready and print jobs are sitting in the users print queue. Which of the following is the next troubleshooting step?


Options are :

  • Reload the local device driver.
  • Reload the computer operating system.
  • Test the device connectivity. (Correct)
  • Update the device firmware.

Answer : Test the device connectivity.

SK0-004 CompTIA Server+ Certification Practice Exam Set 3

When setting up a new MFP to the network, which of the following information needs to be entered to complete the installation so printing can occur?


Options are :

  • IP Address, LDAP, SMTP
  • APIPA, IPCONFIG, IP Address
  • IPCONFIG, LDAP, SNMP
  • IP Address, Subnet Mask, Default Gateway (Correct)

Answer : IP Address, Subnet Mask, Default Gateway

A customer reports their MFP has dark print quality when copying, but when printing, the quality is good. Which of the following is the BEST way to determine where the problem might be located?


Options are :

  • Review the adjustment log to see if there have been any changes to the settings.
  • Suggest to the customer that they should only print from this model.
  • Attempt to recreate the problem by printing an internal page and copying a page. (Correct)
  • Use various paper trays and finishing options to see if the problem follows any pattern.

Answer : Attempt to recreate the problem by printing an internal page and copying a page.

Which of the following steps should be taken after the technician has determined that the serviced unit has been repaired?


Options are :

  • Perform a complete preventive maintenance (PM) to insure the repair is complete.
  • The repair is finished, if the problem reoccurs, the customer will call back.
  • Schedule a follow up for the next week to confirm the unit is working correctly.
  • Run a complete test using all paper trays and finishing options. (Correct)

Answer : Run a complete test using all paper trays and finishing options.

Which of the following refers to color management?


Options are :

  • Color processing between the original and the output (Correct)
  • Ensuring that all colors are used equal y and monitoring the usage per page
  • Manage the color cost per copy function of the printer
  • The management of the color toner cartridges for budgetary purposes

Answer : Color processing between the original and the output

Which of the following should be referenced before installing a device in an enclosed area?


Options are :

  • Machine service history
  • Manufacturers service documentation (Correct)
  • Manufacturers driver documentation
  • Manufacturers software documentation

Answer : Manufacturers service documentation

A technician has determined that the fuser is causing lines. Which of the following should be done next?


Options are :

  • Determine if the scanner is contaminated
  • Determine if the laser is contaminated
  • Determine if the heat roller is worn (Correct)
  • Determine if the duplexer is worn

Answer : Determine if the heat roller is worn

JK0-017 CompTIA E2C Project+ Certification Practice Exam Set 3

A customer reports that they are not able to scan to a shared folder from a new MFP device. After further investigation, the technician discovers that no one in the office can scan to the folder and it is visible to all users. Which of the following is the MOST likely cause?


Options are :

  • IP address is incorrect
  • TELNET is disabled
  • Incorrect print driver loaded
  • Folder permissions (Correct)

Answer : Folder permissions

A customer reports that the colors of their documents are no longer correct. The technician learns that the customer just replaced the photoconductor. Which of the following needs to occur to correct the colors?


Options are :

  • Color calibration (Correct)
  • Install a transfer unit
  • Adjust the colors in the application
  • Replace all color toners

Answer : Color calibration

A uniform charge is applied to which of the following, during the charge process?


Options are :

  • The toner
  • The developer
  • The laser unit
  • The photoconductor (Correct)

Answer : The photoconductor

Ozone is produced in which of the fol owing processes?


Options are :

  • Charging (Correct)
  • Writing
  • Fusing
  • Developing

Answer : Charging

The user reports the printer works in monochrome, but does not print in color. Which of the following are possible problems?


Options are :

  • The driver is set to monochrome. (Correct)
  • The fuser temperature is set too low for color.
  • The driver version is incorrect.
  • The paper is not set to color mode.
  • The network administrator has disabled the color. (Correct)

Answer : The driver is set to monochrome. The network administrator has disabled the color.

When replacing a printed circuit board (PCB), always:


Options are :

  • wear gloves and safety glasses of a suitable material.
  • observe ESD procedures. (Correct)
  • place the PCB on a metal surface.
  • clean the PCB surface with a vacuum cleaner.

Answer : observe ESD procedures.

CT0-101 Convergence+ Certification Practice Exam Set 7

While working on a MFD with the covers off, which of the following should be done to ensure the technicians safety?


Options are :

  • Maintain contact with the device.
  • Maintain a constant voltage.
  • Secure loose clothing and jewelry. (Correct)
  • Use the correct type of supplies.

Answer : Secure loose clothing and jewelry.

Which of the fol owing conditions is MOST likely to affect the transmission speed (baud rate) of a fax device?


Options are :

  • Color images
  • Amount of pages
  • Resolution
  • Quality of phone line (Correct)

Answer : Quality of phone line

During the developing process:


Options are :

  • a laser unit creates a latent image.
  • toner is attracted to the latent image. (Correct)
  • an even charge is applied to the photoconductor.
  • toner is transferred to the media.

Answer : toner is attracted to the latent image.

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