CompTIA PD1-001 PDI+ Beta Certification Practice Exam Set 13

Which of the following would be the corresponding subtractive colors to the additive primary colors?


Options are :

  • Purple, Black and Red
  • Magenta, Yellow and Black
  • Cyan, Magenta and Yellow (Correct)
  • Orange, Cyan and Blue

Answer : Cyan, Magenta and Yellow

When scanning a document through an ADF the customer notices a thin black line from the lead edge to trail edge of the original. Which of the following is a possible cause of the problem?


Options are :

  • Corrupt PCL driver
  • Weak power supply
  • Contaminated CIS (Correct)
  • Worn feed roller

Answer : Contaminated CIS

Which of the following is the FIRST stage in the image capture process?


Options are :

  • Filter
  • Image processing
  • Light exposure (Correct)
  • Reflection

Answer : Light exposure

HT0-201 CEA- CompTIA DHTI+ Certification Practice Exam Set 3

Which of the following is MOST likely to be used to detect the presence of paper in the ADF?


Options are :

  • Relay
  • Clutch
  • Solenoid
  • Sensor (Correct)

Answer : Sensor

A multi-function device is designed to scan-to-email. The device fails when trying to deliver a scan-to-email. Which of the following would be a likely place to check for problems?


Options are :

  • FTP permissions
  • POP3 setting
  • SMTP settings (Correct)
  • UNC path

Answer : SMTP settings

Using a magnifying glass, a customer has noticed a series of yellow spots at intervals in the background of copied pages from a laser MFD. Which of the fol owing is the explanation for this phenomenon?


Options are :

  • It is diffracted light contamination within the laser unit.
  • The yellow charge value is set too high in the image unit.
  • It is caused by too much yellow toner in the image unit.
  • It is the coded serial number for anti-counterfeiting purposes. (Correct)

Answer : It is the coded serial number for anti-counterfeiting purposes.

When an MFD has lines on its output, why would a technician print an internal test sheet?


Options are :

  • To check for error conditions
  • To test the port setup on the computer
  • To test whether the scanner is the cause (Correct)
  • To test whether the fax function is working

Answer : To test whether the scanner is the cause

A new MFP is installed, but the customer has not provided an IP address. Which of the following methods is the BEST way to attach the MFP to the network?


Options are :

  • Let the MFP automatically assign itself an address
  • Make up an address until one can be assigned by the customer.
  • Use the DHCP feature to acquire an IP address. (Correct)
  • Find another printer and use its IP address.

Answer : Use the DHCP feature to acquire an IP address.

Which of the following compressed file formats creates the largest file size for a given document?


Options are :

  • TIFF (Correct)
  • JPEG
  • GIF
  • PDF

Answer : TIFF

CompTIA PD1-001 PDI+ Beta Certification Practice Exam Set 25

After escalating a call to technical support for paper jams, the technician is advised to replace the laser assembly. Which of the following should be done FIRST?


Options are :

  • Replace the polygonal mirror motor.
  • Advise the customer they will need a new printer.
  • Tell technical support to find another solution.
  • Clarify with technical support their recommendation. (Correct)

Answer : Clarify with technical support their recommendation.

A multimeter can be used to check which of the following?


Options are :

  • Media thickness
  • Continuity (Correct)
  • Color balance
  • Humidity

Answer : Continuity

The client reports they cannot fax to one particular location. Al other locations work fine. The activity report confirms this. Which of the following is the next BEST step?


Options are :

  • Reboot the fax machine and then try again.
  • Insert the paper in the ADF face up to ensure the image is captured.
  • Try sending to it again this time with several pages.
  • Use a telephone to call the number in question and listen to the line. (Correct)

Answer : Use a telephone to call the number in question and listen to the line.

A customer has replaced an older printer with a new MFP; however, the features on the new MFP are unavailable to the print users, even though they can stil print. Which of the following steps needs to be taken to make the new features available?


Options are :

  • Reinstall the old unit; the MFP is not compatible with their system.
  • Install the print driver for the new MFP. (Correct)
  • Reformat the PCs so they can see the new MFP.
  • Update the MFPs firmware to the newest version

Answer : Install the print driver for the new MFP.

When scanning a document at a high resolution which of the following will be affected?


Options are :

  • Fuser temperature
  • Wear on the mirrors
  • Scan speed (Correct)
  • Document magnification

Answer : Scan speed

Which of the following are types of physical ports that are commonly found on an MFD?


Options are :

  • RJ-45 (Correct)
  • FTB
  • DHCP
  • RJ -11 (Correct)
  • USB (Correct)
  • UTP

Answer : RJ-45 RJ -11 USB

CompTIA JK0-022 E2C Security+ Network Security Practice Exam Set 3

After installing a new magenta photoconductor unit, red output color is very light. Which of the following procedures should be carried out?


Options are :

  • Conduct a color calibration of the cyan color in the user mode.
  • Adjust the hue of magenta in the user mode.
  • Adjust the hue of yellow in the user mode.
  • Conduct a color calibration procedure in the user mode. (Correct)

Answer : Conduct a color calibration procedure in the user mode.

Which of the following BEST describes gamut?


Options are :

  • The spectrum of colors made possible by the additive or subtractive primaries. (Correct)
  • The fusing of additive colors to create subtractive results on transparencies.
  • The spectrum of light that is produced by the laser unit to create the latent image.
  • The path the color toner takes to get from the cartridge to the photoconductor.

Answer : The spectrum of colors made possible by the additive or subtractive primaries.

The primary user of a color printer is complaining of poor color output when printing across the network. The output colors do not match what is being displayed on the computer screen. Which of the following could solve this issue for the user?


Options are :

  • Developer replacement
  • Transfer calibration
  • Color calibration (Correct)
  • Toner replacement

Answer : Color calibration

A technician has an unusually difficult problem with an MFP. After calling technical support, and working for several hours, the problem stil exists. The customer is upset and wants the unit replaced. Which of the following is the next BEST course of action?


Options are :

  • Call a sales representative and let them sell the customer a replacement.
  • Cal the service manager and ask for assistance. (Correct)
  • Advise the customer that all of this is usual and wil be fixed as quickly as possible.
  • Remind the customer that they have several other units to use.

Answer : Cal the service manager and ask for assistance.

A customer has a document that was formatted for large size media but needs to print the document in a smaller size. In which of the following would this adjustment occur?


Options are :

  • Web interface
  • Printer Driver (Correct)
  • Scan Driver
  • Device control panel

Answer : Printer Driver

In which of the following sections of the MFD would a Teflon coated roller be found?


Options are :

  • The paper feed unit
  • The manual feed tray
  • The ADF assembly
  • The fuser unit (Correct)

Answer : The fuser unit

JK0-016 CompTIA Network+ 2009 Edition Practice Exam Set 5

On an output page with a large red square printed on it, a thin yellow line can be seen along the lead edge of the square. Which of the fol owing would correct this problem?


Options are :

  • Use the color registration adjustment procedure. (Correct)
  • Lower the density of the yellow content.
  • Use a background removal feature from the operator mode.
  • Adjust the strength of the red hue to compensate.

Answer : Use the color registration adjustment procedure.

When using an electric heater sitting next to the network jack the printer prints slowly. With the heater turned off there is no problem. Which of the following is a possible cause of the problem?


Options are :

  • Firmware
  • Software
  • ESD
  • EMI (Correct)

Answer : EMI

Before contacting technical support, a technician notices that the firmware version is three revisions out of date. Which of the following should be the next step to take?


Options are :

  • Reassign the call to another technician to update the firmware at a later date.
  • Check the firmware information bulletin to see if it would help. (Correct)
  • Contact technical support and ask if latest firmware would help.
  • Leave it because new firmware always causes new problems.

Answer : Check the firmware information bulletin to see if it would help.

A client would like to purchase an additional paper source to put colored paper in their monochrome machine. Currently they have two trays with plain paper; the multi-sheet bypass tray is for letterhead. They want pricing and a delivery date. The technician does not have pricing or the ability to sell this option. Which of the following would be the BEST answer to the customer?


Options are :

  • This request will be given to the sales team and they will respond as soon as possible. (Correct)
  • This machine does not print color, so color paper cannot be added to it. The sales rep wil call about upgrading to a color laser unit.
  • Pricing information is not given to technicians. Someone else must provide this information. Technicians only repair the devices.
  • This will involve the service manager. Here is their number feel free to contact them.

Answer : This request will be given to the sales team and they will respond as soon as possible.

Which of the following software is used by the computer operating system to convert print jobs to a format the printer understands?


Options are :

  • Word processor
  • Protocol
  • Print driver (Correct)
  • Color management

Answer : Print driver

Which of the following is affected when scanning at a higher resolution?


Options are :

  • File type
  • File location
  • File size (Correct)
  • File name

Answer : File size

CompTIA PD1-001 PDI+ Beta Certification Practice Exam Set 18

A customer reports that all the users are unable to print to a device, but the device shows ready. Which of the following items should be checked FIRST?


Options are :

  • Power cable connection
  • Print driver setting
  • Network cable connection (Correct)
  • Firmware version

Answer : Network cable connection

A technician has connected a laptop to an MFD via a crossover cable in order to diagnose a network printing problem, but is unable to make a connection. Which of the following is the cause?


Options are :

  • The network server is down.
  • The MFD cannot accept a connection via a crossover cable.
  • The laptop IP address is not in the same range as the MFD. (Correct)
  • The technician should be using a standard CAT5 patch cable.

Answer : The laptop IP address is not in the same range as the MFD.

A technician is on the phone with technical support at a customer site. Technical supports advice is to order a fuser and a circuit board to fix the problem. Before hanging up with technical support, which of the following would be the BEST thing to do?


Options are :

  • Confirm the part numbers to be ordered and clarify any recommendations made. (Correct)
  • Verify the model and serial number again to ensure the right machine is being worked on.
  • Verify the clients address for when the technician returns with the parts.
  • Ask for a second recommendation from another support member.

Answer : Confirm the part numbers to be ordered and clarify any recommendations made.

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