CompTIA JK0-801 A+ Laptops Printers and Operational Exam Set 7

A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user?s issue. Which of the following is the MOST appropriate response?


Options are :

  • “Let me help you to resolve this issue, since that technician does not know how to fix it.”
  • “Please explain the issue and I will work to resolve it.”
  • “My supervisor is the appropriate person to speak with about your issue.”
  • “Please hold while I transfer you to the previous technician, so a proper solution can be met.”

Answer : “Please explain the issue and I will work to resolve it.”

Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response?


Options are :

  • Close the initial ticket that was issued and open a new help desk ticket for the user.
  • Let the user know that there is no record of the initial call.
  • Let the user know that the technician will be out to resolve the problem tomorrow.
  • Let the user know that the problem will be escalated immediately.

Answer : Let the user know that the problem will be escalated immediately.

FC0-U41 CompTIA Strata IT Fundamentals Practice Exam Set 9

Which of the following would a technician MOST likely perform to prevent a tripping hazard?


Options are :

  • Use plenum graded cable
  • Proper cable management
  • Proper documentation
  • Use an ESD mat

Answer : Proper cable management

A technician needs to replace a desktop computer?s power supply. Which of the following should the technician do FIRST?


Options are :

  • Check for environmental concerns
  • Remove watch and all jewelry
  • Read MSDS documentation
  • Review local regulations for disposal procedures

Answer : Remove watch and all jewelry

Which of the following cable types should always be used through life safety areas?


Options are :

  • PVC
  • Plenum
  • Fiber
  • STP

Answer : Plenum

SK0-004 CompTIA Server+ Certification Practice Exam Set 5

The technician has identified prohibited content on a PC. Which of the following would be the FIRST action that the technician should take?


Options are :

  • Report it
  • Walk away
  • Turn off the PC
  • Search for more

Answer : Report it

A technician has been tasked with installing a new server into a rack. The new server already has mounting rails installed and has a sticker showing the weight of the server is 80 pounds (36.2 kilograms). Which of the following is the BEST way to install the server from a safety perspective?


Options are :

  • Slide the rack rails out to their fully extended position and then install the server.
  • Have an additional technician assist in installing the server.
  • Move the rack rails in to their fully closed position and then install the server.
  • Connect all of the cabling to the back of the server and then slide it onto the rails.

Answer : Have an additional technician assist in installing the server.

Which of the following protocols would be MOST important in preserving digital evidence of criminal activity during an investigation?


Options are :

  • Channel escalation
  • Chain of custody
  • MSDS documents
  • Change control management

Answer : Chain of custody

BR0-003 CompTIA A+ 2009 Edition Bridge Practice Exam Set 1

A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?


Options are :

  • Ask the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.
  • Politely tell the customer that the technician knows the proper solution and that no further explanation is necessary.
  • Finish listening to the customer?s explanation without interrupting if it will not take an excessive amount of time.
  • Continue listening to the customer?s explanation until they are finished then refer them to a website so the customer can find the proper resolution.

Answer : Finish listening to the customer?s explanation without interrupting if it will not take an excessive amount of time.

After responding immediately to a dispatch, a technician arrives to resolve the customer?s issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?


Options are :

  • Contact dispatch immediately and request to speak to a manager to determine the breakdown in the response time.
  • Empathize with the customer?s urgency and inform them that the current service level agreement allows for an eight hour response time.
  • Inform the manager of the customer?s behavior and then focus on completing the task in an expedited manner.
  • Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.

Answer : Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.

A technician documents the findings of illegal material that was found on a workstation. Which of the following should the technician do NEXT when storing the workstation?


Options are :

  • Adhere to the chain of custody
  • Destroy the hard drive
  • Set all users to administrators
  • Reimage the workstation and deploy

Answer : Adhere to the chain of custody

JK0-019 CompTIA E2C Network + Certification Exam Set 11

After a system was hacked by an outsider, a technician is dispatched to the system. The technician records the location of the system on a log and then signs the system over to a tier-two technician. The tier-two technician analyzes the system and then signs it over to the case manager. Which of the following is this an example of?


Options are :

  • Process documentation
  • Chain of custody
  • Due process
  • Evidence preservation

Answer : Chain of custody

Which of the following is the BEST example of the use of chain of custody?


Options are :

  • Technician notes the date, time and who was given the PC.
  • Technician uses a third party to hand over the PC to the proper authority
  • Technician remembers when and who they gave the PC to.
  • Technician calls supervisor after PC has been transferred.

Answer : Technician notes the date, time and who was given the PC.

Compressed air


Options are :

  • Vacuum cleaner
  • Compressed air
  • ESD mat
  • Proper cable management

Answer : ESD mat

CompTIA Network+ (N10-007) 6 Practice Exams and Simulations Set 2

A technician encounters prohibited materials on a computer located in a common area that is used by several employees. Which of the following should be done FIRST?


Options are :

  • Remove the item from the computer
  • Copy the item to an external website
  • Report the incident to management
  • Show to others so they can be a witness

Answer : Report the incident to management

After making repairs to a user?s system, which of the following actions should a technician take?


Options are :

  • Leave the case open in the event a similar issue arises
  • Close the case and wait for the customer to call again in the future
  • Wait to update service records until the repair is confirmed
  • Contact the customer a few days later to determine the state of repairs

Answer : Contact the customer a few days later to determine the state of repairs

A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says “This category is being blocked because it is streaming media. Please click continue to use your assigned quota time”. The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user?


Options are :

  • “If you read the entire notice screen it clearly states that you should click continue. Did you read the entire notice?”
  • “Are these video clips work related? What specific website are you trying to download the videos from?”
  • “Since video takes a large amount of bandwidth, management has implemented a policy to limit what each user can download and watch.”
  • “A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message.”

Answer : “A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message.”

CV0-001 CompTIA Cloud+ Certification Practice Exam Set 4

Which of the following would BEST protect equipment from a brown out?


Options are :

  • UPS
  • HVAC system
  • Power strip
  • Surge suppressor

Answer : UPS

A technician is working on a PC but does not have their grounding strap. Which of the following would be the BEST method the technician should use to ground themselves?


Options are :

  • Unplug the PC
  • Hold the metal of the case
  • Take off their shoes
  • Hold on to the power cord

Answer : Hold the metal of the case

Which of the following should be considered when building a standard PC?


Options are :

  • RAID level that will be used
  • Amount of RAM
  • Requirements for applications
  • Capacity of the hard drive

Answer : Requirements for applications

CompTIA JK0-015 E2C Security+ Certification Practice Test Set 7

When installing a wide SCSI controller in a computer, which ID number should be configured on the controller to give it the highest priority in the chain?


Options are :

  • 0
  • 8
  • 7
  • 15

Answer : 7

SK0-004 CompTIA Server+ Certification Practice Exam Set 4

Which of the following parts of a laptop screen provides illumination for the LCD?


Options are :

  • Inverter connector cable
  • Inverter
  • Bezel
  • Backlight

Answer : Backlight

Which of the following BEST describes the purpose of a TV tuner card?


Options are :

  • Convert the user's Internet service into a television signal
  • Increase the reception of nearby televisions
  • Decrease the interference associated with the incoming signal
  • Decode NTSC or PAL signals for the PC

Answer : Decode NTSC or PAL signals for the PC

Which of the following ISP types requires an RJ-11 connection to the PC?


Options are :

  • WiMAX
  • Cellular
  • Cable
  • Dial-up

Answer : Dial-up

N10-006 CompTIA Network+ Certification Practice Test Set 2

The accounting department has requested a printer with a duplexing assembly. They most likely want to add which of the following features?


Options are :

  • Print on both sides
  • Print on specialized paper
  • Print on envelopes
  • Print in color on card stock

Answer : Print on both sides

Which of the following would MOST likely be found on a docking station versus a port replicator?


Options are :

  • DVD-ROM
  • PS/2 Slot
  • VGA Port
  • USB Hub

Answer : DVD-ROM

A customer has purchased a 1TB internal hard drive. The customer would like to have it installed as a data drive in their existing system. The technician discovers there is no spare power supply connector for the new hard drive. Which of the following would enable the technician to EASILY accomplish the task? (Select TWO).


Options are :

  • Replace the power supply.
  • Remove the floppy disk.
  • Replace the existing hard drive.
  • Remove the CD-ROM.
  • Split an existing power connection.

Answer : Remove the CD-ROM. Split an existing power connection.

SY0-401 CompTIA Security+ Certification Practice Exam Set 8

Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?


Options are :

  • Refer to manufacturer documentation.
  • Acquire the appropriate tools that are going to be used.
  • Remove loose jewelry.
  • Touch the case to discharge static.

Answer : Touch the case to discharge static.

Which of the following network types uses IrDA for communication?


Options are :

  • MAN
  • WAN
  • PAN
  • LAM

Answer : PAN

Which of the following would be a necessary step in performing preventive maintenance on a thermal printer?


Options are :

  • cClean the heating element
  • cApply the maintenance kit
  • cReplace the print head
  • cReplace the toner

Answer : cClean the heating element

CompTIA Cloud Essentials Cert Exam Prep CL0-002 Set 3

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