CompTIA JK0-801 A+ Laptops Printers and Operational Exam Set 3

Which of the following printer types uses an imaging drum?


Options are :

  • Thermal
  • Impact
  • Inkjet
  • Laser

Answer : Laser

When dealing with customers who may be from different countries, which of the following considerations is MOST important to keep a professional work environment?


Options are :

  • Do not engage in small talk with a customer; this ensures that no feelings can ever be upset.
  • Be careful not to simplify technical terms with the other party
  • Be wary that some people may be more sensitive to time guarantees on projects.
  • Be sensitive to cultural differences that may exist for the other party.

Answer : Be sensitive to cultural differences that may exist for the other party.

CompTIA JK0-801 A+ Laptops Printers and Operational Exam Set 4

In a laser printer, which of the following components uses heat to apply the toner onto the page?


Options are :

  • Fuser assembly
  • Imaging drum
  • Transfer roller
  • Pickup roller

Answer : Fuser assembly

A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?


Options are :

  • Replace the print head.
  • Replace the printer ribbon.
  • Replace the fuser.
  • Replace the pickup assembly.

Answer : Replace the fuser.

Which of the following describes the process laser printers use to secure toner to paper?


Options are :

  • Duplexing
  • Fusing
  • Transferring
  • Bonding

Answer : Fusing

220-701 A+ Essentials Certification Practice Exam Set 1

Joe, a technician, receives a report from Ann, an employee, that the payroll printer is printing checks but the characters are not legible. Ann already replaced the printer ribbon but the printing performance is still occurring. Which of the following is the MOST likely cause?


Options are :

  • Fuser assembly
  • Pickup rollers
  • Printer drum
  • Print head

Answer : Print head

A laser printer is mistakenly printing what is meant for a single page onto multiple blank sheets of paper. Which part MOST likely needs replacement?


Options are :

  • Transfer Ribbon
  • Separator Pad
  • Transfer Belt
  • Duplexing Assembly

Answer : Separator Pad

A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation?


Options are :

  • 86-bit
  • 16-bit
  • 64-bit
  • 32-bit

Answer : 32-bit

220-701 A+ Essentials Certification Practice Exam Set 10

Which of the following printer types does NOT need periodic cartridge refills?


Options are :

  • Thermal
  • Laser
  • Dot Matrix
  • Inkjet

Answer : Thermal

Which of the following printers requires manual alignment?


Options are :

  • Thermal
  • Inkjet
  • Dot matrix
  • Laser

Answer : Dot matrix

A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta cartridge. Which of the following should the technician do NEXT?


Options are :

  • Perform printer head cleaning
  • Purchase a maintenance kit
  • Use a different weighted paper
  • Verify printer cables are connected

Answer : Perform printer head cleaning

220-701 A+ Essentials Certification Practice Exam Set 11

A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this?


Options are :

  • Replace the USB cable
  • Replace ink packs
  • Use a different type of paper
  • Calibrate the printer

Answer : Calibrate the printer

A technician is repairing a printer in the payroll department that includes employees? sensitive information. Which of the following should the technician do with the printed sensitive information documents that were used for testing?


Options are :

  • Recycle all printed documents.
  • Keep printed items for future reference.
  • Shred the printed documents.
  • Leave the documents on the printer.

Answer : Shred the printed documents.

A supervisor has asked a technician to share the multifunction device that is directly connected to a PC. The PC is running Windows XP Professional. Which of the following steps are valid options to allow the technician to complete this task?


Options are :

  • Type “appwiz.cpl” at the run line and install the printer as a shared device.
  • Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and go to “Sharing”. Select the option to share the printer and give it a share name.
  • Start >All Programs >Control Panel >Network Connections >Right click on desired printer and go to “Sharing”. Select the option to share the printer and give it a share name.
  • Start >All Programs >Control Panel >Scanners and Cameras >Right click on desired device and go to “Sharing”. Select the option to share the device and give it a share name.

Answer : Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and go to “Sharing”. Select the option to share the printer and give it a share name.

220-701 A+ Essentials Certification Practice Exam Set 12

A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit?


Options are :

  • Toner
  • Compressed air
  • Pickup rollers
  • Paper tray

Answer : Pickup rollers

A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue?


Options are :

  • Device drivers are corrupted
  • Printer is low on toner
  • Printer needs to be restarted
  • Printer PC is off network

Answer : Printer PC is off network

A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this?


Options are :

  • Install a USB hub
  • Install a print server
  • Enable print sharing
  • Install shared PCL drivers

Answer : Enable print sharing

220-701 A+ Essentials Certification Practice Exam Set 2

While performing maintenance on a system for a customer, the screen locks and requests a prompt for a password. Which of the following BEST represents the actions the technician should take to get the PC unlocked?


Options are :

  • Try random passwords until it is accepted.
  • Use third party software to bypass the prompt.
  • Look around the area for hints at what the password might be.
  • Find the user and have them enter their password.

Answer : Find the user and have them enter their password.

Which of the following cable types uses a 9-pin connector?


Options are :

  • Serial
  • Parallel
  • USB
  • Ethernet

Answer : Serial

Which of the following is the FIRST step a technician should take to replace a network printer?


Options are :

  • Notify all users before unplugging the printer.
  • Save all print jobs, replace the printer and print all saved files.
  • Unplug the network printer then notify users.
  • Delete all print jobs before replacing the printer.

Answer : Notify all users before unplugging the printer.

220-701 A+ Essentials Certification Practice Exam Set 3

Which of the following laptop display types relies on a backlight for the display presentation?


Options are :

  • LED
  • CRT
  • LCD
  • Plasma

Answer : LCD

220-701 A+ Essentials Certification Practice Exam Set 4

A technician is trying to install a printer driver from a manufacturer?s website, but is getting an incompatibility error. This can be caused by:


Options are :

  • drivers designed for a different OS.
  • a malfunctioning printer.
  • 32-bit drivers on a 64-bit system.
  • a bad printer cable.

Answer : drivers designed for a different OS.

A new security flaw and fix has been published about a laptop's OS. Which of the following can be implemented to prevent exploitation?


Options are :

  • Patching policy
  • Enable hard drive encryption
  • Enable screen lock
  • User training

Answer : Patching policy

A user?s laptop screen is extremely dim. A technician attempts to alter the brightness using function keys and the BIOS, but the screen never changes in brightness. Which of the following is MOST likely the cause?


Options are :

  • Display driver is corrupted
  • Bulb failure
  • Battery failure
  • Backlight failure

Answer : Backlight failure

220-701 A+ Essentials Certification Practice Exam Set 5

Which of the following items should be used when cleaning a laser printer of excess toner?


Options are :

  • Tape
  • Dry cloth
  • Vacuum
  • Compressed air

Answer : Vacuum

Which of the following is MOST likely to be reset during a standard printer maintenance?


Options are :

  • Page count
  • Paper and tray settings
  • Job queue
  • Print job cache

Answer : Page count

Which of the following technologies has the SHORTEST wireless range for printing?


Options are :

  • Bluetooth
  • 802.11g
  • Infrared
  • 802.11a

Answer : Infrared

220-701 A+ Essentials Certification Practice Exam Set 6

Which of the following printer types needs to have toner replaced as part of the normal maintenance cycle?


Options are :

  • Impact
  • Laser
  • Thermal
  • Inkjet

Answer : Laser

A user is required to use a directly connected local printer but is unable to print any documents properly. Various characters are excessively being printed on the top and bottom of each page. Which of the following actions would correct this issue?


Options are :

  • Connect to the printer using the wireless LAN connection
  • Update the language drivers
  • Connect to the printer using Bluetooth
  • Update the print drivers

Answer : Update the print drivers

Ann, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install?


Options are :

  • Riser card
  • Wireless card
  • Serial/Parallel card
  • FireWire card

Answer : Serial/Parallel card

220-701 A+ Essentials Certification Practice Exam Set 7

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