CompTIA JK0-801 A+ Certification Practical Exam Set 2

The network printer is locking up and printing garbled text. When the user cancels the job from their local print queue, nothing happens. Which of the following is the MOST likely cause?


Options are :

  • The printer needs to be set to factory defaults.
  • The printer needs to be power cycled to clear the job.
  • The print servers queue needs to be checked. (Correct)
  • The users workstation needs to be rebooted.

Answer : The print servers queue needs to be checked.

Which of the following describes a function of dual data rate memory?


Options are :

  • Reading or writing twice per clock signal (Correct)
  • Reading and writing twice per clock signal
  • Refreshing the level 3 cache twice per clock signal
  • Correcting errors in memory twice per clock signal

Answer : Reading or writing twice per clock signal

During the installation of a wireless router at a small business, it is noted that some of the wireless clients support WPA2 and some of the clients support WPA. Which of the following encryptions should be set on the router?


Options are :

  • TKIP
  • WEP
  • WPA (Correct)
  • WPA2

Answer : WPA

The term WAN is commonly used when describing which of the following networks?


Options are :

  • Mesh
  • Local Wi-Fi network
  • Ad hoc Wi-Fi network
  • Internet (Correct)

Answer : Internet

Which of the following socket types supports an Intel iCore second generation processor?


Options are :

  • 1156
  • 1155 (Correct)
  • 775
  • 1366

Answer : 1155

Which of the following external ports would a technician use to connect a printer? (Select TWO).


Options are :

  • eSATA
  • VGA
  • USB (Correct)
  • COM1
  • Parallel (Correct)

Answer : USB Parallel

A technician is about to open a desktop workstation to replace a card. The technician shuts the computer down, opens it, grounds himself to the frame, and begins the task. Which of the following did the technician fail to do?


Options are :

  • Disconnect the power cable. (Correct)
  • Ground the card to the frame
  • Power down the UPS
  • Turn the power switch off.

Answer : Disconnect the power cable.

A recent power outage has affected several circuits in the same region, and the helpdesk is receiving an overwhelming number of calls from users who are having network connectivity issues. Which of the following examples of professionalism should the helpdesk focus on the MOST while answering these calls?


Options are :

  • Be culturally sensitive.
  • Do not trivialize the customers problems. (Correct)
  • Document and record every conversation.
  • Ask open-ended questions to narrow the scope of the problem.

Answer : Do not trivialize the customers problems.

A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue?


Options are :

  • Reinstall the printer drivers on the users workstation.
  • Reset the printer to factory defaults.
  • Use compressed air to clean out any debris. (Correct)
  • Replace the toner cartridges.

Answer : Use compressed air to clean out any debris.

Which of the following diagnostics is performed at POST?


Options are :

  • Plug and Play Compliance Check
  • Temperature Check
  • Hard Disk Parity Check
  • RAM Self Check (Correct)

Answer : RAM Self Check

A building has five rooms each with their own switch. All network packets from each room pass through room five's switch prior to reaching any PC or the Internet. Which of the following LAN topologies is being used at this company?


Options are :

  • Mesh
  • Star (Correct)
  • Hybrid
  • Bus

Answer : Star

A user has a new laptop with a quad-core processor, and wants to increase the memory of the unit. Which of the following memory types would be the BEST choice?


Options are :

  • SODIMM (Correct)
  • SIMM
  • DIMM
  • RIMM

Answer : SODIMM

How should a technician respond in a situation where a user is very upset about a repeated problem?


Options are :

  • Ask how the users family is doing and other current affairs to create a calm atmosphere.
  • Be courteous and assure the user that they will take responsibility for the resolution. (Correct)
  • Be nice and inform the user that they are committed to try to fix the problem.
  • Greet the user in a friendly manner and assure the user that they will fix all of the problems the user has caused.

Answer : Be courteous and assure the user that they will take responsibility for the resolution.

Which of the following devices forwards any packet to all ports regardless of the packet address?


Options are :

  • Router
  • Bridge
  • Switch
  • Hub (Correct)

Answer : Hub

Which of the following cooling types would MOST likely be recommended for a home theater PC?


Options are :

  • Passive
  • Liquid
  • Nitrogen
  • Fan/heatsink (Correct)

Answer : Fan/heatsink

Which of the following is the correct configuration for a RAID 5 array?


Options are :

  • A two disk set with two data strips
  • A three disk set with two data strips and a parity strip (Correct)
  • A two disk set with one data strip
  • A four disk set with two sets of data strips

Answer : A three disk set with two data strips and a parity strip

A technician is examining a UTP cable and notices that pins 1, 2, 3, and 6 are not the same on both ends of the cable. Which of the following is the type of cable the technician has?


Options are :

  • Plenum cable
  • Cross over cable (Correct)
  • Coaxial cable
  • Patch cable

Answer : Cross over cable

Which of the following connector types does CAT5e require to connect it from a PC to a switch or router?


Options are :

  • BNC
  • RJ-11
  • LC
  • RJ-45 (Correct)

Answer : RJ-45

Which of the following wireless networking standards can operate at two different frequencies simultaneously?


Options are :

  • 802.11g
  • 802.11n (Correct)
  • 802.11a
  • 802.11b

Answer : 802.11n

Which of the following connection types is rated at transfer speeds of 480 Mbps?


Options are :

  • 1394b
  • USB 2.0 (Correct)
  • 1394a
  • USB 1.1

Answer : USB 2.0

A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single disk. Which of the following should a technician recommend?


Options are :

  • Blu-Ray writer (Correct)
  • CD-ROM burner
  • Dual Layer DVD burner
  • DVD-RW drive

Answer : Blu-Ray writer

A laptop user has asked a technician to purchase a device that allows for central connection of multiple external devices. The user is cost-sensitive, so they would like a device that does not provide power to the laptop during usage. Which of the following items would BEST fit the users needs?


Options are :

  • Docking Station
  • Port Replicator (Correct)
  • Parallel Port Selector
  • Ethernet Hub

Answer : Port Replicator

When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO).


Options are :

  • HDMI (Correct)
  • IEEE 1394
  • PCIe
  • ExpressPort
  • PCMCIA
  • VGA (Correct)

Answer : HDMI VGA

Which of the following supports a MAXIMUM frequency of 100MHz?


Options are :

  • Cat6
  • Cat5 (Correct)
  • Cat5e
  • Cat6a

Answer : Cat5

ESD mats are useful for protecting against which of the following hazards?


Options are :

  • Static buildup (Correct)
  • Chemical burns
  • Electromagnetic interference
  • RF interference

Answer : Static buildup

A small computer repair office has carpeted flooring. Which of the following accessories would BEST prevent against random electrical static damage?


Options are :

  • Surge suppressors
  • ESD wristbands
  • Grounded 3 prong AC wall sockets
  • ESD mats (Correct)

Answer : ESD mats

Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency?


Options are :

  • B
  • G (Correct)
  • N
  • A

Answer : G

Which of the following can be used as the default gateway for the 192.168.1.0/24 network?


Options are :

  • 192.168.0.1
  • 192.168.0.255
  • 192.168.1.10 (Correct)
  • 192.168.1.0

Answer : 192.168.1.10

A user is explaining a problem they are having to a technician. During the explanation the technician determines what the cause of the problem is. Which of the following should the technician do?


Options are :

  • Interrupt the user so that the user does not have to offer more than is needed
  • Wait until the user finishes their explanation and then offer advice (Correct)
  • Make a gesture to the user to let the user know that no more explanation is needed
  • Ignore the remainder of the users explanation and then offer advice

Answer : Wait until the user finishes their explanation and then offer advice

Which of the following wireless standards operates at 5GHz? (Select TWO).


Options are :

  • 802.11n (Correct)
  • 802.11bg
  • 802.11a (Correct)
  • 802.11g
  • 802.11b

Answer : 802.11n 802.11a

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