The practice of following an authorized person through an entrance without using a badge or token to defeat security is called:
You are a desktop technician for a graphic design company. The company issues Apple computers running OSX 10.9 to all employees. Recently you have been asked to find a solution that will allow employees to use Windows applications on their computers. Which of the following is a potential solution?
A) Boot Camp
C) Disk Util
Alex, a technician, would like to map a network drive when he starts up his computer in the morning. Which of the following commands would he use to accomplish this task?
Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?
A technician is trying to setup a non-domain user account on a workstation, but receives the following error message "Password does not meet the complexity requirements." Which of the following utilities should the technician use to identify the criteria?
A) Users and Groups
B) Local Security Policy
C) Performance Monitor
An unauthorized user observing system security procedure such as typing in a password or pin code is known as:
A) A Worm
C) Shoulder Surfing
When is it acceptable to a IT business to make copies of customer's confidential data?
A) If the on-site tech determines it necessary
B) It is never acceptable to copy customer data
C) If the content is public information
D) With the customer's permission, for back up purposes
Which of the following passwords is the MOST secure according to industry best practices?
Which of the following is true about the difference between a worm and a virus?
A) Worms are written into assembly while viruses are written with scripting languages.
B) Viruses hide in the boot record while worms hide within the file system.
C) Worms can self propagate without attaching themselves to a host program while a virus cannot.
D) Viruses disable the antivirus update service while worms kill the antivirus process.
Of which of the following Windows System Power States saves the contents of memory to a file on the PC's hard drive?
B) Wake on Lan
D) Stand By
Recently the company you work for began investigating the possibility of replacing their payroll system with a cloud based service provided by a third party company. Which type of service is this?
A user has called the help desk where you work stating they cannot find a file on their PC. After asking a few basic questions you have determined they are using Mac OSX. Which standard OSX application can help them locate their file?
D) Find my Mac
Which of the following is the default package manager for the Ubuntu Linux distribution?
A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives?
A) Enable PATA in the BIOS
B) Select load driver
C) Press F8 when prompted
D) Hit the refresh button to force a re-detect
In a Linux operating system environment, what command will display the current directory to the user?
A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform next?
A) Re-establish a new theory or escalate
B) Establish a plan of action to resolve the problem
C) Document findings, actions, and outcomes
D) Implement preventative measures
Social engineering makes use primarily of which of the following techniques, to bypass common corporate security barriers?
A) Grayware installation
B) Worm transmission
C) Human interaction
D) Malware installation
Which of the following is a command line tool that will translate between a domain name and an IP Address?
A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?
A) "Are you able to sign on?"
B) "Does the PC turn on?"
C) "Can you get to the Internet?"
D) "Do you have a laptop or desktop?"
You are creating a support ticket for a customer. While they are explaining their PC's symptoms you believe you already know the solution. What should you do?
A) Continue listening to the customer's explanation, when they are done refer them to a website to find a solution
B) Ask the customer to repeat the problem and all the symptoms several times, for clarity.
C) Finish listening to their explanation and then explain the solution
D) Politely interrupt them and tell them your solution
You have just configured permissions for a set of folders on an NTFS disk, the folders also have another set of share permissions. When a user connects to one of these folders through a network share, which of the following is true?
A) The most restrictive permissions from both NTFS and Share will apply
B) The least restrictive permissions from both NTFS and Share will apply
C) Only Share permissions will apply when accessing through a share folder
D) Only NTFS permissions will apply when accessing through a shared NTFS folder
After installing Windows 10 on a Laptop PC alongside an existing Red Hat Linux installation you receive a message stating that the GRUB file is missing when you try to boot the PC. Which of the following is the best option?
A) Ignore the error and boot into Windows 10 for the first time
B) Rebuild the GRUB using a Red Hat Disc
C) Upgrade to GRUB for Windows to allow both Windows and Linux to operate
D) Reinstall Windows 10, selecting allow multiboot under advanced installation options
Which of the following security threats is BEST mitigated through proper user training?
B) A Worm
C) Social Engineering
D) Browser Adware
What is step 3 in the trouble shooting theory?
A) Document findings
B) Verify full functionality
C) Test the theory to determine the cause
D) Consider corporate policies
A technician is accessing a Windows PC via SSH. Which command can the technician use to create a new directory on the PC?
You are a desktop technician for a public school district. Your supervisor has asked you to write a script that will configure the wireless adapters on student's Linux based laptops to connect only to authorized access point. Assuming the access point's MAC Address is 00:0D:9D:C6:38:2D, which command will help you achieve this?
A) Ethtools -lock 00:0D:9D:C6:38:2D
B) Ifconfig eth0:0 00:0D:9D:C6:38:2D
C) Iptables /netfilter auth-only 00:0D:9D:C6:38:2D
D) Iwconfig ap 00:0D:9D:C6:38:2D
Which of the following terms describes a folder's permissions defaulting to match the permissions of it's parent's folder?
C) Permission Propagation
You need to download and install a package using the apt-get command on an Ubuntu environment. After running the command you receive an error stating you do not have permissions to perform this action. What should you do next?
A) Right click the terminal and select Run as Administrator
B) Prepend sudo to your command
C) Fast swap to root
D) Switch to the administrative user account
Your employer has recently began investigating an employee for using a computer to host and share illegal materials. You have been asked to keep track of the computer's hard drive until it is turned over to the proper authorities. What term best defines this situation?
A) Chain of Custody
B) Material Supervision
C) Digital Provenance
D) Data Possession Control (DPC)
Which of the following Windows command line tools will provide a computer's network configuration information?
Which of the following is true about a file when it is copied from an NTFS to a FAT32 partitions?
A) All file permissions must be reassigned
B) All of the file permissions are lost
C) The file owner is preserved
D) The file name becomes case insensitive
Which of the following will allow a Windows OS to boot with only the essentials like basic drivers, required programs and default settings?
A) Safe Mode
B) Standby Mode
C) System Restore Mode
D) Guest Mode
You are installing Windows Server 2008 R2 onto a new company file server that uses a RAID card. You have verified that all cabling is correctly seated, but Windows is not recognizing any storage mediums for installation. Which of the following will most likely correct the issue?
A) Ensure the Windows server supports PXE Boot/Installation
B) Wait a few moments, then press refresh to force Windows to detect drives
C) Enable PATA in the BIOS
D) Use the correct RAID driver
Which of the following is the best definition for open source software?
A) Software whose code is not available
B) Software whose code is available to the public
C) Software whose code is certified by a third party reviewer
D) None of the above
Which of the following Windows commands can identify and repair corrupted information and other hard drive issues?
D) None of the above
Which Windows tool can prevent programs from automatically opening upon start up on the Windows 7 Operating System?
You have been instructed to configure a database server running Windows Server 2008 to alert technicians when the server's processor or memory is running above 75% capacity. Which of the following technologies will help you achieve this?
A) System Configuration
B) Task Scheduler
C) Task Manager
D) Performance Monitor
You are a network administrator for a large company. Several network users have complained that they are receiving odd emails from another user, who claims they have not sent any emails today. Which of the following will most likely stop the issue?
A) Check the networks firewall for unauthorized entries
B) Reinstall the user's email client
C) Change the user's account password
D) Install a more expensive spam filter
Amanda, a user, has a laptop running Windows 7 Ultimate. She has asked the IT Department to update her laptop to run Windows 10 Pro. Which of the following should be done first?
A) Run the Windows 10 Update Software
B) Purchase a valid Windows 10 Pro License
C) Reformat the laptop with NTFS10
D) Verify the laptop can support Windows 10 Pro requirements
A malicious user has gained access to several user accounts by guessing their password. The malicious user was able to guess passwords using a list of commonly used phrases and words. Which of the following terms best describes this type of attack?
A) Brute Force Attack
B) Dictionary Attack
C) Zero Day Attack
. What is the best format to use for the USB drive?
command prompt you type "cd C:\Users\msmith", the output is "Access is denied." How can you overcome this issue.
A) Run "chkdsk" to see if there are issues with the file system
B) Use "chmod a+r C:\Users\msmith" to give all users read rights to the folder
C) Use the "dir" command instead of cd to force access to the directory
D) Run cmd.exe as an Administrator
Determine which of these options is a technology used by CPU's to segregate blocks of memory for exclusive use by an application:
A) Harvard Architecture
D) Ivy Bridge
Which term refers to a logically separate portion of a single physical hard drive?
A) Virtual Volume
C) Virtual Drive
D) Stateful Drive
You are having trouble with several drivers on your system and want to uninstall them, but can't do it while Windows 8 is running normally. What tool will allow you to boot into Safe Mode?
Which of the following should be regularly performed to prevent data loss in the event of data corruption or drive failure?
A) System Restore
B) Scheduled Backups
C) Factory Reset
D) Memory Diagnostics
Your employer wants you to recommend a cloud service that will allow the IT department to deploy web applications without having to configure physical equipment or operating systems. What type of service is he talking about?
A) Software as a Service (SaaS)
B) Platform as a Service (PaaS)
C) Infrastructure as a Service (IaaS)
Which of the following technologies allows a PC to boot an operating system from a separate network location?
B) Serial (Network Cable)
What type of policy would allow Stacy to use her iPad during meetings for email, taking notes, and accessing the company's intranet?
B) Man-in-the-middle (MITM)
C) Embedded system
, and printer. He states "these are automatic for my work machine and Sarah's personal laptop." What is something you can do that would get Mike access to these resources?
A) Ensure that Mike's computer is in the company Workgroup
B) This is against the company's BYOD policy, notify Mike's manager
C) Join Mike's computer to the domain
D) Run Windows Update on Mike's computer
You show up to work and there is a powered-on laptop on your desk, you co-worker instructs you to make a backup of the user files on the system since the system has been having problems booting. During the process you discover child pornography on the machine, what do you immediately do?
A) Notify law enforcement
B) Make a copy of the entire drive for Law Enforcement
C) Alert your manager
D) Power down the machine by removing the battery/power source
Your employer is concerned about zero-day attacks to obtain their intellectual property, what security feature helps mitigate such an attack.
B) Windows Update
C) Strong BIOS/UEFI Passwords
A user calls you and asks to reset his password, you confirm that it is actually the user on the phone, and he says his username is bobsmith, you are in a Linux environment. What is the appropriate command for resetting his password?
A) Sudo passwd bobsmith
B) Chown bobsmith
C) Su bobsmith
D) Sudo pwd bobsmith [password]
Your surpervisor asks you to come up with ideas for increasing the physical security in a computer lab used for sensitive projects, which of the following would NOT be an acceptable suggestion?
A) Installing a cypher lock on the door
B) Using data encryption software such as BitLocker
C) Setting up a video camera to monitor the entrance/exit to the lab