220-902 CompTIA A+ Certification Practice Exam Set 6

A technician has been informed by the IT security manager that a vulnerability has been
discovered in the wireless router. The vulnerability could allow an attacker to take remote control
of the device. Which of the following should the technician perform to address the issue?


Options are :

  • Power off the device
  • Install an add-on card
  • Update the WiFi antenna
  • Update firmware (Correct)

Answer : Update firmware

While navigating a Windows machine through command prompt, which of the following commands
will a technician use to display the contents of the current folder?


Options are :

  • cd
  • dir (Correct)
  • md
  • rd

Answer : dir

A technician is using a domain account to access files located on a server at the path
\\computername\C$. The technician receives an Access denied error message. Which of the
following is MOST likely the cause of the error?



Options are :

  • The server is no longer accepting connections since reaching its limit of open shares.
  • The password is incorrect, requiring the user to reset it before authentication will proceed.
  • The username should be prefixed by the domain, followed by a backslash (e.g., domain\username).
  • The account does not have local administrative permissions to access the server share. (Correct)

Answer : The account does not have local administrative permissions to access the server share.

A user in a corporate environment needs to have a laptop device repaired and takes the device to
the appropriate technician. Which of the following should the technician offer to the user in order to
maintain professionalism?


Options are :

  • Ask to user to wait in the area while repairs are being made.
  • Offer a temporary loaner laptop for the user to work on. (Correct)
  • Inform the user that it will be ready sometime and to come back later.
  • Ask the user to bring the laptop back when the department is less busy.

Answer : Offer a temporary loaner laptop for the user to work on.

Joe, a technician, arrives onsite at a customers home. Upon entering the home, Joe notices an
unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves,
the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be
addressed. Which of the following topics would the supervisor be MOST likely to cover?


Options are :

  • Maintaining good communications with the customer
  • Maintaining good personal hygiene
  • Avoiding being judgmental (Correct)
  • Avoid dismissing the customers problems

Answer : Avoiding being judgmental

A technician is working a trouble ticket for a user. After addressing the issue, the technician asks
the user to verify functionality. The user confirms the system is functioning, but the computers
speakers now emit an irritating noise. The technician states this is a byproduct of the solution, and
the user will eventually get used to the noise. Which of the following professionalism principles is
the technician failing to address?


Options are :

  • Avoiding being judgmental
  • Avoiding dismissal of the customers problems (Correct)
  • Avoiding an argument with the customer
  • Maintaining a positive attitude

Answer : Avoiding dismissal of the customers problems

A recent data breach has revealed that compromised files contained employee photos, names,
and addresses. This information is sensitive because it is considered to be:


Options are :

  • a detriment to employer/employee relations.
  • personally identifiable information. (Correct)
  • a violation of information access policies.
  • proof of employee corporate affiliation.

Answer : personally identifiable information.

An IT manager needs to reimage 30 computers in a lab. The image has already been created and
is ready to be deployed via the network. Which of the following tasks should be completed FIRST?


Options are :

  • Boot from PXE. (Correct)
  • Install Windows using DVD.
  • Reboot computers with USB drive.
  • Press F8 while rebooting.

Answer : Boot from PXE.

A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does not
run correctly and is reporting that the .dll is missing. Which of the following tools would the
technician use to complete the import of the .dll?



Options are :

  • gpresult
  • msconfig
  • gpupdate
  • regsrv32 (Correct)

Answer : regsrv32

A technician is tasked to install a 4TB SATA hard disk. Which of the following partitioning
technologies should the technician use to satisfy these requirements?


Options are :

  • GPT (Correct)
  • Logical
  • MBR
  • Extended

Answer : GPT

A technician is tasked to change the number of CPU cores available to the OS to enhance
productivity. Which of the following tools would allow the technician to perform this task?




Options are :

  • msconfig (Correct)
  • perfmon
  • taskmgr
  • dxdiag

Answer : msconfig

A technician is tasked with removing a virus file that created a custom service. The technician has
located the file to be removed using an antivirus scanner, but the scanner did not successfully
remove the file. When the technician attempts to manually remove the file, an error message
appears that says, The file is in use by another program. Which of the following tools would be
the BEST to use to correct the issue?


Options are :

  • Terminal
  • SFC
  • Event Viewer
  • Services Console (Correct)

Answer : Services Console

The system administrator is tasked with installing Windows to 100 computers over the network.
The systems administrator needs to remove system-specific identifiers. Which of the following
would the system administrator use to accomplish this?



Options are :

  • Windows Deployment Services
  • Remote Installation Services
  • System Preparation Tool (Correct)
  • Unattended installation

Answer : System Preparation Tool

A technician installs a new application and restarts the computer. After signing in to Windows, an
error message appears stating that the application did not start automatically as intended. After
confirming the software has installed correctly, which of the following tools would be used to
troubleshoot this problem?


Options are :

  • msconfig (Correct)
  • appwiz.cpl
  • gpedit
  • regsrv32

Answer : msconfig

A technician is installing Windows 7 on a computer with a previously used hard drive. After
receiving an error, the technician realizes the hard drive does not support this install. Which of the
following tasks should the technician perform?



Options are :

  • Partition the hard drive in Extended format.
  • Use Windows Update to download the appropriate driver.
  • Enable Multiboot in the BIOS.
  • Convert the file system to NTFS. (Correct)

Answer : Convert the file system to NTFS.

A technicians is onsite troubleshooting a user's issue and receives a call from another customer.
Which of the following is the BEST course of action for the technician to take in this situation?


Options are :

  • Let the call go to voicemail and respond when time permits. (Correct)
  • Leave the current appointment to assist the calling customer.
  • Ignore the call and continue with the scheduled itinerary.
  • Apologize to the customer and answer the call.

Answer : Let the call go to voicemail and respond when time permits.

Several users of a shared computer report that Windows often indicates an improper shutdown
was experienced upon power on. Which of the following would be the BEST course of action to
determine which user is responsible for causing the issue?


Options are :

  • Review the System Log (Correct)
  • Check msconfig utility
  • Checkboot. ini
  • Review the ntuser.dat file

Answer : Review the System Log

After confirming BIOS support, technician has added a second video card and a new sound card
to a computers motherboard. The computer continuously restarts. This is an indication of which of
the following.



Options are :

  • Incompatible sound card
  • Insufficient power supply (Correct)
  • Insufficient memory
  • Defective video card

Answer : Insufficient power supply

A computer on a Windows domain has been identified as not having the most current policy.
Which of the following tools would a technician run on the local machine to rectify this?



Options are :

  • gpresult
  • msconfig
  • ipconfig
  • gpupdate (Correct)

Answer : gpupdate

A user running Windows 7 has reported that a computer has crashed and a BSOD displayed. The
computer was restarted and now the user reports that it is running slower than usual, especially
when multiple programs are open at the same time. The technician knows the system has 8GB of
memory (2x 4G DIMMS), and suspects that the system has a faulty memory module and has
disabled one of the DIMMs. Which of the following would a technician do to confirm that the OS is
now only detecting 4GB of memory? 



Options are :

  • In the Control Panel, click Devices and Printers.
  • In the Control Panel, click System. (Correct)
  • In the Control Panel, click Device Manager.
  • In the Control Panel, click Performance Information and Tools.

Answer : In the Control Panel, click System.

A technician needs to repurpose a hard drive that has confidential information on it. Which of the
following methods is MOST appropriate?


Options are :

  • Incineration
  • Overwrite
  • Degauss
  • Quick format (Correct)

Answer : Quick format

A network administrator has moved several users folders to a different server. After mapping to 

the new shared drive, the users can access each others files. Which of the following could be the
cause of this issue?


Options are :

  • Administrator permissions
  • File permissions (Correct)
  • File fragmentation
  • Network segmentation

Answer : File permissions

A technician is trying to perform a new installation of an operating system on a computer without
an optical drive. Which of the following boot sources can be used?



Options are :

  • Windows easy transfer
  • Copy of SYSTEM folder
  • USMT
  • Flash drive (Correct)

Answer : Flash drive

A user wants to reuse a flash drive and ensure that no one can view the previous data. Which of
the following is the BEST way to accomplish this?


Options are :

  • Delete the files
  • Perform a full format (Correct)
  • Degauss the drive
  • Make the files hidden

Answer : Perform a full format

An administrator has verified that a PC has no Internet connectivity. Using ipconfig shows that the
IP address for the machine is completely different than the assigned network address. After using
ipconfig /release and ipconfig /renew, the computer is still assigned the same address. Which of
the following is MOST likely the cause of the issue?



Options are :

  • The NIC drivers are not properly installed
  • HomeGroup is misconfigured
  • DHCP server is unavailable
  • A static IP address is configured (Correct)

Answer : A static IP address is configured

A user tries to login and receives the error message The User Profile Service failed to login. User
Profile cannot be leaded. Which of the following should be the FIRST method to troubleshoot the
issue?


Options are :

  • Use Automated System Recovery
  • Boot PC into Safe Mode (Correct)
  • Use System File Checker
  • Perform hardware diagnostics

Answer : Boot PC into Safe Mode

A technician is removing malware from a computer in safe mode and is having trouble with one of
the infected files. The anti-malware suite is unable to remove or quarantine it and the system will
not let the technician manually delete it, even though it is not in use. Which of the following can the
technician use to remove the file?



Options are :

  • Open the defrag utility and run a full analysis and defragmentation of the hard drive.
  • Boot from a pre-installation environment CD and delete the file from the hard drive. (Correct)
  • Run attrib followed by the file name with the h switch from the command prompt.
  • Install a second full antivirus suite onto the system and run another removal scan.

Answer : Boot from a pre-installation environment CD and delete the file from the hard drive.

A user starts up a PC and notices it appears to boot from CD or DVD-ROM, but after a few
seconds continues to boot into Windows. Once Windows starts up, Media Player opens and starts
playing music. Which of the following is MOST likely occurring?


Options are :

  • The boot order in the BIOS is incorrectly set
  • The machine was improperly shutdown
  • The Media Player software has been recently updated.
  • A disc has been left in the CD/DVD-ROM drive (Correct)

Answer : A disc has been left in the CD/DVD-ROM drive

Which of the following is a security best practice?


Options are :

  • Use multifactor VPN authentication. (Correct)
  • Use only commercially licensed software.
  • Use only WiFi instead of Ethernet cabling.
  • Use only solid state hard drives in servers.

Answer : Use multifactor VPN authentication.

Which of the following Linux commands is used to configure an Ethernet address?


Options are :

  • ifconfig (Correct)
  • traceroute
  • ipconfig
  • chmod

Answer : ifconfig

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