220-902 CompTIA A+ Certification Practice Exam Set 1

A technician has just installed a video card in a PC. The video card is not working, although it was
working fine on the test bench. Which of the following Windows tools should the technician use to
start troubleshooting the problem?


Options are :

  • System Configuration
  • Computer Management
  • Task Manager
  • Device Manager (Correct)

Answer : Device Manager

JK0-802 CompTIA A+ Certification Exam Set 6

A technician needs to install a clean Windows OS on several laptops in the office. The office is
running a 100Base-T network. The owner would like the installations completed as soon as
possible. Which of the following installation methods should the technician use?


Options are :

  • DVD-ROM
  • PXE-based Network Installation
  • USB 3.0 Flash Drive (Correct)
  • FireWire External Hard Drive

Answer : USB 3.0 Flash Drive

An IPS appliance is installed on the network. Which of the following is the purpose of the IPS?


Options are :

  • To check the network for unwanted activity
  • To check and stop unwanted activity (Correct)
  • To test the resilience of the network
  • To provide connectivity to the network

Answer : To check and stop unwanted activity

A customer reports very slow wireless connection speeds in the new office. Which of the following
tools should a technician use to troubleshoot the issue?


Options are :

  • Packet sniffer
  • Signal booster
  • WiFi analyzer (Correct)
  • Loopback plug

Answer : WiFi analyzer

JK0-016 CompTIA Network+ 2009 Edition Practice Exam Set 12

Which of the following is a security threat that disguises itself as legitimate software?


Options are :

  • Worm
  • Spyware
  • Trojan (Correct)
  • Virus

Answer : Trojan

Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to exhibit
slow performance after a couple of hours and that the problem worsens as the day goes by. If Ann
restarts the device, it works fine for a couple of hours and then starts to run slow again. Which of
the following is the BEST action to troubleshoot this problem?


Options are :

  • Check running apps (Correct)
  • Reset to factory default
  • Disable cloud syncing
  • Replace the deviceís battery

Answer : Check running apps

A technician would like to remove the dust inside of a desktop computer. Which of the following
should the technician use to MINIMIZE exposure to the dust while protecting internal hardware
components? (Select TWO).
A.
Mask
B.
ESD mat
C.
ESD strap
D.
Antistatic bag
E.
Safety goggles
F.
Rubber gloves


Options are :

  • A,D
  • B,D
  • A,E (Correct)
  • A,C

Answer : A,E

N10-006 CompTIA Network+ Certification Practice Test Set 7

Which of the following features is being used when a smartphone is used to purchase a product at
a retail kiosk?


Options are :

  • SDK
  • Virtual assistant
  • Bluetooth
  • NFC (Correct)

Answer : NFC

A company is concerned about users tailgating into restricted areas. In order to prevent
unauthorized users from following others, which of the following should be implemented?


Options are :

  • Biometric locks
  • Mantraps (Correct)
  • Badge readers
  • CCTV

Answer : Mantraps

customer is experiencing issues with email and calls the help desk. The technician determines it
would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a
Remote Desktop Assistance connection with a customer, a technician should ask the customer to:


Options are :

  • capture a screen-shot of the error message.
  • take steps to reproduce the error.
  • reboot the computer and log back in.
  • close any items of a personal nature. (Correct)

Answer : close any items of a personal nature.

JK0-017 CompTIA E2C Project+ Certification Practice Exam Set 2

A user reports several technicians have been unable to solve a problem and requests that the
technician on the phone comes out to fix the problem because the user is unable to work. After the
technician has effectively communicated a willingness to help, which of the following is the NEXT
step?


Options are :

  • Establish a theory.
  • Identify the problem. (Correct)
  • Immediately go to the userís office.
  • Allow the user to speak with a supervisor.

Answer : Identify the problem.

Which of the following file formats does Android use for application installation?


Options are :

  • .sdk
  • .api
  • .ipa
  • .exe (Correct)

Answer : .exe

A user has a new web email account and asks a technician for help with setting up email on a
tablet. The user would like for the email to only be stored on this tablet. Which of the following
email server setting types would the technician use to accomplish this task?


Options are :

  • S/MIME
  • POP3 (Correct)
  • IMAP
  • SMTP

Answer : POP3

JK0-016 CompTIA Network+ 2009 Edition Practice Exam Set 12

Which of the following tasks is automatically added to the task scheduler in Windows to keep hard
disk performance up?


Options are :

  • diskpart
  • cleanmgr
  • chkdsk
  • defrag (Correct)

Answer : defrag

Which of the following is the FASTEST way for a user to synchronize data between an iPhone and
a work PC?


Options are :

  • Use Bluetooth to share data from the phone.
  • Transfer data via WiFi Direct to the userís laptop.
  • Connect the iPhoneís USB cable and use iTunes. (Correct)
  • Copy the data from the phone to a MicroSD card.

Answer : Connect the iPhoneís USB cable and use iTunes.

A user is experiencing a software application error. The user contacts a technician for support.
Which of the following will allow the user to issue an invitation to the technician in this scenario?


Options are :

  • telnet
  • Remote assistance (Correct)
  • FTP
  • Remote desktop

Answer : Remote assistance

CompTIA JK0-801 A+ Laptops Printers and Operational Exam Set 3

A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of
the following safety procedures should be used to prevent damaging the new part?


Options are :

  • Self ground and handle the new card by the edges. (Correct)
  • Ground the computer and remove jewelry.
  • Place the computer on an ESD mat.
  • Attach an ESD strap to the new card during handling.

Answer : Self ground and handle the new card by the edges.

A technician is noticing extremely slow performance on a computer and would like to see what
application is consuming resources. Which of the following tools should the technician use to view
the system performance?


Options are :

  • msconfig
  • Task Manager (Correct)
  • Event Viewer
  • netmon

Answer : Task Manager

An end user receives an unsolicited and unencrypted email containing a co-workerís birth date
and social security number. The end user should immediately contact the IT department and
report a violation of which of the following policies?


Options are :

  • EULA
  • IRP
  • DRM
  • PII (Correct)

Answer : PII

JK0-019 CompTIA E2C Network + Certification Exam Set 1

A manager suspects a user has obtained movies protected by copyright using a torrent client. An
incident response technician responds and verifies the user has indeed been violating company
policy. Which of the following would be the next BEST step for this technician to perform?


Options are :

  • Document the incident, purge all policy violating materials.
  • Reprimand the user and apply a content filter to their profile.
  • Secure the workstation in a limited access facility. (Correct)
  • Immediately delete all unauthorized materials.

Answer : Secure the workstation in a limited access facility.

A user frequently travels with a Windows laptop and connects to several wireless networks. At a
new location, the user reports that the locally shared printers are not available on the wireless
connection. Which of the following would be causing the issue?


Options are :

  • The location profile is set to public. (Correct)
  • The proxy settings are misconfigured.
  • Remote assistance is not configured.
  • Workgroup is disabled.

Answer : The location profile is set to public.

When dealing with a difficult customer, which of the following is the BEST way to handle the
situation?


Options are :

  • Escalate the customerís issue to a supervisor
  • None
  • Sympathize with the customer about the issue
  • Do not argue with the customer and/or be defensive (Correct)
  • Use technical terms to assure customer confidence

Answer : Do not argue with the customer and/or be defensive

CompTIA JK0-022 E2C Security+ Compliance & Operational Exam Set 2

A new help desk technician receives a trouble call from a user. The issue is something the
technician has never encountered before, and does not know where to begin troubleshooting. The
FIRST course of action is for the technician to:


Options are :

  • tell the customer this is the first time encountering the issue and to please be patient.
  • ask the customer to please hold while a senior technician is consulted regarding the issue.
  • tell the customer the issue needs to be escalated to a higher tier technician.
  • ask the customer if they would mind holding for no more than two minutes to check resources. (Correct)

Answer : ask the customer if they would mind holding for no more than two minutes to check resources.

A user has been granted permission to access the corporate network from a personal smartphone.
Which of the following should a technician perform before configuring the phone for access?


Options are :

  • Check the phone for location tracking
  • Erase all personal data from the phone
  • Disable the phoneís Bluetooth chip
  • Check the phone for unauthorized root access (Correct)

Answer : Check the phone for unauthorized root access

Which of the following security threats happens when another person enters a secured area with
an authorized person?


Options are :

  • Shoulder surfing
  • Phishing
  • Spoofing
  • Tailgating (Correct)

Answer : Tailgating

FC0-U41 CompTIA Strata IT Fundamentals Practice Exam Set 6

A user is configuring the email settings on a smartphone. Which of the following configurations will
allow the user to synchronize email from multiple devices?


Options are :

  • IMAP (Correct)
  • S/MIME
  • SMTP
  • POP3

Answer : IMAP

A technician opens a customerís computer and sees large amounts of accumulated dust. Which of
the following is the BEST method of removing the dust from the computer?


Options are :

  • Remove as much dust as possible by hand and use compressed air to blow the rest out.
  • Use a shop vacuum with enough power to ensure all dust has been removed.
  • Use compressed air to free the dust from the components and remove it with an ESD vacuum. (Correct)
  • None
  • Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.

Answer : Use compressed air to free the dust from the components and remove it with an ESD vacuum.

Ann, an end user, receives a call from someone claiming to be from the help desk and asking for
her username and password to prevent her email box from being deleted immediately. Which of
the following BEST describes this type of attack?


Options are :

  • Shoulder surfing
  • Social engineering (Correct)
  • Man-in-the-middle
  • Ransomware

Answer : Social engineering

CompTIA Network+ 6 Certification Practice Exams - 2019 Set 14

A technician is working on a home theater PC in a location where the electrical system may not be
properly grounded. As the technician is finishing the installation, which of the following should the
computer technician do before connecting a cable TV line to a TV tuner card?


Options are :

  • Use an ESD strap
  • Unplug the computer power cable (Correct)
  • Require the electrical system be brought up to code
  • Perform self-grounding

Answer : Unplug the computer power cable

A customerís Windows 7 Home Premium computer displays a stop error and automatically
reboots. Which of the following system utilities can a support technician use to find more
information about the cause of the error?


Options are :

  • Action Center
  • Disk Management
  • Event Viewer (Correct)
  • File Explorer

Answer : Event Viewer

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