220-802 CompTIA A+ Certification Practice Exam Set 12

A user states that they are having a problem with their word processor on their laptop. Whenever they attempt to type letters with their right hand, numbers and symbols show up instead. Which of the following would address this issue? 


Options are :

  • Toggle the function + num lock combination (Correct)
  • Connect a full sized external keyboard
  • Switch to a standardized font
  • Restore regional settings to default

Answer : Toggle the function + num lock combination

Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations? 


Options are :

  • LED
  • CRT
  • Plasma (Correct)
  • LCD

Answer : Plasma

Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue? 


Options are :

  • Use a maintenance kit (Correct)
  • Calibrate the printer
  • Replace the toner
  • Replace the fuser

Answer : Use a maintenance kit

A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT? 


Options are :

  • Run CONVERT on the hard drive
  • Swap hard drive and rebuild array (Correct)
  • Reboot the server
  • Remove the hard drive and back up the data

Answer : Swap hard drive and rebuild array

A user wishes to access their contacts from their Android phone. Which of the following methods will provide the MOST up-to-date contact information on the users phone on a daily basis?   


Options are :

  • Enable email synchronization and email the contacts to the user account for download.
  • Download all their contacts in a .csv file and import them into the phone via a USB laptop connection.
  • Enable contact synchronization by setting up their email account on the phone. (Correct)
  • Enable Bluetooth and transfer the contacts from their laptop to the cell phone.

Answer : Enable contact synchronization by setting up their email account on the phone.

A custom configured PC with a powerful processor, high-end video, upgraded audio, and increased cooling would be MOST suited to which of the following applications? 


Options are :

  • Virtualization workstation
  • Thin client
  • Thick client
  • Gaming PC (Correct)

Answer : Gaming PC

A PC is powering on but the only activity a technician can see is spinning fans. Which of the

following components would MOST likely be at fault for such a condition? (Select TWO).

A. SATA controller

B. CPU

C. Memory

D. Hard drive

E. Sound card


Options are :

  • B,C (Correct)
  • C,D
  • B,E
  • A,B

Answer : B,C

When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the

following items can be configured to synchronize besides the mail? (Select TWO).

A. Shared calendars

B. Archives

C. Global address list

D. Calendar

E. Address book 


Options are :

  • A,B
  • C,D
  • D,E (Correct)
  • B,C

Answer : D,E

Which of the following is a new feature of iOS 5? 


Options are :

  • Ability to perform iTunes backups
  • Ability to perform untethered updates (Correct)
  • Ability to dual boot the Android OS
  • Ability to run native PC applications

Answer : Ability to perform untethered updates

A technician is working on a PC that utilizes a RAID array for operation. The user of the system  has reported that random files are becoming corrupted on creation with no pattern to the activity. One drive in the array is likely failing and causing the read/write failures. Which of the following types of RAID is MOST likely in use? 


Options are :

  • RAID 0 (Correct)
  • RAID 5
  • RAID 1
  • RAID 10

Answer : RAID 0

While using a mapping program, which of the following functions shows the users location on the map as well as movements on the map as they travel?   


Options are :

  • Geotracking
  • Gyroscope
  • Accelerometer
  • GPS (Correct)

Answer : GPS

A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the users NEXT step in resolving this issue? 


Options are :

  • Disable the Windows firewall on the Home PC.
  • Configure a firewall exception on the Home PC. (Correct)
  • Switch the Work PC network from Work to Home.
  • Configure Wake-on-LAN for the NIC on the Work PC.

Answer : Configure a firewall exception on the Home PC.

After installing a new printer the organization determines that there are problems printing images and very large files. Which of the following will MOST likely resolve the issue?   


Options are :

  • Install additional memory to each computer
  • Install additional memory to the printer (Correct)
  • Apply the latest OS service pack
  • Update the drivers using WHQL drivers

Answer : Install additional memory to the printer

A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue? 


Options are :

  • Duplexer
  • Fuser
  • Imaging drum
  • Pickup roller (Correct)

Answer : Pickup roller

The customer reports their PC freezes up every day around the same time. Which of the following utilities would be BEST to check for any error codes? 


Options are :

  • Task Scheduler
  • Event Viewer (Correct)
  • Performance Monitor
  • Windows Updates

Answer : Event Viewer

A users PC has four hard drives in a RAID setup. After a single drive fails, the system will no longer boot and even rescue disks cannot see or access the volume. Which of the following RAID types was the user MOST likely using? 


Options are :

  • 5
  • 6
  • 0 (Correct)
  • 1

Answer : 0

Which of the following BEST represents a security vulnerability of mobile devices? (Select TWO).

A. Unauthorized downloads

B. Viruses

C. Improper file permissions

D. Phishing

E. Theft


Options are :

  • B,C
  • B,E (Correct)
  • A,B
  • C,D

Answer : B,E

A technician is working on a users PC. After testing the theory of the cause, which of the following

could the technician perform NEXT? (Select TWO).

A. Resolve issue

B. Inform user

C. New theory or escalate

D. Document issue

E. Verify system functionality 


Options are :

  • A,C (Correct)
  • C,D
  • B,C
  • A,B

Answer : A,C

A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward during operation. When this happens, the entire wireless signal drops out until the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening? 


Options are :

  • The wireless card is losing contact to its socket when the screen is opening/closing.
  • The laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle.
  • The hinges on the laptop screen are not strong enough to support the wireless signal cables.
  • The wireless signal cables are being crimped when the screen is opening/closing. (Correct)

Answer : The wireless signal cables are being crimped when the screen is opening/closing.

Which of the following describes the main difference between a laptop and a tablet? 


Options are :

  • Tablets are typically not upgradeable (Correct)
  • There are no field serviceable parts
  • Tablets have a multi-touch interface
  • Tablets use solid state drives for storage

Answer : Tablets are typically not upgradeable

Which of the following requires desktop software to synchronize contacts with the PC? 


Options are :

  • Android tablet
  • Android
  • iPhone (Correct)
  • A vehicle GPS device

Answer : iPhone

A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT? 


Options are :

  • Re-establish new theory of probable cause
  • Document findings, actions, and outcomes (Correct)
  • Escalate problem to a senior technician
  • Perform a full system backup

Answer : Document findings, actions, and outcomes

When removing the top case from a laptop, which of the following, besides hand tools, should a

technician have on hand to assure correct disassembly and reassembly? (Select TWO).

A. A multimeter and a toner probe.

B. A large cloth to spread the screws and disassembled parts on.

C. A writing pad for documentation and a marker to label cables.

D. A manufacturers technical manual for the model of the laptop.

E. A container with separated areas to store different size screws.


Options are :

  • A,B
  • D,E (Correct)
  • B,C
  • A,C

Answer : D,E

A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to the hard disk drive. Which of the following would BEST help validate the diagnosis? 


Options are :

  • SMART status (Correct)
  • Event viewer
  • POST card
  • System information

Answer : SMART status

Which of the following explains why a tablet OS loads quicker than a laptop OS?   


Options are :

  • A SSD drive loads data much faster than a SATA drive. (Correct)
  • A SATA drive loads data much faster than an IDE drive.
  • A tablet has a smaller circuit board than a laptop.
  • A tablet requires less power to operate than a laptop.

Answer : A SSD drive loads data much faster than a SATA drive.

A technician wants to ensure that email remains synchronized wirelessly between a smartphone, desktop and the email server. Which of the following should the smartphone email client support?   


Options are :

  • IMAP (Correct)
  • Wi-Fi
  • SSL
  • Bluetooth

Answer : IMAP

A senior technician requests a diagnostic tool for checking external ports and connectors on computers and laptops. Which of the following tools would BEST accomplish this task? 


Options are :

  • Corona wire
  • Toner probe
  • Wireless locator
  • Loopback plugs (Correct)

Answer : Loopback plugs

A technician is called to assist a customer. The customer reports when they powered on the system, they heard a loud noise, saw a spark, and smelled a burning smell. Which of the following should the technician advise the customer to do FIRST? 


Options are :

  • Turn off the circuit breaker to the building.
  • Unplug the system from the power source. (Correct)
  • Immediately notify the fire department.
  • Power on the system, to see if it happens again.

Answer : Unplug the system from the power source.

After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause? 


Options are :

  • RF interference
  • Overheating (Correct)
  • Power surges
  • APIPA addressing

Answer : Overheating

A technician is troubleshooting a customers computer that will not turn on. The user stated that the computer was working fine until there was a thunderstorm the other night. Which of the following tools would the technician use to determine what is wrong with the computer? 


Options are :

  • Toner probe
  • POST card
  • Power supply tester (Correct)
  • Factory diagnostic CD

Answer : Power supply tester

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