220-802 CompTIA A+ Certification Practice Exam Set 11

When connecting a Bluetooth device to a mobile device, which of the following BEST describes the purpose of discovery mode? 


Options are :

  • Instructs the phone to seek out all nearby devices and connect to them
  • Allows a peripheral to be contacted by the mobile device (Correct)
  • Allows two Bluetooth devices to connect to each other without a mobile device
  • Disconnects all devices and connects to the closest powered on device

Answer : Allows a peripheral to be contacted by the mobile device

Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer? 


Options are :

  • NTBACKUP (Correct)
  • REPLACE
  • COPY
  • RECOVER

Answer : NTBACKUP

Which of the following allows a user to pinch zoom on an Android device? 


Options are :

  • Micro USB port
  • Multi-touch (Correct)
  • Accelerometer
  • A trackball

Answer : Multi-touch

A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to resolve this issue? 


Options are :

  • Pickup roller
  • Fuser (Correct)
  • Corona wire
  • Drum

Answer : Fuser

A company is looking to implement a simple security mechanism to prevent data loss in the event

of misplaced company smartphones. Which of the following techniques, in combination, would

provide this functionality? (Select TWO).

A. Synchronization of email, contacts, and calendar entries

B. Remote wipe

C. Remote radio disabling

D. Remote file backup

E. Auto password lock


Options are :

  • B,C
  • A,B
  • C,E
  • B,E (Correct)

Answer : B,E

Which of the following devices is MOST likely to come standard with a solid state hard drive?   


Options are :

  • Laptop
  • Tablet (Correct)
  • Storage server
  • Desktop PC

Answer : Tablet

An Android smartphone is MOST likely to have which of the following types of user-accessible storage in contrast to a traditional laptop? 


Options are :

  • Flash (Correct)
  • ROM
  • Floppy
  • Hard drive

Answer : Flash

A user states they have to reset the date and time on their computer every day. Which of the following hardware needs to be replaced to resolve this issue? 


Options are :

  • Memory
  • Hard drive
  • CMOS battery (Correct)
  • Processor

Answer : CMOS battery

Which of the following steps would allow display output from a laptop to an external display?

(Select TWO).

A. Press the appropriate Function Key combination

B. A second video card in the Express card slot

C. Disconnect the integrated display

D. Enabling second monitor in the Windows Display Settings

E. Loading external monitor drivers on the laptop


Options are :

  • A,B
  • C,D
  • A,D (Correct)
  • D,E

Answer : A,D

A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of the games appear correctly on the LCD TV. Which of the following is the MOST likely cause? 


Options are :

  • The LCD TV response rate is not fast enough for gaming.
  • The LCD TV driver is not supported by the Windows operating system.
  • The games do not support a 1920x1080 resolution. (Correct)
  • The PC games cannot be run to an external display.

Answer : The games do not support a 1920x1080 resolution.

A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms malware exists and starts the process of removing the malware. Which of the following is the FIRST step he should take in removing the malware? 


Options are :

  • Enable hard drive encryption
  • Format the hard drive
  • Disable system restore (Correct)
  • Disable antivirus

Answer : Disable system restore

After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem? 


Options are :

  • Replace the RAID controller and boot.
  • Remove all drives and rebuild the array.
  • Reinsert the drive and boot. (Correct)
  • Plug the drive back in, the system will resume automatically.

Answer : Reinsert the drive and boot.

A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this? 


Options are :

  • Windows Memory Diagnostic
  • System Image Recovery
  • None
  • System Restore (Correct)
  • CHKDSK

Answer : System Restore

A user states that their machine is taking much longer to boot than usual. Which of the following utilities would BEST allow a technician to limit what is launched at startup?   


Options are :

  • DXDIAG
  • MSCONFIG (Correct)
  • REGEDIT
  • APPWIZ.CPL

Answer : MSCONFIG

A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem? 


Options are :

  • Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website
  • Running a full DEFRAG on the system
  • Clearing the AppData temp folder entirely
  • Clearing the Windows Update download cache entirely (Correct)

Answer : Clearing the Windows Update download cache entirely

A SOHO user has asked a technician to configure email functionality with a desktop email client. Which of the following protocols needs to be configured so the user can send email to other users? 


Options are :

  • POP3
  • SNMP
  • ICMP
  • SMTP (Correct)

Answer : SMTP

A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice?   


Options are :

  • Only perform the work on a plastic counter top
  • Label the screws according to where they came from (Correct)
  • Never use a power tool to remove screws from the case
  • When working on the bottom of a laptop, always leave the screen open

Answer : Label the screws according to where they came from

A user reports that they are receiving intermittent BSOD error messages. Which of the following tools should a technician use to determine which hardware is failing? 


Options are :

  • POST card
  • Performance monitor
  • Memory diagnostics (Correct)
  • Loopback plug

Answer : Memory diagnostics

A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem? 


Options are :

  • Remove all temporary files, turn off System Restore, update and run an antivirus scan. (Correct)
  • Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.
  • Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration.
  • Run System Restore, update antivirus program, and run an antivirus scan.

Answer : Remove all temporary files, turn off System Restore, update and run an antivirus scan.

Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen? 


Options are :

  • Passcode lock
  • Locator service
  • Remote wipe (Correct)
  • Login attempt restrictions

Answer : Remote wipe

A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the problem? 


Options are :

  • Duplicate IP exist on the network (Correct)
  • Bad network adapter
  • DHCP server needs to be rebooted
  • Network adapter driver needs to be updated

Answer : Duplicate IP exist on the network

When putting a mobile device into airplane mode, which of the following features is typically

disabled? (Select TWO).

A. Bluetooth

B. Multi-touch ability

C. Data encryption

D. Cellular data

E. Wireless



Options are :

  • D,E (Correct)
  • B,C
  • A,B
  • C,D

Answer : D,E

Joe, a technician, receives an error message on his tower PC just after POST which reads: “WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics.” Which of the following is generating this error message? 


Options are :

  • CHKDSK
  • eSATA
  • S.M.A.R.T. (Correct)
  • QoS

Answer : S.M.A.R.T.

A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups?   


Options are :

  • Proxy redirect
  • Firmware
  • Malware (Correct)
  • Phishing

Answer : Malware

A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT?   


Options are :

  • Go back to the latest restore point
  • Manually erase all cookies
  • Run CHKDSK
  • Run defrag (Correct)

Answer : Run defrag

A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this? 


Options are :

  • System
  • Folder Options (Correct)
  • Display
  • User Accounts

Answer : Folder Options

A user launches a software application on their Android tablet device. Once the software has loaded, the user reports that when turning the tablet to work the application in landscape mode, the software does not automatically adjust to landscape mode. Which of the following is the cause of the issue? 


Options are :

  • The auto-adjust setting is not enabled in the operating system.
  • The tablet is running low on power and disabled landscape mode.
  • The application was not developed to react to changes to the gyroscope. (Correct)
  • The user did not switch the tablet to landscape mode.

Answer : The application was not developed to react to changes to the gyroscope.

An administrator has taken steps to secure a SOHO wired network, but as a result the users report that they can no longer access the Internet but can still see other computers on the network. Which of the following would have caused this issue? 


Options are :

  • Port 3389 has been enabled
  • LDAP has been disabled
  • Port 80 has been disabled (Correct)
  • MAC filtering has been enabled

Answer : Port 80 has been disabled

A user states that they cannot connect to the network or the Internet. The technician determines the issue is that the computer has a static IP address and needs to use DHCP to work correctly. The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT? 


Options are :

  • Identify the type of network card and what Operating System the computer is running
  • They need to annotate what the static IP address was and inform the employee’s manager
  • Confirm the computer is back on the network and has Internet connectivity (Correct)
  • They need to determine why the NIC was assigned a static IP address

Answer : Confirm the computer is back on the network and has Internet connectivity

Which of the following mobile phone features redirects the screen orientation as the user turns their phone? 


Options are :

  • Locator application
  • Geotracking
  • GPS
  • Gyroscope (Correct)

Answer : Gyroscope

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