220-702 CompTIA A+ Practical Application Practice Exam Set 5

A client reports to Karen, a technician, that he cannot connect to the Internet. The ipconfig

command reveals the below information:

IP Address192.168.1.15

Subnet Mask255.255.255.0

Default Gateway192.168.2.1

Which of the following is the MOST likely cause of the problem?


Options are :

  • The IP address is not a private address.
  • Windows does not recognize the 192.168.1.0 subnet as valid.
  • The subnet mask is improperly configured.
  • The default gateway is not in the same subnet. (Correct)

Answer : The default gateway is not in the same subnet.

Which of the following is the BEST tool to troubleshoot a DB-9 port?


Options are :

  • Ohm meter
  • Anti-static wrist strap
  • Loopback plug (Correct)
  • Oscilloscope

Answer : Loopback plug

A technician is preparing to update the BIOS on a laptop. Which of the following should the

technician do to prevent problems during the update?


Options are :

  • Remove all of the memory
  • Remove the hard drive and optical drive
  • Plug in the AC adapter
  • Clear the partitions on the hard drive (Correct)

Answer : Clear the partitions on the hard drive

How many volts does a power supplys 4-pin Molex connector carry to internal devices?


Options are :

  • 2.5 volts
  • 15 volts
  • 5 volts (Correct)
  • 6 volts

Answer : 5 volts

A customer states that they cannot print from their laser printer. The printer displays a Paper

Jam error. Upon inspection there is no paper jam. The only indication is a clicking sound when

the user tries to print. Which of the following is the MOST likely cause?


Options are :

  • Feed rollers are dirty.
  • Feed roller gear is broken. (Correct)
  • Toner cartridge needs to be replaced.
  • Fuser has overheated.

Answer : Feed roller gear is broken.

A color laser printer is producing pages where the ink smears when touched. Which of the

following components should be replaced?


Options are :

  • Toner
  • Paper tray
  • Drum
  • Fuser (Correct)

Answer : Fuser

A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the

screen. Then all of a sudden the screen comes on and works fine. Which of the following should

the technician check FIRST?


Options are :

  • Loose cable
  • Lid switch (Correct)
  • Inverter
  • Backlight

Answer : Lid switch

A technician has just installed a new power supply into a desktop computer and now the computer

will not turn on. Which of the following is the MOST likely cause?


Options are :

  • The 3.3v power line is connected to the wrong input on the motherboard.
  • The new power supply voltage rating is too high.
  • The 12v power cord is installed incorrectly.
  • The voltage selector switch on the power supply is set incorrectly (Correct)

Answer : The voltage selector switch on the power supply is set incorrectly

Which of the following is true when Bob, a technician, is setting default security permissions on a

folder?


Options are :

  • The created folder inherits the most restrictive permissions within the folder.
  • There are no significant changes to other files.
  • The permissions are inherited by all files and folders within that folder. (Correct)
  • All folders within that folder are given a restrictive password.

Answer : The permissions are inherited by all files and folders within that folder.

A technician installed a new video card on a motherboard which has onboard video. When the

monitor was plugged into the new card and the power was turned on, a no signal message

appeared on the monitor. Which of the following is MOST likely the issue?


Options are :

  • In the BIOS, the onboard video adapter must be disabled. (Correct)
  • The drivers for the new video card must be installed before installing the card
  • The LCD panel is defective.
  • The video resolution is set too high.

Answer : In the BIOS, the onboard video adapter must be disabled.

A customer purchased a new PC with Windows XP but wants to run a program designed for

Windows 98. Which of the following will allow this program to run under Windows XP?


Options are :

  • Run the executable file under compatibility mode. (Correct)
  • Change the file permissions for the executable file.
  • Make sure that Windows XP has FAT32 file system.
  • Use the convert utility to change the attributes of the executable file.

Answer : Run the executable file under compatibility mode.

Core files required for user applications are stored in which of the following locations?


Options are :

  • Temporary files
  • Program files (Correct)
  • Windows
  • Documents and settings

Answer : Program files

A user would like to have a roaming profile configured. Which of the following is necessary when

setting up a roaming profile? (Select TWO).

A. The user must configure the settings.

B. Roaming profile must be stored on every client.

C. The user must be on a domain.

D. Roaming profile has to be stored on a network server.

E. The user must have an IP address on their client.


Options are :

  • C,A
  • A,D
  • C,B
  • C,D (Correct)

Answer : C,D

A user has reported that everyday at 12:00 p.m. their workstation becomes sluggish with Internet

access and overall performance. Which of the following will MOST likely resolve this issue?


Options are :

  • Replace the processor with a known good processor
  • Add an additional NIC with a connection to the network.
  • Reschedule the antivirus scan to run after close of business. (Correct)
  • Adjust program filters on the workstations firewall.

Answer : Reschedule the antivirus scan to run after close of business.

A laser printer displays perform user maintenance. The manufacturers information was not

available when the user performed the maintenance, and the laser printer continues to display the

maintenance code. Which of the following items needs to be performed?


Options are :

  • The printer needs to be sent to the manufacturer for maintenance.
  • The maintenance page counter must be reset. (Correct)
  • A printer system reset must be performed.
  • The printers firmware needs to be updated.

Answer : The maintenance page counter must be reset.

An uninstalled program is still attempting to load when Windows starts. Which of the following

options can the technician suggest to stop this unwanted program from loading?


Options are :

  • System File Checker
  • Services
  • Add or Remove Programs
  • System Configuration Utility (Correct)

Answer : System Configuration Utility

A user reports the system runs fine for a few minutes and then freezes or locks up. Which of the

following is the BEST cause of this issue?


Options are :

  • Power supply needs to be replaced.
  • Memory is bad or not seated.
  • CD-ROM is faulty and needs to be replaced.
  • Fans are failing. (Correct)

Answer : Fans are failing.

A user has discovered that even though they are using the latest version of the anti-virus software,

the computer is still being infected by a virus. Which of the following is the BEST solution for this

problem?


Options are :

  • Update the virus signatures. (Correct)
  • Run scandisk
  • Replace the computer.
  • Run chkdsk /f.

Answer : Update the virus signatures.

A technician is searching for a user's documents. The profile path that the documents were

located was C:\Users\Username. Which of the following operating systems is installed on this

workstation?


Options are :

  • Windows Media Center
  • Windows 2000
  • Windows Vista (Correct)
  • Windows XP

Answer : Windows Vista

A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third

party music software. Which of the following is the MOST likely cause of the users error?


Options are :

  • The sound card is not properly configured.
  • The user is not opening the files correctly.
  • The uninstalled software has corrupted all the audio files on the computer.
  • The file associations were not returned after the software was uninstalled. (Correct)

Answer : The file associations were not returned after the software was uninstalled.

Which of the following commands would be used to verify the integrity of critical system files?


Options are :

  • nslookup
  • verify
  • chkdsk
  • sfc (Correct)

Answer : sfc

A user reports that a printer has started producing a repetitive image defect on all printouts.

Which of the following are the MOST likely causes of the problem? (Select TWO).

A. Toner cartridge

B. Laser scanner

C. Formatter PCB

D. Pickup rollers

E. Fuser


Options are :

  • A,E (Correct)
  • A,D
  • B,E
  • A,B

Answer : A,E

A technician is installing a memory upgrade for a remote user. The technician notes that the

machine is not reporting the correct amount of memory that was installed during the POST step.

Which of the following actions should the technician perform FIRST?


Options are :

  • Replace the newly installed memory modules with another known-working unit.
  • Perform a BIOS upgrade on the machine
  • Leave the configuration intact, and check cabling to ensure nothing was loose during the installation.
  • Remove and reseat the memory, and recheck the memory reported. (Correct)

Answer : Remove and reseat the memory, and recheck the memory reported.

A legacy PCI IDE controller card does not recognize a new IDE HDD. Which of the following

maintenance techniques would BEST resolve this situation?


Options are :

  • Update the IDE controller's driver.
  • Update the IDE controller's firmware. (Correct)
  • Format the HDD on another PC.
  • Perform a BIOS upgrade.

Answer : Update the IDE controller's firmware.

A technician is preparing user education to raise awareness of malware. The technicians goal is

to increase user awareness and prevent the future spread of malware. All of the following are

malware symptoms EXCEPT:


Options are :

  • decreased volume of spam. (Correct)
  • increased number of pop-ups.
  • home page hijacking.
  • decreased system performance.

Answer : decreased volume of spam.

Which of the following operating systems, by default, uses Documents as the name of a user's

document folder?


Options are :

  • Windows XP Pro
  • Windows Vista (Correct)
  • Windows 2000
  • Windows XP Home

Answer : Windows Vista

A user states that the wireless on their laptop was working when they where at home, however,

now in the office no wireless connection can be made. Which of the following should the

technician check FIRST?


Options are :

  • If the SSID is enabled
  • If the wireless is enabled (Correct)
  • If the laptop is connected to the correct gateway
  • If the DHCP address scheme is correct

Answer : If the wireless is enabled

Which of the following does Mike, a technician, need to set manually on wireless clients if the

WAP SSID is hidden?


Options are :

  • The preshared WPA key for encryption
  • The IP address on each wireless client
  • The network name of the wireless network (Correct)
  • The subnet mask of each wireless client

Answer : The network name of the wireless network

Which of the following protocols uses port 443 by default?


Options are :

  • LDAP
  • HTTP
  • HTTPS (Correct)
  • SNMP

Answer : HTTPS

Which of the following is the purpose of the sigverif.exe utility?


Options are :

  • Choose the level of driver certification to use when installing device drivers.
  • Remove non-certified drivers from the driver cache.
  • Encrypt a file for secured electronic delivery.
  • Confirm the digital certificate to check file integrity. (Correct)

Answer : Confirm the digital certificate to check file integrity.

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