220-702 CompTIA A+ Practical Application Practice Exam Set 3

A technician cannot access the print queue to delete a print job. Which of the following is the

MOST likely cause of this issue?

Options are :

  • Device driver has failure
  • Incorrect form is printing
  • Print spooler has stalled (Correct)
  • Incompatible driver is installed

Answer : Print spooler has stalled

A service fails to start. Which of the following places can a technician go to find the services


Options are :

  • Computer Management (Correct)
  • Task Manager
  • Device Management
  • System configuration utility

Answer : Computer Management

After a user has upgraded to Windows Vista, it is reported that the animations on the GUI are

extremely slow. Which of the following would BEST resolve the issue?

Options are :

  • Disable Aero (Correct)
  • Disable UAC
  • Disable Spooler
  • Disable NTLDR

Answer : Disable Aero

Which of the following should be used to check a serial port for functionality?

Options are :

  • Loopback plug (Correct)
  • Multimeter
  • Toner probe
  • Cable tester

Answer : Loopback plug

Which of the following is the administrator’s profile path in Windows 2000?

Options are :

  • C:\Profiles\Administrator
  • C:\Users\Administrator
  • C:\Windows\System32
  • C:\Documents and Settings\Administrator (Correct)

Answer : C:\Documents and Settings\Administrator

A technician is troubleshooting a user’s problem; important Windows services are not starting. In

which of the following locations should the technician check to investigate when these services

started or stopped?

Options are :

  • Security Log
  • System Log (Correct)
  • Application Log
  • Com+.log

Answer : System Log

A customer states that it takes a while to refresh their display when multitasking and switching

between windows, in Windows XP. Which of the following is the BEST way to shorten the delay

and increase response time?

Options are :

  • Turn off the System Restore.
  • Disable the Windows Firewall Service.
  • Change to Performance Mode. (Correct)
  • Tell the user to use Safe Mode.

Answer : Change to Performance Mode.

Which of the following groups should staff accounts be placed in, if the staff is required to perform

most but not all maintenance tasks on a Windows PC?

Options are :

  • Guest
  • Power Users (Correct)
  • Administrator
  • User

Answer : Power Users

Which of the following would be the BEST way to restrict access to the WAP from certain clients?

Options are :

  • Enable MAC filtering (Correct)
  • Enable WEP encryption
  • Disable DHCP server
  • Disable SSID broadcast

Answer : Enable MAC filtering

A HDD is almost full and constantly reads and writes data. Which of the following tools may repair

files on the HDD?

Options are :

  • None
  • EFS
  • CHKDSK (Correct)

Answer : CHKDSK

Which of the following printer failure symptoms can be described as a condition where the internal

feed mechanism has stopped working temporarily?

Options are :

  • Power cycle
  • No connectivity
  • Paper jam (Correct)
  • Corrupt printer driver

Answer : Paper jam

A technician is sent out to a client’s office to solve an issue involving a machine which has

numerous Windows XP service failures upon startup. Which of the following would be the FIRST

place to check for information on this?

Options are :

  • Group Policy Editor
  • Services MMC
  • Event Viewer (Correct)

Answer : Event Viewer

A user states while making several attempts to install a new version of their graphics application,

they place the disk in the drive and the LED blinks but nothing happens. Which of the following is

the FIRST action to perform?

Options are :

  • Replace the drive with a known good one.
  • Clean the drive with an approved cleaning disk.
  • Check the media for scratches or cracks.
  • Verify the type of media and drive. (Correct)

Answer : Verify the type of media and drive.

Which of the following commands can be used to repair a corrupted boot record?

Options are :

  • format
  • fixmbr (Correct)
  • chkdsk
  • xcopy

Answer : fixmbr

Mike, a technician, is installing a wireless router for a client. Which of the following is MOST

important when installing a wireless router?

Options are :

  • Number of client machines
  • SSID
  • Location (Correct)
  • DCPA

Answer : Location

Computers on the network are frequently infected with viruses, malware, worms and Trojans.

Which of the following should Mike, a technician, update automatically to prevent future problems?

Options are :

  • Antivirus signatures (Correct)
  • Virus encyclopedias
  • Malware engines
  • Antivirus engines

Answer : Antivirus signatures

Failure of which of the following parts could cause the laptop display to stop functioning? (Select


A. Power inverter

B. AC adapter

C. Multicard reader

D. Backlight

E. Keyboard

Options are :

  • A,B
  • A,D (Correct)
  • A,C
  • E,D

Answer : A,D

A technician finished installing antivirus software. Which of the following should the technician

perform NEXT?

Options are :

  • Run a full scan on the local disk.
  • Update antivirus signatures.
  • Remove infected files. (Correct)
  • Quarantine infected files

Answer : Remove infected files.

Which of the following is MOST likely causing a client’s computer to have an IP address of

Options are :

  • The firewall on the PC is down.
  • The office is using a public IP scheme
  • The client is set to a static IP address
  • The DHCP server is out of addresses. (Correct)

Answer : The DHCP server is out of addresses.

Which of the following terms describes files and folders in sub-directories having the same

permissions as the root or parent directory?

Options are :

  • Inheritance (Correct)
  • Default permissions
  • Least privilege
  • Local shares

Answer : Inheritance

Which of the following commands scans and verifies system protected files?

Options are :

  • SFC (Correct)

Answer : SFC

Which of the following is the administrator’s profile path in Windows Vista?

Options are :

  • C:\Documents and Settings\Administrator
  • C:\Users\Administrator (Correct)
  • C:\
  • C:\Windows\System32

Answer : C:\Users\Administrator

The Device Manager in Windows XP shows that an incompatible device driver is installed. Which

of the following BEST describes the icon that is displaying next to that device?

Options are :

  • Red X next to the device
  • Black checkmark next to device
  • Yellow question mark next to device
  • Yellow exclamation point next to device (Correct)

Answer : Yellow exclamation point next to device

Which of the following commands will allow remote use of a folder?

Options are :

  • NET SHARE (Correct)

Answer : NET SHARE

A technician is trying to connect from a home computer to their office computer, but cannot

connect via Remote Desktop. Which of the following ports needs to be open for RDP traffic to be


Options are :

  • 80
  • 443
  • 3389 (Correct)
  • 21

Answer : 3389

Bob, a technician, wants to run antivirus scans on every machine on a daily basis. To minimize the

impact to all system resources, which of the following is the BEST time to schedule the scans to


Options are :

  • 5:00 p.m. - 7:00 p.m.
  • 12:00 p.m. - 2:00 p.m.
  • 11:00 p.m. - 1:00 a.m. (Correct)
  • 7:30 a.m. - 9:30 a.m.

Answer : 11:00 p.m. - 1:00 a.m.

Which of the following is a speed enhancement in Windows performance when searching for files?

Options are :

  • Disk Cleanup
  • Indexing (Correct)
  • Formatting
  • System Restore

Answer : Indexing

Which of the following web browser features deters users from visiting spoofed sites?

Options are :

  • Antivirus engines
  • Anti-phishing filters (Correct)
  • Anti-spyware filters
  • Anti-malware detection

Answer : Anti-phishing filters

While using the ping command to try and reach a local server, a technician receives a response of

“Destination host unreachable”. After confirming that the PC is physically connected to the

network, which of the following commands should the technician use to get more detailed


Options are :

  • GREP
  • TRACERT (Correct)
  • DIG

Answer : TRACERT

A Windows XP system has been badly infected with malware. The technician notices that the

malware is making repeated attempts to broadcast over the network from activity seen on the local

firewall. Which of the following Windows XP startup options would be the SAFEST way to remove

the malware?

Options are :

  • Use the Enable Boot Logging option
  • Use the Last Known Good Configuration option
  • Use the Safe Mode option (Correct)
  • Use the Safe Mode with Networking option

Answer : Use the Safe Mode option

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