220-702 CompTIA A+ Practical Application Practice Exam Set 2

Bob, a support technician, is trying to locate a particular registry key using REGEDIT.EXE, on a

Windows 2000 PC. Which of the following is the BEST method of doing this?


Options are :

  • Use the import function from the File menu.
  • Navigate through the registry sub-trees.
  • Use the display binary data function in the View menu.
  • Use the find function in the Edit menu. (Correct)

Answer : Use the find function in the Edit menu.

A user states that the inkjet printer is printing streaks on documents. Which of the following would

resolve the issue?


Options are :

  • Replace the printer data cable.
  • Use the printers clean option. (Correct)
  • Reinstall the drivers.
  • Print the demo page from the printer.

Answer : Use the printers clean option.

A user copied files from a CD and now the files can only be opened as read-only. Which of the

following utilities can be used to allow the user the ability to edit the files?


Options are :

  • EDIT
  • CHMOD
  • CONVERT
  • ATTRIB (Correct)

Answer : ATTRIB

A user reports that every time they start up their computer it stops with a bluescreen error. Which

of the following methods will give an alternate method of trying to start up a Windows computer?


Options are :

  • Press the F2 key during start up.
  • Press the F8 key during start up (Correct)
  • Hold down the left Shift key during start up.
  • Press the F4 key during start up.

Answer : Press the F8 key during start up

Which of the following does an out-of-memory error indicate on a printer?


Options are :

  • The printer firmware needs to be updated.
  • A faulty memory module in the printer.
  • A postscript print job has been sent to the printer.
  • A large print job has been sent to the printer. (Correct)

Answer : A large print job has been sent to the printer.

A system administrator has disabled USB ports after experiencing several virus outbreaks. A user

needs to transfer several extremely large work related files from their home desktop computer to

their work desktop computer. Which of the following will allow the user to transfer the needed

files?


Options are :

  • A NIC device
  • A FDD device
  • An IrDA device
  • An IEEE-1394 device (Correct)

Answer : An IEEE-1394 device

A technician has installed a secondary hard drive for a computer. However, the hard drive is not

appearing under My Computer. The disk is receiving power, and appeared on the POST when

Windows started. Which of the following Windows utilities would help configure the new hard disk?


Options are :

  • Device Manager
  • Services and Applications
  • Disk Management (Correct)
  • Removable Storage

Answer : Disk Management

Two users share the same Windows 7 computer. The first user creates a document intended to be

used by both users, and then logs off. The second user logs on and types the name of the

document in the Start menu, but the document is not found. Which of the following is the problem?


Options are :

  • The document is locked.
  • The document was saved as a system document.
  • The document is owned by the first user. (Correct)
  • The document is set to hidden.

Answer : The document is owned by the first user.

A user needs assistance in troubleshooting a printing problem. The print job seems to process

correctly at the workstation but never comes out of the printer. Which of the following should a

technician recommend?


Options are :

  • Print a test page from the printer properties.
  • Restart the print job in the print queue.
  • Restart the print spooler service. (Correct)
  • Run the Add Printer Wizard.

Answer : Restart the print spooler service.

Which of the following utilities would a technician use to prevent a service from starting during

system startup?


Options are :

  • Event Viewer
  • MSCONFIG (Correct)
  • Task Manager
  • System File Checker

Answer : MSCONFIG

Which of the following switches for the FORMAT command line utility allows Bob, a technician, to

format a floppy disk the FASTEST?


Options are :

  • /c
  • /x
  • /q (Correct)
  • /v

Answer : /q

Which of the following is a common location of the CMOS battery in a laptop?


Options are :

  • Under the removable CD drive
  • Behind the removable hard drive
  • Under the keyboard (Correct)
  • Behind the laptop battery

Answer : Under the keyboard

A user has recently added a second IDE CD-RW drive to a machine in addition to the primary

DVD-ROM drive. The drive opens and closes; however, they do not see it show up in Windows.

Which of the following is the MOST likely cause?


Options are :

  • The user connected the drive with a SATA cable.
  • The drive jumper settings are incorrect. (Correct)
  • Windows only supports one optical drive.
  • The drive is not receiving power from PSU.

Answer : The drive jumper settings are incorrect.

A technician turns on a PC and before the computer boots up, the technician is prompted for a

password. The technician does not know the password. Which of the following can the technician

do to allow access to the PC? (Select TWO).

A. Set the clear password jumper on the motherboard.

B. Enter the BIOS setup and select the clear password setting.

C. Remove the power cord from the power supply and then plug it back in.

D. Power cycle the PC.

E. Remove the CMOS battery for 15 minutes.


Options are :

  • B,E
  • A,E (Correct)
  • A,C
  • A,D

Answer : A,E

A technician is dispatched to a malware infected system. Upon arrival, the technician notices the

malwares pop-up on the screen. Which of the following boot methods would the technician utilize?


Options are :

  • Reboot in System Debug Mode
  • Reboot in Last Known Good Configuration
  • Reboot in Safe Mode (Correct)
  • Reboot in Recovery Console

Answer : Reboot in Safe Mode

A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After

further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available

under the My Computer utility. Which of the following system utilities would MOST likely be used

to identify and resolve this issue?


Options are :

  • DEFRAG
  • Task Manager
  • Device Manager (Correct)
  • Event Viewer

Answer : Device Manager

A technician notices that the WAP keeps getting a different IP address after it is restarted. Which

of the following is the FIRST step to take to ensure the IP address assigned does not change?


Options are :

  • DHCP needs to be disabled (Correct)
  • Enable MAC filtering
  • DNS needs to be disabled
  • Disable SSID broadcast on the WAP

Answer : DHCP needs to be disabled

A technician plugs a USB device into the computer. The system tray displays a message that

reports the device is installed, but may not work properly. Which of the following is the MOST likely

cause of the message?


Options are :

  • The plugged in device is too slow for the USB port speed.
  • The device is incompatible with the installed version of Windows.
  • The device needs an updated driver installed. (Correct)
  • The device needs a firmware update.
  • None of the Above

Answer : The device needs an updated driver installed.

A technician receives an error message inaccessible boot device on their monitor. Which of the

following components is causing the issue?


Options are :

  • System board failure
  • NTLDR file is missing
  • Hard disk drive failure (Correct)
  • BIOS is corrupted

Answer : Hard disk drive failure

A technician has just completed a CPU upgrade on a motherboard. Which of the following will

MOST likely cause the PC not to boot?


Options are :

  • The memory is incompatible with the new CPU.
  • An incorrect fan size was installed on the heatsink.
  • The technician used generic thermal paste.
  • The processor had pins broken during installation. (Correct)

Answer : The processor had pins broken during installation.

Which of the following is the access level of a user that belongs to both the Administrators and

Users groups?


Options are :

  • Power User
  • Remote Desktop User
  • Administrator (Correct)
  • User

Answer : Administrator

A technician is dispatched to a system that will not go beyond the Windows XP splash screen.

Which of the following, after restart, would allow the technician to load Windows XP?


Options are :

  • Press F8, select Last Known Good Configuration, login (Correct)
  • Press F6, select Debug mode, login
  • Press F8, select Debug mode, login
  • Press F6, select Last Known Good Configuration, login

Answer : Press F8, select Last Known Good Configuration, login

Which of the following commands would be used to move the working directory from C:\ to

C:\Windows?


Options are :

  • RD
  • CD (Correct)
  • MD
  • SFC

Answer : CD

Which of the following network modifications should be implemented to extend the wireless

network range and allow out-of-range users to share the Internet connection?


Options are :

  • Add a wireless access point for the out-of-range users. (Correct)
  • Upgrade the out-of-range users SSID searching software.
  • Enable network sharing on the users computers that are within range.
  • Create a new VLAN for the out-of-range users.

Answer : Add a wireless access point for the out-of-range users.

A home user wants to setup a wireless network. Which of the following would be the MOST

important consideration?


Options are :

  • Number of PCs that will access the network
  • Operating system type of the connected PCs
  • Location of the wireless router (Correct)
  • Number of available Ethernet ports on the router

Answer : Location of the wireless router

A technician discovers that RAM modules are overheating. Which of following is best practice in

this situation?


Options are :

  • Install a heatsink on the chipset driver.
  • Replace the RAM slots.
  • Install heatsinks on the RAM modules.Install heatsinks on the RAM modules. (Correct)
  • Install additional CPU fans.

Answer : Install heatsinks on the RAM modules.Install heatsinks on the RAM modules.

A technician is renaming files on a PC from a command prompt and is currently in the root of drive

C:. Which of the following commands should the technician use to move to a different directory?


Options are :

  • CD (Correct)
  • DIR
  • RD
  • MD

Answer : CD

A PC is powered on and begins POST. The PC takes a long time when scanning for drives. The

BIOS reports no hard drive can be found but the CD-ROM is identified. The technician knows that

there are two hard drives on the primary EIDE controller and a CD-ROM on the secondary EIDE

controller. Which of the following is the MOST likely cause of the problem?


Options are :

  • The hard drive data cable is reversed.
  • Both hard drives have the master jumper in place. (Correct)
  • One hard drive is set as master and the other slave.
  • Both hard drives have the cable select jumper in place.

Answer : Both hard drives have the master jumper in place.

A client purchased a new internal hard drive to act as a second drive on a legacy machine. When

the client attempts to install the drive, the cable connector on the new drive is not compatible with

the available IDE cables. It is determined that the client has purchased a SATA hard drive. Which

of the following would the technician recommend as the BEST solution to this situation?


Options are :

  • Have the client purchase a SATA compatible system board.
  • Have the client return the drive and purchase an IDE compatible drive. (Correct)
  • Have the client purchase a SCSI to SATA conversion kit.
  • Have the client purchase a SATA to IDE conversion kit.

Answer : Have the client return the drive and purchase an IDE compatible drive.

A user can receive email but cannot send email with the email client software. Which of the

following protocols is incorrectly configured?


Options are :

  • SNMP
  • FTP
  • SMTP (Correct)
  • POP

Answer : SMTP

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