220-702 CompTIA A+ Practical Application Practice Exam Set 12

On laptops, the internal wireless adapter is known by which of the following form factors?


Options are :

  • PCIe 1x
  • ISA
  • PCI
  • Mini PCI (Correct)

Answer : Mini PCI

A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and

notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless

network adapter plugged into an external USB hub. Which of the following is the MOST likely

reason for the problem?


Options are :

  • The USB hub was not externally powered. (Correct)
  • The USB hub needs more USB ports.
  • The USB hub is a version 1.1.
  • The USB hub is a version 2.0.

Answer : The USB hub was not externally powered.

Mike, a technician, is replacing a wireless router on an existing small office home office (SOHO)

network. The SSID, WPA and DHCP information has been correctly added. Which of the following

must also be addressed?


Options are :

  • Wireless access points need to be added.
  • The TKIP option needs to be enabled.
  • The WEP key needs to be changed.
  • The administrative password needs to be changed. (Correct)

Answer : The administrative password needs to be changed.

Multiple users have reported not being able to print to a network printer. Which of the following

commands will test the network connectivity status of the printer?


Options are :

  • ipconfig
  • ping (Correct)
  • netstat
  • rsync

Answer : ping

Which of the following CPUs would fit into an AM2 socket?


Options are :

  • Athlon (Correct)
  • Celeron
  • Itanium
  • Core Duo

Answer : Athlon

A technician is testing a power supply for correct output voltages at the HDD power connector.

Which of the following voltages should the technician expect for a correctly working power supply?


Options are :

  • 9V
  • 24V
  • 6V
  • 12V (Correct)

Answer : 12V

A technician installed a new wireless access point on an existing small office home office (SOHO)

network with a selective security option enabled. All wireless computers connect to the new

network except one computer that cannot connect to the wireless network. Which of the following

is the cause?


Options are :

  • The network uses MAC filtering. (Correct)
  • The network uses WEP.
  • The network uses WPA.
  • The network uses SSID broadcast.

Answer : The network uses MAC filtering.

When Bob, a technician, powers up a desktop PC, the unit will repeat three short beeps and will

not POST. Which of the following is MOST likely the problem?


Options are :

  • The memory is failing. (Correct)
  • The operating system is not installed.
  • The hard drive is not attached properly.
  • The CPU is overheating.

Answer : The memory is failing.

A technician is attempting to determine whether a CAT5 patch cord is a straight-through or a

crossover. Which of the following is the BEST to use to determine the cord type?


Options are :

  • Extension magnet
  • Cable tester (Correct)
  • Multimeter
  • Loopback cable

Answer : Cable tester

Which of the following commands would launch the Windows utility that stops the print spooler?


Options are :

  • MSCONFIG
  • gpedit.msc
  • services.msc (Correct)
  • fsutil

Answer : services.msc

A customer reports that error messages occasionally appear and quickly disappear. Which of the

following is the BEST place for a technician to begin troubleshooting this issue?


Options are :

  • Run a System Restore
  • Check the System Information
  • Check the Event Logs (Correct)
  • Check Device Manager

Answer : Check the Event Logs

A technician is upgrading an internal IDE drive in a laptop. Which of the following HDD types is the

technician MOST likely using?


Options are :

  • PATA (Correct)
  • Solid state
  • RAID
  • SATA

Answer : PATA

A user states that their web browser was recently updated and continuously crashes. Which of

the following could the technician use to gather more information about the issue?


Options are :

  • Event Log (Correct)
  • Advanced tab in the System applet in Control Panel
  • NTBACKUP log
  • Internet Options applet in Control Panel

Answer : Event Log

When applying thermal compound to the top of a CPU, apply a:


Options are :

  • small amount in the center of the CPU.
  • thick layer, making sure to cover the sides of the CPU.
  • very thin layer, making sure to cover the CPU. (Correct)
  • little bit on the tip of a brush, making sure to cover the top and sides of the CPU.

Answer : very thin layer, making sure to cover the CPU.

Which of the following files are required to start Windows XP boot process?


Options are :

  • Ntldr, boot.ini and ntdetect.com (Correct)
  • Config.sys, msconfig.sys and boot.ini
  • IO.sys, Msdos.sys and boot.sys
  • IO.sys, boot.ini and ntboot.sys

Answer : Ntldr, boot.ini and ntdetect.com

A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is

running slower than normal. Which of the following is the FIRST action that Karen, a technician,

should take?


Options are :

  • Run chkdsk.
  • Replace the faulty mouse.
  • Remove any recently added hardware.
  • Run an antivirus program. (Correct)

Answer : Run an antivirus program.

When replacing a laptop keyboard, the FIRST thing that Bob, a technician, should do is remove:


Options are :

  • the top bezel covering the screws holding the keyboard in place.
  • the battery.
  • the memory cover and memory sticks giving access to the screws holding the keyboard in place.
  • the AC power. (Correct)

Answer : the AC power.

Which of the following is the BEST procedure to perform if random keys are intermittently not

functioning on a laptop's keyboard?


Options are :

  • Adjust the typematic rate.
  • Remove the non-functioning keys and clean with contact cleaner.
  • Replace the keyboard. (Correct)
  • Replace non-functioning keys with known-good keys.

Answer : Replace the keyboard.

Which of the following is the correct path a technician could follow to find the Services Snap-in

console inside of Windows?


Options are :

  • Start > Settings > Control Panel > System
  • Start > Settings > Control Panel > Add or Remove Programs
  • Start > Settings > Control Panel > Administrative Tools (Correct)
  • Start > Settings > Control Panel > Scheduled Tasks

Answer : Start > Settings > Control Panel > Administrative Tools

A technician installed a new motherboard in a workstation. Which of the following describes the

BEST steps for a proper installation?


Options are :

  • Install the OS, the chipset driver and then the hardware drivers. (Correct)
  • Install the hardware drivers, the chipset driver and then the OS.
  • Install the OS, the application software and then hardware drivers.
  • Install the chipset driver, the OS and then the hardware drivers.

Answer : Install the OS, the chipset driver and then the hardware drivers.

When setting security permissions on a folder, which of the following properties apply?


Options are :

  • All sub-folders within that folder are given a password.
  • Guest users are allowed changed permissions.
  • By default, read permissions are denied on all files within the folder.
  • All sub-folders inherit the most restrictive permissions within the folder. (Correct)

Answer : All sub-folders inherit the most restrictive permissions within the folder.

A laptop has a non-functioning keyboard. After the keyboard was replaced with a known good one,

the technician finds that the keyboard still is not functioning. Which of the following steps should

the technician take NEXT?


Options are :

  • Replace the USB controller.
  • Check the PS/2 connector.
  • Check all connections. (Correct)
  • Replace the motherboard.

Answer : Check all connections.

A user states that the laser printer is leaving a black line on all pages being printed. Which of the

following is the MOST likely cause and solution for this issue?


Options are :

  • Deteriorating rollers and worn brushes; replace rollers and brushes.
  • Bad fuser; place service call to printer manufacturer.
  • Excess toner on drum; perform maintenance (e.g. clean drum surface). (Correct)
  • Faulty driver; reinstall or update driver.

Answer : Excess toner on drum; perform maintenance (e.g. clean drum surface).

A technician is replacing a processor in a workstation. After installation, the workstation starts up

and immediately shuts down; the technician tries to start the workstation several more times and

gets the same result. Which of the following is the cause of this issue?


Options are :

  • The workstation is not plugged in.
  • The L2 cache was not cleared.
  • The thermal paste was not applied (Correct)
  • The memory was not installed properly.

Answer : The thermal paste was not applied

A user is unable to print to the network printer. A print job appears in their print queue and cannot

be deleted. The user has the correct permissions to modify and delete print jobs. All other users

are able to print to the network printer. Which of the following procedures should the technician try

FIRST?


Options are :

  • Cycle the power on the network printer.
  • Reinstall the printer driver.
  • Restart the print spooler service. (Correct)
  • Verify the network cable is connected to the printer.

Answer : Restart the print spooler service.

Which of the following components could MOST likely cause Mike, a technician, to receive a Nonsystem

disk or disk error after POST?


Options are :

  • Video card
  • Faulty chipset
  • FDD (Correct)
  • Bad memory

Answer : FDD

A technician is trying to load a device driver directly from the manufacturers CD for a PCI NIC.

The operating system is Windows Vista. Windows refuses to accept the driver. Which of the

following is the MOST likely cause of this problem?


Options are :

  • The driver CD is for Windows XP only. (Correct)
  • The driver is corrupt.
  • The driver on the CD is not digitally signed.
  • The technician needs to initialize the NIC first within Device Manager before installing a driver.

Answer : The driver CD is for Windows XP only.

After receiving a message at startup stating that One or more services failed to load at startup,

which of the following Windows utilities would a technician use to diagnose the issue?


Options are :

  • System Information
  • Dr. Watson
  • Event Viewer (Correct)
  • Scandisk

Answer : Event Viewer

Which of the following are good examples of malware prevention in Windows XP? (Select TWO).

A. Use a trusted aggressive pop-up blocker.

B. Update the anti-spyware software after scanning the system.

C. Re-install the operating system every six months.

D. Avoid notorious websites and hyperlinks.

E. Open and then scan all attachments in emails.


Options are :

  • A,D (Correct)
  • C,D
  • A,B
  • A,C

Answer : A,D

The customer brings their mini-tower and a new DVD/RW drive they want installed. The technician

finds a second hard drive in an empty 5.25 bay connected to the secondary bus and jumpered as

a slave. The ribbon cable will not stretch from the primary hard drive to the open 5.25 inch bay.

Which of the following is the BEST solution?


Options are :

  • Move the secondary hard drive next to the primary hard drive and connect to the primary bus. Connect the new DVD drive as the slave on the secondary bus. (Correct)
  • Move the secondary hard drive to the bay and then connect it to the primary bus. Connect the mini-tower and the new DVD drive as the master on the secondary bus.
  • Move the secondary hard drive from the secondary to the primary bus and then reformat the hard drive after rebooting then reassign the drive letters in disk management prior to installing the new DVD drive on the secondary bus
  • Connect the new DVD drive as the primary on the secondary bus and leave the old CD drive disconnected.

Answer : Move the secondary hard drive next to the primary hard drive and connect to the primary bus. Connect the new DVD drive as the slave on the secondary bus.

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