220-702 CompTIA A+ Practical Application Practice Exam Set 1

Which of the following are encrypted protocols? (Select TWO).

A. TELNET

B. SSH

C. POP3

D. FTP

E. HTTPS


Options are :

  • A,E
  • B,A
  • B,C
  • B,E (Correct)

Answer : B,E

Which of the following commands will make exact duplicates of files and directory trees?


Options are :

  • XCOPY (Correct)
  • TREE
  • COPY
  • DISKCOPY

Answer : XCOPY

When troubleshooting an 802.11g network. Which of the following can interfere with the network?


Options are :

  • Bluetooth headset
  • 2.4 GHz cordless phone (Correct)
  • 900 MHz cordless phone
  • Bluetooth printer

Answer : 2.4 GHz cordless phone

Which of the following is the default system directory for Windows 2000?


Options are :

  • C:\
  • C:\SYSTEM
  • C:\WINDOWS
  • C:\WINNT (Correct)

Answer : C:\WINNT

Which of the following command line tools can be used to display the default gateway, IP address,

and DNS servers currently being used by a host?


Options are :

  • PING -T
  • TRACERT
  • IPCONFIG /ALL (Correct)
  • NSLOOKUP

Answer : IPCONFIG /ALL

In which of the following locations will a technician start and stop the print spooler?


Options are :

  • Click Start, select run and type Services.msc (Correct)
  • Click Start, select run and type regedit
  • Click Start, Settings, Printers and Faxes
  • Click Start, select run and type gpedit.msc

Answer : Click Start, select run and type Services.msc

A technician is troubleshooting a monitor displaying a blank screen and the power indicator light is

on. Which of the following should the technician do next?


Options are :

  • Swap out the computer’s video card.
  • Test the computer with a known-good monitor. (Correct)
  • Replace the monitor’s power cord with a known-good power cord.
  • Check if the monitor is still covered under the manufacturer’s warranty.

Answer : Test the computer with a known-good monitor.

A laptop operates on battery power when connected with an AC adapter. Once the battery

discharges, the computer turns off and will not turn back on. Which of the following are the MOST

likely causes of the laptop issue? (Select TWO).

A. The LCD monitor’s power inverter does not function properly.

B. The operating system’s power settings prevent the battery from charging.

C. The battery is not compatible with the laptop.

D. The internal power connection on the motherboard is faulty.

E. The power adapter is not working.


Options are :

  • D,E (Correct)
  • D,B
  • D,A
  • B,E

Answer : D,E

Which of the following groups should a user be added to for the ability to restore files, without

granting any ownership privileges?


Options are :

  • Administrators
  • Power Users
  • Remote Desktop Users
  • Backup Operators (Correct)

Answer : Backup Operators

A PC administrator is trying to implement BitLocker full disk encryption but the PC reports that a

security module is not found. Which of the following should the administrator do to correct this?


Options are :

  • Enable TPM in the BIOS (Correct)
  • Turn UAC off
  • Enable the BIOS password
  • Create a separate partition with EFS

Answer : Enable TPM in the BIOS

A technician has lost a necessary jumper for a new hard drive that must be installed immediately.

Which of the following is the BEST solution?


Options are :

  • Contact the manufacturer of the new hard drive and have a replacement jumper shipped immediately.
  • Use a jumper from the motherboard where the new drive is going to be installed.
  • Use a jumper from a hard drive that is no longer functioning. (Correct)
  • The new hard drive must be replaced.

Answer : Use a jumper from a hard drive that is no longer functioning.

A user states that the wireless router keeps rebooting while the power to the other equipment

stays on. Which of the following should the technician perform to prevent users from rebooting the

router?


Options are :

  • Disable WEP
  • Change the IP range of the wireless network
  • Hide the SSID
  • Change the default administrator password (Correct)

Answer : Change the default administrator password

A technician suspects the AC voltage into a PC power supply is bad. Which of the following tools

would MOST likely be used to confirm the diagnosis?


Options are :

  • Oscilloscope
  • Power supply tester
  • Multimeter (Correct)
  • Cable tester

Answer : Multimeter

A customer reports that a networked printer is not printing documents. The technician successfully

pings the printer’s IP address. Which of the following could be the problem? (Select TWO).

A. The network cable is unplugged.

B. The printer is low on toner.

C. The gateway address on the printer is incorrect.

D. The printer is out of paper.

E. The spooler is not functioning.


Options are :

  • D,A
  • D,B
  • D,E (Correct)
  • A,E

Answer : D,E

A customer, Karen, moved a personal computer from one room to another. The computer's power

LED is on, but the display's screen indicates no signal is available. Which of the following are

correct? (Select TWO).

A. The monitor cable is not fully attached to the PC.

B. The display adapter's drivers need to be reinstalled.

C. There are two video cards and the cable is attached to the disabled one.

D. Resolution is set too high in display settings.

E. The operating system is corrupted.


Options are :

  • A,C (Correct)
  • D,C
  • A,B
  • B,C

Answer : A,C

A user reports it takes a long time to load all applications and the hard drive LED is showing

constant activity. Which of the following is MOST likely the issue?


Options are :

  • The modem drivers are corrupt.
  • The processor is faulty.
  • The file system is fragmented. (Correct)
  • The power supply is faulty.

Answer : The file system is fragmented.

After visiting the Windows Update website on a Windows 2000 computer and installing all

updates, a user reports that they are unable to select any resolution above 640X480 with sixteen

colors. Which of the following procedures should the technician complete FIRST?


Options are :

  • Uninstall the Windows Service Pack that had been installed most recently.
  • Reinstall device drivers for the video card from the manufacturer’s website. (Correct)
  • Increase the amount of shared video memory in the BIOS settings.
  • Set Hardware Acceleration for the video card to full in the advanced area of Display Settings.

Answer : Reinstall device drivers for the video card from the manufacturer’s website.

Which of the following will allow a technician to extend a partition?


Options are :

  • Install a second hard drive
  • Set the drive up as basic
  • Format the drive to FAT32
  • Set the drive as dynamic (Correct)

Answer : Set the drive as dynamic

Which of the following tools can be used prior to installing Windows Vista to find hardware

compatibility issues?


Options are :

  • Task Manager
  • Window Aero
  • Upgrade Advisor (Correct)
  • Device Manager

Answer : Upgrade Advisor

A user is attempting to access files shared on a remote computer. The file share permissions allow

the user to have full control; however, the NTFS permissions allow the user to have read access.

Which of the following is the user’s resulting access level for the remotely shared directory?


Options are :

  • Modify
  • Read (Correct)
  • Full control
  • Write

Answer : Read

Which of the following should the technician do FIRST when removing a paper jam?


Options are :

  • Take the printer offline.
  • Clear the print queue.
  • Open all the doors in the printer.
  • Turn the printer off. (Correct)

Answer : Turn the printer off.

A Windows workstation is taking an excessive amount of time to load the desktop after login.

Which of the following could be causing the issue?


Options are :

  • The power supply is providing insufficient wattage.
  • BIOS on the system board needs to be updated.
  • The incorrect video drivers are installed on the computer.
  • Too many startup applications are running. (Correct)

Answer : Too many startup applications are running.

Which of the following describes a computer in which the HDD LED is lit, but the mouse does not

respond and the computer is unresponsive?


Options are :

  • The reset button is stuck
  • The computer has locked up (Correct)
  • The computer is in Safe Mode
  • Windows Update is running

Answer : The computer has locked up

Windows 7 has notified a user that it has blocked access to the following address in Internet

Explorer: ftp://ftp.microsoft.com:21. Which of the following Windows features should the technician

check to ensure that there is not an explicit rule disallowing access to this location?


Options are :

  • Windows BranchCache
  • Windows Bitlocker
  • Windows Firewall (Correct)
  • Windows User Account Control

Answer : Windows Firewall

Which of the following contains the user profile directory for Microsoft Windows 2000 and XP?


Options are :

  • My Documents
  • Users
  • Application Data
  • Documents and Settings (Correct)

Answer : Documents and Settings

Which of the following will MOST likely happen if a laser printer displays ‘15% fuser remaining’?


Options are :

  • The printer will take longer to print.
  • The printer will print according to specification. (Correct)
  • The printer will print blank sheets of paper.
  • The printer will stop printing immediately.

Answer : The printer will print according to specification.

Which of the following command line utilities allows a technician to create a new directory?


Options are :

  • MD (Correct)
  • RD
  • CD
  • DIR

Answer : MD

A technician needs to ping a client’s machine that the technician is working on, to ensure that the

network card is functioning correctly. Which of the following IP addresses should be used?


Options are :

  • 192.168.0.1
  • 127.0.0.1 (Correct)
  • 255.255.255.0
  • 10.76.0.1

Answer : 127.0.0.1

A user states that their work PC has become infected with a virus. Which of the following should

the technician do FIRST?


Options are :

  • Check for system security patches
  • Boot the machine into Safe Mode
  • Perform an antivirus program scan
  • Remove the machine from the network (Correct)

Answer : Remove the machine from the network

A customer reports to Karen, a technician, that a PC’s video card has recently been upgraded and

the computer reboots randomly. The last few restarts have happened during movie playback,

playing a video game, and video editing. Which of the following is the MOST likely source of this

issue?


Options are :

  • The video card requires additional power. (Correct)
  • The card is not compatible with the hardware of the machine.
  • The graphic driver for the card is corrupt.
  • The software the user is running is incompatible for the video card.

Answer : The video card requires additional power.

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