220-702 CompTIA A+ Practical Application Certification Exam Set 3

A technician is troubleshooting a WLAN card in a laptop. The wireless infrastructure is 802.11g.

The WLAN card is showing connected at 11Mbps. Which of the following would be the BEST

reason why the WLAN card is performing at that speed?


Options are :

  • The WLAN card is 802.11g.
  • The WLAN card is 802.11a.
  • The WLAN card is 802.11n.
  • The WLAN card is 802.11b. (Correct)

Answer : The WLAN card is 802.11b.

A user is reporting that they are getting pop-ups while they are not actively browsing the Internet.

Which of the following would BEST resolve this issue?


Options are :

  • Pop-up blocker
  • None
  • Anti-spyware (Correct)
  • Firewall
  • Antivirus

Answer : Anti-spyware

When applying thermal compound to the top of a CPU, apply a:


Options are :

  • small amount in the center of the CPU.
  • very thin layer, making sure to cover the CPU. (Correct)
  • little bit on the tip of a brush, making sure to cover the top and sides of the CPU.
  • thick layer, making sure to cover the sides of the CPU.

Answer : very thin layer, making sure to cover the CPU.

A user states that the laser printer is leaving a black line on all pages being printed. Which of the

following is the MOST likely cause and solution for this issue?


Options are :

  • Excess toner on drum; perform maintenance (e.g. clean drum surface). (Correct)
  • Faulty driver; reinstall or update driver.
  • Bad fuser; place service call to printer manufacturer.
  • Deteriorating rollers and worn brushes; replace rollers and brushes.

Answer : Excess toner on drum; perform maintenance (e.g. clean drum surface).

When Bob, a technician, powers up a desktop PC, the unit will repeat three short beeps and will

not POST. Which of the following is MOST likely the problem?


Options are :

  • The operating system is not installed.
  • The CPU is overheating.
  • The memory is failing. (Correct)
  • The hard drive is not attached properly.

Answer : The memory is failing.

After receiving a message at startup stating that ‘One or more services failed to load at startup’,

which of the following Windows utilities would a technician use to diagnose the issue?


Options are :

  • Event Viewer (Correct)
  • Scandisk
  • System Information
  • Dr. Watson

Answer : Event Viewer

On laptops, the internal wireless adapter is known by which of the following form factors?


Options are :

  • Mini PCI (Correct)
  • PCI
  • ISA
  • PCIe 1x

Answer : Mini PCI

A user states that their web browser was recently updated and continuously crashes. Which of

the following could the technician use to gather more information about the issue?


Options are :

  • NTBACKUP log
  • Internet Options applet in Control Panel
  • Advanced tab in the System applet in Control Panel
  • Event Log (Correct)

Answer : Event Log

Which of the following files are required to start Windows XP boot process?


Options are :

  • Ntldr, boot.ini and ntdetect.com (Correct)
  • IO.sys, boot.ini and ntboot.sys
  • Config.sys, msconfig.sys and boot.ini
  • IO.sys, Msdos.sys and boot.sys

Answer : Ntldr, boot.ini and ntdetect.com

When replacing a laptop’s hard drive, which of the following may need to be updated?


Options are :

  • The CD drive
  • The system OS
  • The system (Correct)
  • The network drivers

Answer : The system

A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista

Home Premium. After the upgrade Aero will not turn on. The system has a 2.4 GHz processor,

1GB of RAM, and a DirectX 7 video card. Which of the following will resolve this issue?


Options are :

  • Upgrade the RAM to 4GB.
  • Upgrade the video card to a DirectX 9 compatible card. (Correct)
  • Upgrade the video driver.
  • Aero cannot be used on Windows Vista Home Premium.

Answer : Upgrade the video card to a DirectX 9 compatible card.

Which of the following CPUs would fit into an AM2 socket?


Options are :

  • Core Duo
  • Itanium
  • Athlon (Correct)
  • Celeron

Answer : Athlon

Which of the following commands would launch the Windows utility that stops the print spooler?


Options are :

  • gpedit.msc
  • MSCONFIG
  • services.msc (Correct)
  • None
  • fsutil

Answer : services.msc

A technician is trying to load a device driver directly from the manufacturer’s CD for a PCI NIC.

The operating system is Windows Vista. Windows refuses to accept the driver. Which of the

following is the MOST likely cause of this problem?  


Options are :

  • The driver on the CD is not digitally signed.
  • The driver CD is for Windows XP only. (Correct)
  • The driver is corrupt.
  • The technician needs to initialize the NIC first within Device Manager before installing a driver.

Answer : The driver CD is for Windows XP only.

A technician is upgrading an internal IDE drive in a laptop. Which of the following HDD types is the

technician MOST likely using?


Options are :

  • RAID
  • Solid state
  • PATA (Correct)
  • SATA

Answer : PATA

A user is unable to print to the network printer. A print job appears in their print queue and cannot

be deleted. The user has the correct permissions to modify and delete print jobs. All other users

are able to print to the network printer. Which of the following procedures should the technician try

FIRST?


Options are :

  • Reinstall the printer driver.
  • Restart the print spooler service. (Correct)
  • Verify the network cable is connected to the printer.
  • Cycle the power on the network printer.

Answer : Restart the print spooler service.

When replacing a laptop keyboard, the FIRST thing that Bob, a technician, should do is remove:


Options are :

  • the memory cover and memory sticks giving access to the screws holding the keyboard in place.
  • the top bezel covering the screws holding the keyboard in place.
  • the AC power. (Correct)
  • the battery.

Answer : the AC power.

A technician is instructed to configure a set of mirrored drives on a desktop. Which of the

following RAID levels does this match?


Options are :

  • RAID 1 (Correct)
  • RAID 0
  • RAID 10
  • RAID 5

Answer : RAID 1

A technician is attempting to determine whether a CAT5 patch cord is a straight-through or a

crossover. Which of the following is the BEST to use to determine the cord type?


Options are :

  • Extension magnet
  • Multimeter
  • Loopback cable
  • Cable tester (Correct)

Answer : Cable tester

A workstation has an error message that states “NTLDR is missing”. Which of the following is

MOST likely the cause?


Options are :

  • A virus has corrupted the file (Correct)
  • The CMOS battery is dead
  • The system did not shutdown gracefully
  • The BIOS firmware is corrupt

Answer : A virus has corrupted the file

Which of the following is the default location for user account files in Windows Vista?


Options are :

  • C:\windows\System32
  • C:\users (Correct)
  • C:\users\public
  • C:\documents and settings

Answer : C:\users

Which of the following is a reason why Bob, a technician, should install case fans in the front of a

computer case?


Options are :

  • It forces cooler air across the motherboard. (Correct)
  • The fan is easier to remove and clean.
  • It forces hot air out of the PC.
  • It forces cooler air into the power supply quickly.

Answer : It forces cooler air across the motherboard.

A technician is replacing a processor in a workstation. After installation, the workstation starts up

and immediately shuts down; the technician tries to start the workstation several more times and

gets the same result. Which of the following is the cause of this issue?


Options are :

  • The thermal paste was not applied. (Correct)
  • The workstation is not plugged in.
  • The memory was not installed properly.
  • The L2 cache was not cleared.

Answer : The thermal paste was not applied.

Which of the following below would BEST optimize Windows XP startup?


Options are :

  • Remove device drivers for unused peripherals.
  • Configure ScanDisk to run at startup.
  • Disable the computer’s memory check in BIOS.
  • Remove any unnecessary applications that start with Windows. (Correct)

Answer : Remove any unnecessary applications that start with Windows.

A client reports that the cursor on their laptop moves to one corner of the screen and stays there

when they try to use the keyboard joystick. Which of the following components will MOST likely

need to be replaced to resolve the issue?


Options are :

  • Keyboard (Correct)
  • Touchpad
  • External pointing device
  • Motherboard

Answer : Keyboard

Which of the following is the proper order for powering off and on network components?


Options are :

  • Computer> cable modem > router
  • Cable modem> router> computer (Correct)
  • Cable modem> computer> router
  • Router> cable modem> computer

Answer : Cable modem> router> computer

Which of the following components could MOST likely cause Mike, a technician, to receive a ‘Nonsystem

disk or disk error’ after POST?


Options are :

  • Faulty chipset
  • FDD (Correct)
  • Bad memory
  • Video card

Answer : FDD

Which of the following is the BEST procedure to perform if random keys are intermittently not

functioning on a laptop's keyboard?


Options are :

  • Adjust the typematic rate.
  • Replace the keyboard. (Correct)
  • Remove the non-functioning keys and clean with contact cleaner.
  • Replace non-functioning keys with known-good keys.

Answer : Replace the keyboard.

A technician installed a new motherboard in a workstation. Which of the following describes the

BEST steps for a proper installation?


Options are :

  • Install the OS, the chipset driver and then the hardware drivers. (Correct)
  • Install the OS, the application software and then hardware drivers.
  • Install the hardware drivers, the chipset driver and then the OS.
  • Install the chipset driver, the OS and then the hardware drivers.

Answer : Install the OS, the chipset driver and then the hardware drivers.

A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is

running slower than normal. Which of the following is the FIRST action that Karen, a technician,

should take?


Options are :

  • Remove any recently added hardware.
  • Replace the faulty mouse.
  • Run an antivirus program. (Correct)
  • Run chkdsk.

Answer : Run an antivirus program.

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